Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank you so much for Support Us Consumer We would get no where if it wasn't for Revdex.com
January 6,
Ms*** ***
*** *** *** *** **
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 30, 2015, we received your complaint, dated December 29, 2015, filed with the Revdex.com
You maintain
that you ordered two Duo DVR receivers during your initial sales callYou also said that you were advised that you could not review that call by Go Dish, the independent retailer through whom you initiated service
When we spoke, I advised you that a review of your sales call revealed that your order was for a single Duo DVR receiver and that this was confirmed twice at the end of your sales call
You requested to upgrade to an additional receiver for $and, as an exception, I agreedWe set up a DISH'n It Up (DIU) upgrade and I waived the $technician feeAdditionally, as you expressed concern about the level of customer service that you received, I waived the 24-month commitment associated with your initial promotion and DIU
As I advised you during our call, Go Dish is an independent company that sets its own business rules; therefore, DISH Network is not able to impel them to alter their rules
We sincerely regret any confusion or inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
*** *** ***
*
*
*
*** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
8***-*** Dear Ms***: On December 29, 2017, we received your complaint, dated December 28, 2017, filed with the Revdex.com You said that your credit card account was debited without authorization for your ex-boyfriend’s DISH Network account and when you called to inquire why, you were advised that it was for unreturned equipmentYou maintain you were advised that you would receive a refund once the equipment was returned; however, when you called back after the equipment was returned, you were told that the charge was for an early termination fee and that it would not be refundedYou requested that the fee be refunded, and you suggested that we seek to collect the fee from the account holder A review of this account reveals that your credit card account was used for qualification at the time of sale When we spoke, I advised you that I listened to the sales call and discovered that you presented your credit card information at the time of sale and you and the account holder were advised that your credit card account could be used for collection of an early termination fee or unreturned equipment feesYou agreed with me We strive to provide excellent service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO
*** ***
August 17, Dear Mr***: On August 16, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com You disputed that I attempted to reach you previously and that your technician visit was scheduled for July 13, I attempted to reach you during my office hours on July 20, and 22, 2016. I regret we were unable to speak As I advised you in my initial response, your original technician visit was scheduled for July 13, 2016, but it was rescheduled for July 20, 2016, per the email you included in your rebuttal, and then cancelled If there are further questions or concerns about this issue, please feel free to contact me at Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Revdex.com:I was not only guaranteed no service interruption due to weather during my initial sign up, but when CBS was lost a representative said I would get CBS HD service if I bought an over the air antennaThe Dish Network waived my early termination fee because multiple representatives misrepresented their service.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
March 19, Mr*** *** *** *** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***: On March 12, 2018, we received your complaint, dated March 10, 2018, filed with the Revdex.com You indicate that you set up AutoPay from your bank to pay a balance owed to DISH Network. Once the balance was paid, your bank kept sending payments to DISH Network. You expressed concern that DISH Network did not notify you of the overpayment. You said that when you called you were sent a refund check, but you subsequently received a bill indicating that you were being sent to collections When I spoke with you on March 15, 2018, I informed you that we have refunded the overpayment and adjusted the balance on your account to reflect a zero balance. I further advised you to contact your bank and request that they cease the $payments to DISH Network that are being sent every two weeksDISH Network does not send bills when a customer does not have a balance due. We strive to provide excellent service, and we regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm ###-###-#### cc: Denver / Boulder Revdex.com *** ** *** *** *** ***
*** ** *** *** ***
Dear Ms***: On April 8, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.comYou said that you were charged to relocate your DISH Network service, you lost your promotional pricing without warning, and a technician cut your cable without
authorizationI attempted to reach you at ###-###-#### on April 11, and 13, 2016, and I left three voicemailsIn my last message, I advised you that I forwarded your complaint to our Corporate Field Resolutions (CFR) Team. An agent with CFR attempted to reach you on April 12, 2016, and left a voicemail. Please work with CFR to resolve your concerns about the cut cableI also advised you that a review of your account shows that you were not charged for the DISH MoDealI reviewed the call during which you set up DISH Pause, and prior to pausing your account you were advised that doing so would forfeit any remaining new customer promotional credits The agent offered to leave your account as is so you would not lose your credits, but you requested that your account be paused. The loss of your promotional credits is also provided for in your Digital Home Advantage agreement, a copy of which is enclosed for your recordsWhile we regret any confusion, as you were provided correct information, we are unable to apply further adjustments to your account or waive your early termination feeIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
