Duke Energy

RE: [redacted] In addition to the Better Business Complaint Ms [redacted] filed our representative also filed a gas crew complaint on behalf of our customerIn addition I notified Duke Energy’s Manager of Contractor Resources of what Ms [redacted] had experienced as a result of interacting with our gas contractorManagement has informed me that they spoke with Ms [redacted] on 10/28/and addressed her concernsThey have also reiterated to our contractor to instruct their crews to work with the customer’s scheduleWe never want to encourage a customer to take off work in order for the contractor to perform work I have been informed that the work was completed this past Saturday on 10/29/I have left a message for Ms [redacted] to contact me to address any additional questions or concerns she may have Please let me know if I can provide any additional informationMy contact information is listed below [redacted] ***Consumer Affairs SpecialistDuke Energy [redacted]

Well, here we are again, only 19 days since the last power outage from duke energy. It is 6:02 AM on December 28, 2019. Duke Energy has somehow learned to tell the future! I know this because our power went out at exactly 5:00 AM; but I received a text that our power was out at 4:59 AM; and Duke Energy's report line recording said it had been out since 4:43 AM! When I was able to get a (sort of) human on the line she said that crews had been dispatched and were on the way. Yet, even though they hadn't got here yet it was already known that it was a blown fuse. And, inspite of the crews prescient knowledge that it was only a blown fuse it was expected for the power to be out for exactly 3 hours. I never knew that Duke Energy, the company that's incapable of providing dependable power to its over-charged customers was so advanced in the psychic sciences.
  Seriously, they don't even bother to lie convincingly. And it's become absolutely ludicrous that they can't keep the power going for even a month without interruption. Why our government doesn't do something to make this utility company, that is essentially a monopoly in this area, provide a more reliable service at a more reasonable price is beyond me. I guess duke energy has (apparently) covered their corporate butt on that front; which means we can forget about ever getting any help from that direction. I have to wonder how many duke fat cat corporate bigwigs, or their political buddies, have to go without power on such a regular basis? I'm guessing not many, if any, of either.
  The bottom line is that Duke Energy knows they have us by the short hairs, that they know they either have the necessary politicians in their corporate pockets or, that the politicians simply don't care (flip a coin) and that we can't do anything because we don't have a choice of who we get power from. The fact that they're incapable of providing reliable power, at least over the holidays, is just icing on the crap cake they keep shoving down our throats.

***UPDATE***
8:30 AM - After saying it was a blown fuse and that it was going to take up to 3 hours to replace it, it is now 8:30 AM and we are still without power. When I called to inquire why our power still hasn't been restored I was told it was equipment damage and there was no estimate of the repair time. When I asked why I was previously told it was a blown fuse and that it would be repaired by 8:00 AM, I was informed by the new paid prevaricator that she did not have that information. Obviously, someone was not telling the truth.
As I started writing this update a new text came in with another new tale regarding Duke's latest exploit in customer dis-satisfaction and general deception. Now, somehow, the problem was something in contact with the line and now the newest estimated repair time is 10:45 AM. 
It's now quite clear that Duke Energy can't even keep their deceptions in order, nor, do they care. As I've said before, they are the worst power company in existence and have nothing but utter contempt for their customers, as is evidenced by their inability to provide a reliable service and their continuous conflicted story telling.

***UPDATE***
It's now 10:00 AM December 28, 2019. I just received another text update that the estimated repair time is now moved to 1:00 PM. If they remain true to form it will be extended out at least one more time. I'm truly starting to believe that in their warped corporate mind they enjoy playing their power games, actually get a kick out of showing that they're in charge and that there's nothing we can do about it.

