DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn Januray 02, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mini CooperOur customer purchased a
year/36,miles vehicle service contract, administrated by ***Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your reviewA timeline of our customer’s rep*** history is as follows: ? On January 4, 2014, our customer contacted *** stating the check engine light was on and the vehicle was hesitating*** referred our customer to a rep*** facility to have the vehicle diagnosed? On January 4, 2014, a rep*** facility contacted *** and recommended coil packs to be replaced*** made an exception to approve the coil pack repairs and the diagnostic fees? On January 26, 2015, our customer contacted *** stating the check engine light was on and the transmission shifter sticks in different gears? On January 29, 2015, a repair facility contacted *** and recommended repairing an oil leak, vacuum pump, and the shifter lever*** denied the repairs since they are non-covered componentsOn February 2, 2015, DriveTime contacted our customer and requested that she fax in an estimate for the non-covered components to review for possible assistanceTo date, we have not received the requested estimateAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

January 13, Revdex.com Re: Complaint # *** All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn November 20, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet ImpalaOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceOn January 4, 2016, an in-network repair facility updated a claim with *** for the repair of a transmission overhaul*** approved the cost of this repair under the Vehicle Service Contract for a total of $2,674.90. On January 7, 2016, DriveTime contacted our customer to reach an amicable resolutionDriveTime approved for our customer to terminate her current Simple Interest Retail Installment Contract and enter into a new Simple Interest Retail Installment Contract because of the difficulties she had been experiencingIn addition, our customer was presented the offer to rescind her Simple Interest Retail Installment Contract and DriveTime would refund her full down payment of $600.00. On January 8, 2016, our customer returned the vehicle to a DriveTime dealership to rescind the Simple Interest Retail Installment Contract, at that time: Our customer agreed to: Release the Vehicle to DriveTime possession DriveTime agreed to: Rescind the Simple Interest Retail Installment ContractDelete trade lines from all three credit reporting agenciesRefund full down payment of $to our customer We apologize for any inconvenience or confusion this matter may have causedSincerely, DriveTime Customer Relations

Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 16, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a
Lexus IS Our customer also opted to purchase a year/50,mile Vehicle Service Contract administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.On September 6, 2014, our customer contacted Aeverex expressing concerns with the headlights of her vehicleAeverex advised her to take the vehicle to an in-network repair facility to be diagnosed.On that same day, an in-network repair facility called a claim into Aeverex that the headlight bulb needed to be repairedAeverex approved the cost of the diagnostic fee of $The customer was responsible for the cost of the repair for headlight, which is a non-covered component under the Vehicle Service Contract.On October 1, 2014, our customer contacted Aeverex in regards to the vehicle experiencing difficulties startingAeverex advised our customer she may take the vehicle to an out-of-network repair facility.On October 2, 2014, an out-of-network repair facility updated a claim with Aeverex for the repairs of the alternator and headlight moduleAeverex approved the repairs of these components under the Vehicle Service Contract for a total of $ 1,824.56.On April 22, Our customer contacted DriveTime stating that she was experiencing issues with her bumper and was advised by a mechanic that the vehicle was previously involved in an accidentAt time of sale, our customer was provided with an Experian Auto Check Report that did not show the vehicle had been involved in an accidentAttached you will find a copy of this reportDriveTime advised our customer that an estimate for the damages would have to be called into AeverexOnce estimates are received, they can be reviewed for possible assistance.On July 30, 2015, an out-of-network repair facility called a claim into Aeverex for front bumper damage to the vehicleAeverex advised the repair facility that body work and cosmetic damage are not covered under the vehicle service contract.On July 31, 2015, an in-network repair facility updated a claim with Aeverex for a tire replacement, catalytic converter, fuel system diagnosis and OSensorThese repairs are non-covered components under the Vehicle Service Contract and the estimate were sent to DriveTime for review.On August 5, 2015, DriveTime made an exception to assist with the repair of the Osensor for a total of $We advised our customer that DriveTime would not make an exception to cover the cost of the remaining repairsWe also advised our customer that we will not be assisting with the cosmetic damage on the vehicleOur customer was offered assistance in the form of payment deferments on the account once provided receipts for out-of-pocket expenses.On August 14, 2015, an in-network repair facility updated a claim with Aeverex for a catalytic converter and OsensorThis claim was sent to DriveTime to be reviewed for exceptions.On August 17, 2015, DriveTime advised our customer we would not be able to assist with the repair of the non-covered componentsWe advised our customer that due to miles driven of 18,since time of sale, these items would be the responsibility of the customer.At this time, we are unable to accommodate our customer’s request to refund her down payment, payments made into vehicle, and reimbursement for repairs paid for out-of-pocketWe encourage our customer to provide receipts for out-of-pocket expenses so DriveTime can provide our customer with assistance of payment deferments As a goodwill gesture, DriveTime has applied a $to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *.DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns We apologize for any inconvenience or confusion this matter may have causedDriveTime has taken the appropriate actions to provide feedback to the dealership with our customer’s concerns regarding the eligibility guidelines of the Champ Program. On June 12, 2017, DriveTime contacted our customer to inquire further about who she specifically spoke with at the dealership, as we take every customer’s concerns seriouslyOur customer was unable to provide specific names for the representatives she spoke with but did not express additional concernsThe phone call ended on amicable terms DriveTime thanks the Revdex.com for their ongoing support in allowing us the opportunity to address our customer’s concernsShould you have any questions or concerns, please contact our Customer Relations department at *** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 15, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Hyundai ElantraIncluded you will find the
Simple Interest Retail Installment Contract for your referenceOn August 4, 2014, we contacted our customer and came to an amicable resolutionDue to the miscommunication, as a goodwill gesture, we applied a $credit to our customer’s principal balanceWe encourage our customer to contact her insurance company for possible rental vehicle coverage under her insurance policyDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

