FlyCleaners Reviews (%countItem)
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Description: DRY CLEANERS - MOBILE, APP-BASED SERVICES, LAUNDRY CONSULTANTS, DELIVERY SERVICE
Address: 345 7th Ave Rm 1202, New York, New York, United States, 10001-5044
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My laundry (order number ***) was successfully picked up on August *** to be delivered the next day between 5-7pm. It was never delivered. I’ve received no communication from them. I’ve called every phone number associated with the business, left messages, sent emails, tweeted at them, and I’ve received no response. I needed my laundry for a work meeting today and I now have to cancel. This is an insane way to run a business. I still have no clue where my stuff is or when I’ll get it back. Please help!!
We were able to work with the customer and get her order delivered to her on August *** at 8:12 PM.
FLY CLEANERS has failed to deliver my laundry numerous times and now will not reply to any emails or phones calls.
They have stolen my items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Hello,
I've given my laundry to fly cleaners on August *** and scheduled delivery on their app for August ***. Not only they did not deliver it, but they also said that they needed more time to wash my clothes and that customer service would be getting in touch if the problem was not going to be solved soon. They never got back to me, they shut down their customer service line and do not respond to my emails.
I randomly received 2 different emails from them addressed to all flycleaners subscribers, saying that if we needed help with a previous order, we should get in touch with a new facility called Next Cleaners. One facility was in Queens and the other one was in Brooklyn. I've called both facilities who were not able to help and said that their manager would get in touch.
The manager never got in touch despite by daily calls. I finally got an email from the manager, letting me know that my clothes had been delivered to another customer and that they were organizing pick up. I followed up everyday with her and she is now saying that this customer had to reschedule the delivery and that they would be in touch once this was done.
I asked her to call me, but she does not reply to my emails anymore, not called me.
I feel that fly cleaners or next cleaners are lying to me and have lost my laundry. It's now been more than 3 weeks that I'm trying to get my laundry bag back and there is literally all my wardrobe in it. I had to purchase a lot of clothes (about $1,500 to date) and there are about $3,000 worth of clothes in this laundry bag.
The issue with this order was resolved and the customers clothing was returned last week.
Clothes were picked up over 2 days ago. This is the majority of my clothing. Delivery window yesterday was completely missed. No response to multiple emails to support, general inquiries, and direct to their "logistics partner. Phone calls to national number go to recording saying high call volume. Phone calls to "local hub" ring and are never picked up. Phone calls direct to logistics partner also go to recording saying high call volume. Again - I am presently without the majority of my clothing. This impedes my ability to properly dress myself for work.
Our understanding is that our local partner on this order, NextCleaners, has reached a satisfactory resolution to this issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The local partner remitted reimbursement of $460 for clothing that I estimate to be over $2000 in value stating that the terms and conditions allowed only a maximum of five times the cost of the wash and fold as total reimbursement. In actuality, the terms and conditions state that an individual item's maximum reimbursement value is 5 times the cost of the wash and fold. I have already spent $1,200 out of pocket replacing this clothing and I still am not fully restored. As they have not honored their terms and conditions, I am considering recourse I have in recovering the remainder of my loss.
I have received partial reimbursement, but as I stated when offered $460, I considered this only partial reimbursement and do not consider the matter closed. As it was admitted my entire order could not be located this is a tort arising from "failure to exercise due care, and Legally, I am entitled to the cost required to rectify the loss, in this case, the replacement value of the clothing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
At this time, I have been contacted directly by FlyCleaners regarding complaint ID, however my complaint has NOT been resolved because:
First of all, they sent me a check that bounced. They eventually sent a valid check, but for an amount far lower than promised in their terms and conditions, and far lower than the cost to replace my clothing. I lost hundreds of dollars because of this service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I have used FlyCleaners successfully three times previously. I scheduled a pick up Monday night, and a drop off Wednesday night. After the pick up and text message on Monday, I have not heard anything from the company, cleaners, or any delivery person. I received a text message Wednesday that my drop off window is beginning, but I received nothing after that message. I still have not received my clothing.
I have called and emailed a bunch of times, and have gotten no response. I am to the point where I feel that I have to physically go to the cleaners and look for my laundry.
I have already been charged for this order, a charge which was placed on my card immediately after my clothing was picked up.
