Tell us why here...March 28, 2016 Mr*** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept our resolution While we regret that you do not agree with the response in our previous correspondence, we believe we have offered you a considered and fair response to your complaintAt this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** ***
March 10, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms*** : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern with being charged an early termination fee, as you stated that no equipment was installed nor was a contract signedYou requested that the early termination fee be waivedI removed the early termination fee from your accountYour current balance is $If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
January 5, 2017 Dear Ms***: On December 15, 2016, we received your complaint, dated December 14, 2016, filed with the Revdex.com. You indicated that you have been without phone service since December 1, You requested that your service be
restored. When we spoke on December 15, 2016, I advised you that we are working with CenturyLink to repair the service, and I scheduled a CenturyLink technician to come to your home. You confirmed that your phone service was restored on December 24, 2016; however, the line was noisy with staticI advised you that I would communicate with CenturyLink to correct that situation. We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we appreciate your patience while we work with CenturyLink to resolve the issues you are experiencing with your phone service. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 8:am-4:pm MST, MON-FRI###-###-####
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***
Dear Ms***: On July 11, 2016, we received your complaint, dated July 7, 2016, filed with the Revdex.com You indicated that a DISH Network account is appearing on your credit report although you have never had our serviceYou requested that this information be removed When I spoke with you by telephone today, I informed you that in order to have this removed from your credit report, you will need to file an Identity Theft AffidavitYou told me you want no further contact from us, and you terminated the call If you feel that you have been a victim of ID theft, you may file an ID Theft Affidavit (enclosed). Once you have filled it out and signed it, please send it to the DISH Network Identity Theft Verification TeamThe team will not start the investigative process until a signed ID Theft Affidavit has been received. If you have sent the affidavit and have not been contacted, you may call their direct line at *** ***You can expect to receive a call back in 24-hours You can send the documentation by: Fax: *** Email: *** Mail: ID Theft Verification Team PO Box *** *** ** *** If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure
December 14, Dear Mr***: On December 14, 2016, we received your complaint, dated December 13, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were charged a $activation
fee and a $processing feeYou indicated that the www.dishpromotions.com website offered a free activationHowever, you were advised that you did not credit qualify for that offerYou disagreed that your current credit standing would not qualify and you requested that the matter be addressed When we spoke today, I advised you that you purchased your service from Sterling Commerce Group, an independent retail service providerThey do disclose their $processing feeI also informed you that our free activation offer does state that credit qualification is required; however, as a courtesy, I agreed to waive your $activation feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
August 1, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On July 26, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You expressed further concern with the early termination fee that was applied to your DISH Network accountYou again stated that you were not billed the bundled monthly rate that was initially quotedYou requested that the fee be reversedYou would also like the satellite dish removed from your home As previously advised, the 24-month agreement applies to our service onlyA review of the sales call found that you were billed correctly for DISH Network services Our records confirm that the satellite dish was removed from your home on July 24, The early termination fee was also reversed, leaving your account with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I am not rejecting it fullythey contacted meand made an acceptable offer, they dropped the disconect fee and and sent out boxes to return the equipment they were to send me an itemized bill so I could pay the balence offbut on friday the 2nd they took a withdrawl from my bank account for without any noticealso they were never authorized to take any money from this account, it was used time for the initial deposit and were told one time onlywe do not pay bills from that account, my husband pays from a separate accountthey overdrafted my bank account and left me stranded without gas money to get home, my husband had to take a half day off work to bring me moneyif someone took the time to find this account number they could have called meisn't this action bank fraudi have tried to contact the person who set this deal up without a response
Sincerely,
