Duke Energy

Review: Duke energy stole my private information and set up several accounts without my knowledge and authorization. When the current residents (or tenants) were not paying their bills, they are so desperate that they charge me, the former property owner, who sold the property and moved out of state nearly 8 years ago.Not just that, they never tried to contact me to resolve this issue, instead they submit the charges to a collection agency and severely damaged my credit. Here are the accounts they set up: Account#[redacted] from 3/2007 to 4/2007 amount owe $35.53Account#[redacted] from 11/2008 to 12/2008 amount owe $13.83Account#[redacted] from 9/2007 to 11/2007 amount owe $30.76Account#[redacted] from 12/2012 to 3/2013 amount owe $172.31 (this is the account sent for collection and is causing damages to my credit)All of these accounts were set up after I sold the property on February 12, 2007 without my knowledge and authorization.This company doesn't even bother to check who is the current property owner when these bills were not paid, very irresponsible and unethical company.Desired Settlement: All those accounts need to be closed and removed from my name immediately, and the charges need to be diverted to the current property owners. Remove the records on my credit report within one week since I am in the process of buying a home. If not, lawsuit will follow.

Business

Response:

[redacted] was on a landlord agreement with Duke Energy and the customer did not inform Duke Energy that she had sold the property. The customer has now been taken off of the landlord agreement however she is responsible for the charges.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Our bill for Feb. is over $400. I have been complaining to duke energy since December about the bills being way over the normal usage for us. They have offered several energy saving tips. We have tried them. We have kept the thermostat on 68 or lower during the month of Jan. We have even had the landlord fix the thermostat and water heater. Since December I have noticed that the meter numbers go up very quickly 100 or more daily and our bills are increasing by over 120 dollars every month. I am very concerned that it is a faulty meter because without a doubt we are not using over $300 or $400 dollars worth of monthly energy. Duke energy needs to send a technician out to see if the meter is faulty. I believe it is.Desired Settlement: Repair meter and give a refund based on the true meter reading.

Business

Response:

[redacted] filed this same complaint with the Revdex.com on December 27, 2013 and we responded to that case #[redacted]. This is a rental property and the customer needs to understand the type of heating system that is there. Customer moved in 5/28/13 so does not have a history of winter heating bills at this location. This has been an unseasonably cold winter. The customer also moved here from [redacted], a much milder winter climate. [redacted] has now filed with the North Carolina Utility Commission and a meter test has been ordered and the Public Staff of the Commission will respond to her complaint.

Review: I received my bill from duke power this month for the amount of $415 .59. I called bill but I am still stuck paiding bill. Never had a bill this high.

I received a bill from duke power this month for the amount of $415 .59. I spoke with two representatives for the company and they basically sided with duke power. I have been reading all the complaints that been posted about duke energy and most of the complaints are similar to mines. How can a company just increase your bill like that to the point they are just about doubling your payment. I know this has to be illegal. What can I do to get justice? Or who can I talk to about this because they will not get you any information about who to talk to that's over them.Desired Settlement: Lower this outrageously high bill. This is ludicrous. How does duke power you live paying close to $500.00 each month.

Business

Response:

Duke Energy tested the customer's meter and it tested find. Suggested to customer that she may have a problem with her electric furnace as it seems her bill started to go up with last month's billing as the weather got colder.

Review: I bought a house. The power was put into my name on January 2. I didn't move into the house until January 17. The temperature on the house was set for 66 when I was not there. Followed every suggestion Duke Power offered me to "help keep my bill low." First month's power bill was 436.24. Need I say more?Desired Settlement: When I was getting the Power transferred into my name I was told that the average cost of the house was $150. Without the average I was told that I would be paying around $200 a month. Unfortunately for me I'm paying double because I did not sign up for their "Equal Payment Plan." I would like for them to let future customers know EXACTLY what they are getting into and lay out all of the numbers before they make a decision. The numbers they choose to lay out are consistent with the billing.

Business

Response:

Explained billing to customer and he understands. He is now on the equal payment plan. We will close this complaint, thank you.

Review: I attempted to start utility service to my new business location today. After a 20 min hold time and being transfer 4 times I was finally connected to the correct department to take my service request. After gathering some information I was informed that they would be doing a business credit check to review if I would need to make a deposit to start my service. I was told I was required to make a deposit. This is strange to me being that my business and personal credit are both perfect. I have never been late for one bill and I have both of them checked regularly. I asked the customer service rep to prove that I didn't qualify and I was informed that they only call tell me that I have to pay a deposit. I was transferred to a team lead where she informed me that there are other factors to the requirements of charging a deposit but I would receive interest on my deposit. Is this a loan or a deposit? They informed me that I would receive 8% interest which is better than any bank would offer. If I wanted to invest into Duke Energy I would buy stock. I then was told that the standards and regulations to which I was being graded for the deposit are proprietary and I could not receive the information to why I have failed their deposit check. I was again transferred to the complaint department and informed that their concern was on their share holders and they have to post profits so deposits are required to offset the service losses. Again this is no way to run a business. I still do not have the power turned on into my name. This is one crazy way to operate a business.Desired Settlement: I would like to have my power service started with no deposit required. I have no problem paying my power bill and I have never complained or missed a payment. I would like to be treated like a valued customer that I am.