(Please see attached for full response)On March 31, 2017, DriveTime reached out to the authorized third party to discuss her concernsThe authorized third party relayed the repair history and her experienceWe advised we would expedite the payment to the repair facility, so payment should arrive
by April 4, We then explained the necessity of the *** form and our attempts to contact the repair facility on March and 28, 2017, and twice on March 29, 2017, to retrieve itThe correct *** was received March 30, We apologized for her customer service experience and the time frame needed to resolve the issueAs part of the original offer of assistance towards the repairs, DriveTime offered three (3) payment deferments and the requested due date changeThe authorized third party accepted and would have our customer contact us to accept and complete the processThe call was ended on amicable terms. We apologize for any frustration or inconvenience this matter may have causedThe repair facility has received payment for the repairsDriveTime will remain in contact with our customer and the authorized third party through the completion of the deferments and due date change. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at *** *** ***. Thank you, Jessica HCustomer Relations

Re: Complaint # ***Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 30, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Isuzu
AscenderAttached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with *** and ***, and they have uploaded our customers’ account information for public viewing.We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.On June 12, 2015, our customer submitted a payment of $to his account which completed the terms of his loan with DriveTime.On July 8, 2015, DriveTime’s Customer Relations Department contacted our customer to advise him of our current reporting statusOur customer checked his reporting through *** and *** and verified they were now reporting but had not yet updated the paid status of his loanWe advised him that it can take 30-days after payoff for a loan to report as paidOur customer then pulled his *** report and notified us that it currently reflected a balance of $1,which was last updated on March 21, We informed our customer that it should not be reporting, as we have not begun our updates to *** at this time, and we agreed to investigate the matter further.After speaking with our customer, we received an update that DriveTime recently began reinstating accounts to ***At this time we have completed updatingreports through March 2015, and expect the updates to be finalized in the next 30- days.On July 9, 2015, we contacted our customer to notify him of the abovementioned updateHe confirmed that he was pleased with this news and understood it could take 30-days for his loan to reflect as paid with the three major credit bureaus.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has mailed $American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** *.DriveTime Customer Relations

January 25, Jasmine Hill Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # *** MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsCurrently, our customers account is reflecting with good will credits of $to the principal balance for October 9, as well as January 21, 2016. We apologize for any confusion or inconvenience may have causedShould you have any questions or concerns, please contact us by calling us at ***Sincerely, Justin MDriveTime Customer Relations Department Tell us why here

