Duke Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

I am being charged a 3rd deposit within less then yearsI have paid deposits over $and they are requiring a 3rd of 78$
When I bought my house almost years ago I paid a deposit of about $As time went on everything had seem fineI was late a very few time at this pointI am a single income family with childrenSo things started to get tight on moneyThis year I was sent a bill with a deposit due notification of another amount of over $I called and asked them what this was aboutThe employee was rude and told me tough its policy due to your bill being lateI explained to him my situationAs for his response, Not my problemI was told from the beginning that after the first year of my account being good and no disconnections I will receive my initial deposit backI have yet to see thatI also asked him about why was my deposit not refunded back to meHe stated well not my faultI asked him why do I have to pay a 2nd depositHis reply was that my

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** And *** ***

Duke Energy would like to apologize for the inconvenienceWe did research the accounts and located the online request to disconnect the gas service on of the customers propertiesWe have corrected the billing and removed all gas charges after 5/30/The customer will receive corrected bills
showing the credit adjustments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that the bill increases over the winter but the Duke Energy website shows that the average increase for my location during this time of the year is $17, not $70, so I want to know why there is such a large difference between how much my bill increased and how much the average bill in my area increased? Also, I calculated how much my next bill is supposed to be based on how much energy I'm supposedly consuming and it will be well over $200, which does not make sense for my living situationI just do not want to continue getting charged for energy I know I am not usingFinally, I would like to know why my meter does not have a lock on it whereas the other meters have a lock?
Regards,
Belkisa Hrustanovic

It is the customer’s responsibility to allow access for Duke Energy to read the metersDuke Energy did contact the landlord in May and left a voicemail for the owner to contact us to provide accessDuke Energy never heard back from the landlordThis situation would be between the customer
and the landlord
On each bill, Duke Energy will print a statement that the meter was estimated and we must have good permanent meter reading instructions to gain accessOnce the service ended on July 27, 2015, a final meter read was obtained
The final bill was generated and the previous estimated reads were cancelled and rebilled based upon the final reading on July 27thThe final bill is accurate and Duke Energy does not make payment arrangements on a final bill
The account has been assigned to a collection agency since August 20, The customer may contact the collection agency* *** *** Collections at ###-###-####The collection agency may be willing to work with the customer and setup payment arrangements on the amount owed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** ***

This property along ** ** ** had been inactive for quite some timeElectricians performed some extensive electrical workThere is a requirement in place that mandates the electrical work be inspected by the *** inspection bureauMy research indicates there was an issue with inspection releases
the company received from the *** inspection bureau that resulted in a delay because we had to return the releases back to the bureau for an update of the correct informationOn 2/29/we received the correct information from the *** InspectionOur technician Jeremy T*** has spoken with Ms*** today and informed her our goal is to have her service energized no later than 3/8/
Please let me know if you need any additional information
AJ***
Duke Energy
Consumer Affairs Specialist
###-###-####

Per Duke Energy records, we mailed out the affidavit on December 12, for you to complete. Once you receive the form, you will want to fill it out and have it sent back to Duke Energy, so we can make sure the refund check gets reissued in your name

Duke Energy would like to apologize for the inconvenienceIt appears that your initial turn on order for the gas was scheduled on 11/from am to noonI do apologize that we were running behind that day and we weren’t able to arrive until around 1:pm, however I do show that we were able to
get your gas service turned onAgain, I apologize that we were running behind

We apologize for the extended outage that was experiencedThis storm left many people without power, many downed power lines, and damaged equipment I show that the customer was without power due to downed power lines and a damaged transformerThe customer’s service was restored on 7/14/
around 12:pm

Duke Energy does not show any online service accounts currently in the customer’s name or email address. The customer may enroll with Duke Energy’s electronic billing program free of charge by visiting www.duke-energy.com and clicking on the Register link option located within the sign in box.Duke Energy’s Web Support Department is available Monday through Friday from am to pm. Duke Energy’s Customer Service Department is available Monday through Friday from am to pm.The $fee assessed for the payment made by phone is established through *** *** *** service and that fee is not collected by Duke Energy, but by *** ***. Duke Energy does not receive any profit from the $fee and that fee will not be waived.In addition, the security deposit of $was billed due to the completion of the soft credit check performed when service was requested. The customer was informed of the security deposit at the time the service order was established. The customer may provide a letter of credit from a previous utility to possibly waive the security deposit. The letter of credit may be faxed to ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Duke stated that it is my responsibility to allow the meter readers in to get a proper readThat was impossible to do because the meter was in the basement and the door had a lock box on itI did not have access to it myself as every time I needed to simply flip a fuse I had to call to have maintenance do it
I understand that I need to work out arrangements with the collection agency but I am unable to do so as I have no funds to make monthly paymentsI don't even have $a month after all of our bills are paidI'm asking for assistance in getting this settled as it wasn't my fault the meters couldn't be readAgain, I had no access to them myselfI wasn't aware the landlord wasn't returning calls and it is the landlord responsibility to provide Duke with a key
Again, I would like to have the option to settle a debt being thrown at meI understand I used the electric but I wasn't aware they weren't being read properly as when I received letters I would call and let them know I didn't have accessPlease help a struggling family; allow me to settle this when tax season comesOtherwise I will never be able to pay and this will eventually drop off and not effect me anymoreI'm trying my best here
Please provide a copy of my email to Duke as well
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Duke Energy spoke to the customer and made her aware in order to restore gas service, $must be paidA payment arrangement was setup for the electric charges of $408.18, split over months at $a month plus current chargesThe customer will pay the first installment of $before
October 13, to keep the payment arrangementA disconnection scheduled for the electric service has been cancelled as a result of the payment arrangement being setup

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Duke Energy is by far the worst service I've ever had to deal with. I received my November bill and it was way higher than it should be. I will admit I had a few old bills that were racked up, but last month I specifically asked to pay off the whole balance. Customer Service said they processed the payment, my service wouldn't get cut off and I have an account balance of 0. To give you a little bit of perspective, I had originally called CS in October and gave them my banking details and they entered it in wrong, so a month later I got a letter back with a return check fee. I called CS and they "apologized" for the inconvenience and I had to pay the amount (again) with the bounce guard fee, and then I'm told I have a 0 balance. This was Nov. 16. So I call CS again, asking why my bill this month is 100 dollars more than it should be, and they said it's from previous bills, late fees, and return check fees. WHY. Apparently, when I asked to pay off my whole account balance, the is only charged my late payments. On top of that, they're claiming I owe what is essentially 2 generated bills from November. None of this makes sense AND these rude ladies I've been speaking to won't let me talk! You guys are truly the worst service and have the worst customer service. Every person I talk too is ignorant. They can't record payments right, they double generate bills, they say they can't do anything for you when, if you have this many people complaining, you should consider giving out a couple of refunds. I can't afford this bt from you guys. I will be cancelling my service. I'd rather go without power then have to pay out the as for you rude, ignorant people.

Duke energy is terribr...Received November's bill...paid in full. I checked my online account and noticed a high amount still due, I called and asked what the amount was for and was told they had applied a security deposit to the account in the middle of the month. After some research I found through their own website the max deposit is $250...they are attempting to charge me twice that with no explanation. Poor poor business practices.

Duke Energy is the WORST company I have ever had to deal with. The bills are over the top and just trying to pay a bill is an exercise in frustration. For the option of automatic payment, you have to use your bank account--never trust them with this. The online payment site is a disaster and does not really work. So every month I have to call them and pay with a credit card. They are the only major company I know of that extracts an extra charge for using a credit card to pay. Avoid them at all costs