Exceed Inc.

Review: On Feb 8, 2015, we signed up with this program from our home. A man came to our door. He told us that we would receive a gift card within a few days. $1000. We never did. We now get a call saying that a gift card of $100 is going to be coming soon. The man lied to us and the company will not send us a copy of our signed agreement. Only a emailed one with an electronic signature. We want to cancel our agreement. This is based on lies the man told us, and also because of fraud related to these dealings.Desired Settlement: Cancel our "agreement" or "registration" or whatever their name is for it, and have no more contact with the company.

Business

Response:

Homeowners pay us $0 to join our program, $0 to be a member, $0 of they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the USA, $0 if they never sell their home.

Review: A man came to my door and was let in by a workman who directed him to me.

He presented the Exceed contract in a way that made it appear that Exceed was working on behalf of local Realtors at no cost to us ever. And, that we could opt out at any time. At no point was it made clear that if we signed, we had agreed to pay 1.2 percent of any future sale of our home; at anytime for as long as we owned the property.

The door to door timing, and the opt out letter make it clear that Exceed is aware of the 3 day grace period in the event that anyone complains later tahn 3 days once the full impact is apparent. I've read previous responses from Exceed on the Revdex.com pages where they claim the third party contractor is the problem. This does not absolve them from a lack of clear terms when the contractor uses the Exceed web sign-up page to walk the home owner through the sign up process. At no point does the Exceed sin-up application page spell out that 1.2 percent of any sale will go to them no matter what the circumstance are.Desired Settlement: I would like a letter confirming that my opt out letter is received once it arrives. And, a statement that expressly says I am under no obligation for anything at anytime. from Exceed, or any entity that assumes Exceeds assets; at anytime in the future based on the encounter with an agent acting on their behalf on Friday, May 1, 2015.

Business

Response:

Mr. [redacted]'s registration has been cancelled.

Review: On 2/20/16 I received a letter from this company with a $400 check attached for some UNKNOWN rewards program my wife ALLEGEDLY joined at the supermarket. The letter states that I enrolled on August 11, 2014. Like most of the other complaints on the Revdex.com website, I would not nor would my wife want to have anything to do with a company that signs people up at the SUPERMARKET. We received nothing when my wife allegedly signed up from this company, about any obligation we have to them. Nor do we want to have any further affiliation with this company going forward. Please remove us from any alleged "contract" that my wife was allegedly duped in to.Desired Settlement: I WANT TO IMMEDIATELY BE REMOVED FROM ANY SO CALLED "CONTRACT" WITH THIS COMPANY. I will return their check or shred it which ever they prefer.

Business

Response:

Homeowners pay us $0 to join our program and become a Member, $0 to

be a Member, $0 if they sell their home some day using any cooperating broker

they choose among our more than 5,000 cooperating broker offices across the

USA, $0 if they never sell their home.

No homeowner Member has ever been asked to pay us one

penny. No homeowner Member has ever paid us one penny.

We pay our Members between $300 and $10,000 to be

a Member (amount determined by the value of the Member home when they join our

program).

It sounds like Mrs. [redacted] spoke with an independent contractor

marketer employed by a third party marketer (not by us) about our wonderful

program for homeowners.

We give our Members $300 to $10,000 in cash benefits to spend

on whatever they want to buy themselves, on average years before they sell

their home! And they can keep it even if they never sell their home! When

the home sells in the future, the cooperating broker pays us an industry

standard referral fee. And our homeowner members pay less (by getting

the $300 to $10,000 in Member Rewards from us for which they pay $0).

On a home such as Mr. and Mrs. [redacted]'s home, they would have received $2,000 from us just for being in the

program (starting with the first $400 check they say they just received from us), for which they would pay $0. As they state it, an independent marketer 'duped' them into getting $2,000 for which they would pay $0. I wish someone would 'dupe' me into getting $2,000 for which I pay $0. I wish someone every day could 'dupe' me into getting $2,000 for which I pay $0.

