October 9, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On October 3, 2017, we received your complaint, dated September 30, 2017, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charge applied to your DISH Network bill When we spoke, I explained that, usually, PPV charges are non-refundable; however, as we appreciate your business, I applied a $credit to your account on top of the $credit you already received If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** *** *** *** * *** *** *** *** *** ** *** *** *** *** *** ** ***
*** ***
April 13, *** *** ***
*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint #
***
*** Dear Ms***: On April 7, 2017, we received your complaint, dated April 6, 2017, filed with the Revdex.com You maintain that your account was sent to collections for a disputed balanceYou requested that the collection item be removed from your husband’s credit file A review of your account reveals that the balance was paid on March 2, When we spoke, I advised you that while DISH Network considers the previous balance and the collection item to be valid, I made an exception and I requested that the collection agency close their file and remove any related information from the credit bureausPlease allow six to eight weeks for processing We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/08/19) */
August 11,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You maintain that DISH Network is responsible for damage to your property caused by a lightning strike
I attempted to reach you at (XXX) XXX-XXXX on August 7, and 11, No voicemail was available, so I was unable to leave a message
I contacted our Corporate Field Resolutions (CFR) Team concerning your damage claimI was advised that your claim had been closed because their attempts to contact you went unanswered
Your claim has been sent for further reviewOnce the review is finished, your claim will either be reopened or fully closed as denied
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish Network claims to have attempted to contact me by phone but were unsuccessful, my house phone and router were two of the items killed when the satellite was struck by lightningI informed Dish of this when I first talked to Dish customer service, again when the original techs came out to survey the damage, again when I talked to *** in the office of the President, again when I spoke to *** Jones, the claim manager, the customer service employee who sent out the new boxes, and the tech they sent out to install the new boxesThey have an email address for me and they have my daughter's cell phone number, none of which they usedWhy in the world would anyone attempt to call someone by phone when you've been told several times the phone in the house was out of order? I have since replaced the router and the house phoneI would like to get this matter resolved as soon as possible, it's been almost months now, I've never dealt with a company so unwilling to do right by their customers or so "the right hand doesn't know what the left hand is doing" and I am retired from a government jobThe only people willing to do "the job right" were the first two techs that come out to the house and the customer service employee that sent out the new boxes
Final Business Response /* (4000, 9, 2015/08/28) */
August 27,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 24, 2015, we received your rebuttal, dated August 20, 2015, filed with the Revdex.com
You expressed concern about the status of your damage claim and my attempts to reach you
I contacted our Corporate Field Resolutions (CFR) Team and they advised me that your damage claim has been deniedOur Engineering Team could find no evidence that DISH Network equipment was responsible for any damage to your TVs or other equipment
While we regret any inconvenience, we are unable to provide any compensation for this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/21) */
October 15,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with
the Revdex.com
You stated that DISH Network has billed you for unreturned leased equipmentYou said you returned the equipment in question and you requested that the equipment and charges be removed
When we spoke on October 13, 2015, I agreed to remove the equipment and charges from your accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/11/20) */
November 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 13, 2015, we received your complaint, dated November 12, 2015, filed
with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on November 16, and 18, 2015, were unsuccessful, and there was no option to leave a message
You maintain that your service was not disconnected as you requestedYou also stated that you were charged for unreturned equipment even though you had not received equipment return boxes
Although you contacted us on October 13, 2015, to disconnect your service, your service was already in a service interruption for non-paymentAs a result, your account was left as is and was fully disconnected on November 6, On this date your service charges were backdated to October 13, 2015, leaving an unpaid service balance of $
