Exceed Inc.

Homeowners pay us $0 to join our program, $0 to be a member, $0 of they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the USA, $0 if they never sell their home.No homeowner has ever been asked to pay us one penny. No...

homeowner has ever paid us one penny.We pay our members between $300 and $10,000 to be a member (amount determined by the value of the member home when they join our program).Mr. [redacted] spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeowners. According to Mr. [redacted], the third party marketer failed to accurately explain the program to him. The marketer is no longer marketing our program.Even though Mr. [redacted] acknowledged that he signed up for the program, pursuant to his wishes, we have cancelled his registration in our program, and as a result, we will not be paying him $500 for being a member in our program.Thank you.

Homeowners pay us $0 to join our program, $0 to be a member, $0 if they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the [redacted], $0 if they never sell their home.   No homeowner has ever been asked to pay us one...

penny. No homeowner has ever paid us one penny.   We pay our members between $300 and $10,000 to be a member (amount determined by the value of the member home when they join our program).   [redacted]poke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeowners. The marketer is no longer marketing our program.   We, as a licensed real estate broker, enter into cooperating broker referral agreements with other brokers. We are in long term agreements with more than 1,000 real estate brokerages across the [redacted] comprising more than 5,000 offices, and in those offices are more than 250,000 licensed real estate agents. Among our more than 1,000 contracted cooperating brokers are 70% of the 100 largest brokerages in the United States (almost all of the other 30% are in states in which we are not active).   We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee.    We ALWAYS put our homeowner members, our clients, first, above all else.   Pursuant to [redacted] wishes, we have cancelled [redacted] registration in our program, and as a result, as [redacted] desires, we will not be paying [redacted] $300 to $10,000 (for which [redacted] would have paid $0).   Thank you.

We pay our members between $300 and $10,000 to be a member (amount determined by the value of the member home when they join our program). Homeowners...

pay us $0 to join our program, $0 to be a member, $0 if they sell their home some day using any cooperating broker they choose among our more than 5,000 cooperating broker offices across the USA, $0 if they never sell their home. No homeowner has ever been asked to pay us one penny. No homeowner has ever paid us one penny. According to our records and S[redacted], she spoke with an independent contractor marketer employed by a third party marketer (not by us) about our wonderful program for homeowners. According to S[redacted], the third party marketer failed to accurately explain the program. The marketer is no longer marketing our program. We, as a licensed real estate broker, enter into cooperating broker referral agreements with other brokers. We are in long term agreements with more than 1,000 real estate brokerages across the United States, comprising more than 5,000 offices, and in those offices are more than 250,000 licensed real estate agents. Among our more than 1,000 contracted cooperating brokers are 70% of the 100 largest brokerages in the United States (almost all of the other 30% are in states in which we are not active).  We give our members cash benefits to spend on whatever they want to buy themselves, on average years before they sell their home! And they can keep it even if they never sell their home! When the home sells in the future, the cooperating broker pays us an industry standard referral fee. We ALWAYS put our homeowner members, our clients, first, above all else. Pursuant to [redacted] wishes, we have cancelled [redacted] registration in our program, and as a result, as Sandra desires, we will not be paying [redacted] $300 to $10,000 (for which [redacted] would have paid us $0).
Please note that S[redacted] daughter-in-law who filed this inaccurate complaint incorrectly states that Sandra would have to pay Exceed a penalty if she did not use a "real estate broker selected for her by Exceed".... this is false. Our members always choose the real estate broker they would like to use, we never choose a real estate broker for our members. Also, as stated above, no homeowner has ever been asked to pay us one penny. No homeowner has ever paid us one penny. Thank you.

Our records indicate she indeed signed up for our program. Nonetheless, we have cancelled her registration. We have deployed third party verification, with notification using recorded phone calls for verification, so that in the future homeowners who enroll in our program will be unable to falsely...

claim they did not enroll in the program. Thank you.

