Eye Photography

[redacted] was credited back $111.22 on [redacted] ending in [redacted] for the 30% off appeasement we honored on her order. Unfortunately, the $25.00 coupon cant be applied since the customer requested that the 50% off promotion be honored on her purchase. Email coupons most like all our coupons have several exclusions including NY deals, BOGO Free, Final sale/ Clearance and during Big Sale event (30% off or greater). [redacted] received a discount off her original purchase order #[redacted] and now the 30% off. Since the customer requested the promotion to be honored, the coupon is not valid in conjunction to that promotion. The coupon could have been applied as long as the items qualified. We apologize for any misunderstanding. As a courtesy, we will send [redacted] a $25 Savings Certificate that may be used on her next in store purchase. There is no threshold and same exclusions apply (please see back on coupon for more details). The coupon will be sent to the address on the order. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any response regarding this. I also returned an item from the second purchase which has also not been refunded. I would like to be contact from someone in the corporate office regarding this matter or I will be forced to take legal action regarding what has transpired
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  Thank you for contacting New York and Company regarding your order [redacted] in which you are stating that you returned three items yet only credited for two of them. As previously stated, we have forwarded this complaint over to our Online Customer service facility for verification and further research.  The warehouse confirmed they only received two items in the package. We will issue you a refund for the third item as a one time courtesy however we have no record of you sending this item back. A representative from the online facility will reach to you with your resolution. Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response was not responsive to the complaint. First,the response admits that there were exclusions. Merely because the response says it is a "store-wide" sale, does not make it so. Those are words with meanings, and it is inappropriate to assign whatever meaning the company wishes to assign to them. Second, the coupon I attempted to use was for $25 off a $75 or more purchase. I made sure there was a sufficient amount of merchandise in my cart to exceed $75. Once my coupon did not work, I removed an item that I did not require. The response does not address this whatsoever. It merely says there was a coupon available for 10% off $100. That has nothing to do with the complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We previously furnished the two receipts which displayed that the signature is a match on both accounts. If [redacted]'s contention is that she did not open one of them then she should file a dispute with the credit card facility at ###-###-#### is the phone number to the Fraud Department. We regret any confusion or inconvenience this has caused. Thank you

Dear [redacted], We sincerely apologize for any confusion that may have been caused regarding your online order #[redacted]. We have forwarded this over to the supervisor at the  Online Facility requesting they contact you back for further discussion regarding the credit in the amount...

of $97.33. Since this was an order placed online, we have advised them to reach out to you with the contact information provided for further assistance. Once again, we apologize for any inconvenience this may have caused you.

[redacted] contacted on 8/**/16and we researched her transaction with our processor. They provided us with the pending authorization code which I've include with this response. This is a pending hold.  Customer was not charged. This is the authorization code [redacted] that customer was provided with on 8/**/16 to contact her banking facility. All pending holds take 5-7 business days to release back into her account.

We have reviewed Ms. Barnett' returned items in order # [redacted]. We have researched the return packages and contacted the locations to ensure that each have been received and signed for. We will be crediting back the customer for sku #'s [redacted] in the...

amount of $42.39 back on her original tender. We apologize for the delay and ensure the credit will be issued Thank you

Revdex.com:At this time, I have not been contacted by New York & Company, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], We sincerely apologize that you were unhappy with your shopping experience in our [redacted] location on 8/**/17. We understand that the store opened up a credit card for you however you did not request for one. We have researched that on 8/**/17 you have closed your...

account. We have forwarded this issue over to Comentity Bank requesting that any inquiries made on your Credit report be removed. However, we only have the capabilities to place the request, we cant guarantee this will be honored. We have also requested that someone from the facility contact you with an update. We will ensure that the  District Manager of the [redacted] is notified of this matter as well. Once again, we sincerely apologize for any inconvenience that may have been caused. Thank you. have a great day

We regret the delay in resolving this issue for [redacted]. I spoke with [redacted] directly on 5/**/2016 and reviewed her order history. We found that she is owed an additional refund back to her [redacted] card in the amount of $25 which was issued today. She can expect to see the refund in 5-7...

business days. A previous refund was issued on 5/** for $25 which she confirmed was received already.  Thank you for allowing me to address this complaint. Sincerely, Charmaine CCustomer ServiceNew York & Company

Dear [redacted],We sincerely apologize for any confusion caused. Our District Manager sent over this information regarding your profile being attached to a customer by the name of [redacted]. With further research, we have located the discrepancy. We sent the request over to our IT department and they have confirmed on 1/**/17 that your name and phone number has been removed from [redacted]'s profile in our system. This is not a fraudulent issue however it was a systematic error that has now been resolved. Both profiles have been separated. We sincerely apologize for any inconvenience that has been caused. Thank you. Have a great day

Dear [redacted], Thank you for contacting New York and Company regarding the signage in our [redacted] location on 8/**/17. We sincerely apologize if any confusion has been caused however we have contacted the manager of this location and it was advised that the signage does state...

"50% with exclusions which include New Arrivals, NY deals and Doorbusters on 8/**/17.  We wouldn't be able to override the price since the marketing for Sunday does specify that there items excluded from the promotion that day. Since a purchase was not made, we wouldn't be able to honor an adjustment. Once again, we do apologize for any inconvenience that may have been caused due to this issue. Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Today PayPay has credited my account for the disputed amount so my issue has now been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 She is still there. Made a purchase earlier today and she still shows up in the info at the stores. I'm not sure what needs to be done here but I will tell you how frustrated I am and that I'm seriously considering shutting down my NY and Company credit card and not shopping there anymore. I don't want to do that but with every in store purchase and now email, thinking I'm [redacted] it's scary having a credit card account there. Love the clothes  there, but I'm at wits end with this. I want this resolved. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have viewed account and I do see that the 3 items have been credited back to me.  Thanks.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I'm just going to return them then and not shop here again. There's too many confusing and conflicting "deals" and "promotions" this company has going on.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern. Please know that the package for [redacted] was received and processed. A refund for the order was issued on 7/**/2016 which posted to her New York & Company credit card account ending in [redacted]. Below is the line for her refund which included the order number in the...

dispute. [redacted] 30.38 Return Credit Card Found. Refund IssuedThe refund was issued within the 7-10 business days timeframe that is posted on our website. I've copied and pasted an excerpt of the policy located on our website at [redacted]We will refund the order for the returned item and contact you to place a new order for the exchange item. (It will take approximately 7-10 business days to process your return.) It usually takes 1-2 billing cycles for a credit to appear on your billing statement. You will receive an email when your new order for the exchange item has been processed. Thank you for allowing me to address this complaint. Sincerely,CharmaineCustomer ServiceNew York & Company