Eye Photography

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my account was paid off after I called to check my account the second time the first attempt stated nothing was due. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:In reference to complaint ID [redacted], please be advised that this matter is now resolved. As of yesterday, the credit card issuer advised me that a credit of $10.67 + fiance charge interest had been refunded back to my credit card. Thank you for your efforts.  ...

 I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

With further research, we do see that both items from order # [redacted] have shipped and delivered. FedEx tracking number [redacted] shows that the package was delivered today 11/**/16 at 1:13 pm. We sincerely apologize for the delay Thank you. Have a great day

Our records indicate that [redacted] did open two accounts, the first on 1/*/2016 and 1/**/2016. She has made subsequent purchases using both accounts. I'm attaching signed receipts of the purchases she made. [redacted] would need to contact the credit card facility at ###-###-#### to cancel...

one of the accounts she does not need. Being that she is the card holder, they require her to contact them directly. We have also sent them a notification relating to this issue.  Thank you for allowing me to address this complaint. Sincerely, CharmaineCustomer ServiceNew York & Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting New York and Company regarding your account ending in [redacted]. We have researched this matter and do see a $31.00 remaining balance on the card. Unfortunately, we are not able to remove that fee on our end without determining the reason of the...

charge.  We have forwarded this over to Comentity Bank to reach out to you with a resolution. We have forwarded your account information along with your dispute for further attention to this matter.  We sincerely apologize for any inconvenience this may have caused. Thank you. Have a great day

Once again, we sincerely apologize for the discrepancy regarding the amount of time the order took to ship.  We do see that the store received the returned package on 10/**/16. We requested a refund for item # 55788500 on 11/*/16 for $29.12 to be credited back to your [redacted] account. All refunds for [redacted] could take 7-10 business days to process. Once again we do apologize for any inconvenience this may have caused. Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I was never a part of her profile. She was in mine. She was attached to my name and email. At this point I am tired of going back and forth with this. Because corporate is obviously not seeing what the stores are seeing when my phone number is entered at the register.  I am just going to try to order online and avoid the stores to avoid repeatedly going through this. Not happy. Very frustrated. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We sincerely apologize if there has been any confusion caused regarding our marketing and coupons. All our coupons do have exclusions that are listed either by email if sent electronically or on the coupon itself. These restrictions are part of our disclaimer and there is...

signage in stores that display the promotions being held that day. However, we do apologize if you felt this is misleading or false advertisement. Our company strives to ensure our customers leave satisfied with their shopping experience.  Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Attached is a dated photo documenting that the signage said "No Exclusions" and that your manager is "incorrect" in her claim that the signage said "with exclusions".  Also attached is a screen shot of your web site from the same day showing that the pants in questions were 50% off online, and not as an online only price.  As for your statement that you cannot reimburse regardless because I did not make a purchase:  Why would I pay twice the amount your signage promised? We both know that you can sell me the items at the Sunday pricing.  You are just choosing not to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We have researched your account ending in [redacted] regarding order #[redacted]. We have located the discrepancy. You were refunded $37.42 back on 3/**/17. However we don't see the refund for $24.05for returned item back to fulfillment location. We have requested that $24.05 be...

credited back to your account. In addition, we have requested that Comentity Bank remove any late fees that may have accrued due to the discrepancy. We apologize for any inconvenience that may have been caused. Thank you. Have a great day

Dear Ms. Shields, Thank you for contacting New York and Company regarding your purchase made in our [redacted] location on 4/**/17 using Check #[redacted]. We have researched this matter further and this has been sent over to Telecheck requesting that they remove you from debt...

collection from the TRS recovery. Once this has been completed, you should receive notification through mail that the request has been taken care of. We sincerely apologize for any inconvenience this has caused and we are working diligently to have this corrected as soon as possible. Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I was placing the order, I called the customer service representative and they told me that the items were able at [redacted] and Yonkers, NY and that I could choose pick up at store option and just go pick it up. True enough, the item was in store but my online order was not processed. On the [redacted] of June also, the item was in store but my order was not processed. I wanted this for the [redacted] of June but was disappointed that customer service provided false information. If we have to wait 3 business days to get an item from the store....it should not be called pick up from store.....It should label Ship to store. Based on your response, it looks like the item was shipped from some other location to [redacted] store....If that is the case....this method is called SHIP TO STORE and not pick up from store. Please have your website updated as ship to store and please do not SCAM or CHEAT customers.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The resolution is complete refund and to remove the sensor for the item. The customer should not be inconvenienced because of the companies mishap. I ordered the document for an event and it arrived two days before the event with the sensor on it. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] We apologize if there has been any inconvenience caused regarding your refund for cancelled order #[redacted]. We do see that you used a Gift card [redacted] for $36.02. The corporate office refunded that gift card for the full amount on 1/**/17. You may contact...

the phone  number on the back of the card for a balance inquiry. The funds are now available. Thank you. Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was specifically told by customer service that as long as I purchase the item before 2pm, I could do a store pick the very same day. I made the purchase only after customer service confirmed that the item was available in the store. In this case, I had to wait 3 days. I need explanation on why I had to wait for 3 days. You need to compensate me for wasting my time and providing false information. I had to go through a lot of aggression and humiliation. I had gone to pick the item twice and the order was not ready. My question is why? Why do you create problems? There is something really wrong with the process. I need a proper explanation. Your response does not answer any of the questions asked other than a general statement to wait for an email for the order to be picked up. Your website does not mentioned how long it would take for the email to come through, but your customer service people tells us that if we order the item before 2pm, we could pick the item the very same day. What really bothers me is that, the item was available in the store and I could have just picked it up instead of ordering it online. Why didn't my order or request get to the store the very same day or at least the very next day for store pick up. Please explain STORE pick up rules and regulations. Your website and neither yourself have not explained this properly. Why is the customer service making promises to something your company can't fulfill. If I had to wait for an email confirmation 3 days later, why was this not told to us prior to purchasing. I need a full explanation on "PICK UP AT STORE". You said, you are not shipping the item to the store. Then why was I not being able to pick the item from the store when the item was available in the store? Please advise. Thanks ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Dear NY & Company,Thank you for the consideration of the pro-rated difference credited for the 30% off.The $25 coupon was offered by your company for email sign up which I did in anticipation of being rewarded for such.I read your reply that it was not sent because there was a sale, but my question would be can this still be sent for usage on eligible purchases?In other words the coupon should be mailed out regardless of what future anticipatory purchases a customer may or may not make, the the exclusions of the coupon would be applied at that time of purchase depending on what terms were of sale or no sale merchandise.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed [redacted]'s receipt and as a courtesy will extend a credit of $24.73 on the item she paid 49.46. Though we do not honor two promotional discounts on one purchase (she received 10% off) we will make the exception. The credit is expected to post to her [redacted] card ending in [redacted] in 5-7...

business days.