I received notice from the company that they have canceled my registration, I consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I received a check in the mail and had no idea who this company was or when I could have signed up for this program. Apparently, a year ago I was approached in a grocery store and was asked to initial. I never signed a full agreement, my husbands name is on the agreement as well and he would never, nor did he. I would never had signed up for any program involving our house without my husband's agreement. I would like to be removed from their list of participants in the Smart Homeowners Program immediately. Please advise how to return this check and have my name removed.

I received a $100 check from Exceed smart homeowners program and will not cash it after reading about the life long contract. Is it possible to get out of this without paying the 'early termination fee? I remember being approached in the supermarket and asked if I would be selling my home in next 5 years? If so, use one of our brokers. If not keep the gift cards. This is the first I have seen of them since then

Like the majority of these reviews, I received a check in the mail and had no idea who this company was or when I could have signed up for this program. While trying to get information from the company about the program we were given the name of some local real estate brokers. The brokers had no idea what this program is and are not aware of having a contract with them. I would never had signed up for any program involving our house without my husband's agreement. I would like to be removed from their list of participants in the Smart Homeowners Program immediately.

poke with a smooth salesman, as someone in sales myself, I told him its nothing I was interested in, not selling my house soon. He was insistant that I would get rewarded a few hundred and basically just cancel. Said there will be other steps in order to sign up...never got anything but random emails!After this all, I never got a reward nor gotten any response back about canceling. This has been almost 2 years and still nothing. A shame that they try and prey on good natured people, I havent recieved so I will not consider any contract was properly written up. What a scam....

I have never had any contact with this outfit that goes by the name of Exceed LLC and most certainly never signed up for their Smart Homeowner Program...sounds to me like a better name would be Naive Homeowners Program. I've had a "no soliciting" sign on my door for years and have never answered my door to total strangers. When I go to the grocery store and get approached by someone outside trying to sell something, I have always walked right passed them saying "not interested". Now today, October 22, 2016, I receive in the mail some letter from Exceed LLC stating that I've been a member since September 24, 2014, my total reward is $500, my selected real estate broker is Caldwell Banker, and a check for $100. I've never signed up for this program, and have good friends in the real estate business who will handle my home sale if I ever decide to sell my home. None of them work for Caldwell Banker. This is clearly a scam, and the $100 check will never be cashed, but instead shred in my crisscross shredder like the rest of the junk mail I get with my personal info on it. It's bad enough that I have to keep a call blocking device to stop unwanted calls, but now I have to deal with this kind of junk mail that sounds threatening if I don't follow their instructions immediately. BTW, the 303 area code that they plaster all over everything, is a Colorado area code, but the only address they give is one in Greenwich, CT.

I have never had any contact with this outfit that goes by the name of Exceed LLC and most certainly never signed up for their Smart Homeowner Program...sounds to me like a better name would be Naive Homeowners Program. I've had a "no soliciting" sign on my door for years and have never answered my door to total strangers. When I go to the grocery store and get approached by someone outside trying to sell something, I have always walked right passed them saying "not interested". Now today, October 22, 2016, I receive in the mail some letter from Exceed LLC stating that I've been a member since September 24, 2014, my total reward is $500, my selected real estate broker is Caldwell Banker, and a check for $100. I've never signed up for this program, and have good friends in the real estate business who will handle my home sale if I ever decide to sell my home. None of them work for Caldwell Banker. This is clearly a scam, and the $100 check will never be cashed, but instead shred in my crisscross shredder like the rest of the junk mail I get with my personal info on it. It's bad enough that I have to keep a call blocking device to stop unwanted calls, but now I have to deal with this kind of junk mail that sounds threatening if I don't follow their instructions immediately. BTW, the 303 area code that they plaster all over everything, is a Colorado area code, but the only address they give is one in Greenwich, CT.