September 27, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On September 27, 2017, we received your rebuttal, dated August 31, 2017, filed with the Revdex.com You indicated that you feel you shouldn’t have to pay the early termination fee because we wouldn’t assist you with fixing your service Our records reflect that we attempted to assist you by phone and by sending a technician to your homeTherefore, we consider all charges to be accurate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 6, 2016Ms*** *** *** ***, GA 30575-1320Re: Revdex.com Complaint # ***0 ***Dear Ms***:On January 4, 2016, we received your complaint, dated December 22, 2015, filed with the Revdex.com.You continue to request that a $payment be returnedYou indicated that your bank is unable to locate the funds and that they referred you back to us.As previously advised, DISH Network does not have these fundsThe payment was disputed and retrieved by your financial institution on September 29, The funds were then returned to us on October 8, 2015, but once again, your financial institution retrieved the funds on October 27, 2015.We have no control over the funds when a charge back is initiatedThe issuing credit card company removes the money from our account and we cannot stop them once the determination has been made in favor of the charge backI have enclosed the notification that we received from the credit card companyOnce again, please refer to your financial institution for more information.If there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT(*** ***Enclosurecc: Denver / Boulder Revdex.com Cherokee St. Denver, CO 80204 *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I accepted the credit for the early termination fee of $and closed my account with Dish Network and had Comcast install TV & internet service in my home, I do not agree with Dish Network not crediting my account the $for the early termination of the TV service alsoMy account with Dish Network does show that I had technicians come to my house multiple times and that I had the receiver box replaced twice, the wires and the actual dish on my roof replacedBasically, the whole system that was initially installed was eventually replaced over the one year that I had their serviceI think this would substantiate "ongoing issues" with my TV service along with the outages due to weather-related issues, which were as minimal as light snow flurriesSince the installation of my new TV and Internet services with Comast, I have not had any issues at allIn comparison to the quality of services Dish Network vsComcast - I have not only cut the monthly cost of my services by $100/month but am now receiving a far superior service, which is my second complaint about not being credited the early termination fee for my TV service as I was being charged far too much for inadequate servicesSo, sorry Dish Network - this time the termination of our relationship is you not me
Dear Mr***: On February 10, 2016, we received your rebuttal, dated February 10, 2016, filed with the Revdex.comYou maintain that you removed the DVR fee and Protection Plan from your DISH Network account and you requested a $refundAs we discussed previously, as long as you have a DVR receiver associated with your account, the DVR fee will apply. You were sent a non-DVR receiver on January 4, 2016, which has not been activated on your account. Once you activate the model receiver and deactivate and return the model receiver, the DVR fee will be removed. I removed the Protection Plan on January 22, As both MrRyan *** and I explained, DISH Network has no record that you requested to remove the Protection Plan prior to January 2016. Additionally, as you have retained the DVR receiver since the installation of your account and as you never requested to have the Protection Plan removed, we are unable to provide any further adjustments or refunds for this issuePlease note that the total monthly credit that Mr*** and I offered was $15.00, not $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/07/21) */
July 16,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 13, 2015, we received your correspondence, dated July 10, 2015, filed
with the Revdex.com
You maintain that your 16-year-old son signed the 24-month agreement, and you disputed the early termination fee
When we spoke today, I explained that during the sale of service we disclose that a person at least years of age must be present during the installationYou indicated that you do not recall the sales disclosures
Please note that our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment, and free activationNevertheless, I made an exception and waived the $early termination fee and applied a $activation fee to your accountThis fee is collected when there is no term commitment
Per your request, I disconnected your service today and you agreed to return the leased equipment to DISH NetworkA return box with label will be delivered to your address by *** and two $return shipping fees were applied to your accountUnder the Digital Home Advantage promotion, you agreed to bear all cost and expenses of the equipment return
