Eye Photography

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] ***, We sincerely apologize for the time frame this has taken to resolve regarding getting you a refund for order # [redacted] that was not picked up from our Mall of LouisianaDue to an issue in getting the order cancelled, a refund was delayedToday we have cancelled the order with a refund on our endYou will be receiving a credit of $to the original tender used to make the purchase Once again, we do apologize for any inconvenience this has caused you and for the amount of time it has taken to resolveWe value you as a customer and hope to regain your confidence in our companyThank you and have a great day

[redacted] contacted on 816and we researched her transaction with our processorThey provided us with the pending authorization code which I've include with this responseThis is a pending hold Customer was not chargedThis is the authorization code [redacted] that customer was provided with on to contact her banking facilityAll pending holds take 5-business days to release back into her account

Dear [redacted] ***, Thank you for contacting New York and Company regarding your order [redacted] in which you are stating that you returned three items yet only credited for two of themAs previously stated, we have forwarded this complaint over to our Online Customer service facility for verification and further research The warehouse confirmed they only received two items in the packageWe will issue you a refund for the third item as a one time courtesy however we have no record of you sending this item backA representative from the online facility will reach to you with your resolutionThank youHave a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPlease note that as of today (7/**) I have not seen the credit on my NYC credit card but it is still within the 3-day period that NYC stated Sincerely, [redacted] ***

Our records indicate that [redacted] did open two accounts, the first on She has made subsequent purchases using both accountsI'm attaching signed receipts of the purchases she made [redacted] would need to contact the credit card facility at ###-###-#### to cancel one of the accounts she does not needBeing that she is the card holder, they require her to contact them directlyWe have also sent them a notification relating to this issue Thank you for allowing me to address this complaintSincerely, CharmaineCustomer ServiceNew York & Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I was never a part of her profileShe was in mineShe was attached to my name and emailAt this point I am tired of going back and forth with thisBecause corporate is obviously not seeing what the stores are seeing when my phone number is entered at the register I am just going to try to order online and avoid the stores to avoid repeatedly going through thisNot happyVery frustrated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] We apologize if there has been any inconvenience caused regarding your refund for cancelled order # [redacted] We do see that you used a Gift card [redacted] for $The corporate office refunded that gift card for the full amount on You may contact the phone number on the back of the card for a balance inquiryThe funds are now availableThank youHave a great day

Dear MsShields, Thank you for contacting New York and Company regarding your purchase made in our [redacted] location on using Check #***We have researched this matter further and this has been sent over to Telecheck requesting that they remove you from debt collection from the TRS recoveryOnce this has been completed, you should receive notification through mail that the request has been taken care ofWe sincerely apologize for any inconvenience this has caused and we are working diligently to have this corrected as soon as possibleThank youHave a great day

Revdex.com:At this time, I have not been contacted by New York & Company, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by New York & Company, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] She is still thereMade a purchase earlier today and she still shows up in the info at the storesI'm not sure what needs to be done here but I will tell you how frustrated I am and that I'm seriously considering shutting down my NY and Company credit card and not shopping there anymoreI don't want to do that but with every in store purchase and now email, thinking I'm [redacted] it's scary having a credit card account thereLove the clothes there, but I'm at wits end with thisI want this resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Attached is a dated photo documenting that the signage said "No Exclusions" and that your manager is "incorrect" in her claim that the signage said "with exclusions" Also attached is a screen shot of your web site from the same day showing that the pants in questions were 50% off online, and not as an online only price As for your statement that you cannot reimburse regardless because I did not make a purchase: Why would I pay twice the amount your signage promised? We both know that you can sell me the items at the Sunday pricing You are just choosing not to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would also like to make it clear that my disappointment stood with the fact that they had coupons that were valid, but had nothing in the store that they could be used onI was able to use one, but I went into the store because of the 50% off offerI do appreciate the refund, and will still be shopping with them Sincerely, [redacted]

Dear [redacted] ***, We sincerely apologize regarding any confusion caused with our % off no exclusions promotion that was held on There was a store wide sale event for 50% off with the only exclusion being Gabrielle Union collectionOn 817, the promotion did change to % off with exclusions (new arrivals, NY deals and Doorbusters)However, since this is a store wide sale event, the coupons were not eligible for redemptionThe email does state there was a 10% off $purchase redeemable with code offered this dayAfter reviewing your purchase, we see that your recent order placed on totaled The disclaimer is shown belowOnce again, we do apologize for any inconvenience that may have been causedWe would be happy to send you a $Special Savings Certificate to the mailing address on the order as an appeasement for the confusionThis certificate may be used on your next in store purchaseValid until (please see back for details)Thank youHave a great day [redacted]

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was specifically told by customer service that as long as I purchase the item before 2pm, I could do a store pick the very same dayI made the purchase only after customer service confirmed that the item was available in the storeIn this case, I had to wait daysI need explanation on why I had to wait for daysYou need to compensate me for wasting my time and providing informationI had to go through a lot of aggression and humiliationI had gone to pick the item twice and the order was not readyMy question is why? Why do you create problems? There is something really wrong with the processI need a proper explanationYour response does not answer any of the questions asked other than a general statement to wait for an email for the order to be picked upYour website does not mentioned how long it would take for the email to come through, but your customer service people tells us that if we order the item before 2pm, we could pick the item the very same dayWhat really bothers me is that, the item was available in the store and I could have just picked it up instead of ordering it onlineWhy didn't my order or request get to the store the very same day or at least the very next day for store pick upPlease explain STORE pick up rules and regulationsYour website and neither yourself have not explained this properlyWhy is the customer service making promises to something your company can't fulfillIf I had to wait for an email confirmation days later, why was this not told to us prior to purchasingI need a full explanation on "PICK UP AT STORE"You said, you are not shipping the item to the storeThen why was I not being able to pick the item from the store when the item was available in the store? Please adviseThanks ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The company does not cross honor promotions for purchases made on our website versus our stores and vice versaHowever, in an effort to resolve this customer's complaint we have left her a detailed message requesting her receipt information of the in store purchaseOnce the transaction is verified, we will extended the adjustment if applicableThe message was left for the customer An email address was also provided for her to respond as well as a call back number and extensionThank you, Charmaine C***Customer ServiceNew York & Company

Revdex.com:At this time, I have not been contacted by New York & Company regarding complaint ID ***.Sincerely,*** ***