FlyCleaners

I placed an order and had my laundry picked up by Flycleaners. The next day the order was deleted and my entire bag of laundry was not returned.

I called their customer service line over 20 times only to get a voicemail. I left several voicemails and sent multiple emails but they won't respond.

The laundry cleaning service didn't deliver my clothes back, and there is nobody in customer service to talk to.

Flycleaners currently has my laundry (over $1,500) worth - and did not deliver during the two hour window yesterday. The status on the App has shown that it was delivered - but it was not. I have called over 5 times and have sent 4 emails to receive a status update. I have even reached out for help on Social media. However, no one has returned my email and no one is answering the phone. It is imperative that I receive my clothes ASAP.

Flycleaners has clearly lost close to $1k worth of dry cleaning. We never get any answers. No one answers the phone. How do we proceed to get compensated for this? Please close down this business!!! They are clearly not functioning. They continue to default to "technical issues", but that is not an excuse for THREE WEEK.

I used flycleaners for a long time to have my laundry done. On one occasion, they lost my laundry but found it a few days later, so I continued using them. 14 days ago, on June *** they were supposed to deliver a bag of laundry to me. It never showed up. I called and emailed their support team, and they asked me for a description of a few items of clothing in the bag to help identify it - I provided those as they were unique items. They also told me that I would be reimbursed for my clothing if it wasn't found in 10 days. It is now 14 days later and they won't respond to my requests for assistance, either on the phone or through email. They are not adhering to their guarantees.

FlyCleaners picked up my laundry and failed to deliver it back to me. When I reached out to customer service, they refused to answer my calls or respond to my emails, then they wiped my entire account. I have been unable to get in touch with the business since June *** I have already paid for the service and they have my laundry items.

I have the suspicion that they have misplaced my delivery and deleted the account information in order to resolve themselves of responsibility. I have the charges to my card and screenshots from the delivery ap before it was erased.

FlyCleaners picked up a large load of laundry from me and accepted it as its Order No*** about 5 weeks ago. It lost the entire order. Since that time, this matter has wounds its way though the FlyCleaners slow and inefficient customer support system. No named person has taken responsibility for finding and delivering the laundry.

Instead, FlyCleaners has pointed to records that show the order was delivered and which actually proveits mistake. I know the order wasn't delivered because I'm at home essentially 24/7, rehabilitating from a knee injury -- something the drivers know (they pick and deliver to my door -- which is what I asked). I was at home when FlyClearnersclaims the order was delivered. It never happened.

FlyCleaners has refused to compensate me for the lost laundry. It offered me a $25 credit, which I rejected, because the total value of the clothes, bed linens and towels lost is approximately $350. I have asked the support peole t escalate this matter to a person with the discretion to compensate me in that amount. These requests have been ignored.

Flycleaners has switched over to using a third party provider but they have not yet integrated their systems. My clothes were picked up and deliver was rescheduled a total of five times. I spoke to several representatives and final one of them realized that it is likely my clothes are lost. It has taken me reaching out continually to get answer even when they say they will follow up. It is extremely difficult to get anyone from customer service and when you do they have minimal information to provide. Most importantly I think consumers should know that they are now using a third party vendor but because the systems aren't integrated they actually can't track your close anymore. I've told them I just want my items back no matter the condition but they can't actually tell me where those items are. They say it has been escalated but I am getting no answers from them.

On May *** we sent about half of our clothing to FlyCleaners to be washed. They were supposed to deliver the clothes back to us on May *** however, this was canceled by the business because, as we were told, they were unable to locate our clothes. It has now been three weeks, we have written countless emails to their customer service address and have not heard anything back from them. There was literally more than $2,000 worth of clothes in the bag we gave them! Not only have we been inconvenienced by having nothing to wear, but we don’t have money or time to buy new clothes! FlyCleaners’ lack of response is unprofessional and downright disgusting! How could they lose all of our clothes like this and not even try to resolve the issue somehow?