So, by not being in the program, Mr. [redacted] and his wife voluntarily gave away $2,000 that they could have otherwise spent onanything they desired.

We ALWAYS put our homeowner Members, our clients,

first, above all else.

If Mr. and Mrs. [redacted] think it is better to NOT receive $2,000 from us, for which they pay $0, then they indeed should not be a Member of our Smart Homeowners Program (we named the program for our Members).

Pursuant to their wishes, we have cancelled their registration in our program, and as a result, as they desire, we will not be paying them $2,000 (for which they would have paid $0).

Thank you.

Consumer

Response:

I have received the recent e-mail from this "company" through the Revdex.com. I first question a company that deals with an "independent contractor marketer employed by a third party marketer (not by us)"whatever that means!I understand the concept, though I certainly doubt the voracity of the individuals behind this company, with them just sending checks to peoples houses and seemingly to expect NOTHING in return but using one of THEIR cooperating brokers. I don't know, it seems a little fishy to me.

Review: I was home on June 3rd 2015 when 2 men rang my door bell saying they were from Exceed Inc and asked if I was the home owner. They said we work for exceeds and told me I would get free gift cards in the mail if I sign up for this memebership which cost nothing. So I listen to there pitch and signed up but right after they left I started researching this company to find out that this seems like a scam. I want to cancel my membership with them and want it in writting that my memebership is canceled that my info they collected will be deleted from there system. I just do not feel right being a member to this service and I should have never signed uo for it.Desired Settlement: I want a emailed letter to my email [redacted] from this company saying my membership has been cancelled and my info has been deleted from there database.

Business

Response:

We are confused what he is complaining about.

Review: On January 2, 2015 I received a certified letter from Exceed, along with a $100 gift card for my participation in their Smart Homeowners Program. I had no idea what this was and have not knowingly signed up for this program or provided my information to them. The letter I received had no contact phone number. I researched this company online and with the Revdex.com and have emailed and called several times regarding my membership and have received no response. Again, I did not knowingly sign up for this program! I do not want to be part of it! I would like my "membership" canceled and all of my information deleted from the Exceed database. To date I have not received any response from this company.Desired Settlement: I would like to be removed from this program with no further obligations. I would like information provided as to how to return the gift certificate that was sent to me. I would like to be deleted from Exceed databases and not be contacted by this company again. Again, I DID NOT knowingly sign-up for this and wish to be removed. Once I am removed, I would like to receive a confirmation letter stating that I am no longer a member of this program in the event an issue comes up in the future.

Business

Response:

According to our data records, [redacted] (“[redacted]”) registered to join our program December 29, 2013 after speaking with an independent contractor marketer (“ICM”) when [redacted] was shopping at the [redacted] in [redacted]. Our system automatically emailed [redacted] (i) December 29, 2013 (at the email address [redacted] provided during her online registration) confirming she had completed her program registration, and (ii) January 2014 notifying [redacted] that her program registration was accepted.

After we recently received a communication from [redacted], we requested the ICM call her. According to the ICM: (i) He called and spoke with [redacted], she was very friendly, confirmed she regularly shops in the [redacted] in Hamden, and it seems she must have forgotten about registering for the program; (ii) Nonetheless, [redacted] did say she wanted to cancel her membership and return the gift card. Although more than one year past the three business day period provided to mail a cancellation notice, we agreed to cancel [redacted]’s registration and provided our mailing address to return the $100 gift card. Every homeowner who registers to join our program, within the registration completed confirmation email sent to them at the email address they provide during registration, is informed in writing about their three business day right to mail in a cancellation notice, and is provided a completed Notice of Cancellation to print, sign and mail to us via the [redacted].