*** ***
January 10, Ms*** *** *** *** *** *** ***, SC *** Re: Revdex.com Complaint # *** *** Dear Ms***: On January 9, 2017, we received your rebuttal, dated January 7, 2017, filed with the Revdex.com You disputed the information I provided in my response and maintain you were billed for services rendered after you requested to disconnect your *** account As I explained in my previous response, I reviewed your June 22, 2016, call and the agent you spoke with did provide you with phone numbers for *** and *** so you could contact them concerning internet serviceAt that time, you left your DISH Network account active. We have no record of any calls prior to this except one on January 12, 2016, which consisted of a request for a lower monthly rate Please note that DISH Network has no control over *** billing and you must contact them directly concerning your balance with them If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
April 15, Ms*** *** *** *** *** *** *** * *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 8, 2016, we received your correspondence, dated April 7, 2016, filed with the Revdex.com You stated that you have experienced ongoing billing issues with your DISH Network serviceYou indicated that you were promised a free service move in January Internet was not installed as requested, and you did not receive the discount you were promised to restart your serviceYou requested that you be provided the pricing you were originally quoted, internet installation, and to have all reconnect fees waivedYou also requested that all contact be in writing I have received no response to my April 12, 2016, email correspondence (copy enclosed) When you began service in September 2013, you were provided our standard new customer promotional discount for months with a 24-month term commitmentWhen your promotional period ended, you were billed the regular price for your service I have reviewed the calls and chat records on your account We moved your service on February 28, Your account did not meet the requirements to qualify for the free move offer, nor do our records indicate that you were offered a free moveYou were charged $on February 28, As a courtesy, you were provided a $credit toward the move fee on April 14, 2014. Your account was disconnected for non-payment on July 6, You called in on July 8, 2015, to inquire about payment to restart your serviceYou were offered a one-time 50% discount on your past-due balance, and a credit of $was applied to your account to assist you in restarting the serviceThere was no offer made to provide monthly discounts on your bill going forward We received a chat inquiry from you about internet on August 15, You were referred to our internet sales team and provided a contact numberThe request was not pursued you are not currently under any contractual commitment with DISH Network If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
March 14, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 9, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 9, and 14, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You expressed concern regarding a bill you received for $You asked that the balance be waived, and for your credit report to be corrected A review of your account reveals that the ending balance of $is a result of your shipping fees for the return of your leased equipmentThese fees are disclosed at the point of sale and in the contractThey were also disclosed to you when you closed your accountAlthough we consider the fees to be valid, I have waived them as a courtesyYour credit report will be updated to reflect that the balance has been paid If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposed resolutionMy complaint was not that the Dish Network equipment was faultyMy complaint is that I was not receiving high definitionI have canceled my dish service and now have Direct TVI now have high definition again and a crystal clear pictureMy non HD channels with Direct tv are clearer than the HD channels with DishWeather or not the Dish equipment was faulty, I never had high definitionYou charged me for six months for a service you did not provide, charged me for the tune up tv that I was told I was not going to be charged for and never has been returned as you stated and now want to charge me for canceling my contractWhat you are running is a downright SCAM! Further more I ask for a copy of my contract because I didn't recall signing a contractI was sent a copy of the contractMy name is printed on it but is signed by someone I have never heard ofI was here during the installation as well as my wife and kidsNone of our names are signed on the contractIf addition monies are removed from my account for any reason, I will contact an attorney
Initial Business Response /* (1000, 5, 2015/08/14) */
August 10,
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear*** ***:
On July 30, 2015, we received your correspondence, dated July 29, 2015, filed
with the Revdex.com
You stated that a technician visit was scheduled for your DISH Network service at your residence in Posey, CAThe technician did not arrive for the first or second appointmentAdditionally, the customer service that you encountered when addressing the matter with the local installing office did not meet your expectationsYou requested that this matter be addressed
When we spoke on August 3, 2015, I apologized for the inconvenience that you experiencedI offered to forward your concerns to the appropriate department so the matter could be further investigatedAdditionally, I offered to provide a monthly $credit for six months for your travel time and missed appointmentsYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 15, Ms*** *** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.com You disputed the $early termination fee because you moved to an apartment that does not allow the installation of the satellite dishHowever, your apartment management will not provide you with documentation stating this When I spoke with you by telephone today, I explained that this account was established under the Digital Home Advantage (DHA) 24-month agreementYou are bound by the terms of this agreement if you change your residenceHowever, as an exception, I removed the $early termination fee To avoid unreturned equipment fees, please return the receivers and remotesBoxes were shipped under UPS tracking number *** to *** *** *** *** *** *** *** ** ***Keep the return tracking number for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