Apologized to customer for misinformation regarding his payment and for receiving collection letterWe appreciate [redacted] comments and feedback from his experienceThank you

RE: [redacted] I have contacted the Regional Manager for Southern Cross to address Ms [redacted] 's concerns that she did not receive all the correspondence that was sent to her homeI've also made him aware that she also stated she did not receive any phone calls to make her aware we were trying to contact her to schedule an appointment for the inside gas piping inspectionThe Manager has stated that these letters and phone calls were system generated and is confident that the information was sentI have left a message for Ms [redacted] to contact me for this update.Please let me know if you need any additional information.AJ***Duke Energy, Consumer Affairs, [redacted]

We contacted the customer and addressed his concerns and the customer is now satisfiedPlease let me know if you have additional questionsThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Duke Energy overcharged me and sent a check in my Mother's name [redacted] to my addressThe amount was for $I contacted to tell them my Mother is deceased and it's my account now and to reissue a check in my nameThis happened in September and I had to call and call for months for them to mail me an affidavit that I had to get notarized and send back to them with the original check in order for them to issue me a new check in my nameThey finally sent me my affidavit after having to makes phone calls for months and I received it on 12/10/I had the affidavit notarized and sent it back to Duke by registered return receipt mailI received my confirmation of receipt by Duke on 12/27/My problem is that they still will not mail me my checkWhat will it take?TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I want Duke Energy to simply drop the check that is due me in the mailShould I have to jump through all of these hoops and make all of these phone calls to make this happen? I don't think so Regards, [redacted] ***

Date Sent: 10/30/9:55:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although it took numerous phone calls and emails with Duke representatives, the issue was finally resolved Hopefully this experience will not be repeated in the spring when I turn my gas service off for the season Duke's aggressive billing practices for billing customers for natural gas that they never used should be monitored closely Duke has a history of unethical billing practices so it was not surprising that I experienced these problems personally Regards, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Duke Energy has reviewed the usage for the customer's account Both meters have been read each month and the last reading on February 14, showed usage of 1,kilowatt hours for days of service, along with cubic feet of gas usage for the same days The electric usage is higher than the previous year, but the gas usage is consistent with the previous year Voicemails were left for the customer to contact Duke Energy, however we were unable to speak with this customerThe next scheduled meter read date is March 15, The customer is welcome to call Duke Energy directly by dialing ###-###-#### to speak with a representative who can review and discuss the account with the customer

Revdex.com: TTry againYou all are rip offsWhen I talked to the lady on phone she said u wouldn't use the number I called in on on Feb You all used that that number and charged me extra and some change on my billPlus she said you all would be able to pin point the exact reading from the number I gave off the meterPlus still there is an increase on gas charges that your employee said that the rates are still the same and that was lieWe're getting nowhere here because you all are rip off to customer can't own up to your all problems or being wrongThink I'll just get ahold of the attorney general I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

duke is defrauding the DSS by claiming LIEAP checks that are not being applied to customer's accountsThey also artifactly inflate rates in winter duke was sent a check for $from the Department of social Serviceas to apply towards my account via the Low Income Energy Assistance Program of North CarolinaThey cashed the check but have no accredited the balanceThey are claiming a balance of almost $400, and there is no possible wayI am also disabled, and living on a fixed incomeDue to this gross error, I am now homeless because I cannot afford to pay Duke s outrageous billAt the same time, Duke has every year for the last years inflated their rate during winter months to price gague customers during tough timesDukes has also raised it's rates monthly for the past years to "cover clecosts of the Dan River coal ash spill." This company is the only provider where I live, and have enough polications in their pockets that they feel they can do whatever they want

RE: [redacted] IIA meter test was performed on the electric meter on 3/6/The meter was found to be defective and the meter was changedIt appears the meter started to go bad at the 12/21/meter reading The account has been rebilled; however I would like the opportunity to discuss the account further with our customerI have placed a suspend on the account and left a message for the customer to contact me to discuss the account further.A***, Consumer Affiars Specialis ###-###-####

RE: Mr& Mrs [redacted] Duke Energy Rebate I contacted Duke Energy’s SrProducts and Services Manager regarding Mrs [redacted] program eligibility for a customer rebate for her equipmentBelow is a summation (in part) I received from Mr [redacted] detailing why the equipment does not meet the program eligibility requirementsBarbara and Gerald [redacted] , had a Geothermal HVAC system installed through one of our registered [redacted] , [redacted] Heating and Air [redacted] submitted a rebate application for the Geothermal HVAC unit which was approved and the customer rebate incentive was fulfilled and mailed January for the qualifying Geo HVAC ($to customer, $to [redacted] ***) [redacted] also sold an awater storage tank, which uses the Geothermal HVAC system as the source to heat water and pump to the storage tank [redacted] stated they submitted a rebate application for the HPWH at the customer’s requestThis astorage unit is not on Energy Star’s water heating product database listing, and not the technology as we filed with commission for approval Duke Energy has acted in accordance with program eligibility criteria I have tried to reach the customer, but we have missed each other twice Mr [redacted] can be reached at ###-###-#### Please let me know if I can be of further assistanceMy contact information is listed below A J [redacted] Duke Energy Consumer Affairs Specialist ###-###-####