Homeowners pay $0 to join our program. Homeowners pay $0 to be in our program. If the homeowner never sells their home, or if they sell their home in the future using any Cooperating Broker they choose in our national network, they pay us $0 (our national network comprises more than 1,000 contracted cooperating real estate brokers, with more than 5,000 participating offices, in which are more than 250,000 licensed real estate agents). Now in our 10th year in business, no homeowner has ever paid our company one penny, nor has one homeowner ever been asked to pay our company one penny.

According to the ICM who spoke with [redacted], all is resolved, and we await her return of the gift card to us by mail in conjunction with our canceling her program registration.

Review: An Exceed representative salesman knocked on my door on 9/19/2014 and spoke to my husband about Exceed the program. They "baited" him with the $500 gift card promise (which actually was $300 when I logged into my account) if we in turn, agreed to sell our house through one of their brokers. My husband thought it sounded like a good idea, so he signed us up without discussing this with me.

Here's the issue... My husband is NOT the homeowner. I am. His name, [redacted], is nowhere on the mortgage and he should have never done so without my consent. I tried the next day to contact Exceed via phone, but no such luck. They do not list their contact number on any of the information that was sent to me. I can only cancel this by mailing in a cancellation form. The phone number listed on the Revdex.com website is full. Any legitimate company should be able to provide you with a contact number. I can only communicate with them via writer request. I also called one of the brokers listed on my account, and they have not heard of Exceed. This seems very skeptical, and I want this membership cancelled immediately. I need help in making sure this is cancelled, and I do not want them contact me again. I have no intention of selling my home.Desired Settlement: Cancel the membership to Exceed and do not contact me in the future.

Business

Response:

Mrs. [redacted] husband spoke with an independent marketer. The marketer she spoke with is NOT an employee of our company, and is not contracted by our company, and has no interaction with our company. This complaint should have been filed against the company employing the marketer who spoke with Mr. [redacted]. No employee of our company had any interaction with Mr. [redacted]. We have canceled their registration, and removed their information from our system.

Review: A representative came to our door to tell us about the program and informed us that if we provided our email address, more information would be emailed to us. There would be no obligation by providing the email address; we were simply to receive more information about Exceed's program.

The email we received claims that we signed up for the Exceed program and that we could only cancel if we sent written notice within three days.

We never signed up for anything, nor did we ever agree to participate in any program from this company.

In further reading up on the company, we also note that the representative completely misrepresented what Exceed offers. Their offer is just this side of a scam since they are not upfront about the fine print.Desired Settlement: Acknowledge that we did not sign up for their program, cancel any "membership" they claim we are part of, and never contact us again.

Business

Response:

The registration was canceled, and the information provided as to what occurred was forwarded to the marketing contractor. The contractor has been told they must terminate the contract with the marketer representative that spoke with the homeowner.

Review: On 2-5-2016 I received a letter and a $200 check in the mail from this company, stating the check was for a homeowners program that I signed up for on 7-31-214. I knew that I never signed up for any such thing so I knew it was some sort of scheme. I destroyed the check so that it was impossible that it could be cashed. I then decided to look up this company since it had my personal information and falsely claimed that I signed up for their service. I then found numerous sites with reports about this company and their bad business practices. I know I never signed up for this so I decided to file a claim against them as I see numerous others have.Desired Settlement: Proof that I signed up for this program since I never spoke to anyone from this company in person, via telephone, US mail, or e-mail. I also want whatever so agreement I allegedly signed completely voided and any and all fees, penalties, and stipulations included to be waived. In addition, once this issue is resolved to my satisfaction, to never be contacted by this company in any shape, form, or fashion.

Business

Response:

Homeowners pay us $0 to join our program, $0 to be a member, $0 of they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the USA, $0 if they never sell their home.