November 13, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On October 19, 2017, we received your complaint, dated October 18, 2017, filed with the Revdex.com You maintain that you qualify for high-speed internet, but you could not get it in your areaYou were overcharged for TV service and we would not honor the price on the flyerYou maintain that the credit check was unauthorized and you expressed concern with the customer service you received When I spoke with you by telephone today, I requested the name and phone number that was provided on the advertisement that you responded toI advised you that without this information, I am unable to determine who you contacted, as independent retailers are authorized to sell service for other providers DISH Network advertisements include notification that qualification and restrictions apply based on availability in your location When you provided your personal information, you authorized the credit checks DISH Network does not discriminate on the basis of age, race, sex, color, religion, national origin, disability, or any other status protected by federal, state or local law. Additionally, DISH Network’s multi-cultural channels attract a diverse customer base If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/06/03) */
June 1,
Mr*** ***
*** S*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the
Revdex.com
My attempts to contact you by phone at (***) ***-*** on May 27, and 29, 2015, were unsuccessful; however, I left three messages
You maintain that your satellite dish was used to connect service for your upstairs neighborYou requested that your service be restarted for free and your balance be waived due to this issue
Thank you for bringing this matter to our attention; however, this has no impact on your services or charges
We are unable to honor your request to waive your unpaid balanceIf you wish to restart your service, an upfront payment of $is due for services that you received
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I was never notified that Dish can use my dish for other parties service I paid for the brick and the tripod to hold my dish as well, so I don't think it is fairIf they don't want to restore my service which I know can be done with out my paymentI rather have them cancel my service with out balance due and I will send there box back
Final Business Response /* (4000, 13, 2015/06/18) */
June 15,
Mr*** ***
*** S*** ***, # ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 15, 2015, we received your correspondence, dated June 11, 2015, filed with the Revdex.com
You continue to request credits on your account because your satellite dish was used to connect your neighbor's DISH Network service
We are unable to honor your request for account credits due to this issueWe regret that you do not agree with our decision
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Final Consumer Response /* (2000, 15, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/21) */
August 7,
***
Re: ***
Dear ***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You indicated that you have not received a refund for your overpayment and you received different information regarding the processing time
Your DISH Network service was canceled on July 22, 2015, and a refund of $was submitted for your overpaymentSince we were unable to process the refund electronically, a refund check was necessaryPlease be advised that it may take up to days for a refund check to be processed
When I spoke with you by phone on August 5, 2015, I advised you that the refund check was mailed to your home on August 4, Please allow up to seven days for mail time
We appreciate that you brought this issue to our attention so that we may address it internally with the appropriate personnelWe apologize for any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear *** ***: On June 17, 2016, we received your complaint, dated June 14, 2016, filed with the Revdex.com You indicated that you have never had a DISH Network account nor have you ever applied for an account and you requested that the inquiries be removed from your credit
reportYou maintain that you received two ***bank cards that you did not apply forYou also mentioned *** Our research discovered that on May 10, 2016, your wife (*** ***) called in to request serviceShe provided your information to establish the accountThe representative requested to speak with you to get authorization to run a credit check and you gave your verbal permission Because you authorized the credit inquiry, we are unable to remove it from your report We are unable to assist you with your concerns regarding *** and ***bank, as these companies are separate entities and they are not affiliated with DISH NetworkPlease contact them directly If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that, while this solution is not the original request, this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:that does not resolve the issue I’m having in waiving the fee for the major inconvenience you caused my familyThe money was returned a week and a half later after I went through the hardship I did and now you want me to pay the fee when your company messed up and charged me on the wrong dayUnacceptablePlease waive the termination fee or I will not accept your response.
