Doyaga & Schaefer

I CALLED ARS RESCUE ROOTER TO UNPLUG MY HOUSE PLUMBINGTHE PLUMBER GAVE ME SOME OPTIONS AND I CHOSE THE RE-ROUTE THE PLUMBINGBASED ON WHAT HE TOLD METHAT IS WHEN THE NIGHTMARE STARTED
HE TOLD ME THEY WOULD START IN THE MORNING 4-27-8:30AM AND THEY SHOWED UP 1:PM HE SAID THEY WOULD BE DONE BY FRIDAY 4-30-WELL THEY MESSED UP ON THE PERMIT AND HAD TO WAIT UNTIL MONDAY 5-1-@ 5:PM TO GET THE INSPECTION COMPLETEI NOTIFIED THEM THAT THE INSPECTION WAS COMPLETEHE SAID THEY WOULD COME IN THE MORNING TO COVER TRENCH UNDER THE SLAB AND THE OTHER TRENCHESTHEY SHOWED UP 5-2-@1:PM THEN CAME BACK ON 5-3-11:AM TO FINISH COVERING THE TRENCHESDURING ALL THIS TIME WE HAD DIFFERENT WEATHER EVENT WITH POSSIBLE HEAVY RAINI WAS WORRIED ABOUT FLOODING WE STILL DON'T HAVE THE CONCRETE REPAIRED AS OF NOW 5-4-tHEY ARE SUPPOSE TO COME BACK MONDAY 5-8-DURING THE DURATION OF THIS JOB I ONLY SAW THE COMPANY PLUMB THE THE DAY I SIGNED THE CONTRA

Roger explained the repairs clearly and answered all my questions Very polite and I appreciate his clear explanation of the needed work

Chris *** was very professional and friendly in evaluating my needs for a new HVAC systemHe made great recommendations and did not try to sell unnecessary servicesI want to say thank you for the great experience!

He was great very professional he answered all of our questions as well as told me and my husband about products to save us even more money in the long run

Today Rodin *** from ARS / Rescue Rooter Houston came to our house for an Annual Inspection of our two A / C unitsHe was extremely professional and took the time to explain to me what he was doing and why he was doing itHe also provided me with signs to look out for in the future which could be possible signs of a problemI would highly recommend ARS / Rescue Rooter Houston to any of my friends and familyThank you for your service today

Opal *** is a true asset for ARS Rescue RooterOpal was very professional, courteous and very concerned with our AC outage issueOur experience from the start to finish with our initial phone call to ARS has been a great experienceThe assistance on the phone was very reassuring and met our expectationsASRs response time was exceptionalOpal walked us through the whole experience and made our two day AC outage in the middle of August a much more bearable issueI was especially impressed with Opal's ability to communicate each itemAnd Opal answered all of our questionsWe are very thankful that we had the opportunity to work with OpalWe will recommend ARS Rescue Rooter and Opal *** to anyone looking for an honest and professional experienceTruly, received great customer - quality experienceComfort Advisor is the perfect title for Opal ***And we appreciate the service and overall experience that we received working with OpalPricing and quote experience seemed fair and honest as well, which means a lot to us

My A/C failed; ARS answered a 24/telephone at 3:am and set up an appointment for the next dayThe ARS rep Bao ** checked the system - compressor failureRep offered repair and cost or the choices and cost of new equipmentI went with new equipmentARS arrived later the same day and installed (two trucks, four techs followed by a third truck and two techs)Installation completed in a few hours, now is functioning wellCrew cleaned up thoroughly and explained what was doneA bit pricey, but well done

Mr*** was very professional I am very pleased with his work He took the time to answer my questions and to point out certain things to me as an FYI Did not "find" things to increase the price

I contacted ARS when my ac quit workingThe service man came out did a quick inspection of the ac and added four pounds of coolantWhile doing the quick inspection said there MIGHT be a possible leak, but never tested to see if there was one before adding the coolantNot even hours later the coolant had evaporated, callEd the very next morning to explain what was going on, they said they would send hI'm back out to look at itHe comes back the next day and FINALLY tests my ac and says, oh yeah, you have a major leak and it can't be fixedYou need an entire new systemIf he would have tested it the first day and told me that, I would have NEVER had gone through with him adding the coolant to begin withNow they are refusing to refund my money and I can't even get the customer service representative to answer my phone calls

Just had ARS/ Rescue Rooter Houston out to assess an issue we were having with our drainage from attic AC unit Josh Gwas our service professional He was very courteous and thorough He explained what needed to happen and our options He did the work quickly and efficiently We were very pleased with the company as well as Josh Will most definitely consider using this company again - MStephens

Al *** was very nice, polite, friendly and professional He really knows his business and took the time to explain what he was doing

FANTASTIC AL R came in to check my HVAC before Winter Found and fixed another problem in no time Good, prompt service and good technician Thanks, ARS

Did an outstanding job.K ept me informed on what they were doing.Cleaned up all materials in the house,attic and front and back yard .Went over the operation of all the new equipment Very,very good crew !

I had an excellent experience with ARS/ Rescue Rooter in HoustonTanner was assigned to repair a broken shower handleHe had to order the part, but checked back with me on the status of the order and did a very professional job with the repair

Miguel *** with ARS / Houston did an excellent job He was on time, very courteous and completed the job quickly Scale of 1-10, Miguel gets a 20!!

We as of Dec 7th I had a good review for ARS for the Furnace installBut now the next day and up till today 12-16-the heater is still not working: I have had appox people come out and I have had different answersThe latest is your duck work, you need 5" flue pipe, next guy you don't need 5" you need 4" and the next one says you need bigger return vent and duck work, I am tired of the lies I am receiving from ARS supposed to come back out yesterday pm no show I call at said I am next on list, 5pm I call again I am next on list again, Had to sit home all day from work and no one showed told them better be here 10am sat again get another call 10:said he is running late be after 12pm Sorry I cannot trust ARS for what they say and cannot get a real manager to call back and discussbeen over a week and no heat in the housemy rate at this point is -stars

Great Company representative, Gary Francis, plumbing techthat was MOST professional, knew his trade very well, worked religiously to replace bath facuets that had been in place over 20+ years Great work ethics and represented the ARS company well Kudos to them for hiring the right people to do the right job Thanks to *** *** for enlisting their services to do the job

My name is *** *** and I would like to thank Cedrick *** for the awesome service I received from himHe is a dedicated employee, Who works hard at his job to help customers be satisfiedHe goes the extra mile to help in anyway he canHe is a great assess to your company, who represent it to the fullnessThere should be more guys like him who values his job and the people he come in contact withHe makes sure you are satisfy with the product, the work and the priceThank you for helping me thru this process

Scheduled an inspection of a sewer line over a week in advance for a home we were buying Never showed up in their four-hour window, then called and said they had to cancel because all of their plumbers were busy with "clogs." Very rude and disrespectful Would never trust them in our houseDO NOT USE

Ralph was extremely helpful and friendlyHe walked me through what was wrong and gave me different optionsHe also was very helpful in getting me financial assistance to do the replacement