Due to the delinquency of your account, unreturned equipment fees were applied shortly after your service was disconnectedHowever, these fees were removed on November 18, 2015, when your equipment was received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 15, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On January 15, 2016, we received your rebuttal, dated January 14, 2016, filed with the Revdex.com You said that you covered your November 30, 2015, payment with a debit card payment on December 3, 2015. You also maintain that an additional payment was debited from your bank account on December 7, 2015. You requested compensation and said that you believed that DISH Network held back your refund until after your new bill had generated Please refer to my previous response wherein I explained that the November 26, 2015, and December 3, 2015, payments were the only ones that we received. Your bank may have logged one of the payments on December 7, 2015, but no other payments were debited by DISH Network at that time A refund was submitted on December 3, 2015, but was declined because you did not have a $credit balance The agent with whom you spoke on December 17, 2015, made an exception and applied a $and a $credit to your account in order to provide you with the $refund that you received. Had no credit been applied, your December 13, 2015, balance would have been $ As you have already received $in credits and as this issue was not caused by DISH Network, we are unable to provide additional compensation or adjustments If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 31, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 30, 2017, we received your complaint, dated January 27, 2017, filed with the Revdex.com You said that you requested to add the Regional Action Pack to your account but when you did, the National Action Pack and the Locals Pack were removed I reviewed your calls and chats with DISH Network and found that the National Action Pack and Locals Pack were removed in errorDuring your chat you declined to verify the changes to your account as your mother was on the phone with DISH Network, and you ended the chat Please note that both packs were restored to your account within ten minutes of removal. Your current monthly rate is $101.97, which is the correct price for the service to which you subscribe. Please note that this price is not higher than if the Regional Action Pack was added during your initial callWe sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing this issue to our attention so we may address it internally If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 19, *** *** ***
*** *** ***
***
*** ***
*** Re: Revdex.com Complaint # ***
*** Dear Dr***: On January 10, 2018, we received your complaint, dated January 9, 2018, filed with the Revdex.com You said that you received unwanted DISH Network emails. You indicated that these emails should not be sent to you and you requested that they cease In my last email, I advised you that of the three email addresses you gave me, I found one on an account and removed it. I also added all three email addresses to our Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/04/24) */
April 23,
Ms*** ***
PO Box ***
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 20, 2015, we received your complaint, dated April 17, 2015, filed with the RevDex.com
You said that you were double-billedYou also indicated that your balance is incorrect and requested compensation for your time
I attempted to reach you at (***) ***-*** on April 21, 22, and 23, No voicemail was available, so I was unable to leave a message
Our records indicate that your December 8, 2014, bill was higher than previous bills because your three months of free premium channels had run outAs we bill one month in advance for service, the bill included charges for the premiums for January The premiums were removed on December 26, 2014, and prorated credits were applied to your bill
Our records also indicate that you changed your billing information on February 27, We require that any changes be made at least seven days prior to your due dateThe automatic payment process is started before the due date, so any changes made within seven days of the due date will not be applied until after the due dateYour automatic payment was declined on March 9, Please note that the $payment reversal fee was waived as a courtesy
While we regret any confusion concerning your bill, as DISH Network has no control over the issue you reported we are unable to provide you with compensation
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
August 21, Dear Mr***: On August 16, 2016, we received your complaint, dated August 12, 2016, filed with the Revdex.com You maintain that you have experienced several issues with your DISH Network bills over the past six monthsYou added
that you receive disconnection notifications even when the balance of your account is not past dueYou said that when you asked to cancel your service without penalty because of the experience you had, DISH Network refused your requestYou reiterated your request to cancel your service without penalty When we spoke, I advised you that while DISH Network considers the commitment to be valid, I will make an exception and allow you to cancel without penalty We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Tell us why here...August 23, 2016 Dear Ms***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you experienced poor customer service and you requested to have your early termination
fee waived. When we spoke, I advised you that while our customer agreements provide for changes in programming, as the agreement associated with your account is not signed, I waived the 24-month commitment associated with your account. We appreciate you bringing your concerns to our attention so we may address them internally. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because: Yes I did except your offer of the months free & the Hopper You offered that to make up for not following through with the agreement (free HD Channels & Netflix) that was originally made when I signed up & now has resolved that issue for meNow I am told I may have to deal with possibly losing channels that are part of the package deal I signed up for & I do not accept that I just can't believe a company can do business like this Is it wrong of me to expect as a new customer to get what I signed up for? What will you take away next? I feel if you cannot deliver everything I signed up for that I should not be under no obligation to stay with your company & not be subject to any cancellation fees