Review: I received a letter from exceed in the mail stating that I joined their rewards program I first thought it was just an advertisement to join. I then investigated and found a lot of complaints towards the company for fraudulent behavior signing up people without their consent , I then tried numerous times to contact the company by phone to talk about the matter with no response , First I did not give any verbal or written notification , I don't know how they got my information in the first place plus I'm not even the owner of the house and my moms name is wrong on the letter they sent. I called my local real estate agent and she never even heard about such a program .Desired Settlement: I don't want to have any such membership with Exceed as I did not give my consent nor did my mom and I want my membership to be cancelled immediately.

Business

Response:

Our member services call center is open 7 days a week. We have no record of him ever calling us. Maybe his mother signed up after speaking with an independent marketer about our wonderful program for homeowners. There is NO complaint against us ever, anywhere, from anyone who spoke directly to our company about the program and then signed up. Any complaints result from independent third party marketers no longer representing our program. Whenever we become aware of such a complaint, we immediately resolve it, in this case, having cancelled their registration for our program.

Review: I received certified mail from Exceed Inc with a note and $100 gift certificate in it. I researched this as a scam although no one ever showed up at my door trying to sell anything, I just surprisingly received the gift card. After looking into this [redacted]" listed on their notice.. It does not say that I have been signed up, but why am I getting this?

The letter gives me an invitation code to log in with but it tells me I have to sell my home. I have not checked with my bank as of yet to see if they somehow made erroneous charges.Desired Settlement: Please advise what this is and if I should use the gift card or throw it out? I do not want to be in the Exceed Smart Homeowners Program whatsoever!!!

Business

Response:

According to our records, [redacted] signed up for the Smart Homeowners Program December 27, 2013.

Review: A representative with a card "[redacted]" with the website listed as www.[redacted].[redacted] approached me in front of my house. She said that if I agreed to use a local realtor instead of someone from outside, I would receive a $500 gift card in the mail within a few days. Since I have a local realtor, this would not have been a problem. I called my realtor after the weekend and found that he was not a member of such a program. I have not received any compensation nor any paperwork specifying my or the "company's" obligations. I have written to [redacted] at [redacted] and did get an acknowledgement of my email but no satisfaction as far as my request to be deleted from the list of customers. I believe the techniques of the salesperson are very questionable and border on the side of shady to say the least. I want to stress that I have not received any promised compensation or a means to remove myself from the list of customers. Your help in this matter will be greatly appreciated.

Sincerely, [redacted]Desired Settlement: Send written verification that my name has been removed from the list of customer and any agreement be voided.

Business

Response:

Due to questionable business practices, the national marketer who had contracted [redacted] terminated [redacted] who is not doing any further work related to our program. Mr. [redacted] registration was cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On Monday April 30th, 2015, a door-to-door salesman came to our home stating we would receive a gift card for joining the Exceed program, with no obligation, cost, or commitment at anytime. The program was presented as completely voluntary and could be opted-out of at any time - primarily used as a marketing tool for local real-estate brokers. Not communicated was the fact the program was actually binding and an Exceed approved broker would have to be used when our home was sold. If an Exceed broker is not used, there is a 1.2% penalty. The salesman also asked us if we have used a broker in the past, which I replied yes, and he ensured our broker was part of this network. After further research, I do not believe our broker is part of the Exceed program. This is very concerning to us for several reasons: first and foremost, the salesman never disclosed there was a "binding contract"; second, there was never discussion about a potential 1.2% penalty; third, the "program" was presented in a false light (as a marketing tool for brokers, not a contract to use only Exceed brokers). We feel violated by this transaction as the pertinent information and terms were never discussed during the conversation and we were deceived as to the true purpose of the Exceed home owners program. Also, at no time was there a follow-up to confirm our registration or answer any questions. If the actual terms of this program had been presented to us by the salesman we would not have signed up. I would suggest the salesman review the "agreement" with the homeowner before joining the program.Desired Settlement: Please immediately remove us from this program and from the Exceed sales list. We do not want any further contact with this company. We also request a statement confirming we are under no obligation at anytime from Exceed LLC or any of it's affiliates, or agents.

