Exceed Inc.

Homeowners pay us $to join our program, $to be a member, $if
they sell their home some day using any cooperating broker they choose among
our more than 5,cooperating broker offices across the USA, $if they never
sell their home.No homeowner has ever been asked to pay us one pennyNo homeowner has
ever paid us one penny.We pay our members between $and $10,to be a member (amount
determined by the value of the member home when they join our program).According to *** he and his wife *** spoke with an independent contractor marketer
employed by a third party marketer (not by us) about our wonderful program for
homeownersAccording to *** the third party marketer failed to accurately
explain the program to themThe marketer is no longer marketing our programWe give our members cash benefits to spend on whatever they want
to buy themselves, on average years before they sell their home! And they can
keep it even if they never sell their home! When the home sells in the
future, the cooperating broker pays us an industry standard referral feeOn a home such as ***'s home, *** and *** would
have received $from us for being in the program. We ALWAYS put our homeowner members, our clients, first, above
all elseWe always return calls when a message is left for us, or respond to emails when we receive themIt is impossible that anyone could be unsuccessful in contacting us (if they call us, or leave us a message, or send us an email, or fill out our contact form at our website, or write us a letter, whichever is easiest for them)Pursuant to his wishes, despite *** seeming to acknowledge in his
complaint that he and his wife gave their information and agreed to be in the program, we
have cancelled his and his wife's registration in our program, and as a result,
as *** desires, we will not be paying *** and his wife $(for which
they would have paid $0)Thank
you

To whom it may concern: Over the weekend I submitted a complaint against Exceed LLC based in *** *** I filled in general space, but had to edit somethings to make it fit the allotted sizeI was told I should email the rest to you When I was stopped in the mall, the man had a
tablet in which I orally gave him information and he entered it inWhen he was done, he showed me the information I had given him to make sure it was correctI think he asked me to initial that the information was correct, but again, I was never told it was a contractAlso, I was never told about a cancelation policy, nor was I shown any contract to read I believe the company intentionally has no contact information on the paper that was enclosed with the gift card so they purposely cannot be reached, and likewise on their websiteI want to be clear that I'm not trying to replace the card or value, I have the exact one that was mailed to me because until I was contacted via email last Friday, I had no contact person who I could return the gift card to When I was called on Friday, I was told I had signed a contractI asked for a copy of the document with my signature, but nothing has been produced Also, since posting this, my house is no longer being soldWe had a potential buyer, but problems arose and the contract is null and voidBut I would like this resolved so that if I choose to sell my house in the future, the problem doesn't happen again The resolution I would like is an address and contact to which I can return the same original gift card I've been trying to return since December and confirmation that whatever agreement I may have agreed to under pretenses is completely canceled with no further repercussions and no further contact with Exceed LLC Thank youSincerely, *** *** *** Sent from my ***

Mr***'s registration has been cancelled.
Mr*** apparently does not understand the 1.2% he references.
The 1.2% is payable to Exceed ONLY if Mr*** were to violate his agreement by using a broker to sell his property that is NOT one of Exceed's
cooperating brokers.
Now in our 10th year in business, we have never asked a homeowner to pay us 1.2% of anything, and we are not aware of any homeowner that has violated our very simple agreement.
Homeowners pay $to join our program, and $to be in our programOur members may choose to never sell their home, or may sell their home if they choose to do so in the future using any broker they select within our network of more than 1,cooperating brokers with their more than 5,participating offices, and in either case, they pay us $Our program is wonderful for homeowners, and it is a shame when people make statements about the programThe 1.2% is clearly stated in BOLD CAPITAL LETTERS in our one page homeowner enrollment agreement, which is emailed to every homeowner who joins our program, and is available to homeowners to review when they are registering to join the programIn addition, we are implementing third party verification, which will result in a 3rd party company calling and speaking with every homeowner who registers to join our program, which will provide a 3rd opportunity to be sure that every homeowner joining our program knows 100% of the very few things to know about the program, which ideally will result in zero additional complaints about something that is made abundantly clear to every homeowner who joins our program