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/07/08) */
July 1,
Mr*** ***
*** *** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 25, 2015, we received your complaint, dated June 24, 2015, filed with the
Revdex.com
You indicated that you contacted Altitude Marketing to purchase internet serviceYou were informed that you could not purchase internet without TV service, so you ordered bothThe TV service was installed but you were informed that the internet could not be providedYou requested that the TV early termination fee be waivedYou would also like the service disconnected, and a refund
When we spoke on June 26, 2015, I agreed to waive your TV early termination feeYou indicated that you would disconnect the service after you confirmed that this would not impact your Brighthouse service
As of today, I have not received any additional contact from you regarding the disconnection of your serviceThe early termination fee has been waivedPlease contact DISH Network when you are ready to complete the disconnection process
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint:
I am rejecting this response because: you can't expect to be paid full price ever when for the full time I have problems with my serviceWhen they send a technician out the technician did find stuff wrong with my signal and told me to so to my face and she made some adjustments and there was still issueThere are a significant amount of trees behind the house it should have been put in a different placeRegardless I suffered nothing but issues the entire time while I was not having service or recording shows and weren't able to watch them and how to delete themThere's no way that I'm going to drop itI dunno that I will drag your name through the dirt on social media and people all my pages I will make sure I prevent as many people from getting service as I canWord of mouth and social media can definitely get things done if you stay diligentI regret ever doing with you I will never deal with you againDish Network is the worst TV outProbably why I came up with those budget plans because people are sick of y'all
Sincerely,
*** ***
Dear Ms***:On April 28, 2016, we received your rebuttal, dated April 27, 2016, filed with the Revdex.com.You indicated you were informed that your April 30, 2016, payment did not process correctlyYou requested that the matter be corrected before you close your complaintThe expiration date was manually corrected on your credit card information so your April 30, 2016, payment processed correctlyWe receive a weekly file from your financial institution that provides updated credit card account informationIt appears the information being provided on this file is incorrectThis is overriding the corrections we are making to your auto-payment information and causing it to be changed back to the incorrect informationTo resolve this matter, we are asking that you contact your financial institution and have them correct the credit card account information they are transmitting to DISH Network on this fileIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Tell us why here...August 23, 2016 Dear Mr***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you were advised that your programming package would include TV One, but it did not.
You requested your 24-month commitment be waived. When we spoke, I advised you that a review of your sales call revealed that you were provided with incorrect information concerning TV One. As such, I waived the 24-month commitment associated with your DISH Network account. We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing these concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dave SimonsDispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am rejecting it but I am not satisfied they should be made to fix this matter so that is does not happen is all I am asking I mean I was told first that they were waiting for a update to fix thei and I was suppose to be here in Jan or Feb well that was a lie. It is pretty frustrating that it happens on almost every show that I play back. And they are getting away with saying it is the tv stations well I have checked with them all and it is not theirs now someone is lying, and as far as me saying that a friend of mine had it with direct tv yes because they had a branch in the way of it. So I just cant figure out how a big company can do this to their customers that have been with them for so long. You would think I was asking for them to pay my whole bill I am not asking for anything I JUST WANT IT FIXED it is very frustrating and I am not passing the buck to someone else like they are blaming the tv stations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for taking my complaint and promptly following up on itThe complaint has been resolved by the office of the president of Dish Network, LLC., so please close the complaint
Sincerely,
*** ***
December 29,
*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.comMy attempts to reach
you by phone on December 22, and 29, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you are unable to use the Netflix feature on your receiver and you asked for assistance
Please contact me directly so we can work towards a resolution
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO ***