Business

Response:

Mr. [redacted] registration had already been cancelled by Exceed prior to his contacting us.

Review: I received an email stating that a check for $100 was being mailed to me as the first installment of my membership rewards. It stated in the email that I had joined in May of 2014. I don't recall signing up for this so I did some research and discovered that the contract involves using a designated realtor and if I don't there is a substantial fee of 1.2% of the home's market value. I know I was not aware of this if I did sign up for this because I have a realtor that I would like to use already so I am certain if I signed up I was not given this information. I called and spoke to Joy requesting that she cancel my membership and she stated that you can only cancel that contract within 3 days of signing it and that when I sell my house, she can contact my realtor to see if they want to be added to their list of realtors. She was unable to give me any information regarding where or how I signed up for this, they only had a date.Desired Settlement: I would like for my membership to be cancelled. I still have the check they sent and I am ready to return it to them upon cancellation.

Business

Response:

Not sure why you did not receive the reply, which was fully detailed. We have resolved the issue and received an email from Misty confirming the issue is resolved.

Review: Back on July 4th of 2014 a man approached me while I was outside with some friend. He told me he was taking a survey in the area and asked what realtor service I used. I told him the company, and asked if I'd be using them again, having a good relationship with our realtor I told him yes. He then told me if I agree to use them again I'd recieve a $500.00 gift card. I asked what fees or hidden charges were involved because nothing is free, he told me none it was just to keep there current customers. I signed up from his iPad and he said I would receive information in the next couple days. Now almost 2 years later I receive my first document from this company which was a $100.00 check and the information to start an account. I immediately voided the check and called there support line. Their support then said I had 3 days to cancel. What they don't tell you is that they charge you a 1.2% fee on top of the realtor fee, so I was lied to from the start . They provide no service and charge homeowners.Desired Settlement: I want the account closed with documentation.

Business

Response:

Homeowners pay us $0 to join our program, $0 to be a member, $0 of they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the USA, $0 if they never sell their home.

Review: I was visiting the [redacted] in [redacted] around May 18 of 2014 a person at a table was conducting a survey concerning real estate they asked if I was considering selling my home I said no I was almost done paying it off they said thats ok I still could take the survey and I would be compensated by reciving a gift card in the mail the company I later found out is a real estate broker contracting company this information was not dislosed to me at the time andi just found out the website states that there is no way to cancel this contract unless I did it within 3 days of contract by the way I recived my first notice that I was a member of this contract today December 7, 2015 thats right a 1 year and 7months after the fact I am certain they did not at any point of the interview state that I was signing any contract and I didn't sign anything so I belive this was disceptive marketing and there was no disclosure and I didn't recive a copy of this alledge contractDesired Settlement: I want them to (1) acknowledge that I did not sign any contract with them, (2) understand that I am not interested in signing up for their smart homeowner program and make certain that I am not registered, (3) remove my name, email, and any other personal information of mine from their system and not bother me in the future.(4)that they investigat there bogus representitives so this type of disceptions is not repeated in the future (5)a written response to this issues.

Business

Response:

As a result of hearing concerns such as Ms. [redacted] has been kind enough to share with us, in the past we began to use a third party verification company who interviews (in a recorded phone call with the homeowners permission, which we then archive and can easily access if needed in the future) every homeowner enrolling into our wonderful program for homeowners, to protect both our company and our valued homeowner members to be sure they know the few simple facts about our program, to confirm they reviewed our simple one page homeowner enrollment agreement and entered into it, and to confirm their identity.