I have contacted Progress Energy three times about my bill They refuse to adjust bill for storm I called Progress three times about my billEach time they said they would go out and adjust the bill once they read the meter- Well the bill went up! I asked them why they said it was because the bill was estimated because they cvouldnt get to it because of the storm and refuse to adjust the accountThey are robbing us during a very difficult time

We apologize for the inconvenienceUnfortunately there is no way to guarantee that a customer may not call in and provide us with the wrong address to start service, which is what happened in this caseWe cannot deny anyone service, if they call in and want to take responsibility for the billingThe account was taken out of the customer’s name, but once we were made aware of the error, we reinstated the account to the correct tenantAll billing and payment history is still on the account The customer has enrolled in our Ebill service and can view all her billing and payment historyWe apologize again for the inconvenience this has caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The correspondence they state occurred did not I never received any calls on my phone Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yet again I have been charged for a natural gas service that is not activeThis is the third time duke has billed me for these services that they previously removed from my accountThis time they are billing me for all of the past months service charges which show that no gas was used and that the service was in fact turned offI do not know what my options are since it seems I will need to call them every month to remove charges that should not be thereDuke Energy refuses to address their internal problems in hopes that the customer will either pay the charges or call to have them removeI have no other options in utility providers in my area.Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Along with a billing adjustment, I would like an ink signed letter from Duke's internal management explaining what changes have been made to prevent this billing problem from happening again to me or other Cincinnati regional customers Regards, [redacted]

The customer’s service was disconnected for non-payment in February In March when we went back out for the next month’s meter reading we found that the service had been self-restored, so we removed the meterThe customer did make a payment to bring the account current and paid for the unauthorized usage on the accountA new meter was installed and service was restored on 4/1/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I was told my electric would be read rather than estimated from October 28th going forwardThe electric was estimated again and it was $higher than the previous monthI made another complaint to [redacted] I received a letter from Duke stating there may be a meter malfunction and to callAn appointment was scheduled on 11/14/to have the meter checked and read on 11/16/It was not doneI called Duke and spoke with [redacted] who stated that appointment was cancelled by Laura from [redacted] PUCO stated they do not have an employee named [redacted] My apartment manager told me the meter was read on 11/18/when another apartment meter was read by the Duke technicianToday, 11/21/2016, [redacted] stated the meter was not read [redacted] , a supervisor stated the system does not show it was read or it may take several days to show in their system and to check back next week [redacted] suggested I pay the bill and get an adjustment when the bill is read and not estimatedI explained I could not afford the bill and asked why the estimation was $more than the previous monthI was told it was estimated based on the past monthsI didn't assume the bill until April [redacted] suggested I contact United Way to get assistance to pay the billI don't agree with my bill being estimated based on the previous tenant's usageAfter making a complaint with the Revdex.com, I was told by the Duke representative in October that my bill would be read on 10/28/and going forward Product_Or_Service: Electric Utility Account_Number: XXXX-XXXX-12-0Desired Outcome: DesiredSettlementID: Billing Adjustment Duke to stop estimating my bill because I am disabled, receiving Social Security and SSI and can't afford the estimated billAnd adjust my bill Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The tampering accusation is not accurateI paid the disputed charges the same day I received the bill so that cannot be used as an excuseI have called at least twice a week since May to restore service and all I get are empty promises Regards, [redacted] ***

As stated in the earlier response, the customer may provide a letter of credit from a previous utility if he would like Duke Energy does not receive any information regarding a customer's credit score or credit history background Once the soft credit check is performed, [redacted] provides an answer to Duke Energy on whether a security deposit is required or not The customer could also provide a copy of his credit report and rental agreement or deed to the home if a letter of credit is not available