DriveTime

December 18, 2015*** ***RevDex.comPh
(602) 212-2232Fax
(602) 263-0997 Re:
Complaint # *Ms*** Thank you for bringing
this matter to our attentionWe appreciate the opportunity to address our
customer’s concerns.On April 17, 2015,
our customer entered into a
Conditional Sale Contract and Security Agreement with
DriveTime when she purchased a Ford FocusAt the time of sale, our
customer agreed to make monthly payments of $and one final payment of
$298.12, beginning on May 4, Attached you will find the Conditional Sale
Contract and Security Agreement for your reference.That same day, our
customer enrolled in DriveTime’s automatic payment withdrawal service (Auto
Pay) and arranged for her monthly payments to be automatically drafted from her
bank accountAuto Pay is available to all DriveTime customers as a convenient
way for them to make payments at no cost to themOn December 3,
2015, a regularly scheduled payment of $was posted to our customer’s
account via her enrollment in Auto Pay.On December 8,
2015, a payment of $was made to our customer’s account via her
enrollment in Bill Pay with her third party bank.On December 9,
2015, our customer contacted DriveTime and stated that her third party bank had
submitted a payment to DriveTime in errorOur customer requested to be
refunded the amount of $DriveTime advised her to submit bank statements
and we would process her request to be reimbursed for the payment.On December 11,
2015, our customer’s third party bank contacted DriveTime and requested that we
refund our customer the payment made on December 8, We advised her third
party bank that we were unable to disclose information to them and we would
need the customer’s bank statements to process that type of requestOn December 14,
2015, DriveTime contacted our customer in an attempt to address her concerns
and reach an amicable resolutionOur customer stated that her bank had already
submitted the information requested to DriveTime and advised her that she would
be receiving a refundDriveTime advised our customer we would research the
situation in an attempt to reach an amicable resolution.On December 15,
2015, DriveTime contacted our customer and advised her that we had not received
the documentation needed to process her requestOur customer advised DriveTime
that she would she would contact her bank to obtain the documents requested.On that same day,
DriveTime received a letter and bank statement from our customer’s third party
bankThe letter requested that we refund our customer the amount of $as
the payment was made via certified funds and they were unable to stop payment
to DriveTimeWe have attached the letter and bank statement for your reviewAt this time, DriveTime
has taken the appropriate steps to remove the $payment posted to our
customer’s account on December 8, A refund has been processed with our
customer’s third party bank and she will be refunded in full. We apologize for
any confusion or inconvenience this matter may have causedAs a goodwill
gesture, DriveTime has applied a $credit to our customer’s principal
balanceDriveTime
thanks the Revdex.com for their ongoing supportShould you have
any questions or concerns, please contact us by calling us at ***
Sincerely, Diana C.DriveTime Customer
Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Toyota CamryOur customer purchased a
year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAt the time of sale, our customer agreed to make bi-weekly payments of $and final payment of $196.78, beginning November 21, DriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their purchaseOur customer had the opportunity to sign and review the following documents: - Buyer’s Guide - DriveTime’s DriveCare Limited Warranty - What You Need To Know About Financing a Vehicle with DriveTime - Simple Interest Retail Installment Contract Included, you will find copies of the above referenced documents for your reviewDriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment ContractsTo participate in the vehicle return program, our customers must return their vehicles to the dealership within five calendar daysAll DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, it is not replacedA timeline of our customer’s repair history follows: - On November 25, 2014, a repair facility contacted Aeverex and recommended a catalytic converter, heat shield, exhaust manifold gasket, and tire repairsAeverex approved all recommended repairs and the diagnostic fee, but denied the tire repairs- On February 25, 2015, a repair facility contacted Aeverex and recommended rack/gear box and MacPherson strut repairsAeverex denied these repairs, as they are non-covered components under the Vehicle Service ContractWe are unable to accommodate our customer’s request at this timeWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn March 3, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ###-###-#### to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet ImpalaAttached you will find the
Simple Interest Retail Installment for your referenceDriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysOur customer utilized the Vehicle Return Program and returned his vehicle on March 21, On April 27, 2015, our customer informed us he has received the full down payment refund of $1,back onto his credit cardWe apologize for any confusion or inconvenience the delay of refund has caused to our customerAs a goodwill gesture, DriveTime has sent our customer a $gift card to the address our customer providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** *DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Its a shame that this business would rather not work with someone who had experienced hard times which brought this about, the payment method that was offered by a third party was *** ***, which they do not accept , however ironically they send them out as a gesture of good will,really, also the second method of payment was a *** card, both of which were submitted by my girl friend who just wanted to help, *** got rejected because it was submitted as an unauthorized CASH ADVANCE, which was not disclosed till after it was rejected when *** called her!! legal not sure but very shady indeed also payment could not be in one sum had to be in not sure what that was about told it was policy , yeah policy to collect another transaction fee...whatever happens I am done with theses people, this whole thing is paramount to extortion, perhaps legal means are next,possibly states attorney thank you for time
Regards,*** ***