April 16, Lyndsey Mullens Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # *** Dear MsMullens, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On
October 24, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chrysler Town & CountryAttached you will find the Simple Interest Retail Installment Contract for your reference In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with *** and ***, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements with Transunion will be completed no later than the end of May We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements According to our records, we are reporting our customer’s information accurately to the three major credit bureaus at this timeOn April 15, 2015, we sent a credit rating letter with our customer’s account information and credit standing to the address on fileThis letter can be used as a reference by potential creditors, should our customer need to apply for credit On April 16, 2015, we attempted to contact our customer to discuss her concernsWe will continue our efforts to get in touch with herWe encourage our customer to contact our Customer Relations department at ###-###-#### At this time, we are unable to accommodate our customer’s request for DriveTime to remove her account from her credit reportingWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has credited $towards her principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, *** ** DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On January 15, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a *** * *** The vehicle came with
a day/1,mile DriveCare Limited Warranty, administered by ***At the time of sale, our customer opted to purchase a year/50,mile Vehicle Service Contract, also administered by ***Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and Vehicle Service Contract for your reference. On February 6, 2015, our customer contacted *** with concerns about the shocks on the vehicle*** referred him to an in-network repair facility to have the vehicle diagnosed. On February 11, 2015, an in-network repair facility filed a claim with *** for the passenger and driver side front and rear lower control arms, suspension diagnosis, and alignment*** approved these repairs and fees in full under the terms of the DriveCare Limited Warranty. On March 6, 2015, our customer contacted *** with concerns that the vehicle had stalled*** referred him to an in-network repair facility to have the vehicle diagnosed and advised they would reimburse up to $for tow costs under the terms of the Vehicle Service ContractLater that day, an in-network repair facility filed a claim with *** for the crank sensor, intake runner control, and fuel delivery pumpThe fuel delivery pump was approved under the terms of the Vehicle Service Contract, but as the crank sensor and intake runner control are not covered components, these repairs were not approvedNo further claims have be filed with *** at this time. We have made several unsuccessful attempts to contact our customer and address his concernsOn August 17, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform him of our attempts to reach out to himWe encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** **DriveTime Customer Relations

I provided all necessary paperwork and was told that it would be covered

(Please see attached for full response)On June 10, 2017, our consumer visited his local DriveTime dealership to discuss purchasing a vehicleThe dealership representative advised our consumer that the Nissan Titan he was interested in would require a minimum down payment of $3,000.00.
Later this same day, our consumer contacted the dealership to advise he was not satisfied with the $3,needed for the Nissan Titan and inquired why he couldn’t utilize the $1,listed on his pre-approvalThe dealership representative explained how the pre-approval process works and further explained they had vehicles on the lot that required a minimum down payment of $1,Our consumer advised he was no longer interested in purchasing a vehicle with DriveTime. On June 14, 2017, DriveTime attempted to reach out to our consumer to discuss his concernsWe apologized for his experience and advised we would review our website in connection with his complaintOur consumer advised he was unable to discuss his concerns at the time and the call was then disconnected We apologize for any frustration or confusion this matter may have causedShould our consumer desire to do business with us in the future, we invite him to visit any of our local DriveTime dealershipsAs a gesture of goodwill, we have sent our consumer a $A*** *** gift card to the address provided in the complaint

(Please see attached for full response)The settlement offer is no longer an available option for our customerAs a resolution, DriveTime is working to assist our customer in registering his vehicleAt this time, we have requested a duplicate copy of the title and covered the cost needed to obtain
itOnce the title is received, our customer will be asked to go to the DriveTime dealership to sign the new title, an updated title application, Notice of Sale or Transfer, and updated emissions and safety inspection documentsThe updated safety and emissions tests will be done at our local inspection center, at no cost to our customer, while he is signing the other documentationOur customer will be required to satisfy all property taxes owed, and provide confirmation of paymentA DriveTime representative will then go to the DMV, on our customer’s behalf, to process the documents and register our customer’s vehicleDriveTime will also pay the penalty fees acquired of $200.00, due to late registration, on behalf of our customer. We have successfully made contact with our customer to discuss the above resolution and will continue to work with him until an amicable resolution is reachedAdditionally, as a gesture of goodwill, we have applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at *** *** ***. Thank you, Jessica HCustomer Relations

After having the title to truck in his hand for almost hours, at one minute past the time the arizona office would close, the manager, Nathan T***, said he could no longer take the trade in and couldn't make the deal but wanted to give me a higher payment using just the cash I hadHe backed out of the deal not me and he could have done it hours sooner and not waited till place was closed to get my moneyI did receive my money back but shouldn't have had to waitI will never do business nor refer them ever