Sincerely,
*** ***
Tell us why here...March 28, 2016 Mr*** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept our resolution While we regret that you do not agree with the response in our previous correspondence, we believe we have offered you a considered and fair response to your complaintAt this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** ***
March 10, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms*** : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern with being charged an early termination fee, as you stated that no equipment was installed nor was a contract signedYou requested that the early termination fee be waivedI removed the early termination fee from your accountYour current balance is $If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
January 5, 2017 Dear Ms***: On December 15, 2016, we received your complaint, dated December 14, 2016, filed with the Revdex.com. You indicated that you have been without phone service since December 1, You requested that your service be
restored. When we spoke on December 15, 2016, I advised you that we are working with CenturyLink to repair the service, and I scheduled a CenturyLink technician to come to your home. You confirmed that your phone service was restored on December 24, 2016; however, the line was noisy with staticI advised you that I would communicate with CenturyLink to correct that situation. We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we appreciate your patience while we work with CenturyLink to resolve the issues you are experiencing with your phone service. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 8:am-4:pm MST, MON-FRI###-###-####
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***
Dear Ms***: On July 11, 2016, we received your complaint, dated July 7, 2016, filed with the Revdex.com You indicated that a DISH Network account is appearing on your credit report although you have never had our serviceYou requested that this information be removed When I spoke with you by telephone today, I informed you that in order to have this removed from your credit report, you will need to file an Identity Theft AffidavitYou told me you want no further contact from us, and you terminated the call If you feel that you have been a victim of ID theft, you may file an ID Theft Affidavit (enclosed). Once you have filled it out and signed it, please send it to the DISH Network Identity Theft Verification TeamThe team will not start the investigative process until a signed ID Theft Affidavit has been received. If you have sent the affidavit and have not been contacted, you may call their direct line at *** ***You can expect to receive a call back in 24-hours You can send the documentation by: Fax: *** Email: *** Mail: ID Theft Verification Team PO Box *** *** ** *** If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure
December 14, Dear Mr***: On December 14, 2016, we received your complaint, dated December 13, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were charged a $activation
fee and a $processing feeYou indicated that the www.dishpromotions.com website offered a free activationHowever, you were advised that you did not credit qualify for that offerYou disagreed that your current credit standing would not qualify and you requested that the matter be addressed When we spoke today, I advised you that you purchased your service from Sterling Commerce Group, an independent retail service providerThey do disclose their $processing feeI also informed you that our free activation offer does state that credit qualification is required; however, as a courtesy, I agreed to waive your $activation feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
August 1, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On July 26, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You expressed further concern with the early termination fee that was applied to your DISH Network accountYou again stated that you were not billed the bundled monthly rate that was initially quotedYou requested that the fee be reversedYou would also like the satellite dish removed from your home As previously advised, the 24-month agreement applies to our service onlyA review of the sales call found that you were billed correctly for DISH Network services Our records confirm that the satellite dish was removed from your home on July 24, The early termination fee was also reversed, leaving your account with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I am not rejecting it fullythey contacted meand made an acceptable offer, they dropped the disconect fee and and sent out boxes to return the equipment they were to send me an itemized bill so I could pay the balence offbut on friday the 2nd they took a withdrawl from my bank account for without any noticealso they were never authorized to take any money from this account, it was used time for the initial deposit and were told one time onlywe do not pay bills from that account, my husband pays from a separate accountthey overdrafted my bank account and left me stranded without gas money to get home, my husband had to take a half day off work to bring me moneyif someone took the time to find this account number they could have called meisn't this action bank fraudi have tried to contact the person who set this deal up without a response
Sincerely,