*** *** November 25, 2015*** *** RevDex.comPh(602)
212-2232Fax (602)
263-0997 Re: Complaint # 1***Ms***Thank you for
bringing this matter to our attentionWe appreciate the opportunity to address
our customer’s concerns.On May 30, 2014,
our
customer entered into a Simple Interest Retail Installment Contract with
DriveTime when he purchased a Dodge AvengerAttached you will find the
Simple Interest Retail Installment Contract for your referenceIn October 2014,
DriveTime temporarily ceased credit reporting to all three major credit bureau
agenciesThis cease was due to required system enhancements taking place in
the manner DriveTime reports to the credit bureausWe have completed the necessary
updates with Experian, Equifax, and TransUnion, and they have uploaded our
customers’ account information for public viewingWe understand the
importance of building and maintaining a credit scoreWe also understand the
importance of accurately reporting credit activity, and that is why DriveTime
has made the effort to complete these system enhancementsOn June 15, 2015, our
customer filed for Chapter bankruptcyThis bankruptcy was discharged on September
24, 2015.When one, or both,
parties on the loan file for bankruptcy, DriveTime ceases reporting the trade
line to all three (3) major credit bureausOn November 11, 2015,
our customer contacted DriveTime and stated he wanted to voluntary surrender
the vehicle back to DriveTimeDriveTime advised our customer to take the
vehicle to the neared DriveTime sales lotOur customer understood and possession
of the vehicle was released to DriveTimeWe have made several
attempts to contact our customer and address his concernsAttempts to reach
him have been unsuccessful but will continue in an attempt to reach an amicable
resolutionAt this time, we are
unable to accommodate our customer’s request to refund him the payments made towards
his loan with DriveTimeWe apologize for any
confusion or inconvenience this matter may have causedAs a goodwill gesture,
DriveTime has sent a $American Express gift card to our customer’s
address on fileWe encourage him to contact our Customer Relations Department
at *** to discuss his concerns. DriveTime thanks the RevDex.coms for their ongoing supportShould you have any questions or
concerns, please contact us by calling us at *** Sincerely, Diana CDriveTimeCustomer Relations

