Duke Energy

Deposit was charged due to unsatisfactory payment history. Agreed to put balance in equal payment plan balance and increase her monthly payments to give time to pay off

Duke Energy is not able to accommodate the customer’s requestWe
cannot place a shade on the light the customer is
requesting because it would cause a void in lighting the attended areaThis
light is houses down from the customer’s addressDuke Energy would
like to apologize again

A copy of the detailed bill is attachedOn page of the bill, it states that the service began effective September 23, From September 23rd through September 30th, for days of usage, the amount was $On the first page of the bill, the reading from September 30th through October 28th was days of service for a total of $We added $+ $+ $in taxes for a grand total of $We have also highlighted the dates and amounts on the bill for convenienceA copy of this bill has also been emailed to the customer

Revdex.com: Duke energy's response to my complaint is invalidI've requested special meter reads to be done while I'm at home and they either refuse to do this or they lie and say they will send someone out and they never doI have waited for an employee on several different occasions and they never show upOn 02/25/I spoke to Lisa #*** and was told that meters are always estimated and not actually read physicallyOn the same day my online statement said I only owed $Nothing is ever consistent or accurate
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Duke Energy would like to apologize for the inconvenienceThe customer’s gas usage did increase but that is likely due to the colder temperatures we have had this yearThe average daily temperature for the last billing cycle was only degrees compared to degrees the month priorThe customer
has a smart meter, and if she enrolls her account online through our Duke Energy website she can see her daily usage to determine when the gas is being usedI apologize that no one came out to test the meter on 1/I have sent feedback to the supervisors for reviewThe order was placed and we were running behind scheduleUnfortunately we do not provide compensation for time away from workThere aren’t any adjustments to be made as the usage is validI have asked that the customer be removed from the list of customer’s that receive the monthly reports

Per phone call from the customer:Duke has resolved my complaint.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We were able to make arrangements with the Apartment Manager to get access to the metersOn 2/we went out and obtained a meter readingBased on the meter reading, we corrected the estimated billsWe should have access to the meters now, until we are able to recertify the meters once the road constructions is completedThe customer is also able to read the meter and call in the meter reading to Customer Service

Duke Energy apologizes for the delay in the customer receiving the refund checkUpon review and investigation by Duke Energy, it was found that an error occurred in December when the customer requested service to be turned off and an incorrect mailing address was added to the account, which
delayed the process of the customer receiving the refund checkThe customer called back many more times to Duke Energy to have this resolved and it appears that the check that was sent out again in February did not mail to the correct addressDuke Energy has taken steps to mitigate this process for future situations and has coached the agents involved accordinglyThe refund check of $has now mailed from Duke Energy offices effective the week of April 18th and the Post Office will deliver that check to the customer's mailing address within the next 5-daysDuke Energy sincerely apologizes for the inconvenience this has causedAttempts to reach the customer by telephone have gone unanswered, as Duke Energy received a message that there is no voicemail setup for the customer

We apologize for the inconvenience, but we have re-mailed
*** a letter of credit for the customerThe address it was sent to was ** *** *** *** ** *** I have also
attached a copy for the customer’s records

RE: *** ***On 4/15/I provided a detail account of why Ms*** received a high bill after the meter was read on 1/26/The meter was read incorrectly at the 11/21/and 12/meter readingsThe months total was $During the same time frame the previous year the meter was read correctly at the 11/19/and 12/20/meter readings resulting in a month combined balance of $294.33. The month balance represents what she typically uses and is substantially higher than the bills she received as a result of the inaccurate meter readings ($115.85)We understand the inconvenience this discrepancy has causedThe meter reading contractor is no longer associated with Duke EnergyOn 4/11/I spoke to Ms*** regarding the hardship the additional charges have caused herI enrolled her account balance into an extended payment pan and referred her to the local Energy Assistance sponsors in her areaAs a result she received pledges totaling $All but $of the pledges have posted to her accountI also spoke to Ms*** on 4/26/and informed her the payment plan amount due on 5/17/is $She stated she would contact her local Energy Assistance sponsor to confirm when the $pledged payment would be sent.Please let me know if you need any additional information** ***, Duke Energy, Consumer Affairs 513-***