Homeowners pay us $to join our program, $to
be a member, $if they sell their home some day using any cooperating broker
they choose among our more than 5,cooperating broker offices across the
USA, $if they never sell their home
No homeowner has ever been asked to pay us one
pennyNo homeowner has ever paid us one penny
We pay our members between $and $10,to be
a member (amount determined by the value of the member home when they join our
program)*** or *** most likely spoke with an independent contractor
marketer employed by a third party marketer (not by us) about our wonderful
program for homeowners
We, as a licensed real estate broker in states comprising about 70% of he U.Spopulation, and we are in long term agreements with more than 1,real estate
brokerages across the United States, comprising more than 5,000 offices,
and in those offices are more than 250,licensed real estate agents.
Among
our more than 1,000 contracted cooperating brokers are 70% of the
largest brokerages in the United States (almost all of the other 30% are in
states in which we are not active).
We give our members cash benefits to spend
on whatever they want to buy themselves, on average years before they sell
their home! And they can keep it even if they never sell their home! When
the home sells in the future, the cooperating broker pays us an industry
standard referral fee.
We ALWAYS put our homeowner members, our clients,
first, above all elseContrary to ***'s statement, we have brokerage firms with whom we are contracted to serve our homeowner members in ***'s area, all within a few miles radius of *** and Jeremy's home
Nonetheless, pursuant to ***'s wishes, we have cancelled their registration in our
program, and as a result, we will not be paying *** and *** $(for which they would have paid $0)
Thank you

Complaint: ***
I am rejecting this response because:
I have only received an email with the title "Your registration has been cancelled" from a representative named ShirleyI would prefer something more official that included my name and address and with what exactly is being canceled with a date and hopefully, signature or letterhead I will consider this matter closed once I get something more binding Thank you Revdex.com for your assistance Even responding directly to that e-mail requesting this, I still have not received a response so this seems to be the only avenue
Sincerely,
*** ***

We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program)Homeowners pay us $to join our program, $to be a member, $if they sell their home some day using any cooperating broker they choose among our more than
5,cooperating broker offices across the USA, $if they never sell their homeNo homeowner has ever been asked to pay us one pennyNo homeowner has ever paid us one pennyIt seems that *** or his wife (***?) likely spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeownersAccording to ***, the third party marketer failed to accurately explain the program to himThe marketer is no longer marketing our programWe, as a licensed real estate broker, enter into cooperating broker referral agreements with other brokersWe are in long term agreements with more than 1,real estate brokerages across the United States, comprising more than 5,000 offices, and in those offices are more than 250,licensed real estate agentsAmong our more than 1,000 contracted cooperating brokers are 70% of the largest brokerages in the United States (almost all of the other 30% are in states in which we are not active). We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee (which costs our homeowner members $0). We ALWAYS put our homeowner members, our clients, first, above all elseSo, if *** thinks it is better for *** to NOT receive $1,from us, for which he would pay us $0, then *** indeed should not be a member of our Smart Homeowners Program (we named the program for our members)Pursuant to his wishes, we have cancelled his registration in our program, and as a result, as *** desires, we will not be paying *** $1,(for which they would have paid $0).Contrary to ***'s illogical statement that we are a 'ridiculous scam', we are wonderful for homeownersWe will not 'scam' *** by paying him $1,for which he would pay us $0.***, can you please back up your statement and explain how we could possibly be a scam? We will not hold our breath awaiting your explanation, as it would be impossible for you to provide an answer that could possibly make any sense, but we do hope you'll do the honorable thing and at least try to answer the questionThank you