January 15, Revdex.com Re: Complaint # ***Ms*** Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime
when she leased a Chevrolet ImpalaThe Closed End Motor Vehicle Lease is attached for your reviewDriveTime does not compete on price, nor do we hide itWe encourage our customer to research all aspects of their leaseOur customer had the opportunity to sign and review all documents prior to leasing. Our customer had an opportunity to do a walk around on the vehicle while completing a checklist on the vehicle prior to leaseThe terms of a Cancel at Any Time Lease are subject to several factors with are included in lease price of the vehicle, are the following benefits: Multi-point inspection prior to leasing Limited warranty for the term of the lease Free oil changes every 4,miles Free brake pad replacement below manufacture specifications At time of lease, our customer agreed to make bi-weekly payments of $due every other Friday beginning July 17, In addition, our customer was required to pay $1,due at signing to enter into the Closed End Motor Vehicle LeaseThe total payments made towards this lease at end of lease would total an amount of $16,as stated on the Closed End Motor Vehicle Lease on page one under “Total of Payments”DriveTime has made several attempts to contact our customer to reach an amicable resolutionWe encourage our customer to contact our customer relations department at ***As a good will gesture, DriveTime has applied a $credit towards our customer’s paymentWe apologize for any confusion or inconvenience this matter may have causedSincerely, DriveTime Customer Relations Tell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I HAVE NOT resolved my complaint with Drive TimeMy car was in the shop for almost a week while I waited for Drive Time and the warranty office to contact me or my mechanicI missed several days of work and had to pay out of pocket for the needed repairs $I returned the car several days later to my mechanic because of continued problems with the suspensionFinally I called the warranty office and they refused to take care of any suspension issues EVEN though I had these issues when I drove the car off the lotAt the time I drove the car off the lot they had me sign a waiver for cosmetic damage onlyThey also noted on that report that I was hearing odd sounds coming from the front endI was told if I continued to hear that sound I could bring the car to certified mechanic and have it taken care of for FREE because I had days of complete coverage on the carI have a copy of the problems that were taken care of by my mechanicDrive Time and the warranty office continuously dodge my calls or do not return calls and this is frustrating because if I don't pay my car note on time days later they repossessThey don't give reminder calls or final notification callsI am a single mom and had to borrow the money to fix the car and all of these issues were present at the time I drove the car off the lotI trusted them to keep their word to take care of these issues because the car was inspected by my mechanic before the day warranty was upI have all the paperwork from my mechanic and would be happen to fax them to you upon request.Regards,*** ***

May 24, Revdex.com Ph(602) 264-Fax (602) 263-0997
*** *** * To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 27,
2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep CompassAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe purchase included a day/1,mile Limited Warranty, and our customer purchased a Vehicle Service Contract for additional protectionAttached you will find the Warranty and the Vehicle Service Contract for your reviewOn April 12, 2016, our customer contacted Aeverex to advise that her check engine light was onAeverex referred her to a DriveTime Service Center to have the concern diagnosedAeverex advised that the customer would be responsible for the diagnostic fee per the terms of the Vehicle Service ContractOn April 18, 2016, our customer contacted Bridgecrest to discuss her concernsThe DriveTime Service Center diagnosis stated that the vehicle required an intake manifold - a non-covered item per the terms of the Vehicle Service ContractOur representative advised that we would obtain a copy of the estimate for reviewOn April 19, 2016, Bridgecrest approved the non-covered intake manifold repair as a goodwill gestureBridgecrest approved $in non-covered repairs, and advised our customer that she would be responsible for the $diagnostic feeFULL RESPONSE ATTACHED

(Please see attached for full response)On March 7, 2017, DriveTime reached out to our customer to discuss the above mentioned timelineWe offered to settle the account for $1,DriveTime would then release the vehicle back to our customer with the title and update her trade line to reflect as
a settled charge offWe advised the amount would need to be satisfied within the next daysOur customer accepted our offer and the call was ended on amicable terms. We apologize for any frustration or inconvenience this matter may have causedWe will remain in contact with our customer through the accepted resolution DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at *** *** ***. Thank you, Jessica HCustomer Relations

I do not accept the response from DriveTimeI have attached all of the invoices to support my complaintThis vehicle was serviced in May and the same problem existed when I bought it in June