Review: My complaint about the company entitled EXCEED INC, is not with the company itself, but with the personnel representing them. Their sales agent, Ms. [redacted], employee no. [redacted], misrepresented many important facts about what the company (Exceed Inc.) does for its customers, and what my obligations would be when I agreed to contract with them. Ms. [redacted] implicitly lied about the fact that we would owe nothing to the company, at any time, and that we could change information about our selection of a real estate agency here in [redacted], at any time during the term of our contract. She also lied about the payment to me and my wife of a signing bonus, saying that we would receive the full sum within 6 months, when the contract actually says that it is paid out in increments, a year-at-a-time, until fully paid. We have cancelled our contract within the three-day "buyer's remorse" time frame, and recommend that anyone considering a contractual agreement with Exceed Inc. read the contract thoroughly before making a commitment. DO NOT rely on the integrity of the salesperson representing their company.Desired Settlement: My desired settlement is that our cancellation of contract is acknowledged by U.S. post, to me and my wife, by Exceed Inc. I am dubious about their acceptance of our cancellation, even though we responded with a post-marked letter within 72 hours of signing their contract. I regret that I had to pay the certified letter fee to ensure that I can track and receive a signature for our cancellation letter, but I felt that I had to pay that fee to even "begin" to feel secure about cancellation.

Business

Response:

Mrs. [redacted]'s registration has been cancelled. Exceed has informed the marketing company that the marketer representative she spoke with is to be terminated and should never represent Exceed again.

Review: Some time ago a man had a desk set up, offering entries to win a free gift card with no obligation to homeowners for marketing purposes. I never entered any contract. No offer of real estate agent services was made. No acceptance of such services was made. No consideration was ever made - I was paid nothing. I did not receive a gift card. I did not sign anything. What was presented was a no obligation chance to win a free gift card from a company wanting to market to homeowners. A few weeks ago, I received a $200.00 check in the mail, with literature stating I should cash the check and call them if I ever decide to sell my house. I called their telephone number, and for weeks have not been able to speak to anyone, and no one has called me. On line I discovered they assert a binding contract was entered requiring me to use their chosen broker when I sell my house, at their chosen rate, and/or pay them a percentage of the sale price. I never was told this. I never agreed to this. I never received payment or other consideration. I never made any agreement. I never entered any contract. I never cashed the check they sent.Desired Settlement: I want written confirmation from the company that no contract or agreement exists between us. I want written confirmation from the company that they have no interest whatsoever in my home or the sale of my home.

I want written confirmation from the company that a contract does not exist, never existed, and/or to the extent any agreement or contract did exist, that it is cancelled, null and void.

Business

Response:

Apparently, some time ago Mr. [redacted] spoke with an independent marketer about our wonderful program for homeowners.

Review: A door to door salesman, [redacted] and a man he referred to as his boss came to my door asking if I wanted to receive a gift card for promising to use one of the real estate companies he flashed on a laminated sheet. They stated that I did not need to buy anything and all they were asking is that when we sell property in the future that we keep it local (which I found after via an internet search they are not local) and they would give me a gift card. He even asked me to take the chain off and open the door but I did not. When I enquired about the name on their shirt which I hadn't heard of they said they were new in the area and told us they were part off the Revdex.com and listed some other companies they were affiliated with. I made a face so they reluctantly gave me a copy of their flier. Next they started asking for personal information saying they wanted to email me more info. They asked for a phone number in case there was a problem with the email. I eventually gave in. Next they asked who was on my Deed. I told them it is not my house. They said they had to get the owners info before they could offer me a gift card. Reluctantly I gave them a name. Then they start asking for my a dress which is on the house right in front of them. All of the sudden they are asking for the owners birthday, which I don't have. The "Boss" presses me to call and get it. I refuse and they end up walking away. Where is my gift card? None. They take the info obtained and walk away from my door. They never provided anything for the info they left with. Once gone, I researched them on the internet and found that the info obtained is to enter you into an unsigned contract of a home I am not the owner. They said right at the beginning the card was for the hope you will keep your business local. Owning the home and agreeing to broker through them when selling never was mentioned.Desired Settlement: Remove all personal info of mine and the homeowners from your database.

