Duke Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I need my bills sent to me every month and I need receipt from meter reader every time my meter is read and will try and make sure I'm home each time cause evidently their hiring rinky Dink's that's messing peoples bills up and causing people heartache I paid the balance of my bill that was due by June 15th and it states a zero balance so what's next up their sleeve I refused to be put in that position to be ripped off never again I need face to face contact
Regards,
*** ***

Duke Energy has reviewed the customer’s accountThey have been enrolled in the Budget Billing program since they started service at this address in June They enrolled in the quarterly plan which does a quarterly review of the account to determine if the Budget Billing installments need to
adjustEvery month on the billing statement there is a box on page of the bill that shows the Budget Billing balanceThe customer was removed from the Budget Billing plan in January, because they missed Budget Billing paymentsWe had not received a payment since October There was a statement printed on the bill in November and December that stated that if there were two missed Budget Billing payments, the plan would cancel There wasn’t an over payment on budget billing, in fact there was a settle up amount of $because we had not received any payment since OctoberThere is no record of the customer signing up for auto pay through Duke EnergyThe customer is not currently enrolled in Budget Billing or auto pay through Duke EnergyThe customer has a current balance due of $due 2/17/If the customer wishes to enroll in auto pay, they can do that by logging into their Duke Energy account online and selecting the auto pay option

Duke is leaving me without power for days when the tempature will be below freezing after my account was paid in full
I came home to a note on my door that my power was disconnectedI called twice and spoke to two different people who told me to pay $& then my power will be restoredI paid and then called back to confirm that they would be out tonightThey accused me of illegally stealing my powerThey spoke to my landlord after trying to have me admit to stealing it and telling me I would not get power back on until they had somebody to charge with the crimeMy landlord stated they said all was good I just needed to call and confirm what he said and our power would be back onI immediately called them backThey stated the department was closed and not one single person was able to access my accountThe woman I spoke to said she was not the CEO of Duke but she also did not have a supervisorWhen I told her I knew this was false, she said, "Well, I do have a supervis

Duke Energy would like to apologize for the customer’s inconvenienceThe customer’s furnaces may have been in proper working condition however the lines supplying them were not approved to be used in the manner that they were according to the manufacturer. It was a safety reason why the tech
turned off both appliances. CSST cannot be used to tie in a permanent gas appliance and this is the condition our employee found. Our employee was called out to investigate a gas leak which he found and in the process found a dangerous situation. Had we left this situation, something dangerous would have happened down the roadSafety is our #priorityAny time we come across these types of situations, we do the same process for all customers

duke is defrauding the DSS by claiming LIEAP checks that are not being applied to customer's accountsThey also artifactly inflate rates in winter
duke was sent a check for $from the Department of social Serviceas to apply towards my account via the Low Income Energy Assistance Program of North CarolinaThey cashed the check but have no accredited the balanceThey are claiming a balance of almost $400, and there is no possible wayI am also disabled, and living on a fixed incomeDue to this gross error, I am now homeless because I cannot afford to pay Duke s outrageous billAt the same time, Duke has every year for the last years inflated their rate during winter months to price gague customers during tough timesDukes has also raised it's rates monthly for the past years to "cover clecosts of the Dan River coal ash spill." This company is the only provider where I live, and have enough polications in their pockets that they feel they can do whatever they want

Date Sent: 9/11/8:32:AMDuke Energy would like to apologize for the inconvenienceWhen the new tenant at this location turned on the gas and electric, it triggered the cancelled gas charges to be rebilledThis was an errorOur billing department has gone back and removed the gas charges again from the accountThe new final balance on the account is $I have attached a copy of the corrected final bill

I have contacted Progress Energy three times about my bill They refuse to adjust bill for storm
I called Progress three times about my billEach time they said they would go out and adjust the bill once they read the meter- Well the bill went up! I asked them why they said it was because the bill was estimated because they cvouldnt get to it because of the storm and refuse to adjust the accountThey are robbing us during a very difficult time

Cannot get a call back or speak with supervisor to arrange a payment plan
My power will be cut off if I do not pay today I have a portion of the payment (2/of it) and I have been trying to contact someone to arrange a renegotiation of my payment I have called multiple times and no supervisor has returned my call
I am a former Marine with disabilities, I have attempted to obtain assistance but all programs are out of funds until the 1st
Please help me get in touch with someone that can help

When the reading was received from the customer on February 3, 2017, that reading was used to bill the customer. Reads are scheduled to be obtained on February 23, 2017 from both meters. The bill that was generated on February 3, was for only days of usage. Once the next bill generates this week, the new bill would reflect the prior usage and current usage owed

I feel I am being overcharged for powerTo have a meter read again costs $if I am wrongHow could one verify if they are ripped off?
My avg daily kwh in June=12, July=15, August=14, September=11, October=8, November=6, December=16, and January jumps to with a rate increase of $per daily kwhMy routine had not changed, and I am often away from my home I had no Christmas lightsI have no light in my bedroomI don't have a tvI mostly just sleep at homeI do not believe that my usage increased by so muchTo have my meter checked again will cost me if I am proved wrongWhat if they are proved wrong? How can a customer be sure that they are not being ripped off twice of they have no prior knowledge of meter reading even if they do pay the $fee?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I talked to a representative and was told they where going to look over the calls, since all are recorded to prove I was told my bill was paid and account closedI have never received a bill and its been well over a yrI have paid several deposits to the tune of $to get my electric turned on while I was recovering from a serious surgeryThey refuse to send a bill, deny any deposits, and sent it to collections after telling me my account was paid and service was cancelled.
Regards,
* ***

