Eye Photography

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The items arrived a week or so after the promised delivery date. I ordered those clothes for a business trip I was taking. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was refunded from the help of MY BANK, not New York and Company associates that stole my money. This matter is between Wellsfargo and New York Company now. This thieves are going to face the consequences soon. Besides the theft, they lack good customer service, appropriate response, and responsibility. It's like this company is run by children. Thank you Revdex.com, I can see why they have a low rating with you. This matter is resolved due to the help of MY BANK. I'm not sure if Wellsfargo is going to get credited their money back.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They reached out to offer me 20% however due to the duplicating of orders through their error on the application my card was charged.  I had one product from another order that has now not shipped yet at all due to unavailable credit since the order was duplicated.  I was assured when they contacted me that the ballet flats would be shipped out with the pans, they were not.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The company does not cross honor promotions for purchases made on our website versus our stores and vice versa. However, in an effort to resolve this customer's complaint we have left her a detailed message requesting her receipt information of the in store purchase. Once the transaction is verified, we will extended the adjustment if applicable. The message was left for the customer 1/**/2017. An email address was also provided for her to respond as well as a call back number and extension. Thank you, Charmaine C[redacted]Customer ServiceNew York & Company

We have reviewed this complaint with our Online Facility for order #[redacted]. The warehouse confirmed that over 4 packages were returned and 17items were credited. However, they were unable to find the 2 items that [redacted] is claiming to have returned. One of the items that was sent...

back, they were unable to identify the sku for because it had no tags attached. We will issue a refund in the amount of $75.97  for both items [redacted] and [redacted] back on American Express card ending in *1008. Please allow 5-7 business days to process back to her account.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would also like to make it clear that my disappointment stood with the fact that they had coupons that were valid, but had nothing in the store that they could be used on. I was able to use one, but I went into the store because of the 50% off offer. I do appreciate the refund, and will still be shopping with them.  
Sincerely,
[redacted]

Dear [redacted], We sincerely apologize for the time frame this has taken to resolve regarding getting you a refund for order #[redacted] that was not picked up from our Mall of Louisiana. Due to an issue in getting the order cancelled, a refund was delayed. Today we have cancelled the order...

with a refund on our end. You will be receiving a credit of $38.50 to the original tender used to make the purchase.  Once again, we do apologize for any inconvenience this has caused you and for the amount of time it has taken to resolve. We value you as a customer and hope to regain your confidence in our company. Thank you and have a great day

Dear [redacted], We understand that the attachment shows an online price of 50% however online pricing is not the same as in store. There are separate promotions that change daily online verses in store. The promotion in store that day does display 50% off with exclusions. We wouldn't be able to honor that promotion now since currently our store in a Buy one Get on 50 % off and new arrivals. However as a courtesy, we would be happy to send you a $25 Savings Certificate that you may use on your next in store purchase. There is no threshold to redeem. This is valid until 1/**/18 in all chain stores. Please see exclusions on back for further details. Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] has been refunded for all three items. Each item was sent from a different fulfillment location therefore the refunds had to be processed separately. Each item amount will post to the customer's account ending in *7207 individually. The refund takes 5-7 business days to post from the refund request date. We have requested for the Sku #[redacted] to be refunded today. Therefore all three refunds are now processing. This should post back to customer's account by next week.. If customer doesn't see the full refund totaling $42.39 by end of next week 10/*/16 then she may contact us at [redacted] for further research. Thank you

Dear [redacted],We sincerely apologize that a sensor was left on your item from order #[redacted]. We would be happy to send you a free return label to mail the item back to the corporate office. If you would like a refund for the item we would be happy to issue you one in full, if not we can remove...

the sensor for you and send it back to you free of charge. We will send the return label to the address on the order. When you send the item back, please specify in the package if you would like the refund or the item sent to you. Once again, we sincerely apologize for any inconvenience this may have caused and look forward to rectifying this issue for you. Thank you

Revdex.com:At this time, my complaint, ID [redacted] regarding New York & Company has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

We have reviewed [redacted]'s concern with the online facility and we do see that she spoke to representative regarding her order that didn't process correctly back in May. It appears that [redacted] did place a new order #[redacted] on 6/*/16 where she did receive a discount off all items...

except for 2 of them totaling $397.61. As a onetime courtesy, we will be appeasing her with 30% off her subtotal purchase. A request was sent over to our Ecommerce department to refund $111.22 back on [redacted] ending in [redacted]. Regarding the $25.00 email coupon for signing up. We will not be honoring this on her purchase since these are not valid during 50% off sale events and would have not worked in conjunction to the promotion. Thank you

Revdex.com:At this time, I have not been contacted by New York & Company, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID [redacted].Sincerely,[redacted] contacted ny and company again, they told me they weren't responsible for the package because it was delivered. I contacted [redacted], they said tha*...

[redacted] signed the paper to leave the package at the door. I live in a 20 unit apartment building.I requested a copy of the paper signed supposedly by me , the paper they emailed me was a paper confirming the delivered at the door. Which door? No specific was given. I called [redacted] again and I put a complaint of package lost, they said they were going to do an investigation that in 8 business days someone was going to get back to me. They never did. I called [redacted] again, the operator said they are not responsible for sharing their findingswith me (about the lost package) but the merchant was. I called NY and Company last week, the operator told me that I needed to speak to a supervisor. I left my number for them to call me. I haven't heard from NY and Company yet. Neither NY and a company or [redacted] has own responsability for the lost package, meanwhile I paid for the merchandise and I do not have it.

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please note that as of today (7/**) I have not seen the credit on my NYC credit card but it is still within the 3-5 day period that NYC stated. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I can go and return the items without your consent,  I still have the receipt and the unused merchandise. That's a joke that you put on this email that you will be happy to refund me if I return the merchandise and bring the receipt! I can do that without your consent I just bought it a week ago. Bring experts to go and check your stores because I didn't picked up those bugs in the streets they were at your store. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]