Business

Response:

[redacted] spoke with an independent marketer. The marketer is NOT an employee of our company, and is not contracted by our company, and has no interaction with our company. This complaint should have been filed against the company employing the marketer. No employee of our company had any interaction with [redacted]. The limited information provided (a name and an email address) was removed from our system, and they were never registered for our program.

Review: I some how was signed up for a program in which I did not want to be part of. My wife and I have never orally or written to exceed of any type of contracts for service. I want no part of this company. This business I feel is running some kind of scam and I want no part of it. I would like to be deleted off any type of records they have of me. Once a again I along with my wife did not sign up for any type of arrangement with this company. I was notified by email that I signed up for some type of program. I did sign and send a cancelation letter to company that I wanted to cancel. The information they have on me and my wife is wrong though. I will not be telling them that though.Desired Settlement: I want confermation that I am in no way involved with the company's program. I want a cancellation letter and confirmation that my information will be deleted in any of there records.

Business

Response:

Mr. [redacted] and/or his wife spoke with an independent marketer who works for a contractor who works for a national marketing agency. The marketer Mr. [redacted] and/or his wife spoke with is NOT an employee of our company, and is not contracted by our company, and has no interaction with our company. This complaint should have been filed against the company employing the marketer who spoke with Mr. [redacted] and/or his wife. No employee of our company had any interaction with Mr. [redacted] or Mr. [redacted] wife, other than to process his cancellation request immediately upon receiving his request to cancel. We canceled his registration, removed his information from our system, and apologized for any inconvenience. Homeowners pay $0 to join our program, pay $0 to be in our program, pay $0 for the gift cards we provide to them. Homeowners simply agree to use a [redacted] the homeowner selects IF in the future they choose to sell their home. Whether in the future the homeowner chooses to and does sell their home using any [redacted] they select, or, if they NEVER sell their home, they never pay us anything, ever. So, it always confuses us how anyone could ever say or think we are a scam. When we ask ‘how could this be a scam’, we never get an answer, as it could never be a scam.

Review: On July 31, 2014 a salesman came to my door and promised me $400 in gift cards a year for five years starting on the first anniversary of providing them my email address and name and promising to "use a real estate agent who I'd use anyway". My wife, who is on the title, was not home and did not agree to anything. The penalty of not using their service was not spelled out, rather that it was zero cost to us to use this service. "Do what you'd do anyways and collect $2000." Fast forward 554 days later (1.5 years) I get a check in the mail for $400 and a website to register on with a stern warning to call before selling. On that site I see that this is a lifelong contract or a 1.2% value of my house penalty for not using them, and that I needed to cancel this transaction 551 days ago! I reached out to a neighbor and friend who is a real estate agent at one of their listed agencies in my area and they have never heard of Exceed. Furthermore they said that only very inexperienced agents would ever agree to this sort of deal and thus you are putting the sale of your most important asset into the hands of someone I would never choose to sell my house. The agency they have paired me with also has no offices near me and is one I have never heard of until I googled them this morning. I am very concerned about how this all played out. I searched my emails for any correspondence from Exceed and I came across one email the day of the interaction which oddly was addressed only to my wife so certainly something that was glossed over in the mountains of spam that arrive every day. It mentioned the three day cancellation but not the penalty. Expecting to perform the due diligence to think about this fully when any piece of return is over a year and a half before you are ever reminded of it again is patently unfair and clearly structured this way as a "gotcha". Had I known the penalty or that the experienced agents I'd want to use if I ever wanted to sell my house are not part of the program and never would be, I would never have given this person any of my info as agreement or consented to anything.Desired Settlement: I wish to return the voided check to Exceed and remove myself from this program, one my title holding wife never agreed to. I wish to have all of our data expunged from Exceed's database. I wish to receive notification that this action was performed in writing and in email including that no contract exists between us and then never hear from them again.

Business

Response:

Homeowners pay us $0 to join our program, $0 to be a member, $0 of they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the USA, $0 if they never sell their home.