*** *** returned our funds to us, and we have cancelled his membership in our program

***
We received a letter from you regarding file #***
Unfortunately, this is the 2nd occurrence of an agent from *** *** *** communicating with 3rd parties regarding Exceed in
which they make libelous statements, which is unacceptable and actionableThe first agent from that firm sent an email to a client with numerous libelous statementsUpon becoming aware of it, we communicated with that agent by email and she immediately sent us a written apology for her libelous statements.
Contrary to *** *** libelous statements, Exceed and ** *** entered into a long term agreement in August of 2011, with a minimum term of five years, in addition to other firms in the Tri-Cities areaIt is not Exceed’s responsibility to be sure all agents at a firm such as ** *** are aware of our contractual relationship with their firm
Prior to receiving this communication to you from *** *** our lawyers have been in touch with ** *** lawyers who expressed a desire to resolve this matter amicably, we will leave it to our and ** *** legal counsel to resolve this matter, and we will not communicate with their agents (other than cc’ing *** *** on this email to you, providing her one opportunity to immediately withdraw her inappropriate complaint to you and to apologize to us for making libelous statements about Exceed)
Although *** *** is apparently unaware of the following, Exceed is in long-term contracts with more than 1,of the largest and most reputable real estate brokerages in the United States, with more than 5,participating offices across the United States with more than 250,agents in those officesMany of the 1,000+ firms are appropriately referenced at our website and other marketing materials, as is authorized by these firms within our contracts with such firms, including the contract between *** *** *** and Exceed
While some say ‘ignorance is bliss’, ignorance is not a legitimate excuse for a 3rd party to make libelous statements about another party (such as claiming we are ‘scamming’ people, ‘tricking’ people, using our contracted Cooperating Broker’s logos ‘illegally')Should *** *** choose to minimize the legal exposure she has incurred by making public libelous statements about Exceed, she should immediately withdraw her complaint to the Revdex.com, and email Exceed no later than Monday September 8th with an apology for the libelous statements she has madeShould *** *** fail to immediately take proper corrective action, the otherwise amicable and constructive conversations occurring between our lawyers and the lawyer for *** *** *** will likely become a much less friendly conversation, and we will need to pursue legal action against *** *** for making public libelous statements about Exceed, for which ignorance will not qualify as a legitimate defense
Sincerely,
Exceed
This electronic message contains information from Exceed LLC which may be privileged or confidentialThe information is intended for use only by the individual(s) or entity named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibitedIf you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately
The information contained herein is being furnished for discussion purposes only and may be subject to completion or amendment through the delivery of additional documentationThis communication does not constitute an offer to sell or the solicitation of an offer to purchase any security, future or other financial instrument or productThe information contained herein (including historical prices or values) has been obtained from sources that we consider to be reliable; however, we make no representation as to, and accept no responsibility or liability for, the accuracy or completeness of the information contained hereinSuch information is presented as of the date and, if applicable, time indicatedWe do not accept any responsibility for updating any such informationAny projections, valuations and statistical analyses contained herein have been provided to assist the recipient in the evaluation of the matters described herein; such projections, valuations and analyses may be based on subjective assessments and assumptions and may utilize one among alternative methodologies that produce differing results; accordingly, such projections, valuations and statistical analyses are not to be viewed as facts and should not be relied upon as an accurate representation of future events
Any market views or opinions expressed herein are those of the individual sender, except where such views or opinions are expressly attributed to our company or a named individualMarket views and opinions are current opinions only; we and the individual sender accept no responsibility to update such views and opinions or to notify the recipient when they have changedWe and our affiliates, officers, directors and employees may from time to time have long or short positions in, buy or sell (on a principal basis or otherwise), or act as market maker in, the securities, futures or other financial instruments or products mentioned hereinSubject to applicable law and notwithstanding anything that may be construed to the contrary, the recipient hereof and its employees, representatives, and other agents may disclose the U.Sfederal income tax treatment and structure of any transactions described hereinWe are not an advisor as to legal, taxation, accounting, regulatory or financial matters in any jurisdiction, and are not providing any advice as to any such matter to the recipientThe recipient should discuss such matters with the recipient's advisors or counsel and make an independent evaluation and judgment with respect to them

Ms*** registration was cancelled, after we received the return of the gift cards we had sent to herDue to situations like this, we now use third party verification, with recorded phone calls (after the homeowner agrees to the recorded phone call), so that situations like this do not continue to occurThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Karie W***

Homeowners pay us $to join our program, $to
be a member, $if they sell their home some day using any cooperating broker
they choose among our more than 5,cooperating broker offices across the
USA, $if they never sell their home
No homeowner has ever been asked to pay us one
pennyNo homeowner has ever paid us one penny
We pay our members between $and $10,to be
a member (amount determined by the value of the member home when they join our
program)
According to our records, *** spoke with an independent contractor
marketer employed by a third party marketer (not by us) about our wonderful
program for homeownersThe marketer is no longer marketing our
program
Any agent with a broker listed as one of
our cooperating brokers who claims they 'never heard of Exceed' is
either honestly ignorant of the facts, or is simply a
fraudulent liar.
We, as a licensed real estate broker, enter into
cooperating broker referral agreements only with other brokers, and never with
agentsWe are in long term agreements with more than 1,real estate
brokerages across the United States, comprising more than 5,000 offices,
and in those offices are more than 250,licensed real estate agentsAmong
our more than 1,000 contracted cooperating brokers are 70% of the
largest brokerages in the United States (almost all of the other 30% are in
states in which we are not active).
Any agent who recommends a homeowner not be
in our program does so to put more of the homeowner's money into
the agent's own pocket (taking it out of the homeowner's pocket)
We give our members cash benefits to spend
on whatever they want to buy themselves, on average years before they sell
their home! And they can keep it even if they never sell their home! When
the home sells in the future, the cooperating broker pays us an industry
standard referral fee.
We ALWAYS put our homeowner members, our clients,
first, above all elseApparently, whatever agent *** spoke with does
not do the same, and instead puts his or her needs above *** needs
Seems pretty obvious why an agent who puts
their needs above the client's needs may not like our programThe
agent gets less, the homeowner gets more
So, if *** thinks it is better for *** to NOT receive $from us, for which he would pay us $0, then *** indeed should not be a
member of our Smart Homeowners Program (we named the program for our members)
Pursuant to his wishes, we have cancelled his registration in our
program, and as a result, as *** desires, we will not be paying *** $(for which he would have paid $0).Thank you