Ruined 2 brand new shirts. Each had a grease splatter stain on them when returned. I work in an office, so it's inconceivable that on 2 different occasions, I got the same grease splatter on me. I contacted FlyCleaners, but they said because I didn't report it within 48 hours, I wasn't entitled to compensation. I reported it well within 30 days, when I first noticed the stains when wearing it!

Who wants to use a service that requires you to closely examine each and every item immediately when you get them back? That's not convenient at all, which is exactly what FlyCleaners is selling.

When I spoke with a manager, she said it was because their insurance policy limits claims to 48 hours. Okay... well, sounds like you need to get a better insurance provider!

I've been a customer for 4 years, but this is my last straw. I've had delayed orders before and other issues, but continued using them. Clearly ruining my shirts and offering $30 in compensation is an insult. I'm filing a claim in small claims court. I'll be sure to warn everyone that's considering FlyCleaners about this terrible service.

Hi - I've had issues with Flycleaners in the past, however, I've given them another chance a few times now. Most recently, they offered a pick-up and drop-off time in 24 hours. I decided to use the service as I needed to have clothes cleaned for a business meeting the following day. Two minutes before the drop-off time, they cancelled the delivery and said they needed more time. I've had issues two times prior with them with the same issue - where they advertised they could turnaround a drop-off within 24 hours and were not able to do so. With one of those orders being cancelled 3 times because they kept on saying they needed more time. When I spoke to a representative on the phone at that time, she mentioned that she thinks the issue was because I was having my laundry picked-up and delivered within 24 hours.

For this issue, they offered to resolve the problem by giving me a $5 credit for the $100+ order I placed. I followed-up with them and asked for a refund stating that I've run into this issue before and have been using their service since 2015. They offered a $25 credit. I explained to them that I was looking for a refund as they continue to offer a service that they cannot fulfill within 24 hours, which is why I decided to use them in this instance. I've followed-up twice now (5/, 5/) and have not heard back. As reference, they usually will respond within the day or the following day.

I used their services to clean my laundry, I never received my items and the driver marked it as delivered. I called several times, finally
Got a hold of someone and they said they are working on finding my items. It’s been a few days I’ve heard nothing back, I’ve been calling and no one is answering. It’s as if they know I’m calling and don’t respond. They haven’t even asked the driver what happened regarding the clothing, I’ve emailed multiple times too. They lost a whole bag of laundry that is worth over 700 dollars. I’m so upset.

FlyCleaners is a scam. The service you are paying for is scheduled pick up and drop off of your laundry. Otherwise, they are using local laundry providers to wash the clothes. My clothes are effectively missing. They were picked up days ago and a series of reschedules later, FlyCleaners is still only offering me the option to reschedule again. The customer service is another sham--they refuse refunds even though service is an atrocity, they don't seem to be aware of order history even in an extreme case like mine, and they seem fully unequipped to handle the torrent of complaints that must rain down on them daily from unsatisfied, and probably enraged, customers.

I placed an order for dry cleaning through Fly Cleaner's mobile app. At that time, I schedule both the pick up and delivery of the item. However, Fly Cleaners lost the coat and they are refusing to compensate me.

SENT LAUNDRY TO BE CLEANED AND THE BUSINESS HAS REPEATEDLY SAID THEY CANNOT LOCATE MY CLOTHING AND HAS NO IDEA WHEN OR IF IT WILL BE DELIVERED. NO CLEAR RESPONSE FROM CUSTOMER SERVICE AS THOSE PEOPLE CANNOT ACTUALLY SPEAK WITH THE OPERATING TEAM ON THE GROUND.

On Nov *** 10pm, I registered FlyCleaners and looked up their review, it was really low on yelp but I couldn’t find another better one that can do pick up and delivery. So I chose it.

I requested a pick up at 7am on Nov ***. I took pics on Nov around 11pm for any expensive dry clean items I have in case there was a lost in the process.