I have never had any contact with this outfit that goes by the name of Exceed LLC and most certainly never signed up for their Smart Homeowner Program...sounds to me like a better name would be Naive Homeowners Program. I've had a "no soliciting" sign on my door for years and have never answered my door to total strangers. When I go to the grocery store and get approached by someone outside trying to sell something, I have always walked right passed them saying "not interested". Now today, October 22, 2016, I receive in the mail some letter from Exceed LLC stating that I've been a member since September 24, 2014, my total reward is $500, my selected real estate broker is Caldwell Banker, and a check for $100. I've never signed up for this program, and have good friends in the real estate business who will handle my home sale if I ever decide to sell my home. None of them work for Caldwell Banker. This is clearly a scam, and the $100 check will never be cashed, but instead shred in my crisscross shredder like the rest of the junk mail I get with my personal info on it. It's bad enough that I have to keep a call blocking device to stop unwanted calls, but now I have to deal with this kind of junk mail that sounds threatening if I don't follow their instructions immediately. BTW, the 303 area code that they plaster all over everything, is a Colorado area code, but the only address they give is one in Greenwich, CT.

Review: I inadvertently signed up for a service today with this company and the full details of the porgram were not defined correctly. I find out online the whole information and they were not truthful about the program. I try to contact them and only by email as if they are hiding something. Why not a direct number to contact the company directly to cancel this scam. I know the company says it is a sales rep not from their company but his badge shows the contrary! Lies, lies, lies!!Desired Settlement: I want this service cancelled immediately. Had I known the full details, I would not have agreed, especially without the other homeowners approval!

Business

Response:

Per the consumer's request, we have cancelled her registration for the program. Contrary to her assertion, indeed the marketer with whom she spoke about our program is an independent contractor, and not an employee of our company. As far as our company is concerned, this matter has been resolved.

Review: A door-to-door salesman visited our house on Thursday, May 21, and my wife signed us up for exceeds program. She was told that the program encouraged homeowners to use realtors when selling the house and that there was no obligation to be involved with Exceed when the time comes to sell. The salesman specifically told her that this was similar to high school students signing a pledge not to drink and drive, or text and drive. There would be no legally binding agreement between us and Exceed, and in exchange for this pledge homeowners receive gift card as a thank you for using a Realtor in the future.

A brief Internet search revealed that Exceed does not provide the gift cards as promised, and it does create considerable redtape when selling in the future.

In accordance with Exceed's three business day cancellation policy, we drafted a letter to express our need to cancel our registration. This letter was sent via certified mail on Friday, May 22, and it was received and signed for on Tuesday, May 26. Monday was the Memorial day holiday.

We notified accede that we required written confirmation of our cancellation within 30 business days. We have not received a notification, and phone calls to the number available are unanswered and reach a voice mailbox that is full.

Having followed Exceed's cancellation policy, we require confirmation that our membership has been canceled.Desired Settlement: Cancellation of membership

Business

Response:

The Hosler's registration was cancelled per their request.

Review: This company claims we are one of it's "Cooperating Real Estate Brokers" in the 10314 area code when we have not signed up nor committed to anything of the sort. We have only just learned of this company today as a friend has warned us that having our office name on a company that is widely considered a scam would not be beneficial to our business. The company phone number listed on Revdex.com goes to an unanswered line with a default voice mail that reads off the number you just called - a clear red flag that this business is not legitimate.

According to Exceed's company website, "Exceed and each of its Cooperating Real Estate Brokers has entered into a long-term agreement." Unfortunately, this is a blatant lie as we have no knowledge of this "long-term agreement".Desired Settlement: We would like our company name removed from this list of "Cooperating Real Estate Brokers" since it seems that such a list would require consent from both parties. We would also like the company to remove itself from our market because it's companies just like this one that give honest business people in the real estate industry a bad name.

Business

Response:

According to our records, [redacted] Realty entered into a written Cooperating Broker Referral Agreement, which runs through July 2024, with Exceed LLC July 25, 2014, and our contact at their firm is [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It is my understanding that we can terminate our contact with a one year notice. I would like to make that notice today to have our contract terminated on 4/25/2016. Please confirm that this is correct, received and understood. Thank you.Best,[redacted] Marketing Manager [redacted] Realty

Sincerely,

Business

Response:

Please see attachment

Review: I never signed up, to my knowledge, with Exceed...smart homeowners. I rec'd an email from them and did speak with a [redacted] on Sept. 30th at 12pm. [redacted] told me she had my application and my electronic signature but said that I signed up in person. Here's a red flag...if I signed up in person, why is there an electronic signature? She couldn't tell me where I signed up, but she said it's time-stamped. I asked her to totally unsubscribe me from whatever this service is and she said she has to speak to another dept. about this. I no longer want to receive any info from them and I do not want to be a member for something I KNOW I didn't sign up for.Desired Settlement: I want to be emailed by the company that I am no longer a member of this rewards program and then I want no further contact with them.