*** ***
October 9, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On October 3, 2017, we received your complaint, dated September 30, 2017, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charge applied to your DISH Network bill When we spoke, I explained that, usually, PPV charges are non-refundable; however, as we appreciate your business, I applied a $credit to your account on top of the $credit you already received If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** *** *** *** * *** *** *** *** *** ** *** *** *** *** *** ** ***
*** ***
April 13, *** *** ***
*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint #
***
*** Dear Ms***: On April 7, 2017, we received your complaint, dated April 6, 2017, filed with the Revdex.com You maintain that your account was sent to collections for a disputed balanceYou requested that the collection item be removed from your husband’s credit file A review of your account reveals that the balance was paid on March 2, When we spoke, I advised you that while DISH Network considers the previous balance and the collection item to be valid, I made an exception and I requested that the collection agency close their file and remove any related information from the credit bureausPlease allow six to eight weeks for processing We strive to provide excellent service and we regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/08/19) */
August 11,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You maintain that DISH Network is responsible for damage to your property caused by a lightning strike
I attempted to reach you at (XXX) XXX-XXXX on August 7, and 11, No voicemail was available, so I was unable to leave a message
I contacted our Corporate Field Resolutions (CFR) Team concerning your damage claimI was advised that your claim had been closed because their attempts to contact you went unanswered
Your claim has been sent for further reviewOnce the review is finished, your claim will either be reopened or fully closed as denied
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish Network claims to have attempted to contact me by phone but were unsuccessful, my house phone and router were two of the items killed when the satellite was struck by lightningI informed Dish of this when I first talked to Dish customer service, again when the original techs came out to survey the damage, again when I talked to *** in the office of the President, again when I spoke to *** Jones, the claim manager, the customer service employee who sent out the new boxes, and the tech they sent out to install the new boxesThey have an email address for me and they have my daughter's cell phone number, none of which they usedWhy in the world would anyone attempt to call someone by phone when you've been told several times the phone in the house was out of order? I have since replaced the router and the house phoneI would like to get this matter resolved as soon as possible, it's been almost months now, I've never dealt with a company so unwilling to do right by their customers or so "the right hand doesn't know what the left hand is doing" and I am retired from a government jobThe only people willing to do "the job right" were the first two techs that come out to the house and the customer service employee that sent out the new boxes
Final Business Response /* (4000, 9, 2015/08/28) */
August 27,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 24, 2015, we received your rebuttal, dated August 20, 2015, filed with the Revdex.com
You expressed concern about the status of your damage claim and my attempts to reach you
I contacted our Corporate Field Resolutions (CFR) Team and they advised me that your damage claim has been deniedOur Engineering Team could find no evidence that DISH Network equipment was responsible for any damage to your TVs or other equipment
While we regret any inconvenience, we are unable to provide any compensation for this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/21) */
October 15,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with
the Revdex.com
You stated that DISH Network has billed you for unreturned leased equipmentYou said you returned the equipment in question and you requested that the equipment and charges be removed
When we spoke on October 13, 2015, I agreed to remove the equipment and charges from your accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/11/20) */
November 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 13, 2015, we received your complaint, dated November 12, 2015, filed
with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on November 16, and 18, 2015, were unsuccessful, and there was no option to leave a message
You maintain that your service was not disconnected as you requestedYou also stated that you were charged for unreturned equipment even though you had not received equipment return boxes
Although you contacted us on October 13, 2015, to disconnect your service, your service was already in a service interruption for non-paymentAs a result, your account was left as is and was fully disconnected on November 6, On this date your service charges were backdated to October 13, 2015, leaving an unpaid service balance of $
