January 13, Mr*** *** *** *** *** Woodruff, SC *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 13, 2016, we received your rebuttal, dated January 8, 2016, filed with the Revdex.comYou are requesting a full refund of the funds we collectedYour request is denied; however, my offer for a refund of $still standsIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
January 17, 2017 Dear Ms***: On January 13, 2017, we received your complaint, dated January 12, 2017, filed with the Revdex.com. You stated that you recently received a $collection notice from DISH NetworkThis notification is related to a
QuickTel account you disconnected in You understood the balance was paid in full and you requested that this issue be resolved. When we spoke today, I agreed to resolve the $account balance as a courtesyI also requested that the charge be removed from the collections process and the debt be deleted from your credit reportYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
January 18, Dear Ms***: On January 18, 2017, we received your rebuttal, dated January 13, 2017, filed with the Revdex.com You indicated you were advised that DISH Network does not bill in advanceIn addition, you requested to have your calls reviewed as you said you asked to have your TRIA retrieved Please refer to my previous response wherein I informed you that I did review your call from when you terminated your internet service, and you told our agent that you left your TRIA at your previous address. No work order was created as the agent advised you that DISH Network cannot go to your old address and retrieve equipment I reviewed your account again and found no instance of an agent advising you that DISH Network does not bill in advance, and I did not advise you of that either While I regret that you do not agree with my response, I are unable to alter it as it is based on our records and reviews of your recorded calls If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Dear Ms***: On April 13, 2016, we received your complaint, dated April 10, 2016, filed with the Revdex.comYou said that your monthly rate increased and you disputed the late feeI attempted to reach you at ###-###-#### on April 14, and 18, 2016, but I was only able to leave
one voicemailIn my message, I advised you that your monthly rate did not increase but the monthly credits you were receiving endedOur records indicate that we did not receive a payment for the bill that generated on January 1, 2016. Your balance for January carried over to your February bill, causing it to be higher. We have not received a full payment for your balance since, which causes $late fees to be applied to your account. To avoid late fees in the future, please pay your full bill balance by the due dateWhile we sincerely regret any confusion this issue may have caused, we are unable to honor your request to waive your 24-month commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/08/24) */
August 14,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 10, 2015, we received your complaint, dated August 7, 2015, filed with
the Revdex.comMy attempts to reach you by phone on August 12, and 14, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you didn't agree to extend your contract when you added an additional receiverYou expressed concern regarding being charged an early termination fee and you requested a refund
A review of your account reveals that you agreed to an equipment upgrade with a 24-month commitmentAlthough we consider the charge to be accurate, I waived the $early termination feeA refund will be provided within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
August 5, Dear Mr***: On August 1, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com You said that you were going to move and you have seen the advertisement for free movers from DISH Network, but
when you called to set up an appointment, you were told you did not qualify for this promotionYou also disputed the $fee to put your account on DISH Pause When we spoke, I informed you that the free movers option is for customers that have been with DISH Network for more than monthsI also explained the $pause feeAs an exception, I offered to restart your service with the same promotion you were receiving and waive the movers fee ($100.00)You agreed and you said you would call me to restart your service after you are done moving If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT
Complaint: ***
I am rejecting this response because: Both *** and Dish are completely inflexible on this issue Dish claims that they can't undo the charge once unbundled, and *** link refuses to supply a credit as it is a Dish charge The initial error was with *** misrepresenting how to close the account, and the second error was with Dish crediting only month's charges when they should have credited back in September before the accounts were unbundled Despite my following the instructions I was given to wait several billing cycles the $balance remains.