During our call you said you had requested to cancel the service prior to our conversationI have reviewed your recorded call for July 7, 2015, and *** *** requested to cancel the service and our representative explained the early termination feeShe did not agree with the termination fee and the call was terminated before the disconnection disclosures could be providedAs a result, the account remained active
As a courtesy, I applied a one-time credit of $to your account for programmingWe ask that the balance of $be paidThe balance includes service rendered though July 7, 2015, and the activation and return shipping fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 24-month agreement is not valid if the disclosures states that 18-year old must sign the agreementI was not present at the time of service and your technician did not request any type of ID to verify the age of the person present upon the 16-year old signing the agreementIf Dish Network is able to provide me proof that the technician received the proper identification with an ID number that shows there was an 18-year older that signed the agreement than I will pay the termination fee but other than that I am not responsibleThe service with Dish Network should already be terminated per our conversation, I already returned the equipment as requested and due to an employees mistake by not collecting proper verification on who signed the document the company is responsible to honor the customer request which in this case is to waive the termination feeI will not pay nothing to terminate the agreement once again I am not responsible for your employee mistake
Final Business Response /* (4000, 9, 2015/08/13) */
August 10,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 5, 2015, we received your rebuttal, dated August 4, 2015, filed with the Revdex.com
You maintain that your 16-year son signed the agreement and you disputed the early termination feeYou also disputed the disconnection of service and the programming charge after the disconnection date
At the time of sale we disclose that a person years or older be present during the installationIt is not our technician's responsibility to verify the age of the person who was left in charge during the installation
As previously explained, the early termination fee was waived and an activation fee of $was applied to your accountThis fee is applied when there is no term commitment
Our records reveal that you requested to cancel the service on July 7, However, because the call was terminated and the disconnection disclosures could not be provided, the account remained active
During our conversation on July 16, 2015, I canceled your serviceOn this same date, I reversed the programming balance of $from your account for service charged after July 7,
We ask that the balance of $be paid for service rendered and the activation and shipping return fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 6, 2016 Dear Ms***: On December 5, 2016, we received your complaint, dated December 2, 2016, filed with the Revdex.com. You stated that you purchased your DISH Network service in July It had been installed for three days when you were
informed by your landlord that you could not have the serviceThis forced you to remove the service and disconnect your accountYou were charged an early termination fee, and you requested that this fee be waived. When we spoke today, I agreed to waive your early termination fee, as a courtesyI advised you that once the remaining $balance was paid, the collection could be resolvedYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
March 8, *** *** ***
*** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On March 7, 2017, we received your complaint, dated March 4, 2017, filed with the Revdex.com You maintain that you terminated your DISH Network account two months before it was disconnected As we discussed, we have no record of the request to disconnect to which you refer, nor do we have any record of calls for technical assistanceWithout any evidence of your request, we are unable to backdate the date of your disconnection If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
August 30, *** *** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On August 25, 2017, we received your complaint, dated August 24, 2017, filed with the Revdex.com You expressed concern regarding being charged for unreturned equipment that you state was returnedYou requested a refund of the $debited from your account and you would like your account to be disconnected When we spoke, I told you that your account is disconnected and that we don’t have any record of your returned receiverI requested that you provide us with proof of the shipment, but you ended the callIf you can provide proof that the receiver was shipped back to DISH Network, I can issue you a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
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Complaint: ***
I am rejecting this response because: DISH network is not being truthful! The card ending in was NOT the card I used to qualify for DISH services! The very person I spoke with at Dish regarding this matter, stated that was not the card used to be qualified for services! I used the card ending in to make payments only! I didn't have this card in my possession when I called to qualify for dish services! I feel I have been done wrong and everybody I go to for help can provide me with any help! Dish drafted my money from my account without my permission, and that is stealing!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I've been in tech for a long time and I get no technology is perfectWell, after the upgrade its not even mediocreWhen trying to access DVR for the first time it just spinsAlways requires a second effort to get in to play recordingAs soon as my contract is up I am all done with DISH if this isn't fixedUnacceptable!