Due to the delinquency of your account, unreturned equipment fees were applied shortly after your service was disconnectedHowever, these fees were removed on November 18, 2015, when your equipment was received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 15, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On January 15, 2016, we received your rebuttal, dated January 14, 2016, filed with the Revdex.com You said that you covered your November 30, 2015, payment with a debit card payment on December 3, 2015. You also maintain that an additional payment was debited from your bank account on December 7, 2015. You requested compensation and said that you believed that DISH Network held back your refund until after your new bill had generated Please refer to my previous response wherein I explained that the November 26, 2015, and December 3, 2015, payments were the only ones that we received. Your bank may have logged one of the payments on December 7, 2015, but no other payments were debited by DISH Network at that time A refund was submitted on December 3, 2015, but was declined because you did not have a $credit balance The agent with whom you spoke on December 17, 2015, made an exception and applied a $and a $credit to your account in order to provide you with the $refund that you received. Had no credit been applied, your December 13, 2015, balance would have been $ As you have already received $in credits and as this issue was not caused by DISH Network, we are unable to provide additional compensation or adjustments If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 31, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 30, 2017, we received your complaint, dated January 27, 2017, filed with the Revdex.com You said that you requested to add the Regional Action Pack to your account but when you did, the National Action Pack and the Locals Pack were removed I reviewed your calls and chats with DISH Network and found that the National Action Pack and Locals Pack were removed in errorDuring your chat you declined to verify the changes to your account as your mother was on the phone with DISH Network, and you ended the chat Please note that both packs were restored to your account within ten minutes of removal. Your current monthly rate is $101.97, which is the correct price for the service to which you subscribe. Please note that this price is not higher than if the Regional Action Pack was added during your initial callWe sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing this issue to our attention so we may address it internally If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 19, *** *** ***
*** *** ***
***
*** ***
*** Re: Revdex.com Complaint # ***
*** Dear Dr***: On January 10, 2018, we received your complaint, dated January 9, 2018, filed with the Revdex.com You said that you received unwanted DISH Network emails. You indicated that these emails should not be sent to you and you requested that they cease In my last email, I advised you that of the three email addresses you gave me, I found one on an account and removed it. I also added all three email addresses to our Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/04/24) */
April 23,
Ms*** ***
PO Box ***
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 20, 2015, we received your complaint, dated April 17, 2015, filed with the RevDex.com
You said that you were double-billedYou also indicated that your balance is incorrect and requested compensation for your time
I attempted to reach you at (***) ***-*** on April 21, 22, and 23, No voicemail was available, so I was unable to leave a message
Our records indicate that your December 8, 2014, bill was higher than previous bills because your three months of free premium channels had run outAs we bill one month in advance for service, the bill included charges for the premiums for January The premiums were removed on December 26, 2014, and prorated credits were applied to your bill
Our records also indicate that you changed your billing information on February 27, We require that any changes be made at least seven days prior to your due dateThe automatic payment process is started before the due date, so any changes made within seven days of the due date will not be applied until after the due dateYour automatic payment was declined on March 9, Please note that the $payment reversal fee was waived as a courtesy
While we regret any confusion concerning your bill, as DISH Network has no control over the issue you reported we are unable to provide you with compensation
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
August 21, Dear Mr***: On August 16, 2016, we received your complaint, dated August 12, 2016, filed with the Revdex.com You maintain that you have experienced several issues with your DISH Network bills over the past six monthsYou added
that you receive disconnection notifications even when the balance of your account is not past dueYou said that when you asked to cancel your service without penalty because of the experience you had, DISH Network refused your requestYou reiterated your request to cancel your service without penalty When we spoke, I advised you that while DISH Network considers the commitment to be valid, I will make an exception and allow you to cancel without penalty We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
Tell us why here...August 23, 2016 Dear Ms***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you experienced poor customer service and you requested to have your early termination
fee waived. When we spoke, I advised you that while our customer agreements provide for changes in programming, as the agreement associated with your account is not signed, I waived the 24-month commitment associated with your account. We appreciate you bringing your concerns to our attention so we may address them internally. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because: Yes I did except your offer of the months free & the Hopper You offered that to make up for not following through with the agreement (free HD Channels & Netflix) that was originally made when I signed up & now has resolved that issue for meNow I am told I may have to deal with possibly losing channels that are part of the package deal I signed up for & I do not accept that I just can't believe a company can do business like this Is it wrong of me to expect as a new customer to get what I signed up for? What will you take away next? I feel if you cannot deliver everything I signed up for that I should not be under no obligation to stay with your company & not be subject to any cancellation fees