Sincerely,
*** *** ***
Initial Business Response /* (1000, 5, 2015/08/26) */
August 10,
*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear ***:
On August 10, 2015, we received your complaint, dated August 7, 2015, filed with
the Revdex.com
You disputed the early termination fee applied to your DISH Network account
When we spoke, I advised you that while our records indicate you were informed that our DISH'n It Up promotion requires a new 24-month commitment, as your agreement was signed "NA", I waived the early termination fee applied to your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/20) */
July 17,
Ms*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the RevDex.com
You expressed concern about the early termination fee applied to your DISH Network account
When we spoke, I advised you that in appreciation for your long-time patronage, I waived the $balance associated with your account
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the outcome due to my account being cleared of any erroneous chargesI appreciate all the help I have received with this matter
October 31, 2016 Dear Mrand Mrs***: On October 28, 2016, we received your complaint, dated October 27, 2016, filed with the Revdex.com. You said that the technician scheduled for October 17, 2016, missed the appointment. You also expressed
concern about the level of customer service you received. I attempted to reach you at ###-###-#### on October and 31, 2016. My call on October 31, 2016, was answered but then terminated after I identified myself. We sincerely regret any inconvenience this issue may have caused. Because we appreciate your business, I applied a one-time, time-without-service credit, totaling $47.79, and a monthly $credit for months. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because: I know for a fact that you have lied about this. I have tape recorded the "techs" last visits and even have an email with a description of the visit. None of which say there is no problem. I will now contact the FCC and the Attorney Generals office
Sincerely,
*** ***
December 21,
Mr*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Revdex.com
You said that you were
told your monthly rate would be $for months and that we are not honoring this offer
When we spoke, I informed you that our records reflect that on July 27, 2014, we offered you a $monthly credit for months with HBO for half price ($9.50) for six monthsI advised you that HBO was not removed after the six months; therefore, your monthly rate increased by $a monthWe also experienced a $increase for your programming package in February
We consider the charges on your account to be accurate, but we will continue to apply the $credit until February
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
Complaint: ***
I am rejecting this response because:I attempted to contact the representative on multiple occasions and was sent to voicemail every time and did not receive a response within the days so I moved on to another company
Sincerely,
*** ***
February 24, Ms*** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On February 23, 2016, we received your rebuttal, dated February 22, 2016, filed with the Revdex.com You said that you were told that your bill would only increase by $after your first year of serviceYou requested that your billing be corrected When we spoke by phone, I told you that I’m unable to confirm what you were told by Windstream agentsHowever, DISH Network sent you a confirmation email the day you placed your order to *** This email explained the promotion you agreed to and the promotional credits you will receiveI informed you that we consider your billing to be accurate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***They can call me to schedule a nother visit as long as it does not conflict with my schedule my daughter is severely ill and in the hospital however someone can call today or tomorrow to schedule another managers visit
Complaint: ***
I am rejecting this response because: I have never been made aware of a $charge, and was never charged $aside from the $that was stolen from me by DISH networkMs Ana V*** is now creating new rules and charges to back up her claim that I am the one responsible for not returning the equipment in a timely mannerI still have the second tracking number that was issued to me by DISH, after the first box that was supposedly shipped to me, never reached the intended destinationThe second tracking number showed that the box never left the DISH facility, and still hadn't when I was wrongfully charged $162.00, therefore it never was in my possession to return the equipmentMs V*** needs to acknowledge her and her staff's error, and do what is necessary to reinstate good character and good business practices on their partI was out the $for two weeks -- that was rightfully MY money, and not Dish's for them to hold as hostage for two weeksI am owed $to compensate for the hassle I have been put through for their errorMs V*** and her staff need to be held accountable for their errors in order to prevent something like this happening again to me or someone else
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** For further clarification. *** with Dish did call and leave voice mail messages. I was on Spring break at that time and called *** twice when I returned home and left voicemails. On my third day back, Apr 8th, I called the Customer Escalation # as referenced by Revdex.com. I spoke to a lady who informed me that a note was placed in my record from *** saying that the termination fee would be waived. That is all that I was seeking, to be able to make a clean break after being a customer for 4+ years. I was completely caught off guard when told there was an early termination fee when I called in to disconnect service. At that time the only solution offered was to have a document request for the signed forms that were on file. I received a page PDF the following day and reviewed and did not see any mention in the document or fine print that stated a new year contract was in place. At that time, I called Dish and spoke with *** about the fee and the only solution offered was for me to mail a letter (snail mail) to an account dispute center in Colorado with a copy of my document and letter stating my dispute. I asked *** if there was any other # or email that could expedite this issue and was told that there was nothing more he could do for me. That is what prompted the Revdex.com complaint. I am satisfied that the fee will be waived but am still waiting to see confirmation of this. I recently received a bill created on Apr 8th that still has the fee so I am currently waiting for a letter or revised bill that shows this fee removed. At that point I will be completely satisfied
Complaint: ***
I am rejecting this response because: I have had to continue to pay for the service while waiting for a response for going on monthsThe Customer Service Rep stated regardless of I paid for the account or not they would still charge whatever bank account was listed on the account and they did not have to have my on to do so.