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/12/17) */
December 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your correspondence, dated December 3, 2015, filed
with the Revdex.com
You stated that you contacted DISH Network to discuss reducing your monthly costYou were offered discounts to lower your bill to $for monthsPart of the offer included a promotion that would end in six months, increasing the cost at that timeYour attempts to have the original offer honored for months was unsuccessful and the customer service you encountered did not meet your expectationsYou requested that the original offer be honored
When we spoke on December 7, 2015, I apologized for the difficulty that you experienced while attempting to have this matter resolvedMy review of your calls confirmed the discounts that you were offeredI agreed to honor the price for the full months as originally promisedYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Shelley listened to the call logs, and confirmed that I was given a offer, and should receive the offer as it was stated during the phone callThank you for correcting the customer service reps mistake in not giving the offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank you so much for Support Us Consumer We would get no where if it wasn't for Revdex.com
January 6,
Ms*** ***
*** *** *** *** **
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 30, 2015, we received your complaint, dated December 29, 2015, filed with the Revdex.com
You maintain
that you ordered two Duo DVR receivers during your initial sales callYou also said that you were advised that you could not review that call by Go Dish, the independent retailer through whom you initiated service
When we spoke, I advised you that a review of your sales call revealed that your order was for a single Duo DVR receiver and that this was confirmed twice at the end of your sales call
You requested to upgrade to an additional receiver for $and, as an exception, I agreedWe set up a DISH'n It Up (DIU) upgrade and I waived the $technician feeAdditionally, as you expressed concern about the level of customer service that you received, I waived the 24-month commitment associated with your initial promotion and DIU
As I advised you during our call, Go Dish is an independent company that sets its own business rules; therefore, DISH Network is not able to impel them to alter their rules
We sincerely regret any confusion or inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
*** *** ***
*
*
*
*** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
8***-*** Dear Ms***: On December 29, 2017, we received your complaint, dated December 28, 2017, filed with the Revdex.com You said that your credit card account was debited without authorization for your ex-boyfriend’s DISH Network account and when you called to inquire why, you were advised that it was for unreturned equipmentYou maintain you were advised that you would receive a refund once the equipment was returned; however, when you called back after the equipment was returned, you were told that the charge was for an early termination fee and that it would not be refundedYou requested that the fee be refunded, and you suggested that we seek to collect the fee from the account holder A review of this account reveals that your credit card account was used for qualification at the time of sale When we spoke, I advised you that I listened to the sales call and discovered that you presented your credit card information at the time of sale and you and the account holder were advised that your credit card account could be used for collection of an early termination fee or unreturned equipment feesYou agreed with me We strive to provide excellent service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO
*** ***
August 17, Dear Mr***: On August 16, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com You disputed that I attempted to reach you previously and that your technician visit was scheduled for July 13, I attempted to reach you during my office hours on July 20, and 22, 2016. I regret we were unable to speak As I advised you in my initial response, your original technician visit was scheduled for July 13, 2016, but it was rescheduled for July 20, 2016, per the email you included in your rebuttal, and then cancelled If there are further questions or concerns about this issue, please feel free to contact me at Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Revdex.com:I was not only guaranteed no service interruption due to weather during my initial sign up, but when CBS was lost a representative said I would get CBS HD service if I bought an over the air antennaThe Dish Network waived my early termination fee because multiple representatives misrepresented their service.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
March 19, Mr*** *** *** *** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***: On March 12, 2018, we received your complaint, dated March 10, 2018, filed with the Revdex.com You indicate that you set up AutoPay from your bank to pay a balance owed to DISH Network. Once the balance was paid, your bank kept sending payments to DISH Network. You expressed concern that DISH Network did not notify you of the overpayment. You said that when you called you were sent a refund check, but you subsequently received a bill indicating that you were being sent to collections When I spoke with you on March 15, 2018, I informed you that we have refunded the overpayment and adjusted the balance on your account to reflect a zero balance. I further advised you to contact your bank and request that they cease the $payments to DISH Network that are being sent every two weeksDISH Network does not send bills when a customer does not have a balance due. We strive to provide excellent service, and we regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm ###-###-#### cc: Denver / Boulder Revdex.com *** ** *** *** *** ***
*** ** *** *** ***
Dear Ms***: On April 8, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.comYou said that you were charged to relocate your DISH Network service, you lost your promotional pricing without warning, and a technician cut your cable without