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/07/08) */
July 1,
Mr*** ***
*** *** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 25, 2015, we received your complaint, dated June 24, 2015, filed with the
Revdex.com
You indicated that you contacted Altitude Marketing to purchase internet serviceYou were informed that you could not purchase internet without TV service, so you ordered bothThe TV service was installed but you were informed that the internet could not be providedYou requested that the TV early termination fee be waivedYou would also like the service disconnected, and a refund
When we spoke on June 26, 2015, I agreed to waive your TV early termination feeYou indicated that you would disconnect the service after you confirmed that this would not impact your Brighthouse service
As of today, I have not received any additional contact from you regarding the disconnection of your serviceThe early termination fee has been waivedPlease contact DISH Network when you are ready to complete the disconnection process
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint:
I am rejecting this response because: you can't expect to be paid full price ever when for the full time I have problems with my serviceWhen they send a technician out the technician did find stuff wrong with my signal and told me to so to my face and she made some adjustments and there was still issueThere are a significant amount of trees behind the house it should have been put in a different placeRegardless I suffered nothing but issues the entire time while I was not having service or recording shows and weren't able to watch them and how to delete themThere's no way that I'm going to drop itI dunno that I will drag your name through the dirt on social media and people all my pages I will make sure I prevent as many people from getting service as I canWord of mouth and social media can definitely get things done if you stay diligentI regret ever doing with you I will never deal with you againDish Network is the worst TV outProbably why I came up with those budget plans because people are sick of y'all
Sincerely,
*** ***
Dear Ms***:On April 28, 2016, we received your rebuttal, dated April 27, 2016, filed with the Revdex.com.You indicated you were informed that your April 30, 2016, payment did not process correctlyYou requested that the matter be corrected before you close your complaintThe expiration date was manually corrected on your credit card information so your April 30, 2016, payment processed correctlyWe receive a weekly file from your financial institution that provides updated credit card account informationIt appears the information being provided on this file is incorrectThis is overriding the corrections we are making to your auto-payment information and causing it to be changed back to the incorrect informationTo resolve this matter, we are asking that you contact your financial institution and have them correct the credit card account information they are transmitting to DISH Network on this fileIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Tell us why here...August 23, 2016 Dear Mr***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you were advised that your programming package would include TV One, but it did not.
You requested your 24-month commitment be waived. When we spoke, I advised you that a review of your sales call revealed that you were provided with incorrect information concerning TV One. As such, I waived the 24-month commitment associated with your DISH Network account. We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing these concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dave SimonsDispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am rejecting it but I am not satisfied they should be made to fix this matter so that is does not happen is all I am asking I mean I was told first that they were waiting for a update to fix thei and I was suppose to be here in Jan or Feb well that was a lie. It is pretty frustrating that it happens on almost every show that I play back. And they are getting away with saying it is the tv stations well I have checked with them all and it is not theirs now someone is lying, and as far as me saying that a friend of mine had it with direct tv yes because they had a branch in the way of it. So I just cant figure out how a big company can do this to their customers that have been with them for so long. You would think I was asking for them to pay my whole bill I am not asking for anything I JUST WANT IT FIXED it is very frustrating and I am not passing the buck to someone else like they are blaming the tv stations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for taking my complaint and promptly following up on itThe complaint has been resolved by the office of the president of Dish Network, LLC., so please close the complaint
Sincerely,
*** ***
December 29,
*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.comMy attempts to reach
you by phone on December 22, and 29, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you are unable to use the Netflix feature on your receiver and you asked for assistance
Please contact me directly so we can work towards a resolution
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO ***
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