Re: Complaint # ***Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chrysler
SebringAttached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with *** and Equifax, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements to be completed with TransUnion within 30-days.We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.On May 13, 2015, our customer contacted DriveTime’s Customer Service to inquire about the cease in her credit reportingWe advised our customer of the above information and advised her we had begun reporting again to *** and ***At that time we had not begun updates with TransUnionWe informed our customer that we would submit a manual update to begin the reporting of her account.After further review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.On May 14, 2015, our customer contacted DriveTime’s corporate offices to check on the status of her manual updateWe informed our customer of the new information received about reporting accounts with previous bankruptcies.At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcyOn June 11, 2015, DriveTime’s Customer Relations Department contacted our customer to inform her of this informationWe advised our customer that we would reinstate her account to three major credit bureaus and this update would reflect on her reporting within 30- daysOur customer informed us that she would not consider this matter resolved until the reinstatement of her account was complete.On July 13, 2015, we submitted for reinstatement of our customer’s trade lineWe mailed our customer a credit rating letter which provides an overview of her account, including payment history.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** *.DriveTime Customer Relations

I have been speaking with Jeremy in customer relations, well up til he made this reply on this case then dropped me like a bag of hot potatoes like the rest of this company has done to meHe called me and made me the offer to refund the license fee but didn't want to mail me the check saying he thought it would get lost in the mailThen said he would call me the next day to apply it to my next payment that is automatically drafted which he did notHe also told me he had to find the title and where it was so he could see if he could stop the process in ***a so we could submit it to *** for *** platesI guess they still have not found the title cause he said he would call me to let me know that status as wellI am beyond upset at how this company is treating me and handling thisHad they done the title and registration when I bought the car (almost months now) I would not be having this issueI want my title found NOW and I want the refund I was promised or I will be seeking out an attorney very soon

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I Spoke with Carlos in Customer Relations on Monday October from *** *** fromaly known as Drive Time is giing to
consider my repair receipts to give me a potential refund for the repairs Carlos also agreed to send me a letter stating that it's been removed from my credit reports and that it wouldn't show as a voluntary repo on my credit or against meI requested additional accommodations but they wouldn't agree to giving me a new vehicle according the money I put down I paid a monthly car note as a creditI was told by Carlos because it was reported to the credit bureaus that there was nothing else that could be doneI'm agreeing only because I don't have money for an attorney but I believe I have enough documentation to win a case in court I will except the offer from *** *** formally known as Drive Time.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have spoken with Jaclyn regarding the dissatisfaction of the vehicle The car has undergone many repairs, including being in the shop at least days for the month of December alone Currently, in the shop again as of nowSo just a $credit is simply not justifiedThe payments that were paid for December, should be applied to the next paymentsIt is a absolute inconvenience to have to continue taking the car to the shopYes I was given a car fax report However, I was also told by the salesman that it was a fender-benderI am convinced that the information was untrueA finder- bender is not a costly repair Plus having to pay for my own rental car, I am a dissatisfied customerI am still asking for a replacement vehicle. Regards,*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 26, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a Chrysler SebringIncluded you will find the Closed End Motor
Vehicle Lease for your referenceThe term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the leaseDriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refundAt the time of lease, our customers agreed to make periodic payments of $and the first payment was due on July 12, 2014, followed by periodic payments of $every other SaturdayOn January 12, 2015, our customer contacted us and stated her pay schedule changed with her employerOur customer advised she could make the January payment for $on January On January 2014, the vehicle was recovered for defaultPlease refer to page of the Cancel Anytime Lease, section Default, Repossession, and Other Remedies"You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…" Later that day, our customer contacted us and stated a recovery agency had pick up the vehicleOur customer advised she made the past due amount of $onlineWe informed our customer there was no grace period and she had not notified us a payment was madeOn January 28, 2015, we contacted our customer and offered the following resolution: Customer agrees to: ? Pay past due amount of $? Pay $in recovery fees $ ? Pay $in storage fees with the recovery agency ? Provide DriveTime a recent pay stub showing current pay period In exchange, DriveTime agrees to: ? Pay for half of the recovery fees at $? DriveTime will match customer’s payments to her current pay period DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

To whom it may concern;Per your letter, you stated that your company made attempts to contact me between the initial conversation on Jan and Feb 1stThat is a blatant lie that can easily be proven by pulling the call from Feb 1st that I INITIATED and during which I was advised by the
representative, after I complained that your company had not followed up, that it was not your companies responsibility to follow upThat it was MY responsibility to followup to check statusThis was stated verbatim by your representativeI have also notified the Revdex.com of your outward lie in this matter. Plus, this issue has nothing to do with the mechanical warranty associated with this vehicleThis is a sales issue and legality issueThis has absolutely nothing to do with Aeverex and I am completely unsure why my warranty has anything to do with providing a resolutionYour company made a severe mistake prior to the sale of this vehicle to meThat is the issue that you continue to completely disregard.ThanK you