It appears from the news articles, that I am not the only one running into difficulty with this company. Since this company is in the business of handling other’s personal property, I would think these issues would have been dealt with already. If not, I can imagine a situation where customers resort to legal measures to repossess their property.
According to our records, this customer does not have an active order with FlyCleaners. There has been no voicemails or emails from the customer to the company. For any further assistance, they should contact their local NextCleaners store.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have reached out to the company’s customer service via email and phone multiple times and nobody has reached out. The reason they say they don’t have an an “open case” is because I had to go to Queens and search for my laundry bag at a random cleaners because nobody called me back or told me where my laundry was taken. The person at the cleaners told me that the company had no intention of sending my laundry out and that it would have sat there until I came to get it I want a full refund for the service that I was not given. Nobody using a delivery service should have to take a train an hour to pick up their laundry, then pay for a delivery service. Also at the cleaners there were dozens of “missing laundry bags” in the back that never got delivered. This has been going on for months and the cleaner said people have been coming to queens in a panic trying to find their laundry after nobody in customer service answered. When they pick it up at this cleaners he puts it in the computer so it looks like it was a successful delivery and the “ticket” is closed IT IS A SCAM
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I don't see an order for this account since last December. I don't believe anything was charged if there was a recent order as it was never processed through our system.
I used flycleaners for some clothes, they returned my clothes with a $200 dress completely destroyed with bleach stains. I tried to call repeatedly and emailed and had no response. I sent out another large batch of clothes with them to be cleaned, while waiting for a response regarding the dress. Despite it being clearly scheduled for return time, no one has arrived. I have not been contacted, I have had no alerts, nothing! I have tried ringing and emailing repeatedly. Their lines seem to be at capacity and do not accept messages or anything. At this point they have essentially STOLEN MY CLOTHES. I have no idea how to get them back, and there is at least $2000 worth of clothing in there. They have no way of reaching out. If I hear nothing from them shortly I will have to take legal action.
Due to an integration with our cleaning partner, there were unforeseen circumstances that delayed some orders. No items were missing or stolen and the customers order was delivered on 8//19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Items were taken with NO information or response of return, we were ONLY able to get them back by contacting a third party to personally take them and deliver them to us, without any support on the end of Flycleaners. An item was also completely damaged beyond repair with no support or refund. "Unforeseen circumstances" do not excuse ZERO customer support or response to items being taken and never returned AND damaged*! - despite many many attempts to reach out. We had to personally investigate and track down where our clothes were to collect them. This is inexcusable business practice and this company has complete lack of customer service. Despite offering a phone number, I believe this to be a scam line, with no one to actually on the line, as the answer phone permanently responds with line busy, no matter how often you call. I demand reparation for the distress caused, the time consumed and the damaged wears. It is also worth noting that a number of other peoples garments were returned with our belongings when we got them - meaning items were stolen from others.
*please see images of damaged item attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
As a platform that connects customers to local cleaners, the first line of customer support for an order and the responsibility for any damage lies with the cleaner responsible for a customer's order. Please contact NextCleaners regarding your damaged items.
FlyCleaners picked up my order on Friday, August with a scheduled return for Monday, August . The delivery was cancelled by FlyCleaners 3 times. I rescheduled it for Monday, August *** delivery and they never came or cancelled. They are holding my clothes and not returning them. I have called and emailed customer service numerous times with no response. This is effectively stealing.
Due to an integration with our cleaning partner, there were unforeseen circumstances that prohibited this customer from receiving their clothing back. The error effecting this order has not been fixed, so to receive their items back, they will need to contact their local NextCleaners store.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
In short, I gave FlyCleaners my laundry on 8//2019 and they will not return it. They consistently cite unexplained delays, claim to be delivering causing me to have to wait around for hours on end, and reschedule without notice. They do not answer customer service emails or calls. I have tried calling and emailing numerous times. Since I haven't heard from them save for the occasional "scheduled delivery" and "cancellation" on their end, I am assuming that they have lost my clothing, worth around $500 altogether. I wish that I could speak to a person there to determine what's going on but I cannot reach anyone. They have already charged my card for the laundry service, but refuse to bring me my clothing. So essentially at this point I have paid FlyCleaners to take $500 of my belongings. This is unacceptable.
