Donley Service Center

Disfunctional water heaters are, invariable, a household "panic". I called regarding such a problem last weekend and, after three fruitless calls, reached Ryan at Donley. I feel grateful -- I mean, he confirmed a pretty much industry standard of not quoting until on the job (I find the practice distasteful but, alas) but Ryan was most forthcoming regarding costs once OTJ, was able to solve the problem (at least temporarily) and was clear with me that it may, indeed, be a temporary repair and what he suspected was happening with the extinction of the pilot in the gas unit. He deduced this in a fairly elementary way, but drew reasonable conclusions, His explanation was thorough, and his willing to compare a known cost I mentioned to the lack of competitive pricing at Donley -- Kudos sir. I felt the $89 service charge (base fee) is drastic -- but as a consumer and former business owner I know that we tend to undervalue when buying and overvalue when selling -- so hooray for capitalism -- there was never an attempt to conceal the minimum charge, but I think it should have been free for ME (humor). I'd say he gets a 9/10, only because his suspicion has not bourn-out -- but then that means I don't have to replace the water heater, so that's good!!!

Extremely thorough system checkup. Courteous and professional.

[redacted] did a very thorough job and was very professional.

Fast service; professional and quality work. Good communication from start to finish. One stop for all my needs and pricing was reasonable for the work. I would definitely use them again for my plumbing needs.

[redacted] gave us the best customer service and we are now loyal to [redacted] because of our experience. Thank you SO much [redacted]!

Knowledgeable and fast repair! ??

Mr. [redacted] was at my home today and completed several items for me. He was very efficient and professional, representing excellent service for Donley.

Finally someone understands evaporative coolers! The technicians were professional and explained everything that was done. I am very satisfied with the service.

[redacted] is awesome, professional, friendly and competent

Had two calls today, one for A/C and a separate technician for plumbing - both excellent service, both technicians efficient and courteous. Great service as always!

Get service , they worked to accommodate my schedule.

Service is good, as usual.

[redacted] did a great job! He diagnosed the problem within 5 min and had it complete in 15. Nice job.

[redacted] was very professional. He answered our questions and repaired our issue.

Donley Service is a wonderful, caring company ! Their Service personal are excellent, knowledgable and polite. I highly recommend them- and trust them, I am a loyal customer because this company has proven itself to me time and time again for many, many years!
I wish more companies had as good tract record and were as honest , knowledgeable and caring as DONLEY and the people that work for Donley. The people that you speak to when you make an appointment are also very efficient , and polite. This is a QUALITY service company!

Appreciate the outstanding professional service.

[redacted] who called & made the appt for me was very helpful and friendly on the phone & she actually had an available time that same afternoon. The service tech, [redacted] was efficient, knowledgeable and friendly. I would highly recommend this business.

Tech arrived on time, was friendly and professional. Nice touch was to cover his shoes with shoe booties while inside our home. Performed preventive maintenance as requested. He found the unit to be in good operating condition. Overall, a pleasant experience.

The service man was clean, polite thorough and professional . Good job!

On time, knowledgeable, concise, and much more I can't put into words. [redacted] showed genuine respect for interior and exterior when entering, equipment placement, in and on my home and roof. Answered my questions in a manner that I could understand and explained what I could do to make sure that we have minimal issues with our older heat-pump.