I received my electric bill today, it was $My family and I moved to our new home in Wilmington NC in MayOur average electric bill was $There was a man about a month and a half ago here from Duke Energy and he said he was changing out the meterHe said they were updating the metersI called Duke today and spoke with a woman and first she told me the meter was from the previous owners and never changed out and then she told me my meter was not working correctlyI was on hold for an hour and then she told me a supervisor was going to call back*** called back and told me the meter was broken and because it was broken they estimated on how much electric I was using since June and this is why my bill is at $He continued to say it was there fault, but now I have this huge billHe also told me there is a different meter you can have, that will lower the electricSo then I asked, why did not you install that one? Why wasn't I aware of this plan, when I calle

Duke Energy has changed my meter without my permission and my bill has jumped!
Some time ago we started to receive letters from Duke Energy saying they were changing our meters out to "smart Meters" There was a promise that these new meters would not effect our power bills Of course that was not true!
I called Duke today about the increase in my bill as soon as they changed my old meter from meter #*** to their "smart meter" of *** They gave me some sort of run around about I could "opt out" of the smart meter program but I would have to pay $plus and then pay an extra charge per month for someone to read the meter but I couldn't have the old meter back or some kind of nonsense like that
I don't know what they have done but I want my equipment and my billing restored to it's previous state
I am not the only one this has affected From reading posts of friends and family on facebookthis is a common problem with Duke and their "smart meters"!!!!

The worse service EVER! Everytime the wind blows MY grid goes down. (and the 300 other people IN it!) More times than I can count we lose power. But we are THE ONLY GRID that goes down! Have asked them to investigate and repair whatever is causing this...but they don't pay any attention. If I had a choice I'd go elsewhere for my energy needs!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Duke Energy understands the events that have occurred hereHowever, both meters have been read accurately and the bill charges are correct. If a billing error had occurred, Duke Energy would acknowledge and correct the charges. In this instance, no error occurred, which is why no adjustment or credit is due this customer

Duke energy wanted over dollars for a deposit to start new electric services on April
They realize they are the only option for electric
I had no choice but to agree to almost hundred dollar deposit and was relieved to hear that at least this would be broken up in payments and I made the first payment that day which was about
I moved into the location on April and planned to make complete payment of the deposit on Friday maywhen I paid my 1st bill
However, I must have misunderstood something because at 1pm on 10may power was disconnected prior to even my 1st bill being due
I called immediately and explained to people, manager after manager of my situation and what I thought was agreed to and my dilemma as I had no money until Friday when I got paid
After the move I had no money until payday and that I was a single mother with no ability to feed my minor children without power
I was told at 1st that I had to pay over in the 10th, than that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me They have restored my electric and are willing to work a repayment plan with meI hope his repayment plan will be affordable However, I don't like that Medical issues/ letter are not given more weight to avoid disconnection.
Regards,
*** ***

This was never something that was told to me and I would like for them to point out where in the auto pay terms and conditions it states this to be a procedureThe due date is the due date for a purposeEvery other company will still attempt to authorization on the due date so they will have to prove where this would have been told to me before they illegally took it out of my account prior to the payment being dueI have hired an attorney and she has scoured the entire website and cannot find where this is mentioned

Date Sent: 12/30/4:52:PMDuke Energy would like to apologize for the inconvenienceAt this time we have again removed the charges from the account and we have also wrote off the charges from the original accountThis balance will not transfer again in the future as it has been completely removed from the original Duke Energy account

RE: *** *** ***.On 4/25/the Past due final bill balance of $from *** *** ***was assigned to an agency for collectionsI have attached a copy of the financial history for *** *** ***to show the outstanding final bill amount of $was accurateThe attached spread sheet will show:3/28/16- a final bill balance due in the amount of $480.684/15/16- a payment in the amount of $75.684/19/16- a late payment charge of $6.084/25/16- transferred electric charges totaling $to current account. The remaining balance was $On 4/25/this amount was turned over to a collection agencyThe second spread sheet I have included with this response will show the amount shown on the bill Mr*** provided of $includes a disconnection notice in the amount of $This past due amount is applicable to the current account on Kodiak Dronly. The spread sheet will show:3/14/16- A Security deposit in the amount of $is generated4/22/a payment of $post to the accountOut of the payment of $75.57, $is applied towards the deposit leaving a remaining deposit amount due of $(- $= $83.00)On 4/25/$in electric charges is transferred from the previous account at *** *** *** to the current account on KodiakOn 4/25/a late charge totaling $is cancelledThe past due balance is $($+ $- $= $)Please let me know if you need any additional informationAJ*** Duke EnergyConsumer Affairs Specialist ###-###-####