On Nov *** 7am, the driver showed up and he picked up my laundry and dry clean at lobby. He counted my dry clean items but there was nothing shared with me. According my later conversation with the Customer service, he picked up on Nov *** 7am and the Laundry place received it on Nov *** 3pm.

I received my Laundry the next day and my Dry Clean on Saturday that week (if I remember correctly). I was pleased with the on-time service and provided my feedback of 5-stars immediately. However, when I started to review my items with pics I had, I realized my wool scarf was lost.

I emailed customer service right away on Nov *** and below is what they provided
“ Thank you for being in touch today … we have passed the description along to our operation team, and they have begun the search for your scarf”

On Nov , they finally mentioned that they deeply apologize for this inconvenience and have issued my $15 credit.

Well, the Scarf itself is $240 and the expense on the dry clean is over $100 as well. That being said, this dry clean costs me over $300… that’s insane.

I escalated to Flycleaners and their conclusion is the same. They pointed out that there is no proof that I had delivered the scarf to the driver. The receipt from the Laundry indicated they didn’t receive the wool scarf.

I think it is really hard for me based off following reasons
1. This would require me to be very familiar with their business and already know the loophole they have but I am 1st time user for this service
2. I took photos for expensive items and I got my jacket, sweater and another silk scarf back (hang dry). I could claim for a high amount and more items but honestly, the wool scarf is the only missing item.
3. I can review the camera in the lobby

I reached out to my super on Dec *** after a long investigation from Flycleaners. I requested to review the camera but unfortunately, I was told that the record only available for 2 weeks and as I was waiting the investigation from Flycleaners, I missed that window.

This is a lesson I learned and what happened was happened. There are pro and cons of Flycleaners.
1 *** Customer service replies efficiently and nice
The driver although he might lose my scarf was ready to pick up on time
2.Cons: pretty obvious, there is a loophole that what you deliver will be different from what laundry receive
Pretty vague investigation process
Higher cost if you lose items. Low refund although their website describe you would get a reasonable refund.

I won’t use this service any more as I feel it is very risky and unreliable but for people who can not find a better service, you can go for it but make sure you track everything you have done.

We sent our clothes our for laundry service. The original delivery date/time was 12..18 between 11-*. We received notification at 9AM that we would not be receiving our clothes. We tried to reschedule on the phone 3x and via the app to no avail. We were told our clothes were on a truck for delivery, then they weren't. They were rescheduled for delivery then taken off the schedule again. Now the soonest we will get our clothes back is after Christmas. The Customer Service rep hung up on up. We have to try to reschedule on the app at 8:10AM on Sunday - that's just to reschedule -not actually receive the clothes. There is no notice of Holiday hours on the app. We offered to pick our clothes up but they won't let us. Simply put - we can not retrieve our clothes as promised.

I have never experienced more inconvenience with any other service I've ever used, and especially one that prides itself off of convenience. I made a mistake and used this service a second time after they lost my laundry the first time, and I will forever regret it. On 11/*** I was supposed to receive roughly $1000 worth of hang-dry items and wash/fold items returned to my apartment between 9-11PM that evening. I usually receive a notification that I will be receiving my laundry within a certain time-frame but never did, so I knew something was fishy. I checked the app as it passed 11PM to see that it marked my laundry as delivered, but I didn't have it in my possession. Since then, I have had almost 14 phone calls and 55 email exchanges with their customer service department where they claim to have countless "leads" for where the laundry should be and they cannot find it. Not only that, they claim they won't consider a reimbursement (keep in mind, half my wardrobe is missing) until 10 days after they've claimed it's missing, and have recently let me know that when they start the 10 day missing period is completely at their discretion, so now I have to wait until December *** to even be considered for a reimbursement. That is FIFTEEN days after my items have gone missing. I should not have to be punished for their poor logistics and I want a complete reimbursement of all the items missing for which I have an itemized list for. I also don't understand how they have not asked the specific driver where *** dropped off this bag of laundry as that would solve the issue. This company is a disgrace and has caused me and so many others so much frustration, and I want a reimbursement for my clothes in order to end this back and forth that feels like it's been going on for ages. One last thing to note - they have a reimbursement policy around the weight of wash and fold which DOES NOT explicitly include hang-dry in their policy, but in order to get out of not paying me back for those expensive hang-dry items, I received a note from customer service saying the just decided hang-dry will count at wash and fold, when that's not what's currently on their site. This business should cease to exist, and it's only my fault that I decided to use them without doing my research initially. This business is a giant scam.

