Duke Energy

When the customer made the payment of $on November 16, 2015, he was informed that a balance of $remainedHowever, this balance is the Budget Billing account balanceThe Budget Billing installment is currently $118.00, but the actual electric charges from September - October 28th was $The difference between $minus $is $To be clear, the customer does not owe $15.64, the total balance owed has been paid in full and the account is at a $balance at this timeDuke Energy is scheduled to read the meter again on December 1st, which at that time will generate another bill

[A default letter is provided here which indicates your acceptance of the
business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution, though not what was agreed to, is enough to resolve the complaint The contractor for the business specifically agreed to seed, fertilize and cover (with straw) the damaged areas Only seed and fertilizer was applied or documented in the response I will deal with the straw so that this can be complete
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

A meter test has been issued for this address and once complete the results will be shared witht he customerCurrently the account is in final notice status for the amount of $due by April 29, This amount was suppose to be paid via agreement on April 22nd. *** *** may
want to seek assistance with her by contacting *** *** Community Action

Re: Duke Energy account for *** *** I have spoken to Ms*** and explained that the refund check on the account generated due to a payment from an Energy Assistance AgencyThe credit account balance will be refunded back to the agencyMs***’s mother is deceasedA final
bill generated for her Duke Energy account on 3/24/I have attached a copy of the final bill to show the final bill amount due was $13.53. On 8/1/an Energy Assistance Credit in the amount of $was applied to the accountThe amount of the final bill, $13.53, was paid out and the remaining credit of $will be refunded back to the Energy Assistance Agency where the payment originatedI have also attached a Financial History for reviewThis document will clearly show the $EAP credit was applied on 8/1/The final bill in the amount of $was paid outThe remaining credit account balance in the amount of $was generated due to the EAP check amount being more than the $final bill balance that was dueThe credit of $ will be refunded back to the agencyIn Ms***'s Better Bureau Business inquiry she stated she was asked to provide an affidavit by our representativeI plan to forward this account to Duke Energy's Preventability team for reviewProper protocol was not followedThe company is unable to provide a refund check that generated from an agency pledge to a customerTypically had a final bill not generated in March the credit would have been applied to the next bill in an effort to assist our income eligible customerWe apologize for any inconvenience this issue has causedPlease let me know if I can provide any additional information AJ*** Consumer Affairs Specialist Duke Energy ###-###-####

Duke Energy offers no settlement for this outstanding balance that is owed by the customerThe service was used and the final bill is an accurate amount of the usage once the final read was obtainedThe customer may seek assistance by local assistance agencies or churches in her area, but as far as a settlement by Duke Energy, that will not occurThe $1,balance will remain at a collection agency until it is paid in full

Mixed up billings, addresses and dates of birth's with my neighbor across the street
Duke Power somehow crosses my address with my neighbors address along with our dates of birth and our meter readings When I bought the house they had his meter and address being billed to my house Then they fixed it for a short time, then mine was billed to his address We got that fixed Now my new bill is his address on it again and my DOB is incorrect in their system AGAIN Everything I've had to correct it, I've had to take my DL down to them to prove my DOB and my title to my home to prove my address with a picture of the meter outside my house because they will NOT send someone out to the houses to do the leg work themselves My neighbor has cancer and I work in Greenville SC I am home hours a day to sleep In addition to this I have only my water heater, my fridge and my furnace and of the are brand new According to them my usage has gone up from KW of power to over

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company, southern cross, came today to inspect the meter. The man clearly said that door tags are left when no one is home. This never occurred although they said they came to my door. I want them to acknowledge these things never occurred- phone call to my cell phone and not coming to my home. I want them to have a better checks/balances in order to insure positive customer service and know what they are doing. I'm tired of these big companies being bullies and not following through.Just acknowledge their mistake and make changes
Regards,
*** ***