Due to an integration with our cleaning partner, there were unforeseen circumstances that prohibited this customer from receiving their clothing back. That error has been fixed and the customers order was delivered on 8//19.
On August , 2019 at approximately 8:30pm, my laundry that includes the majority of me and my partners' clothing wardrobe (totally over $1,500 in retail value) was picked up by a driver from FlyCleaners and ordered through the FlyCleaners app on this day. Our laundry was suppose to be returned August *** 2019. It has been postponed in delivery and reschedule now four times. Each time that I call or email to find to out where my clothes are, the status of the cleaning, etc. there is no response from voicemails left with the FlyCleaners business, emails to customer service. Today, August *** 2019, our laundry was postponed again in delivery. Through a mobile message to my cell phone linked with the FlyCleaners app, I received a text from FlyCleaners stating that for additional customer support I could call. The number is .
After calling dozens of times, my partner finally got hold of a representative of this cleaning service. The woman on the line said she was a representative of a third party cleaning service linked to FlyCleaners. She looked up our laundry account number and said it wasn't in her factory. She also noted that this third party cleaning service does not work for our borough. She also said that she had no way to contact FlyCleaners and has been receiving hundreds of calls of customers of FlyCleaners with the same complaint.
The principal problems are that my credit card was charged $36.50 for cleaning and a service that was not performed; and ,our laundry with clothes with net cost of approximately $1,500 are not being returned. We have no way of reaching the company to find out where our clothes are or to receive reimbursement for the credit card charge.
Due to an integration with our cleaning partner, there were unforeseen circumstances that prohibited this customer from receiving their clothing back. That error has been fixed and according to records, this order has been completed.
I was supposed to have next day wash and fold delivery service. It was postponed. I figured I would just reschedule. Again it was delayed, until I was told I would have to reschedule again. I reached out to customer service with no luck. I left a note to leave the bag at my door and gave them the code to get in my building. Al of a sudden while I’m at work I get a text saying they attempted to drop it off but no one was home. I reschedule for Saturday, today, and was just told I have to reschedule again. I have called emailed facebooked them and haven’t received any contact.
Due to an integration with our cleaning partner, there were unforeseen circumstances that prohibited this customer from receiving their clothing back. That error has been fixed and the customers order was delivered on 8//19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Hi,
Flycleaners picked up my laundry last Thursday, and was supposed to deliver the next day. It has been cancelled 6 times since then, and NO ONE will call me back or tell me where my laundry is. It has ALL my sheets and blankets and my daughters camp uniforms. I have sent many emails, left many messages with SEVERAL numbers. I found out on a Yelp review that I should contact Next Cleaners, so I have. Sometimes they tell me they have my laundry, sometimes they dont. EIther way, NO ONE WILL TELL ME WHERE OR WHEN OR IF I AM GETTING MY THINGS BACK.
Due to the integration with our new cleaning partner, there were extreme delays in returning many customer's orders. Although there was a drastic delay, no clothing was stolen or missing and the complete order was delivered on 8//19.
My laundry was picked up the evening of August *** and was scheduled to be delivered the evening of August ***. I received a notification on the *** that my order would not be ready for delivery on the ***. The notification stated that I would be notified when my laundry was ready so I could reschedule delivery. As of 5pm on the *** I have not received any notification but was able, through their app, to schedule a delivery time. Unfortunately, the earliest delivery slot (if it comes) is the morning of the ***, after I leave for a week long trip. I desperately need the clothes they have for this trip. I have called their customer support line multiple time and it always goes directly to voicemail. I have emailed the address they tell you to contact multiple times to no response. I just want and need my clothes back!!
Due to unforeseen circumstances during our integration with our new cleaning partner, there were extreme delays in returning customers orders. This customers order was completed on 8//19.
Hello,
FlyCleaners has about $3000 worth of my clothing.
It was marked as delivered on their app but it was not delivered. I have 24 hour doormen who have cameras and someone on staff at all times - the delivery never came. I contacted fly cleaners but they have shut off their phone service line, and have not answered any of my emails. Please help me resolve this!
Customer experienced an extreme delay due to the integration with our cleaning partner. According to records, the order has been completed.