I sent my clothes out to be cleaned and I received multiple items back with stains on them. I proceeded to contact the company in hope to fix one garment because I couldn’t send everything back otherwise I wouldn’t have a wordrode. I sent the garment out on November 2018 as the customer service team member had instructed me to do so. I was told that it would take a couple of days and that the cleaning partner would do all they could and we would proceed from there on what else can be done about the item. The first week I didn’t hear anything back, so I called the company and was told that the item was done at the cleaning partner on its way to the warehouse where they would take a look at it to confirm that the issue was fix and that they would give me a call back as soon as it was confirmed. The next week on the week Thanksgiving fell on K tried to reach hey company about my item, but no one answered I must have called 5 times. I worked Tuesday of that week and on my break I was finally able to get a hold of someone on the customer service team and I was told that the item had not been received, after a week, to the facilities and that it was still at the cleaning partners facilities. They informed me that they would have someone call me when the cleaning partner reached back out to them. Thanksgiving passed and I hadn’t heard anything back. I called again on Friday and Saturday on November *** and *** and received no answer or call back. On Sunday November *** I called and was told that I should call back when the Manager was there and speak with that person. I called back Monday November *** and was told to give that person two hours and he or she would call me back, but they never called back. I called 17 times on today on Tuesday November *** for an update where I was told I cannot get my item back, I couldn’t speak to a manager that was there, and I would have to wait until Saturday December to speak with a supervisor. I was also told that if I wanted to get my item back I would have to take credit for a lower amount than the amount I need to repurchase the item.

After numerous emails, phone correspondence, misleading representations and false information provided by the Support Staff at FlyCleaners, I am still without 6 missing items of clothing picked up at my home on November *, 2018. The "Wash n Fold" bag was suppose to take 1 day to be cleaned and delivered as indicated on their website. After waiting a full week, I emailed and called FlyCleaners informing them I want my clothing back "washed, clean, unclean, just back." Support Staff, indicated that it was ready for delivery for the morning of November . This date kept changing, and we were repeatedly told by FlyCleaners that it was ready to be delivered. Finally on November , we were informed that there was an error in "scanning that bag" and that it was now ready for delivery. This date and time was moved yet again. I received an email on November *** indicating that the operations team was now going to "physically check for this bag on the truck it has been scanned into." Later that evening, an email was sent to me stating that it would be delivered. Again that delivery was cancelled. Finally a delivery was made in the late evening of November , however, it contained merely 3 items (a sweater, a button down shirt, and pair of pants, while still missing 3 button down shirts and 3 work pants). While still with FlyCleaners delivery, I attempted to make a report with the warehouse who appeared to hang-up in the middle of our conversation. I then spoke to a Support Staff employee on November *** who acknowledged that there has been a long stream of emails and that proper "notice" had been supplied to FlyCleaners in connection to these missing pieces, to give them to November *** and then it would be sent to the proper department to determine Compensation if not found. Now, FlyCleaners claims that they have only been aware that there had been missing items since November *** despite the exchange of emails as mentioned and will take till December *, where I will only be offered minimal compensation per pound of clothing missing. As we desire to settle this matter with FlyCleaners, we are prepared to make a claim in small claims court in order to obtain a timely and fair resolution.