Business

Response:

Mrs. [redacted] spoke with an independent marketer about our program, for which homeowners pay $0.

Review: In November 2013, I was stopped at a table in The [redacted] shopping mall and told I would receive gift cards if I signed up to use a broker, should I choose to sell my house, that is part of Exceed. I gave my information to a man with a tablet at the table. He never said I was making a contractual agreement. I never signed anything, nor did I receive a copy of any agreement, and I was never told it was an agreement with a cancelation policy. No one even said there was anything to cancel!In December 2014, I received something for which I had to sign at the post office. There was nothing on the envelope to let me know what it was for. When I opened the envelope, a gift card was enclosed with a letter, but no contact info for Exceed LLC was listed other than the website www.[redacted].com. I immediately went to the website to find a contact person so I could return the gift card and cancel whatever program this was. However, there was no number or email listed anywhere on the website. I have been holding on to the letter and gift card in hopes someone would contact me so I could get this resolved. I listed my house for sale with a different broker than one from Exceed LLC, and was recently contacted by an employee of Exceed LLC. In the email, there was a contract which I had never seen or signed or received a copy of. I responded to the woman via phone and email, since there was a number in her email. She initially told me that I should return the gift card to the listed PO box, and if I should change my mind that I should contact her in the future. Then a few minutes later I received an email saying not to return the gift card and she would be in touch with action steps. I immediately called her number again, but she would not pick up or return my calls. I then did an Internet search and finally found another number for Exceed LLC, and left a message on it. I received a call say thing there was no way to cancel the agreement.Desired Settlement: I would like a confirmation of cancelation and to be told how to return the gift card that I have been holding on to and trying to return for almost 8 months!

Consumer

Response:

To whom it may concern: Over the weekend I submitted a complaint against Exceed LLC based in [redacted] I filled in general space, but had to edit somethings to make it fit the allotted size. I was told I should email the rest to you. When I was stopped in the mall, the man had a tablet in which I orally gave him information and he entered it in. When he was done, he showed me the information I had given him to make sure it was correct. I think he asked me to initial that the information was correct, but again, I was never told it was a contract. Also, I was never told about a cancelation policy, nor was I shown any contract to read. I believe the company intentionally has no contact information on the paper that was enclosed with the gift card so they purposely cannot be reached, and likewise on their website. I want to be clear that I'm not trying to replace the card or value, I have the exact one that was mailed to me because until I was contacted via email last Friday, I had no contact person who I could return the gift card to. When I was called on Friday, I was told I had signed a contract. I asked for a copy of the document with my signature, but nothing has been produced. Also, since posting this, my house is no longer being sold. We had a potential buyer, but problems arose and the contract is null and void. But I would like this resolved so that if I choose to sell my house in the future, the problem doesn't happen again. The resolution I would like is an address and contact to which I can return the same original gift card I've been trying to return since December and confirmation that whatever agreement I may have agreed to under false pretenses is completely canceled with no further repercussions and no further contact with Exceed LLC. Thank you. Sincerely, [redacted] Sent from my [redacted]

Business

Response:

According to our Executive Vice-President who spoke with Mrs. [redacted], she acknowledges that she signed up for the program. We have offered her the opportunity to return to us the gift card we sent to her, and upon receipt we will cancel her registration in our program. It is illogical that a homeowner would not want to remain in the program, but we need not spend any more time convincing her of the benefits of getting free gift cards for which she never needs to pay us.