Complaint: ***I am rejecting this response because: They are claiming that they have records showing I did sign up and am falsely claiming that I didn'tI assure you, that I have never signed up and had never heard of themIf they have documentation showing I did, then I want a copy of itThat would mean that I am a victim of identity theft and I will need to investigate that and notify the authoritiesI am satisfied that they have terminated my registration, but I still want that in writing too
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the promptness and courtesy of the reply
Sincerely,
*** ***

Homeowners pay us $to join our program, $to be a member, $of they sell their home some day using any cooperating broker they choose among our more than 5,cooperating broker offices across the USA, $if they never sell their home
"">

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We pay our members between $and $10,to be a member (amount determined by the value of the member home when they join our program).Homeowners pay us $to join our program, $to
be a member, $if they sell
their home some day using any cooperating broker
they choose among our more than 5,cooperating broker offices across the
USA, $if they never sell their home
No homeowner has ever been asked to pay us one
pennyNo homeowner has ever paid us one penny
*** spoke with an independent contractor
marketer employed by a third party marketer (not by us) about our wonderful
program for homeownersAccording to ***, the third party marketer failed to
accurately explain the programThe marketer is no longer marketing our
program
We, as a licensed real estate broker, enter into
cooperating broker referral agreements with other brokersWe are in long term agreements with more than 1,real estate
brokerages across the United States, comprising more than 5,000 offices,
and in those offices are more than 250,licensed real estate agentsAmong
our more than 1,000 contracted cooperating brokers are 70% of the
largest brokerages in the United States (almost all of the other 30% are in
states in which we are not active).
We give our members cash benefits to spend
on whatever they want to buy themselves, on average years before they sell
their home! And they can keep it even if they never sell their home! When
the home sells in the future, the cooperating broker pays us an industry
standard referral fee
We ALWAYS put our homeowner members, our clients,
first, above all else
The 'exorbitant' fee *** mentionsas stated above, we
have never asked a homeowner to pay us one penny, and no homeowner has
ever paid us one penny.The 'no obligation' *** referenced is the fact that our homeowner members are under 'no obligation' to ever sell their home, or list it for saleThe only 'obligation' our member's have to us is IF they CHOOSE to sell their home in the future, they will do so through their choice of our more than 5,000 participating cooperating brokers offices across the United States.*** also incorrectly states that we failed to fulfill our agreementThat is factually incorrect*** confirms in ***'s own words that a check for $was receivedPursuant to our members' requests to provide their rewards by check rather than by gift card, we have begun to provide our member rewards by check
So, if *** thinks it is better for *** to NOT receive $to $10,from us, for which *** would pay us $0, then *** indeed should not be a
member of our Smart Homeowners Program (we named the program for our members)
Pursuant to ***'s wishes, despite *** acknowledging in ***'s complaint that *** agreed to be
in the program, we have cancelled ***'s registration in our
program, and as a result, as *** desires, we will not be paying *** $to $10,(for which *** would have paid us $0)
Thank you

Our member services call center is open days a weekWe have no record of him ever calling usMaybe his mother signed up after speaking with an independent marketer about our wonderful program for homeownersThere is NO complaint against us ever, anywhere, from anyone who spoke directly to our
company about the program and then signed upAny complaints result from independent third party marketers no longer representing our programWhenever we become aware of such a complaint, we immediately resolve it, in this case, having cancelled their registration for our program. Our wonderful program for homeowners is FREE for them to join, FREE for them to be a member, FREE if they never sell their home, and FREE if they sell their home some day using any of our more than 5,cooperating real estate broker offices nationwide, in which are more than 250,licensed real estate agents. We pay our homeowner members between $and $10,to be a member in our program (member reward amount is determined by the value of their home).Homeowners can only benefit from our program, and anyone who tries to suggest otherwise is simply mistaken, unaware of the facts. No homeowner has ever been asked to pay our company one penny, and no homeowner has ever paid our company one penny

Please see attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
But I would request an email to *** acknowledging that we have been permanently removed from the program
Sincerely,
*** ***