*** ***
January 10, Ms*** *** *** *** *** *** ***, SC *** Re: Revdex.com Complaint # *** *** Dear Ms***: On January 9, 2017, we received your rebuttal, dated January 7, 2017, filed with the Revdex.com You disputed the information I provided in my response and maintain you were billed for services rendered after you requested to disconnect your *** account As I explained in my previous response, I reviewed your June 22, 2016, call and the agent you spoke with did provide you with phone numbers for *** and *** so you could contact them concerning internet serviceAt that time, you left your DISH Network account active. We have no record of any calls prior to this except one on January 12, 2016, which consisted of a request for a lower monthly rate Please note that DISH Network has no control over *** billing and you must contact them directly concerning your balance with them If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
April 15, Ms*** *** *** *** *** *** *** * *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 8, 2016, we received your correspondence, dated April 7, 2016, filed with the Revdex.com You stated that you have experienced ongoing billing issues with your DISH Network serviceYou indicated that you were promised a free service move in January Internet was not installed as requested, and you did not receive the discount you were promised to restart your serviceYou requested that you be provided the pricing you were originally quoted, internet installation, and to have all reconnect fees waivedYou also requested that all contact be in writing I have received no response to my April 12, 2016, email correspondence (copy enclosed) When you began service in September 2013, you were provided our standard new customer promotional discount for months with a 24-month term commitmentWhen your promotional period ended, you were billed the regular price for your service I have reviewed the calls and chat records on your account We moved your service on February 28, Your account did not meet the requirements to qualify for the free move offer, nor do our records indicate that you were offered a free moveYou were charged $on February 28, As a courtesy, you were provided a $credit toward the move fee on April 14, 2014. Your account was disconnected for non-payment on July 6, You called in on July 8, 2015, to inquire about payment to restart your serviceYou were offered a one-time 50% discount on your past-due balance, and a credit of $was applied to your account to assist you in restarting the serviceThere was no offer made to provide monthly discounts on your bill going forward We received a chat inquiry from you about internet on August 15, You were referred to our internet sales team and provided a contact numberThe request was not pursued you are not currently under any contractual commitment with DISH Network If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
March 14, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 9, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 9, and 14, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You expressed concern regarding a bill you received for $You asked that the balance be waived, and for your credit report to be corrected A review of your account reveals that the ending balance of $is a result of your shipping fees for the return of your leased equipmentThese fees are disclosed at the point of sale and in the contractThey were also disclosed to you when you closed your accountAlthough we consider the fees to be valid, I have waived them as a courtesyYour credit report will be updated to reflect that the balance has been paid If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposed resolutionMy complaint was not that the Dish Network equipment was faultyMy complaint is that I was not receiving high definitionI have canceled my dish service and now have Direct TVI now have high definition again and a crystal clear pictureMy non HD channels with Direct tv are clearer than the HD channels with DishWeather or not the Dish equipment was faulty, I never had high definitionYou charged me for six months for a service you did not provide, charged me for the tune up tv that I was told I was not going to be charged for and never has been returned as you stated and now want to charge me for canceling my contractWhat you are running is a downright SCAM! Further more I ask for a copy of my contract because I didn't recall signing a contractI was sent a copy of the contractMy name is printed on it but is signed by someone I have never heard ofI was here during the installation as well as my wife and kidsNone of our names are signed on the contractIf addition monies are removed from my account for any reason, I will contact an attorney
Initial Business Response /* (1000, 5, 2015/08/14) */
August 10,
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear*** ***:
On July 30, 2015, we received your correspondence, dated July 29, 2015, filed
with the Revdex.com
You stated that a technician visit was scheduled for your DISH Network service at your residence in Posey, CAThe technician did not arrive for the first or second appointmentAdditionally, the customer service that you encountered when addressing the matter with the local installing office did not meet your expectationsYou requested that this matter be addressed
When we spoke on August 3, 2015, I apologized for the inconvenience that you experiencedI offered to forward your concerns to the appropriate department so the matter could be further investigatedAdditionally, I offered to provide a monthly $credit for six months for your travel time and missed appointmentsYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 15, Ms*** *** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.com You disputed the $early termination fee because you moved to an apartment that does not allow the installation of the satellite dishHowever, your apartment management will not provide you with documentation stating this When I spoke with you by telephone today, I explained that this account was established under the Digital Home Advantage (DHA) 24-month agreementYou are bound by the terms of this agreement if you change your residenceHowever, as an exception, I removed the $early termination fee To avoid unreturned equipment fees, please return the receivers and remotesBoxes were shipped under UPS tracking number *** to *** *** *** *** *** *** *** ** ***Keep the return tracking number for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