Sincerely,
*** ***
Initial Business Response /* (1000, 15, 2015/10/22) */
October 14,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed
with the Revdex.com
You said that you were overcharged $and you requested a refund
When we spoke, I advised you that you were given a monthly $credit for six monthsDue to unfortunate timing, your first credit hit the day after your due date, causing your whole balance to be debitedAs such, your July payment was $less than your regular rate
I offered to apply a $refund, but I also explained that it would increase your balance by $20.00, as the original $credit had already been usedYou advised me to forget it and terminated our call
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 23, 2015/11/09) */
Please see attachment
Final Business Response /* (4000, 25, 2015/11/11) */
November 10,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 10, 2015, we received your rebuttal, dated November 4, 2015, filed with the Revdex.com
You said that you do not understand how a $refund would result in a $charge being applied to your account
As I explained in my previous response, the $credit to which you refer was already used when your July payment was $less than your monthly rateAs you are receiving the monthly adjustment that you were offered, we are unable to provide further adjustments for this issue
We sincerely regret any confusion this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 13, Mr*** *** *** *** *** Woodruff, SC *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 13, 2016, we received your rebuttal, dated January 8, 2016, filed with the Revdex.comYou are requesting a full refund of the funds we collectedYour request is denied; however, my offer for a refund of $still standsIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
January 17, 2017 Dear Ms***: On January 13, 2017, we received your complaint, dated January 12, 2017, filed with the Revdex.com. You stated that you recently received a $collection notice from DISH NetworkThis notification is related to a
QuickTel account you disconnected in You understood the balance was paid in full and you requested that this issue be resolved. When we spoke today, I agreed to resolve the $account balance as a courtesyI also requested that the charge be removed from the collections process and the debt be deleted from your credit reportYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
January 18, Dear Ms***: On January 18, 2017, we received your rebuttal, dated January 13, 2017, filed with the Revdex.com You indicated you were advised that DISH Network does not bill in advanceIn addition, you requested to have your calls reviewed as you said you asked to have your TRIA retrieved Please refer to my previous response wherein I informed you that I did review your call from when you terminated your internet service, and you told our agent that you left your TRIA at your previous address. No work order was created as the agent advised you that DISH Network cannot go to your old address and retrieve equipment I reviewed your account again and found no instance of an agent advising you that DISH Network does not bill in advance, and I did not advise you of that either While I regret that you do not agree with my response, I are unable to alter it as it is based on our records and reviews of your recorded calls If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Dear Ms***: On April 13, 2016, we received your complaint, dated April 10, 2016, filed with the Revdex.comYou said that your monthly rate increased and you disputed the late feeI attempted to reach you at ###-###-#### on April 14, and 18, 2016, but I was only able to leave
one voicemailIn my message, I advised you that your monthly rate did not increase but the monthly credits you were receiving endedOur records indicate that we did not receive a payment for the bill that generated on January 1, 2016. Your balance for January carried over to your February bill, causing it to be higher. We have not received a full payment for your balance since, which causes $late fees to be applied to your account. To avoid late fees in the future, please pay your full bill balance by the due dateWhile we sincerely regret any confusion this issue may have caused, we are unable to honor your request to waive your 24-month commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/08/24) */
August 14,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 10, 2015, we received your complaint, dated August 7, 2015, filed with
the Revdex.comMy attempts to reach you by phone on August 12, and 14, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you didn't agree to extend your contract when you added an additional receiverYou expressed concern regarding being charged an early termination fee and you requested a refund
A review of your account reveals that you agreed to an equipment upgrade with a 24-month commitmentAlthough we consider the charge to be accurate, I waived the $early termination feeA refund will be provided within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