Business

Response:

Our records indicate that [redacted] has not established credit with Duke Energy Progress. Therefore, a deposit is required on the account. We have several options to address the deposit requirement. The deposit can be satisfied via cash, irrevocable letter of credit or surety bond. The deposit was originally due today. The deposit due date will be moved to February 2 , 2015 to allow the customer time to receive this response and make payment.

Review: The company in question (Duke Energy) is the only power service provider in my area which makes them a monopoly (which is illegal) they have refused to give me power service because of a previous tenant in the home that I just moved into owing them money amounting to nearly $1,100 I cannot pay this nor should I have too.Desired Settlement: I would like to have power in my home I have food thats going bad as I type this message to you and there is nothing I can do about it and I really hope that you will.

Business

Response:

Called customer several times with phone # provided. Mail box full. Unable to leave message. Closing complaint due to no response,

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Business

Response:

Good afternoon,

Review: Lost power for 8 hours without any notice and lost hundreds of dollars worth of food in refrigerators. This was not weather issue and I filed a complaint with Duke energy and just received a letter stating that we never lost power. THIS IS COMPLETELY FALSE !!!!!!Desired Settlement: Asked for $250 to replace lost perishable food, very reasonable as we lost much more that that.

Business

Response:

The cus[redacted]er's complaint was reviewed. Three outages were reported concerning this cus[redacted]er's address this year. On 2/11/15, an outage was reported at 11:36 pm and was restored at 1:00 am on 2/12/15. The voltage was checked and everything tested good on DEP's side of the service at that time. The cause of the outage was coded cus[redacted]er breaker/equipment failure. On 2/26/15, an outage was reported at 9:53 am and it affected 264 cus[redacted]ers in this area. The duration was 460 minutes and it's noted that due to Snow/Ice a tree fell from outside of the right of way. On 3/23/15, an outage was reported at 4:17 pm, but it was a planned outage to change a transformer. This outage was for a duration of 88 minutes.

If our cus[redacted]ers experience an outage that is not weather related and it results in a loss such as food spoilage, they can file a claim through [redacted] at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

We were never notified in advance of scheduled outage and the outage was not 88 minutes, it was 7+ hours continuous, and hence the spoiled food. Same time frame for my next door neighbor as well.It was reported at 4:17pm because we were told earlier in the day that it would be resolved "within the hour" rather it took 7+ hours to be fixed.

Review: About 2 years ago I decided to use the service the company offers to budget my electric Bill, It has turned into a total nightmare. When the billing first started I was being billed what seemed to be an appropriate amount compared to what I have been using on a monthly basis. After the first year of paying what seemed to be a fair and equitable amount for my bill I had a rude awakening about the December Time Frame, I was billed over a thousand dollars for what was supposed to be an overage to the monthly bills. I promptly stopped the budget billing, paid what I could and worked out an agreement with the company to pay the rest of the bill. My bills have been getting Higher and higher as time went on and nothing was being done any different than the past. I have been paying the monthly bill and almost 200.00 more for the overage on the bills. This month I recieved a bill for 158.00 for the agreement on the back bills and paid that promptly, then on the 20th of this month I received another notice that if I didn't pay 506.00 dollars on the 21st of the month my power would be shut off. I got on line and the site said if I didn't pay 346.00 my power would be shut off so I promptly paid the amount and didn't think anything about it until the 21st when I arrived at my residence and had NO power. I called them and they told me if I didn't pay another 26 dollars my power would not be turned back on.Desired Settlement: I talked to a supervisor but to no avail, She told me I would be billed the other 26 dollars on the next bill that has already been stated to be 698.00 I think I am being unfairly GOUGED based solely that Duke Energy is making their customers pay for the Coal Ash dumping problem that the company has found that they have to clean up.

Business

Response:

We refunded the reconnection fee due to the miscommunication of what needed to be paid to avoid disconnection. Customer is satisfied.

I have had Duke Power for close to 10 years and find their service overpriced and their billing practices near illegal. Recently, I had service for an empty 4-bedroom rental property run $362.69 for 1 month. When I asked Duke to look into it they sent my bill to a collections agency. Then they turned around and started billing me again for the bill w/o resolving the problem and continued to have the collections agency bill me, too.

They have very little interest in the customer's needs or wants. And let's not talk about renewable energy.