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 2, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep Grand CherokeeAttached you will find the
Simple Interest Retail Installment Contract for your referenceOn December 12, 2014, our customer contacted our Bankruptcy department regarding payment arrangements for her accountOur customer agreed to pay $on December 26, and $on January 3, Our customer was advised to call back on January 12, to set up additional payment arrangementsOn January 22, 2015, our customer was advised by the Bankruptcy department that a payment of $would need to be made on or before January 31, to prevent the account from charging-offOur customer stated that she was unable to make a payment on her account until February 6, On February 1, 2015, our customer’s account charged-off at days past dueWe are unable to assist or contact our customer at this time because she has a discharged Chapter bankruptcy and is only able to work with the specialists in our Bankruptcy department- Our customer can contact our Bankruptcy department at ###-###-#### to make the necessary payment arrangementsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed a complaint against DriveTime around Nov and it was recently closed because you guys felt the situation was handled when in fact it wasn'tCamile reported to you guys that $was applied to my accountIn addition there was also a per diem being applied to my accountThe per diem was not applied to my account and because of that my car is repossession statusWhen I spoke to some one in the lease department she saw on the account where the per diem for $was supposed to be appliedShe then transfered me to customer relations where the guy I spoke to, who name I believe was Bennett, was very rude, then said he saw no such thingWhen I asked to speak with a supervisor, his response was that there is no supervisor and that there was no one higher then himI'm very frustrated with the run around I'm getting from DriveTime when I have done everything within their regulations to have been refunded my depositI'm trying to get things lowered at it's lowest levelMy next step is filing a lawsuitI would greatly appreciate if you could reopen the compliantAlso attached is a screenshot of the response that I received from DriveTime about the complaint because apparently no one else see that I was supposed to get the $233.47, a per diem, and $
Regards,
*** ***

Re: Complaint # ***To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On June 10, 2011, before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy
This bankruptcy was discharged on September 13, 2011. On February 22, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford EdgeAttached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with *** and ***, and they have uploaded our customers’ account information for public viewing*** has recently completed these updates, as well. We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on our customer’s credit reporting within 30-daysWe will be reinstating these trade lines with *** *** and ***. On September 3, 2015, we contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concernsAs an additional goodwill gesture, DriveTime has applied a $credit towards our customer’s principal balance. We thank the Revdex.com for their continued supportShould you have any questions or concerns, please contact us at ###-###-####. Sincerely, *** ** DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 8, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Chrysler SebringIncluded you will find the
Simple Interest Retail Installment Contract agreement for your referenceOn November 4, 2014, we contacted our customer and came to an amicable resolutionDriveTime agrees to refund our customer her last payment madeA check for $was mailed to our customer’s address on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** **DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns. In October of 2014, DriveTime received notice that our systems in which we were reporting to the credit bureaus required necessary updatesAll current and past reporting at that time was purged to comply with the Fair Credit Reporting Act. At this time, we have completed the necessary updates with *** and ***Both credit bureaus have confirmed they have begun uploading our customers’ account information for public viewing. We anticipate the enhancements with *** will be completed no later than the end of April. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 4, 2015, our customer entered into a Return Anytime Lease Contract when he leased a Jeep Grand CherokeeAttached you will find the Closed End Motor Vehicle Lease
contract for your referenceAt the time of sale, our customer signed and dated the "Driver’s Seat Vehicle Return Agreement." Additionally, under the section labeled "Vehicle Return Program" states: "… Having driven it no more than miles; Without damage or having been in an accident; A restocking fee of $200.00; and if the Vehicle is driven more than miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $per mile for each mile the Vehicle was driven over miles…" Attached you will find the Driver’s Seat Vehicle Return Agreement for your reviewWe have made serval attempts to contact our customer and have been unsuccessfulAs a goodwill gesture, DriveTime will be refunding our customer $of the restocking feeA refund check for $has been mailed to the address on fileDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

