Eye Photography

We have reviewed [redacted] account ending in *1601 and there is no balance due. There was an adjustment made on the account on 9/*/16 that posted on 9/**/16. The credit card company removed the late fee for $27.00  after the request was sent over to them on August [redacted] by Customer Service . As of today, [redacted] has no current balance due. Therefore there is no further action that must be taken on our end Thank youTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The price of the item was verified in the system and as such, a credit should be issued. Moreover, I have made over $600.00 in purchases from NY&C from Oct, 2016 to present. My gold card alone is $400.00. All in store purchases were made at Cumberland Mall where JT is the manager. I've never been treated so badly and quite frankly he represents the opposite of what I know NY&C to be. As long as he's the manager of this store, I won't be back and if I can't get a store credit for this purchase based on my experience, my business will go to the competitors. If you need verification of the amount I've spent in the last 4 months, I'll be glad to produce it for you but JT is bad for this business. Perhaps I should reveal that via social media?
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We sincerely apologize for the all confusion caused regarding your Order [redacted] that was placed on 12/**/16 in our [redacted] location and never received.  We understand that you were in contact with the online facility regarding the status of  the...

shipment. This information was forwarded over to the corporate office on 1/*/17 for further research. On 1/**/17, a refund was requested due to the time frame of the tracking not moving via [redacted]. This was request was sent over to our Sales Audit department on 1/**/17 for a refund for $34.96 be credited back to your [redacted] card ending in [redacted]. We do see the request was submitted and processed on 1/**/16 by our bank. Here is the reference number [redacted] that you may provide your banking facility for further assistance in locating those funds. Once again, we truly apologize for any inconvenience or miscommunication caused  on our end. We hope to regain your confidence in our company. Thank you. Have a great day