August 5, Dear Mr***: On August 1, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com You said that you were going to move and you have seen the advertisement for free movers from DISH Network, but
when you called to set up an appointment, you were told you did not qualify for this promotionYou also disputed the $fee to put your account on DISH Pause When we spoke, I informed you that the free movers option is for customers that have been with DISH Network for more than monthsI also explained the $pause feeAs an exception, I offered to restart your service with the same promotion you were receiving and waive the movers fee ($100.00)You agreed and you said you would call me to restart your service after you are done moving If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT
Complaint: ***
I am rejecting this response because: Both *** and Dish are completely inflexible on this issue Dish claims that they can't undo the charge once unbundled, and *** link refuses to supply a credit as it is a Dish charge The initial error was with *** misrepresenting how to close the account, and the second error was with Dish crediting only month's charges when they should have credited back in September before the accounts were unbundled Despite my following the instructions I was given to wait several billing cycles the $balance remains.
Sincerely,
*** *** ***
Initial Business Response /* (1000, 5, 2015/08/26) */
August 10,
*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear ***:
On August 10, 2015, we received your complaint, dated August 7, 2015, filed with
the Revdex.com
You disputed the early termination fee applied to your DISH Network account
When we spoke, I advised you that while our records indicate you were informed that our DISH'n It Up promotion requires a new 24-month commitment, as your agreement was signed "NA", I waived the early termination fee applied to your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/20) */
July 17,
Ms*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the RevDex.com
You expressed concern about the early termination fee applied to your DISH Network account
When we spoke, I advised you that in appreciation for your long-time patronage, I waived the $balance associated with your account
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the outcome due to my account being cleared of any erroneous chargesI appreciate all the help I have received with this matter
October 31, 2016 Dear Mrand Mrs***: On October 28, 2016, we received your complaint, dated October 27, 2016, filed with the Revdex.com. You said that the technician scheduled for October 17, 2016, missed the appointment. You also expressed
concern about the level of customer service you received. I attempted to reach you at ###-###-#### on October and 31, 2016. My call on October 31, 2016, was answered but then terminated after I identified myself. We sincerely regret any inconvenience this issue may have caused. Because we appreciate your business, I applied a one-time, time-without-service credit, totaling $47.79, and a monthly $credit for months. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because: I know for a fact that you have lied about this. I have tape recorded the "techs" last visits and even have an email with a description of the visit. None of which say there is no problem. I will now contact the FCC and the Attorney Generals office
Sincerely,
*** ***
December 21,
Mr*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Revdex.com
You said that you were
told your monthly rate would be $for months and that we are not honoring this offer
When we spoke, I informed you that our records reflect that on July 27, 2014, we offered you a $monthly credit for months with HBO for half price ($9.50) for six monthsI advised you that HBO was not removed after the six months; therefore, your monthly rate increased by $a monthWe also experienced a $increase for your programming package in February
We consider the charges on your account to be accurate, but we will continue to apply the $credit until February
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
Complaint: ***
I am rejecting this response because:I attempted to contact the representative on multiple occasions and was sent to voicemail every time and did not receive a response within the days so I moved on to another company
Sincerely,
*** ***
February 24, Ms*** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On February 23, 2016, we received your rebuttal, dated February 22, 2016, filed with the Revdex.com You said that you were told that your bill would only increase by $after your first year of serviceYou requested that your billing be corrected When we spoke by phone, I told you that I’m unable to confirm what you were told by Windstream agentsHowever, DISH Network sent you a confirmation email the day you placed your order to *** This email explained the promotion you agreed to and the promotional credits you will receiveI informed you that we consider your billing to be accurate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***They can call me to schedule a nother visit as long as it does not conflict with my schedule my daughter is severely ill and in the hospital however someone can call today or tomorrow to schedule another managers visit