Revdex.com:
HHow is the bill correct? You all added to my bill of an amount that should have went to next month that billIf this is how you all want to play then attorney general is who I'll go to.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Duke Energy has provided more than enough information to this customer on why the remaining portion of the security deposit will not be waivedIf the customer would like any account information, including account notes, then those records must be requested by forwarding a subpoena to Duke Energy's Legal DepartmentPlease send that attention to: Duke Energy, Attn: *** ***, *** *** *** ** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been a customer of Duke Energy since September 26, I have someone trouble maker who lives in Texas or Kentucky who keeps calling and switching my account in their nameI feel I should be offered some sort of security from Duke, a warning, something to protect me as a Duke customer at my present addressI have been aware of this threat and have to call in twice a day to see if I will be left in the cold without any powerPlease protect me as your customer, do not let these out of state con artist hi jack my accountI am so scared you all are going to turn my power off because of Big Ric LLC out of Texas has fraudulantly accessed my name and social security numberI am trying to find a lawyer to help me, I have submitted an IDENTITY THEFT with the IRS but this is a slow process1Contact by the businessselectDesired Outcome:Help me keep my power onI cant believe that criminals who live in Texas can turn my power off by one simple phone call
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Moot issue...new account established and to be connected today 11/14/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't understand how your email back to me resolves the issue. Yes, I did enroll in a program that allows me to pay it off. To restate the issueTheir billing practice failed to have true ups which put me in a major financial situationThe agreement that I reached with a Duke employee was not honored when I called back in again to see why the bill wasn't straightened outThe second employee that I worked with was rude and was all but concerned about the situation Duke has placed me in. No, this is not resolved to my satisfaction. I request that Duke make appropriate accommodations to rectify their mistake by making an adjustment to the $1,owed (bringing it down to $700). I also want to make sure that this billing error is corrected in their system so that other consumers don't have this major event occur during a moveThe first Duke employee did not adequately document the agreement and the second employee I worked with (not having the agreement documented) was not accommodating for DUKE'S OWN ERROR! This is NOT Ok.
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Date Sent: 11/18/3:50:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This information is incorrect and I would like a PDF of my current bill sent to ***. My paperbill indicates a total electric use of under 100.00, not the that this person just lied about.Regards,*** *** Date Sent: 11/18/
None of this makes any sense!!!! Yes, I recieved a bill that matched page of what was sent to me. It had a double charge of 118.00, a current electric billing off 99.21, and a past due of 0.00. All of that is correct, except somehow its not correct, I don't owe twice (even though I made payments of ecaxtly 118.00) If my balance was zero, why is it actuall now showing was past due. They are not lying to all of us.
Regards,*** ***11/24/@ 2:05: Additional information provided by Mr***: I want an investigation into the equipment being used on my account along with a printed result of this testing sent to my house. According to what they sent today, I used percent more electricity (KwH) in week while the apartment SAT EMPTY than the next weeks (KwH) with people living in it. An empty place, running no heating, air, lights, TV's or ANYTHING should not have usuage that is percent higher than an actual resident. Plus, accodring to my calculations on interest, they shorted me on my previous deposit return. I would like to see an itemized breakdown of my interest accrued for the *** *** *** locationI need this information within hours for a potential story that is airing in the *** ** market on *** **

RE: *** ***I have further reviewed the Budget Billing payment plan that Mr***s account was enrolled in at his previous address. My review indicates that the Quarterly plan did not adjust in the 12th and monthThe plan did adjust in the 6th month but the adjustment was to lowA systemic glitch has been identified in the plan and the issue has been resolvedI've spoken with Mr*** and apologizedI have also modified his current payment plan at his new address in order to accommodate his large account balancePlease let me know if you need any additional information

bill not mine
sent bill not mine

The call on February 25, was recorded and the Customer Service representative did not advise that the meters are always estimated and scheduled the special read order to read the meter on February 26, 2016. The special read was completed on February 26th at 1: pm. It is up to the technician whether they contact a customer prior to arrival or on site. The statement from the customer that Duke Energy does not read the meter is unfounded. Again if the meter was not read, the billing statement would indicate the read was estimated. The meter was never been estimated since billing began in June 2015. The online service account would have indicated that $was owed at that time because the account was setup on payment plan that did not being until the next bill printed, which was March 3,

We have reviewed the account and there was a mis-read on the customer’s bill in September and NovemberThe last months bills have been correctWe went out and did a special meter reading on 1/6/and verified that the usage and reading on the December bill were correctThe increase in usage
is likely due to the colder weather we have hadThe average daily temperature in December was only degrees and the average daily temperature for January has only been degrees We apologize for the inconvenience of the mis- reads on the bill in September and NovemberWe did speak to the customer and advised them that they are able to take their own meter reads and submit them to us

The meter has not been estimated as the customer claims. If the meter was estimated, the bill statement would reflect that. The service was disconnected for non-payment effective May 31, 2016, due to no payments being received on the account since February Duke Energy has every right to disconnect service if no payments are being received and the balance is past due. The disconnect notice generated on May 3, advised that a minimum of $was needed to avoid disconnection. The service will remain disconnected and Duke Energy is now requiring full payment to restore serviceThe full payment required is $1,007.75. That includes the full past due balance of $plus a $reconnection fee. No arrangements are available to accept a lesser amount to restore the service