Duke Energy

Duke Energy records show that this customer has an outstanding balance of $907.12 from a previous account in his name from 2014.  Duke Energy would require this balance be paid in full if the customer is requesting to begin service at another address.  The balance has been assigned to a...

collection agency since 2014.   There are no arrangements or payment plans available to split up that balance in order for the customer to begin new service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They never gave exact details despite my...

numerous requests on the deposit matter and refused to define the statement of credit.  Furthermore, my attempts to pay with their online service showed it as not working.  As such, this is unacceptable in every sense of the word.  Unless they are willing to elaborate on what prompted the credit, I will consider it request that has been made without legitimacy.
Regards,
[redacted]

RE: Duke Energy account for [redacted].
Our records show Mr. [redacted]'s neighbor did call for service and was originally placed at the correct address but the wrong apartment. To resolve the error the neighbor was placed on the correct apartment. The correction should have generated a final bill...

for Mr. [redacted] reflecting the off date of 6/30/15 as well as the meter reading associated with that date. I have reviewed the account and am in the process of correcting the billing. I've also contacted Mr.[redacted] to apologize and make him aware that he will receive a corrected Final bill for his records.
Please let me know if you need any additional information. My contact information is listed below.
A. [redacted]
Duke Energy
Consumer Affairs
513.[redacted]

RE: [redacted] In addition to the Better Business Complaint Ms. [redacted] filed our representative also filed a gas crew complaint on behalf of our customer. In addition I notified Duke Energy’s Manager of Contractor Resources of what Ms. [redacted] had experienced as a result of interacting...

with our gas contractor. Management has informed me that they spoke with Ms. [redacted] on 10/28/16 and addressed her concerns. They have also reiterated to our contractor to instruct their crews to work with the customer’s schedule. We never want to encourage a customer to take off work in order for the contractor to perform  work.  I have been informed that the work was completed this past Saturday on 10/29/16. I have left a message for Ms. [redacted] to contact me to address any additional questions or concerns she may have.  Please let me know if I can provide any additional information. My contact information is listed below. [redacted]Consumer Affairs SpecialistDuke Energy[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Duke has reimbursed me on both accounts and their customer service was friendly and easy to work with.  Thank you for your help, I think working with the Revdex.com on this issue will help prevent it from reoccurring in the future.
Regards,
[redacted]

Better Business BureThe bussiness has not made any attempt to resolve this matter. They claim the meter is read but I was told it has been estimated. If calls are recorded then the recordings need to be listened to. I've never saw anyone read my meter even when I requested it and sat outside all day. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  F 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted]
I am rejecting because they have not called me I did get help from pee dee community of this matter and suppose to get lights on today. Also I am still waiting for them to be turned on and I did paid 99.30 and had to pay 642 deposit still not on
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I am paid in full. I would like a full accounting of all bills since March, 2016 a s first step as reimbursement of overpayment and then a retroactive budget renewal as they ignored my comments and explanation.

We have contacted the customer and addressed her concerns and the customer is now satisfied. Please let me know if you have additional questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We contacted the customer and addressed his concerns and the customer is now satisfied. Please let me know if you have additional questions. Thank you.

Apologized to customer for misinformation regarding his payment and for receiving collection letter. We appreciate [redacted] comments and feedback from his experience. Thank you.

We have contacted the customer and addressed his concerns. We appreciate the feedback that he had concerning our EPP program.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

My husband spoke with Duke Energy on two occasions....

Thanks to the report to Revdex.com the issue was taken care of about a week after report. Thanks so much Revdex.com for helping.  Susan S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint. 
Regards,
[redacted] It is such an inconvenience to me to be stuck with a bill that I've already paid! I shouldn't be held accountable for the actions of an untrained representative that made an error with my money.  It's like I didn't have an option to stop my money from being wrongfully applied to my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
And I also spoke with duke they asked me to pay $411 in order to go on an installment plan.
Regards,
[redacted]

Hi [redacted]I received an email back on 8/10 with your contact info at the bottom. When I checked the status of the complaint it said I could send additional information. I received a call from a rep [redacted] at the Duke on 8/12. I called back and left her a message requesting a call back to which I...

never received one. I came home on 8/13 to no power. I called and was transferred to their HQ department and spoke with [redacted]. She stated [redacted] never made any note on the account and if I wanted power back I was forced to pay the very amount I was disputing, 214, now including a $15 reconnect fee. I paid this to have power restored and have requested a call back from [redacted]'s supervisor [redacted]. I am not sure how to proceed as no one with authority who handles these issues is returning my call.Thank You,[redacted]

Duke Energy reviewed the calls received from the customer on 12/21/16; 12/29/16 and 1/16/17. We contacted the customer and apologized for the customer service experience  and informed feedback will be shared with supervisor of specialist for training and improvement. ...

The account status and bill information was confirmed with the customer and all inquiries regarding the account was addressed. Revdex.com closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  Regards,
[redacted]