My laundry order has failed to be delivered during the scheduled time for the second time now.
After the first attempt Costumer Service called me giving me assurances that my clothes are ready and told me to schedule another delivery. Again my clothes didn't arrive. Nor have I received any indication or messages that delivery was attempted or on its way to me.
Costumer service is unresponsive and when I do get a hold 9f a person they are dismissive with no intention of solving the issue.
Due to the integration with our new cleaning partner, there were some unforeseen circumstances that effected our customers. This customer's order was stuck in limbo, but is now ready to be delivered and can be scheduled through the app. If they should require any further assistance, please contact your local NextCleaners store.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have yet to receive a refund for this request. Not only wasn't the bag delivered to me by you. I had to pick up the bag myself from the NextCleaners location in Downtown Brooklyn on 08/. Your response clearly didn't mention this because you lost the location of my bag. A full refund is warrented.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Customer will be refunded the cost of the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I placed an order with Flycleaners for laundry to be picked up on August 6th, and delivered back to me. Over a week later, they have still not delivered the laundry back to me. When I schedule a delivery window, it confirms and I wait at home for the delivery, only to be notified after the delivery window has passed that "my order has been postponed" - with no explanation. This has happened several times, each time I never get my laundry back. The customer service phone number is an automated recording, and I have sent over 20 emails and received 0 responses. This company took over $500 worth of personal goods from me, and are refusing to return it - they have essentially stolen from me. I don't care if the laundry isn't clean or if I have to pick it up in person, I just want my things back. Yet I am unable to get in contact with anyone from the company.
Due to the influx of contacts we have been receiving, we are unable to respond to all of them. According to our records, this order has been completed.
Laundry missing with no replybto repeated customer service outreach, both wash and fold, and hang dry items. Thousands in clothing, and literally nothing to wear for 4 days. no work clothes nothing!
Due to unforeseen circumstances with the integration with our new cleaning partner, we have had an influx of customer contacts and have not been able to keep up with communication. According to records, this customers order has been completed.
Delivery was scheduled for delivery two days ago and they failed to deliver and now they are not responding to my emails, calls or voicemails. So basically they took my stuff and disappeared; very similar to stealing. This is beyond unacceptable; I need my laundry ASAP and this business needs to be shut down.
Due to unforeseen circumstances with the integration with our new cleaning partner, many orders had errors occur. This customers order is now ready and can be scheduled without the app. If they should require any further assistance, they should contact their local *** store.
I have used fly cleaners several times and have not had much of an issue, besides orders being a few minutes late. I got an order picked up saturday morning early and had a delivery scheduled for sunday morning. It has been delayed or rescheduled over 10 times and I am not able to get an response from the several emails and voicemails I have left. I have got two $5 credits to my account with note "We need more time cleaning your clothes", yet yesterday at one point, it said they were on their way? I need my clothes not matter how late they are, this is costing me a lot of money and is ridiculous.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
I never heard from FlyCleaners about my laundry, I instead called other laundromats in my area to find my bag. I found my laundry at a different laundromat and picked it up myself. I am no longer looking for compensation, but this is still a very bad company.
Sincerely
my laundry was scheduled to be delivered earlier today and got a message one hour in advance indicating it was late. No where did it mention what to do or how to reschedule or anything. I try to contact customer care on the phone and they indicate to email. So I email them and no one has yet to get back to me. It’s been over 10 hrs and I sent 4 emails. Now I have all this laundry missing and no one is answering. All I want is my clothes back. At this point I don’t care if they are clean. I’m just so upset because I was waiting around when I had to go to a wake today which is why I decided to even use the service.
The customer did not email the FlySupport team for assistance. There is only 1 voicemail for 0 seconds in their history. The customer's items were picked up on 8/*, on 8/***hey received an email that more time was needed to clean their items. The order was delivered on 8//19.
I used the service while on assignment in NYC and had several blazers picked up for dry cleaning last month. None have been returned since and they do not respond to e-mail or phone supplied in their app. I am now out of my temporary apartment and returning to school with no interview/work clothing!
Help!
Due to the integration with our cleaning partner, this customer had an error occur on their account. Their dry cleaning is ready for delivery and can be scheduled through the app. If further assistance is needed, they should contact their local NextCleaners store.