Business

Response:

Ms. [redacted] registration was cancelled, after we received the return of the gift cards we had sent to her. Due to situations like this, we now use third party verification, with recorded phone calls (after the homeowner agrees to the recorded phone call), so that situations like this do not continue to occur. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was solicited by a door to door salesman in June 2014 regarding the Exceed Smart Homeowner"s program. The program promises to send a gift card (in my case $300), if you sign up & agree to sell your home with one of their cooperating brokers.You are under no obligation to sell your home, but it is a lifetime contract. I did sign up on after viewing their on-line information. I received an email from them that they accepted my membership, but no contract specifying the details. I assumed there is some penalty if you sell your home without using one of their brokers. I have no intention of selling my home at this time or even within my lifetime.

As time went on, I did more research from going to other websites. The exceed membership website doesn't give you much. I learned that the gift cards come in increments, supposedly the first on your one year anniversary date. It is now more than 3 months after my one year anniversary date, & I have received nothing. I recently learned that they allow themselves a 4 month grace period. I also learned that there is a 1.2% penalty on the sale price of your home if you don't use one of their brokers. Again, I never received any contract that I could read before I signed up. ,

I have called the realty office I chose when I signed up, [redacted] Advantage, [redacted]. I was told that they had no current contract with this company. They had, in the past, but found it to be of no advantage to them, so are no longer associated with Exceed. Yet, they are still listed as a choice on the Exceed website. I called one of the other realities, [redacted], and was told that one of their brokers had an agreement with Exceed in the past, and found that it was a "huge mistake." They also have no association with Exceed at this time, yet are still listed as a cooperating reality office.

I have not contacted Exceed because I expect I would just get the run around.Desired Settlement: I request that Exceed rescind my membership, based on the fact that they did not provide any detailed or truthful information that I could base my decision on.

I also expect them to start providing potential members with truthful advertising.

Business

Response:

An officer of our company will be calling Mrs [redacted], and will resolve her concerns, or will cancel her membership in the program, for which she pays $0.

Review: On Sat.,7-11-15, I received a letter and a check, in the mail, from Exceed. It said I was a member of their Smart Homeowners Program and this was my first member reward. However, I had never heard of this company or this program, and would never have signed up for anything like this. I found a phone number for Exceed, on-line in Revdex.com file. I called them Mon.,7-13.15, to find out how they got my name and why they enrolled me in their program without my knowledge or consent. I was only able to leave a message on voice mail. As of Thur.,7-16, I had not received a response, so I mailed a certified letter to them, along with their check, which I marked VOID. I explained that I had never heard of them and wanted them to remove me from their data base and send me confirmation in writing that they had done so. The next day, a man named Thomas Brown,called me in response to the voice mail I had left them on 7-13. He did not have any explanation as to why they enrolled me into their program and only tried to talk me into staying in it. I told him I did not want to be in their program and told him that I had mailed a letter to his company the day before. He said he would look into it and call me back. I never heard back. According to the post office, Exceed picked up my letter on 7-21-15. Two and a half weeks later, I had not received a response, so on 8-7-15, I called them again and left voice mail that I would wait one more week for their letter stating they have removed me from their program, or I would file a complaint with the Revdex.com. It's now been another week and a half since then, and I still have not received any response.Desired Settlement: I want a confirmation, in writing, that they have removed me from their program and from their business records entirely.

Business

Response:

Our records indicate she indeed signed up for our program. Nonetheless, we have cancelled her registration. We have deployed third party verification, with notification using recorded phone calls for verification, so that in the future homeowners who enroll in our program will be unable to falsely claim they did not enroll in the program. Thank you.

Consumer

Response:

Review: [redacted]I am rejecting this response because: They are claiming that they have records showing I did sign up and am falsely claiming that I didn't. I assure you, that I have never signed up and had never heard of them. If they have documentation showing I did, then I want a copy of it. That would mean that I am a victim of identity theft and I will need to investigate that and notify the authorities. I am satisfied that they have terminated my registration, but I still want that in writing too.

Sincerely,[redacted]

Business

Response:

According to our data records, the registration was completed at 6:16:08 PM EST on March 4, 2014. The independent contractor code associated with the registration was a door to door marketer, so it would seem the sign up occurred at her door. As already stated, the registration has been cancelled, and we have notified the third party marketing company about her statements regarding their door to door marketer.