October 6, 2015 *** *** ***
*** *** ***
*** *** ***
*** *** * *** To Whom It May Concern, Thank you for bringing thismatter to our attentionWe appreciate the opportunity to address ourcustomer’s concernsOn March19, 2015,
our customer entered into a Closed End Motor Vehicle Lease Contractwith DriveTime when she leased a *** *** **Included you will findthe Closed End Motor Vehicle Lease Contract for your reference On September21, 2015, DriveTime exercised their contractual right to assign the vehicle outfor recovery as our customer’s account reflected as days past dueOnSeptember 23, 2015, the vehicle was recoveredPlease refer to page of the ClosedEnd Motor Vehicle Lease Contract, under the section titled “Default,Repossession and Other Remedies”: “Thefollowing are events of default… (c) You fail to pay any periodic payment whendue or any other amount you owe under this Lease when we ask for it….Ifyou are in default, after waiting any time the law requires, we may…(e) Take(repossess) the Vehicle wherever we find it and enter any property where theVehicle may be to do so….”Afterrecovery, we advised our customer that she would be responsible to pay all feesassociated with the recovery within a hour period in order to redeem thevehicleThatsame day, our customer attempted to make a payment of $though a text topay service offered by our third-party vendorWe contacted our customer toadvise her certified funds must be used to redeem the vehicleDriveTimeinformed her we would cancel the payment on our end and encourage our customerto contact her financial institution to make sure the payment would not beprocessedOnSeptember 24, 2015, our customer contacted DriveTime in regard to paying therecovery fees to redeem her vehicleWith the fess paid, our customer was ableto reinstate her Closed End Motor Vehicle LeaseOnSeptember 25, 2015, our customer contacted us stating that the funds had notbeen returned to her bank accountWe advised our customer to send in a runningbank statement to show that the funds were not returned or pending at the timefor further assistanceOnSeptember 30, 2015, DriveTime determined the funds of $had not beenreturned to our customer’s bank account, putting her into financial hardship.As a result, we contacted our customer and advised we would be applying $223.97of the $previously paid to her account to reflect as currentWe havesince expedited a check for the remaining amount of $to our customer’saddressWeapologize for any confusion or inconvenience this matter may have causedAsgoodwill gesture, we have credited $toward our customer’s accountDriveTime thanks the Revdex.comfor their ongoing supportShould you have any questions or concerns, pleasecontact us by calling us at *** Sincerely, *** ** DriveTime Customer Relations

November 11, Revdex.com Ph(602) 264-Fax (602) 263-Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 17, 2015, our customer entered into a
Closed End Motor Vehicle Lease with DriveTime when she leased a Nissan AltimaAll DriveTime leased vehicles come with Drivers Seat Life of Lease Limited Warranty administered by AeverexAttached are the Closed End Motor Vehicle Lease and Life of Lease Limited Warranty for your referenceAll DriveTime vehicles are thoroughly inspected prior to lease at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn November 3, 2015, our customer contacted Aeverex and stated mechanical concerns with the vehicleAeverex referred our customer to an in-network repair facility for diagnosticOn that same day, our customer contacted Aeverex and inquired about rental vehicle assistanceOur customer was advised that no rental vehicle assistance was provided under the terms of the Drivers Seat Life of Lease Limited WarrantyOn November 6, 2015, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolutionOur customer was referred to a secondary in-network repair facility for diagnosticOur customer stated that she had an appointment set up for diagnostic at the in-network repair facility referred to her by AeverexDriveTime advised our customer that upon completion of the diagnostic, DriveTime would review any non-covered components under the terms of the Drivers Seat Life of Lease Limited Warranty for possible assistanceOur customer understood and the call was ended on amicable termsCurrently, there have been no claims filed with Aeverex in regards to this matterIf our customer is experiencing mechanical issues, as mentioned in her correspondence, we encourage her to take the vehicle to an in-network repair facility to be diagnosedOnce a claim is filed with Aeverex, we can determine if the repairs are covered by the Drivers Seat Life of Lease Limited Warranty and review non-covered components for possible assistanceWe encourage our customer to contact Customer Relations at *** to address her concernsWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a credit to our customer’s account in the amount of $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***Sincerely, Diana CDriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 19, 2015, our customer entered into a Closed End Motor Vehicle Lease when she leased a InfinitiIncluded you will find the Closed End Motor Vehicle Lease Contract
for your reference. On February 27, we informed our customer the payment was applied to her accountWe informed our customer of different payment options to avoid potential delays in payment processingOur customer stated she did not have additional concerns to address and we have come to an amicable resolutionAs a goodwill gesture, DriveTime has applied a $credit to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations