December 23,
Mr*** *** and Ms*** ***
* *** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr*** and Ms***
On December 21, 2015, we received your complaint, dated December 16, 2015, filed
with the Revdex.com
You disputed the remaining balance on your DISH Network account, stating that it included unreturned equipment and that you were never informed that the equipment needed to be returnedYou also maintain that we charged you for time that you did not have service
When I spoke with you by telephone today, I informed you that this account was established under the Digital Home Advantage (DHA) leased equipment promotion, which included a 24-month agreement
The equipment is leased and is the sole property of DISH NetworkIt is required to be returned to us once the service is disconnectedEnclosed is a copy of DISH Network's Residential Customer Agreement (RCA) which provides our policy and proceduresAlthough we are unable to locate a copy of your DHA agreement, the equipment is leasedThere is no record of this being purchased equipment
I have also enclosed copies of your service agreements, and your signature indicates that you have accepted our policy
Our records reveal that full disclosures were provided at the time of the sale on July 20, 2012, and again on July 31, 2012, when the receiver was exchanged for a receiver
Additionally, we have no record of a request from you to disconnect in September The only request to disconnect was on November 14, There is activity on the account until that date
Although the balance of $is valid, I removed it as an exception
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
*** ***
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* *** ** *** */
May 14,
*** *** ***
*** ** *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On *** 11, 2015, we received your correspondence, dated *** 8, 2015,
filed with the Revdex.com
You expressed concern regarding the disconnection of your DISH Network account that occurred on March 23, You requested a resolution to this matter
My three attempts to contact you at (XXX) XXX-XXXX on *** 12, and 14, 2015, were unsuccessfulHowever, I was able to leave a message and my contact information
Please contact me at (XXX) XXX-XXXX so I may address your concerns
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because:Hello, I am a former customer of DISH and I have had nothing but constant ISSUES when dealing with this scamming companyI signed up for DISH through ***I was promised a certain amount monthly and I did not receive thatI also experienced issues with my cable which I called to complain about several timesI called both companies several times and each time both companies blamed each otherI was informed that since I was a new customer, I would be able to cancel without any issues*** canceled my service, but DISH is another storyThey're trying to charge me $for cancellation after I've explained my issue SEVERALLLLLL times to many different peopleThey claimed they listened to the original tape, which I find hard to believe if they couldn't even get into ***'s billing systemThe issue with that is they claimed they listened to my original recording and not all of my other recordings where I've called in to speak about my issuesOn top of everything, I called in to have the satellite dish removed off of the side of my house and every time, the representatives gave me numbers that didn't workThey directed me to *** ***, and a random number just to get me off of the phoneI've had itThis is NOT how you treat paying customers, which is why I terminated service in the first placeFor these reasons, I shouldn't have to pay a cancellation fee or to have the dish removed from my homeWhen I was a customer, I only paid for one month of service before terminating everything (not even months)EVERY tape should be reviewed, and not just the original, so I can be heard about what I went throughI hope to hear from someone soon, someone legit from the following list I've obtained because I need a clear and concise answer, not from someone who is partially trained and wants to give me the run around just to get me off of the phone. *** ** ***
*** *** *** ***
*** * ***
*** ** *** *** ***
*** *** *** * ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** *** ***
** *** ***
*** *** *** ***
*** *** *** ***
*** ***
*** *** * *** ***
*** *** *** ***
*** * ***
*** ***
** * *** ***
*** *** *** ***
*** * ***
*** ***
** *** * *** ***
*** *** *** ***
*** * ***
***
*** ***
August 11, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On August 8, 2017, we received your complaint, dated August 7, 2017, filed with the Revdex.com You indicated that you have not received a credit for the three receivers you returned to DISH Network Our records do not show that the tailgater system was purchased through DISH NetworkHowever, two receivers (models 211) and a Wally receiver were purchased through us on June 12, When I spoke with you by phone on August 10, 2017, I advised you that since the *** tracking number (***) confirms that the equipment was returned, I made an exception and applied a credit of $to your account for three receivers If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
November 10, 2016Dear Ms***:On November 9, 2016, we received your complaint, dated November 4, 2016, filed with the Revdex.com.You disputed the automatic debiting of your unreturned equipment fees You also said that you received incorrect information regarding the return of
your leased equipment, and you expressed concern about the level of customer service you received.When we spoke, I attempted to advise you that DISH Network sent a total of four sets of boxes; three sets were sent on August 11, 2016, and one was sent on November 4, All were sent at your request, and UPS reported that all were delivered.I reviewed your calls from August 11, 2016, and November 4, 2016, and found no misinformation You requested to have your satellite dish removed and the agents with whom your spoke provided you with a total of four phone numbers for your local retailers All agents provided the correct information concerning the return process for your leased equipmentAdditionally, I found no instance where you were placed on hold for more than a couple minutes.The charge to which you refer was for unreturned equipment fees Per the terms of your service, early termination and unreturned equipment fees may be debited from the credit or debit card you provided to qualify for service Our records show that the debit card used for your unreturned equipment fees was provided to qualify for an equipment upgrade in September Enclosed are copies of your original customer agreement and your upgrade agreement.Once we receive your leased equipment, the unreturned equipment fees will be reversed Please note, however, that a balance of $remains on your account for service rendered and an early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
March 11, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 8, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You said that you declined DISH Network’s offer for three months of free premium channels, but the package was added anyways and you were charged for months four through six When we spoke, I advised you that a review of your sales call revealed that you declined the agent’s first offer for the premium channels, but you later accepted the offer. As such, I offered to apply a one-time credit for half of what you were charged for the premium channels. You agreed and I applied a $credit to your account. Please note that this is on top of the monthly $credit you were already receiving for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 9, 2015/05/15) */
May 7,
MsNathalie Schmidt-Hughes
Stone Creek Rd
Beaumont, CA
Re: Revdex.com Complaint #
8255909554670676-
Dear MsSchmidt-Hughes:
On May 6, 2015, we received your complaint, dated May 5, 2015,
filed with the Revdex.com
You said that you did not receive boxes with which to return your leased equipment and, when you emailed us, you did not receive a reply
When I spoke with MrHughes, I advised him that the unreturned equipment fees applied to your DISH Network account were due to a system error, as the equipment associated with your account is obsolete and we do not request its returnI waived the three $fees and your account balance is zero
I also informed MrHughes that our records indicate that we responded to an email on January 29, I explained that the email address included in the complaint is our billing emailThat email address is not intended for incoming emails--only outgoing emails
Please accept my sincere apologies for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 11, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/24) */
November 20,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 16, 2015, we received your correspondence, dated November 13, 2015, filed
with the Revdex.com
You stated that when you purchased your DISH Network service you were quoted your promotional discounted rate for the 24-month term of your contractual commitmentThe 12-month discount period has expired and you are currently being charged full price for your serviceAdditionally, you indicated that you were overcharged for your internet serviceYou requested that you receive the promotional rate for the remaining contract term, or you would like your early termination fee waived
When we spoke today, I advised you that I had reviewed your sales call and you were quoted the correct rate for the 12-month promotional term and the second months of your contractYou disagreed and asked to review the sales callI explained that a subpoena would be required to release those business recordsI offered to provide you a copy of your contract and your monthly statements (copies enclosed)
As a courtesy, I will provide two $credits for your internet service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint Response Date bumped because: Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 15,
Denver / Boulder Revdex.com
*** *** ***
*** ** ***
Re: Ms*** ***
File No***
Issue Number: ***
To Whom It May Concern:
On December 15, 2015, we received your correspondence, dated December 14, 2015, regarding Ms*** ***
MsHaubert maintains she returned the leased equipment in October and she referenced our phone conversation
Per Ms*** request, I will address this matter through your office onlyI have added Ms*** contact information to the DISH Network internal Do Not Contact list
As previously explained, on October 16, 2014, MsHaubert put her account on DISH Pause for nine months and then her service was disconnected due to nonpayment on October 7, We have no record of a disconnection request prior to this dateA return box with label was delivered to Ms*** address on November 5, We have no record that return boxes were sent prior to this date
When I spoke with Ms*** on November 30, 2015, I advised her that we have no record that the leased equipment was returned to DISH NetworkI asked her to provide me with a tracking number and proof of delivery, and she told me that she does not have that informationI informed her that, as a result, unreturned equipment fees will apply to her accountThese fees are valid and will not be reversed until the leased equipment is returned
I enclosed a copy of Ms*** signed Digital Home Advantage (DHA) agreement for your records
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
Enclosure
cc: *** ***
October 27, Dear Mrand Mrs***: On October 27, 2016, we received your rebuttal, dated October 25, 2016, filed with the Revdex.com You disputed the balance associated with your DISH Network account. You also said that you did not open the DISH Network account in question I reviewed the sales call for the account and I found that MsAngela Dorsey contacted us to initiate service. However, as a credit check revealed that MsDorsey did not qualify for service, you provided our salesperson with your information to qualify for the account and you were then provided with our disclosures As I advised you previously, your balance is for service rendered and, as such, we are unable to waive it If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
October 26, Dear Mr***: On October 26, 2016, we received your complaint, dated October 24, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network service and it was unable to be installedYou paid $
at the timeYou were informed that you would receive your refund within hoursYou did not receive the refund as you were instructedWhen you inquired about the status of your refund, you were provided a different timelineYou have not yet received the refund and you requested that this be resolved and the misinformation that you were provided be addressed When we spoke today, I confirmed that your refund was released yesterdayI apologized for the information that you were provided and I agreed to address it internallyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Mr***: On February 22, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.comYou maintain that you never received a modem from DISH NetworkYou said that you purchased your modem from *** and that is what you have used with the
internet serviceYou requested that the leased modem be removed from your account, and a credit for the lease fees that you have been chargedA review of your account reveals that DISH Network shipped you a dishNET modem via UPS when you ordered the TV and internet serviceWhen we spoke, I advised you that I made an exception and removed the modem from your account and applied a credit to reverse the modem lease feesI submitted a request to refund you $Please allow five to seven days for processingWe appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
December 8, Ms*** *** *** ** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 4, 2017, we received your complaint, dated December 1, 2017, filed with the Revdex.com You maintain that DISH Network sent you to collections for internet service that you never receivedYou requested that the collection item be closed permanently A review of our records reveals that the balance is for an unreturned modem When we spoke, you said that you have never received a modem from DISH NetworkI advised you that I waived the charge and asked that the collection item be closedFurthermore, I requested that any related information be removed from your credit filePlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
July 8, Ms*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com You indicated that you should only have six months remaining in your commitment, but our records reveal that you have seven months remainingBecause of this, you indicated that your early termination fee should only be $120.00, and not $You requested that we adjusted the fee When I spoke with you by telephone today, I informed you that a $credit was applied to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 9, 2015/10/05) */
September 30,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed with the
Revdex.com
You said that you disconnected your dishNET internet account two years ago and you requested a refund of $1,
I attempted to reach you at (XXX) XXX-XXXX on September 28, and, 30, 2015, and I left three voicemails
In my last message, I advised you that our records indicate that your internet service was moved along with your TV service on September 22, Additionally, we have no record of any requests to disconnect the service and the internet service appeared as a line item on each of your billsAs such, we are unable to provide a refund as you requested
As a courtesy, I applied a credit for three months of internet service totaling $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/23) */
September 15,
Mr*** ***
*** *** *** DrSW
Concord, NC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your complaint, dated September 10,
2015, filed with the Revdex.com
You expressed concern over being double billed and not receiving a refund
A review of your DISH Network account reveals that your monies were refunded on September 11,
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 9,
Ms*** ***
*** *** ***
***, TX
Re: Revdex.com Complaint # ***
Dear Ms***
On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com
You expressed further concern with the service charges of $that were applied to your account
As previously advised, the charges of $are for services from November 20, 2015, through November 30, When your due date was changed via chat, our agent disclosed that the change would cause your next bill to be higher or lowerAs a result, the charges are valid
Although you stated that you disconnected your DISH Network service, our records do not show that we received a disconnection requestHowever, your service was disconnected for non-payment on December 1, The disconnection order will be completed on December 31, Please be advised that your account will be left with a programming balance of $for service from November 20, 2015, through December 1,
Additionally, because your service is being disconnected prior to the fulfillment of your 24-month commitment, an early termination fee of $will applyEnclosed is a copy of the agreement for your reviewThis agreement also confirms that the equipment is leased and needs to be returnedIf the equipment is not received within the required timeframe, unreturned equipment fees will be applied to your account
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
June 13, Ms*** *** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On June 7, 2016, we received your complaint, dated June 7, 2016, filed with the Revdex.com You indicated you were unaware that you were signing a release form When I spoke with you by telephone today, I informed you that Southern Star (the installation company) informed us that they are standing by their denial of damages If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/07/20) */
July 16,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 13, 2015, we received your complaint, dated July 11, 2015, filed with
the Revdex.com
You said that our technician told you that you could purchase accessories and pay for them separately from your serviceHowever, you found this to be untrue and you requested that we honor what you were told or release you from your contract agreement
When we spoke by phone I apologized for any confusionI told you that if you return the accessories to us I will reverse the chargesYou agreed to my resolution and will be returning the equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very satisfied with the resolution that was offered to me by DISH NetworkI will return the equipment and am not expecting to be billed for any further charges for the equipment in questionThank you so much for handling the complaint professionally and coming to an amicable agreement with me
December 23,
Mr*** *** and Ms*** ***
* *** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr*** and Ms***
On December 21, 2015, we received your complaint, dated December 16, 2015, filed
with the Revdex.com
You disputed the remaining balance on your DISH Network account, stating that it included unreturned equipment and that you were never informed that the equipment needed to be returnedYou also maintain that we charged you for time that you did not have service
When I spoke with you by telephone today, I informed you that this account was established under the Digital Home Advantage (DHA) leased equipment promotion, which included a 24-month agreement
The equipment is leased and is the sole property of DISH NetworkIt is required to be returned to us once the service is disconnectedEnclosed is a copy of DISH Network's Residential Customer Agreement (RCA) which provides our policy and proceduresAlthough we are unable to locate a copy of your DHA agreement, the equipment is leasedThere is no record of this being purchased equipment
I have also enclosed copies of your service agreements, and your signature indicates that you have accepted our policy
Our records reveal that full disclosures were provided at the time of the sale on July 20, 2012, and again on July 31, 2012, when the receiver was exchanged for a receiver
Additionally, we have no record of a request from you to disconnect in September The only request to disconnect was on November 14, There is activity on the account until that date
Although the balance of $is valid, I removed it as an exception
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
*** ***
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* *** ** *** */
May 14,
*** *** ***
*** ** *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On *** 11, 2015, we received your correspondence, dated *** 8, 2015,
filed with the Revdex.com
You expressed concern regarding the disconnection of your DISH Network account that occurred on March 23, You requested a resolution to this matter
My three attempts to contact you at (XXX) XXX-XXXX on *** 12, and 14, 2015, were unsuccessfulHowever, I was able to leave a message and my contact information
Please contact me at (XXX) XXX-XXXX so I may address your concerns
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because:Hello, I am a former customer of DISH and I have had nothing but constant ISSUES when dealing with this scamming companyI signed up for DISH through ***I was promised a certain amount monthly and I did not receive thatI also experienced issues with my cable which I called to complain about several timesI called both companies several times and each time both companies blamed each otherI was informed that since I was a new customer, I would be able to cancel without any issues*** canceled my service, but DISH is another storyThey're trying to charge me $for cancellation after I've explained my issue SEVERALLLLLL times to many different peopleThey claimed they listened to the original tape, which I find hard to believe if they couldn't even get into ***'s billing systemThe issue with that is they claimed they listened to my original recording and not all of my other recordings where I've called in to speak about my issuesOn top of everything, I called in to have the satellite dish removed off of the side of my house and every time, the representatives gave me numbers that didn't workThey directed me to *** ***, and a random number just to get me off of the phoneI've had itThis is NOT how you treat paying customers, which is why I terminated service in the first placeFor these reasons, I shouldn't have to pay a cancellation fee or to have the dish removed from my homeWhen I was a customer, I only paid for one month of service before terminating everything (not even months)EVERY tape should be reviewed, and not just the original, so I can be heard about what I went throughI hope to hear from someone soon, someone legit from the following list I've obtained because I need a clear and concise answer, not from someone who is partially trained and wants to give me the run around just to get me off of the phone. *** ** ***
*** *** *** ***
*** * ***
*** ** *** *** ***
*** *** *** * ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** *** ***
** *** ***
*** *** *** ***
*** *** *** ***
*** ***
*** *** * *** ***
*** *** *** ***
*** * ***
*** ***
** * *** ***
*** *** *** ***
*** * ***
*** ***
** *** * *** ***
*** *** *** ***
*** * ***
***
*** ***
August 11, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On August 8, 2017, we received your complaint, dated August 7, 2017, filed with the Revdex.com You indicated that you have not received a credit for the three receivers you returned to DISH Network Our records do not show that the tailgater system was purchased through DISH NetworkHowever, two receivers (models 211) and a Wally receiver were purchased through us on June 12, When I spoke with you by phone on August 10, 2017, I advised you that since the *** tracking number (***) confirms that the equipment was returned, I made an exception and applied a credit of $to your account for three receivers If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
November 10, 2016Dear Ms***:On November 9, 2016, we received your complaint, dated November 4, 2016, filed with the Revdex.com.You disputed the automatic debiting of your unreturned equipment fees You also said that you received incorrect information regarding the return of
your leased equipment, and you expressed concern about the level of customer service you received.When we spoke, I attempted to advise you that DISH Network sent a total of four sets of boxes; three sets were sent on August 11, 2016, and one was sent on November 4, All were sent at your request, and UPS reported that all were delivered.I reviewed your calls from August 11, 2016, and November 4, 2016, and found no misinformation You requested to have your satellite dish removed and the agents with whom your spoke provided you with a total of four phone numbers for your local retailers All agents provided the correct information concerning the return process for your leased equipmentAdditionally, I found no instance where you were placed on hold for more than a couple minutes.The charge to which you refer was for unreturned equipment fees Per the terms of your service, early termination and unreturned equipment fees may be debited from the credit or debit card you provided to qualify for service Our records show that the debit card used for your unreturned equipment fees was provided to qualify for an equipment upgrade in September Enclosed are copies of your original customer agreement and your upgrade agreement.Once we receive your leased equipment, the unreturned equipment fees will be reversed Please note, however, that a balance of $remains on your account for service rendered and an early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
March 11, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 8, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You said that you declined DISH Network’s offer for three months of free premium channels, but the package was added anyways and you were charged for months four through six When we spoke, I advised you that a review of your sales call revealed that you declined the agent’s first offer for the premium channels, but you later accepted the offer. As such, I offered to apply a one-time credit for half of what you were charged for the premium channels. You agreed and I applied a $credit to your account. Please note that this is on top of the monthly $credit you were already receiving for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 9, 2015/05/15) */
May 7,
MsNathalie Schmidt-Hughes
Stone Creek Rd
Beaumont, CA
Re: Revdex.com Complaint #
8255909554670676-
Dear MsSchmidt-Hughes:
On May 6, 2015, we received your complaint, dated May 5, 2015,
filed with the Revdex.com
You said that you did not receive boxes with which to return your leased equipment and, when you emailed us, you did not receive a reply