[A default letter is provided here which indicates your
acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, assuming it is carried through to completion, is satisfactory to me.
Regards,
*** ***

Duke Energy receives records from the United States Postal Service frequently with updated Postal address informationWe are mandated from the United States Postal Service to adhere to the Federal requirement to update the mailing addressWhen an individual updates a mailing address at the post
office they can update as a family or as an individualDuke Energy was notified the address change was for the family.Duke Energy is not required to identify who requested the change of addressDuke Energy is required to adhere to the Federal notificationMr*** has the option of contacting the Post Office to request this information as this may be affecting other items that he receives via the mail service
We have corrected his mailing address on his Duke Energy account and cancelled all late chargesI have also apologized to Mr*** for any confusion he has experiencedMr*** seems satisfied with this resolution please let me know if you need any additional information

Duke Energy would like to apologize for the inconvenience
We did verify that the balance of $should not have been billed to the
customerThe customer does have automatic landlord agreements on other
properties, and this account was added by mistakeWe have removed him from the
automatic
landlord agreement on this account and removed his credit information
form the accountWe have reversed the charge of $off his active account
I have attached a copy of his current financial
history for his active account showing where the balance was transferred and
then removed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree that any of my concerns were addressed on the racial profiling my family has recieved. I won't be writing to any legal team of yours. I will open a new Revdex.com complaint on each of my monthly billings until the money that was stolen from my family is returned to me fully. Guess that will be another months.When you think about it, DUKE Energy has already spent time, research, and employee attention to my deposit. I wonder if anybody has thought to think of the current resources that are being wasted to fight that you are just going to be retunring to me? Come to think of it, perhaps I will send some infomation to the legal department. Research coming from that department will certainly cost more, adding more resources and money spent into protecting for the next months. Thanks for the insight on how I can waste even MORE of Duke's time and money. I will be sure to complain to the Revdex.com on my billings for the month of December. While we are at it, I also randomly need my bill from July 2013, both emailed and mailed to me. This request is very important to me and I'm thinking ther e is a 50/chance anyone at Duke Energy is actually reading my complaints. Thanks!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Duke Energy does not contact customers by telephone, text or email if the account is scheduled for disconnection. The billing statement serves as the notice of disconnection and advises the amount needed to pay to avoid disconnection by the required due date
In this case, a billing
statement generated on March 11, and was both generated by email and by postal mail to the service address. That bill indicated that a total balance of $was due in full on April 2, and a minimum of $was required to avoid disconnection by April 2, 2015. The service was disconnected April 6, when Duke Energy failed to receive a payment
The security deposit of $was charged due to the service being disconnected. If a customer becomes disconnected for non-payment and a security deposit is not on file on the account, then it is charged to the account
The security deposit will be returned to the customer after satisfactory payments made on time for at least consecutive months or no more than two consecutive late payments in a month consecutive time period. A copy of the March 11, is attached. At this time, Duke Energy would not be refunding the security deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Date Sent: 9/14/10:32:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Duke Energy is still charging me for gas charges which were previously reimbursed earlier in the year. The new bill should have no gas charges on it as the gas service has been turned off since early May. The bill should be for $which is for the last month of electric service. In addition to the incorrectly adjusted bill, Duke has repeatedly taken a significant portion of my time. Each time I call them, the person I talk to has no history of past communications. It is clearly evident that Duke has significant problem with their internal communication chain.Regards,*** ***
Regards,
*** ***

On 8/22/Ms*** notified the company that her mother was deceased and that a Duke Energy refund check had come in the mail in her mother’s nameOur records indicate that Ms*** was mistakenly advised to complete an affidavit in order to have the check reissued in her nameTypically when a refund check is generated in a deceased person’s name we are able to reissue the refund check to a different party after we received a completed affidavitThe exception to this process is if the payments that contributed to the credit balance on an account were due to Energy Assistance Program paymentsA review of the payment history on the account indicates the last payment submitted by a source other than an agency was made on 12/16/16. The payment of $paid the bill due 1/5/in fullThe next payment that posted on the account was in the amount of $on 1/16/This payment was from an Energy Assistance ProgramThe payment was enough to pay the subsequent bills in full due to the monthly charges being very minimalA final bill in the amount of $generated in March The final bill was due on 4/17/A late charge of .41cents was added increasing the account balance to $On 8/1/an Energy Assistance Program payment in the amount of $posted to the account creating credit account balance in the amount of $I certainly understand Ms*** position especially due to the fact that she was told that she would get the refund checkI have apologized to Ms*** for the inaccurate information and the representatives who provided the inaccurate information have been reportedThese monies have been refunded back to the Energy Assistance Program to help other income eligible families in our communitiesPlease let me know if you need any additional information. AJ***Consumer Affairs Specialist- Duke Energy, Duke Energy, ###-###-####