November 13, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On October 19, 2017, we received your complaint, dated October 18, 2017, filed with the Revdex.com You maintain that you qualify for high-speed internet, but you could not get it in your areaYou were overcharged for TV service and we would not honor the price on the flyerYou maintain that the credit check was unauthorized and you expressed concern with the customer service you received When I spoke with you by telephone today, I requested the name and phone number that was provided on the advertisement that you responded toI advised you that without this information, I am unable to determine who you contacted, as independent retailers are authorized to sell service for other providers DISH Network advertisements include notification that qualification and restrictions apply based on availability in your location When you provided your personal information, you authorized the credit checks DISH Network does not discriminate on the basis of age, race, sex, color, religion, national origin, disability, or any other status protected by federal, state or local law. Additionally, DISH Network’s multi-cultural channels attract a diverse customer base If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/06/03) */
June 1,
Mr*** ***
*** S*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the
Revdex.com
My attempts to contact you by phone at (***) ***-*** on May 27, and 29, 2015, were unsuccessful; however, I left three messages
You maintain that your satellite dish was used to connect service for your upstairs neighborYou requested that your service be restarted for free and your balance be waived due to this issue
Thank you for bringing this matter to our attention; however, this has no impact on your services or charges
We are unable to honor your request to waive your unpaid balanceIf you wish to restart your service, an upfront payment of $is due for services that you received
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I was never notified that Dish can use my dish for other parties service I paid for the brick and the tripod to hold my dish as well, so I don't think it is fairIf they don't want to restore my service which I know can be done with out my paymentI rather have them cancel my service with out balance due and I will send there box back
Final Business Response /* (4000, 13, 2015/06/18) */
June 15,
Mr*** ***
*** S*** ***, # ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 15, 2015, we received your correspondence, dated June 11, 2015, filed with the Revdex.com
You continue to request credits on your account because your satellite dish was used to connect your neighbor's DISH Network service
We are unable to honor your request for account credits due to this issueWe regret that you do not agree with our decision
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Final Consumer Response /* (2000, 15, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/21) */
August 7,
***
Re: ***
Dear ***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You indicated that you have not received a refund for your overpayment and you received different information regarding the processing time
Your DISH Network service was canceled on July 22, 2015, and a refund of $was submitted for your overpaymentSince we were unable to process the refund electronically, a refund check was necessaryPlease be advised that it may take up to days for a refund check to be processed
When I spoke with you by phone on August 5, 2015, I advised you that the refund check was mailed to your home on August 4, Please allow up to seven days for mail time
We appreciate that you brought this issue to our attention so that we may address it internally with the appropriate personnelWe apologize for any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 5, 2015/08/25) */
Please see attached
Dear *** ***: On June 17, 2016, we received your complaint, dated June 14, 2016, filed with the Revdex.com You indicated that you have never had a DISH Network account nor have you ever applied for an account and you requested that the inquiries be removed from your credit
reportYou maintain that you received two ***bank cards that you did not apply forYou also mentioned *** Our research discovered that on May 10, 2016, your wife (*** ***) called in to request serviceShe provided your information to establish the accountThe representative requested to speak with you to get authorization to run a credit check and you gave your verbal permission Because you authorized the credit inquiry, we are unable to remove it from your report We are unable to assist you with your concerns regarding *** and ***bank, as these companies are separate entities and they are not affiliated with DISH NetworkPlease contact them directly If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that, while this solution is not the original request, this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:that does not resolve the issue I’m having in waiving the fee for the major inconvenience you caused my familyThe money was returned a week and a half later after I went through the hardship I did and now you want me to pay the fee when your company messed up and charged me on the wrong dayUnacceptablePlease waive the termination fee or I will not accept your response.
Sincerely,
*** ***