When I spoke with MrHughes, I advised him that the unreturned equipment fees applied to your DISH Network account were due to a system error, as the equipment associated with your account is obsolete and we do not request its returnI waived the three $fees and your account balance is zero
I also informed MrHughes that our records indicate that we responded to an email on January 29, I explained that the email address included in the complaint is our billing emailThat email address is not intended for incoming emails--only outgoing emails
Please accept my sincere apologies for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 11, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/24) */
November 20,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 16, 2015, we received your correspondence, dated November 13, 2015, filed
with the Revdex.com
You stated that when you purchased your DISH Network service you were quoted your promotional discounted rate for the 24-month term of your contractual commitmentThe 12-month discount period has expired and you are currently being charged full price for your serviceAdditionally, you indicated that you were overcharged for your internet serviceYou requested that you receive the promotional rate for the remaining contract term, or you would like your early termination fee waived
When we spoke today, I advised you that I had reviewed your sales call and you were quoted the correct rate for the 12-month promotional term and the second months of your contractYou disagreed and asked to review the sales callI explained that a subpoena would be required to release those business recordsI offered to provide you a copy of your contract and your monthly statements (copies enclosed)
As a courtesy, I will provide two $credits for your internet service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint Response Date bumped because: Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 15,
Denver / Boulder Revdex.com
*** *** ***
*** ** ***
Re: Ms*** ***
File No***
Issue Number: ***
To Whom It May Concern:
On December 15, 2015, we received your correspondence, dated December 14, 2015, regarding Ms*** ***
MsHaubert maintains she returned the leased equipment in October and she referenced our phone conversation
Per Ms*** request, I will address this matter through your office onlyI have added Ms*** contact information to the DISH Network internal Do Not Contact list
As previously explained, on October 16, 2014, MsHaubert put her account on DISH Pause for nine months and then her service was disconnected due to nonpayment on October 7, We have no record of a disconnection request prior to this dateA return box with label was delivered to Ms*** address on November 5, We have no record that return boxes were sent prior to this date
When I spoke with Ms*** on November 30, 2015, I advised her that we have no record that the leased equipment was returned to DISH NetworkI asked her to provide me with a tracking number and proof of delivery, and she told me that she does not have that informationI informed her that, as a result, unreturned equipment fees will apply to her accountThese fees are valid and will not be reversed until the leased equipment is returned
I enclosed a copy of Ms*** signed Digital Home Advantage (DHA) agreement for your records
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
Enclosure
cc: *** ***
October 27, Dear Mrand Mrs***: On October 27, 2016, we received your rebuttal, dated October 25, 2016, filed with the Revdex.com You disputed the balance associated with your DISH Network account. You also said that you did not open the DISH Network account in question I reviewed the sales call for the account and I found that MsAngela Dorsey contacted us to initiate service. However, as a credit check revealed that MsDorsey did not qualify for service, you provided our salesperson with your information to qualify for the account and you were then provided with our disclosures As I advised you previously, your balance is for service rendered and, as such, we are unable to waive it If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
October 26, Dear Mr***: On October 26, 2016, we received your complaint, dated October 24, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network service and it was unable to be installedYou paid $
at the timeYou were informed that you would receive your refund within hoursYou did not receive the refund as you were instructedWhen you inquired about the status of your refund, you were provided a different timelineYou have not yet received the refund and you requested that this be resolved and the misinformation that you were provided be addressed When we spoke today, I confirmed that your refund was released yesterdayI apologized for the information that you were provided and I agreed to address it internallyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Mr***: On February 22, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.comYou maintain that you never received a modem from DISH NetworkYou said that you purchased your modem from *** and that is what you have used with the
internet serviceYou requested that the leased modem be removed from your account, and a credit for the lease fees that you have been chargedA review of your account reveals that DISH Network shipped you a dishNET modem via UPS when you ordered the TV and internet serviceWhen we spoke, I advised you that I made an exception and removed the modem from your account and applied a credit to reverse the modem lease feesI submitted a request to refund you $Please allow five to seven days for processingWe appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