Complaint: ***
I am rejecting this response because: I have never been made aware of a $charge, and was never charged $aside from the $that was stolen from me by DISH networkMs Ana V*** is now creating new rules and charges to back up her claim that I am the one responsible for not returning the equipment in a timely mannerI still have the second tracking number that was issued to me by DISH, after the first box that was supposedly shipped to me, never reached the intended destinationThe second tracking number showed that the box never left the DISH facility, and still hadn't when I was wrongfully charged $162.00, therefore it never was in my possession to return the equipmentMs V*** needs to acknowledge her and her staff's error, and do what is necessary to reinstate good character and good business practices on their partI was out the $for two weeks -- that was rightfully MY money, and not Dish's for them to hold as hostage for two weeksI am owed $to compensate for the hassle I have been put through for their errorMs V*** and her staff need to be held accountable for their errors in order to prevent something like this happening again to me or someone else
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** For further clarification. *** with Dish did call and leave voice mail messages. I was on Spring break at that time and called *** twice when I returned home and left voicemails. On my third day back, Apr 8th, I called the Customer Escalation # as referenced by Revdex.com. I spoke to a lady who informed me that a note was placed in my record from *** saying that the termination fee would be waived. That is all that I was seeking, to be able to make a clean break after being a customer for 4+ years. I was completely caught off guard when told there was an early termination fee when I called in to disconnect service. At that time the only solution offered was to have a document request for the signed forms that were on file. I received a page PDF the following day and reviewed and did not see any mention in the document or fine print that stated a new year contract was in place. At that time, I called Dish and spoke with *** about the fee and the only solution offered was for me to mail a letter (snail mail) to an account dispute center in Colorado with a copy of my document and letter stating my dispute. I asked *** if there was any other # or email that could expedite this issue and was told that there was nothing more he could do for me. That is what prompted the Revdex.com complaint. I am satisfied that the fee will be waived but am still waiting to see confirmation of this. I recently received a bill created on Apr 8th that still has the fee so I am currently waiting for a letter or revised bill that shows this fee removed. At that point I will be completely satisfied
Complaint: ***
I am rejecting this response because: I have had to continue to pay for the service while waiting for a response for going on monthsThe Customer Service Rep stated regardless of I paid for the account or not they would still charge whatever bank account was listed on the account and they did not have to have my on to do so.
Sincerely,
*** ***
Initial Business Response /* (1000, 15, 2015/10/22) */
October 14,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed
with the Revdex.com
You said that you were overcharged $and you requested a refund
When we spoke, I advised you that you were given a monthly $credit for six monthsDue to unfortunate timing, your first credit hit the day after your due date, causing your whole balance to be debitedAs such, your July payment was $less than your regular rate
I offered to apply a $refund, but I also explained that it would increase your balance by $20.00, as the original $credit had already been usedYou advised me to forget it and terminated our call
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 23, 2015/11/09) */
Please see attachment
Final Business Response /* (4000, 25, 2015/11/11) */
November 10,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 10, 2015, we received your rebuttal, dated November 4, 2015, filed with the Revdex.com
You said that you do not understand how a $refund would result in a $charge being applied to your account
As I explained in my previous response, the $credit to which you refer was already used when your July payment was $less than your monthly rateAs you are receiving the monthly adjustment that you were offered, we are unable to provide further adjustments for this issue
We sincerely regret any confusion this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***