December 8, Ms*** *** *** ** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 4, 2017, we received your complaint, dated December 1, 2017, filed with the Revdex.com You maintain that DISH Network sent you to collections for internet service that you never receivedYou requested that the collection item be closed permanently A review of our records reveals that the balance is for an unreturned modem When we spoke, you said that you have never received a modem from DISH NetworkI advised you that I waived the charge and asked that the collection item be closedFurthermore, I requested that any related information be removed from your credit filePlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
July 8, Ms*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com You indicated that you should only have six months remaining in your commitment, but our records reveal that you have seven months remainingBecause of this, you indicated that your early termination fee should only be $120.00, and not $You requested that we adjusted the fee When I spoke with you by telephone today, I informed you that a $credit was applied to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 9, 2015/10/05) */
September 30,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed with the
Revdex.com
You said that you disconnected your dishNET internet account two years ago and you requested a refund of $1,
I attempted to reach you at (XXX) XXX-XXXX on September 28, and, 30, 2015, and I left three voicemails
In my last message, I advised you that our records indicate that your internet service was moved along with your TV service on September 22, Additionally, we have no record of any requests to disconnect the service and the internet service appeared as a line item on each of your billsAs such, we are unable to provide a refund as you requested
As a courtesy, I applied a credit for three months of internet service totaling $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/23) */
September 15,
Mr*** ***
*** *** *** DrSW
Concord, NC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your complaint, dated September 10,
2015, filed with the Revdex.com
You expressed concern over being double billed and not receiving a refund
A review of your DISH Network account reveals that your monies were refunded on September 11,
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 9,
Ms*** ***
*** *** ***
***, TX
Re: Revdex.com Complaint # ***
Dear Ms***
On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com
You expressed further concern with the service charges of $that were applied to your account
As previously advised, the charges of $are for services from November 20, 2015, through November 30, When your due date was changed via chat, our agent disclosed that the change would cause your next bill to be higher or lowerAs a result, the charges are valid
Although you stated that you disconnected your DISH Network service, our records do not show that we received a disconnection requestHowever, your service was disconnected for non-payment on December 1, The disconnection order will be completed on December 31, Please be advised that your account will be left with a programming balance of $for service from November 20, 2015, through December 1,
Additionally, because your service is being disconnected prior to the fulfillment of your 24-month commitment, an early termination fee of $will applyEnclosed is a copy of the agreement for your reviewThis agreement also confirms that the equipment is leased and needs to be returnedIf the equipment is not received within the required timeframe, unreturned equipment fees will be applied to your account
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
June 13, Ms*** *** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On June 7, 2016, we received your complaint, dated June 7, 2016, filed with the Revdex.com You indicated you were unaware that you were signing a release form When I spoke with you by telephone today, I informed you that Southern Star (the installation company) informed us that they are standing by their denial of damages If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Initial Business Response /* (1000, 5, 2015/07/20) */
July 16,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 13, 2015, we received your complaint, dated July 11, 2015, filed with
the Revdex.com
You said that our technician told you that you could purchase accessories and pay for them separately from your serviceHowever, you found this to be untrue and you requested that we honor what you were told or release you from your contract agreement
When we spoke by phone I apologized for any confusionI told you that if you return the accessories to us I will reverse the chargesYou agreed to my resolution and will be returning the equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very satisfied with the resolution that was offered to me by DISH NetworkI will return the equipment and am not expecting to be billed for any further charges for the equipment in questionThank you so much for handling the complaint professionally and coming to an amicable agreement with me