authorizationI attempted to reach you at ###-###-#### on April 11, and 13, 2016, and I left three voicemailsIn my last message, I advised you that I forwarded your complaint to our Corporate Field Resolutions (CFR) Team. An agent with CFR attempted to reach you on April 12, 2016, and left a voicemail. Please work with CFR to resolve your concerns about the cut cableI also advised you that a review of your account shows that you were not charged for the DISH MoDealI reviewed the call during which you set up DISH Pause, and prior to pausing your account you were advised that doing so would forfeit any remaining new customer promotional credits The agent offered to leave your account as is so you would not lose your credits, but you requested that your account be paused. The loss of your promotional credits is also provided for in your Digital Home Advantage agreement, a copy of which is enclosed for your recordsWhile we regret any confusion, as you were provided correct information, we are unable to apply further adjustments to your account or waive your early termination feeIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
September 27, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On September 27, 2017, we received your rebuttal, dated August 31, 2017, filed with the Revdex.com You indicated that you feel you shouldn’t have to pay the early termination fee because we wouldn’t assist you with fixing your service Our records reflect that we attempted to assist you by phone and by sending a technician to your homeTherefore, we consider all charges to be accurate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 6, 2016Ms*** *** *** ***, GA 30575-1320Re: Revdex.com Complaint # ***0 ***Dear Ms***:On January 4, 2016, we received your complaint, dated December 22, 2015, filed with the Revdex.com.You continue to request that a $payment be returnedYou indicated that your bank is unable to locate the funds and that they referred you back to us.As previously advised, DISH Network does not have these fundsThe payment was disputed and retrieved by your financial institution on September 29, The funds were then returned to us on October 8, 2015, but once again, your financial institution retrieved the funds on October 27, 2015.We have no control over the funds when a charge back is initiatedThe issuing credit card company removes the money from our account and we cannot stop them once the determination has been made in favor of the charge backI have enclosed the notification that we received from the credit card companyOnce again, please refer to your financial institution for more information.If there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT(*** ***Enclosurecc: Denver / Boulder Revdex.com Cherokee St. Denver, CO 80204 *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I accepted the credit for the early termination fee of $and closed my account with Dish Network and had Comcast install TV & internet service in my home, I do not agree with Dish Network not crediting my account the $for the early termination of the TV service alsoMy account with Dish Network does show that I had technicians come to my house multiple times and that I had the receiver box replaced twice, the wires and the actual dish on my roof replacedBasically, the whole system that was initially installed was eventually replaced over the one year that I had their serviceI think this would substantiate "ongoing issues" with my TV service along with the outages due to weather-related issues, which were as minimal as light snow flurriesSince the installation of my new TV and Internet services with Comast, I have not had any issues at allIn comparison to the quality of services Dish Network vsComcast - I have not only cut the monthly cost of my services by $100/month but am now receiving a far superior service, which is my second complaint about not being credited the early termination fee for my TV service as I was being charged far too much for inadequate servicesSo, sorry Dish Network - this time the termination of our relationship is you not me
Dear Mr***: On February 10, 2016, we received your rebuttal, dated February 10, 2016, filed with the Revdex.comYou maintain that you removed the DVR fee and Protection Plan from your DISH Network account and you requested a $refundAs we discussed previously, as long as you have a DVR receiver associated with your account, the DVR fee will apply. You were sent a non-DVR receiver on January 4, 2016, which has not been activated on your account. Once you activate the model receiver and deactivate and return the model receiver, the DVR fee will be removed. I removed the Protection Plan on January 22, As both MrRyan *** and I explained, DISH Network has no record that you requested to remove the Protection Plan prior to January 2016. Additionally, as you have retained the DVR receiver since the installation of your account and as you never requested to have the Protection Plan removed, we are unable to provide any further adjustments or refunds for this issuePlease note that the total monthly credit that Mr*** and I offered was $15.00, not $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 5, 2015/07/21) */
July 16,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 13, 2015, we received your correspondence, dated July 10, 2015, filed
with the Revdex.com
You maintain that your 16-year-old son signed the 24-month agreement, and you disputed the early termination fee
When we spoke today, I explained that during the sale of service we disclose that a person at least years of age must be present during the installationYou indicated that you do not recall the sales disclosures
Please note that our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment, and free activationNevertheless, I made an exception and waived the $early termination fee and applied a $activation fee to your accountThis fee is collected when there is no term commitment
Per your request, I disconnected your service today and you agreed to return the leased equipment to DISH NetworkA return box with label will be delivered to your address by *** and two $return shipping fees were applied to your accountUnder the Digital Home Advantage promotion, you agreed to bear all cost and expenses of the equipment return
During our call you said you had requested to cancel the service prior to our conversationI have reviewed your recorded call for July 7, 2015, and *** *** requested to cancel the service and our representative explained the early termination feeShe did not agree with the termination fee and the call was terminated before the disconnection disclosures could be providedAs a result, the account remained active
As a courtesy, I applied a one-time credit of $to your account for programmingWe ask that the balance of $be paidThe balance includes service rendered though July 7, 2015, and the activation and return shipping fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 24-month agreement is not valid if the disclosures states that 18-year old must sign the agreementI was not present at the time of service and your technician did not request any type of ID to verify the age of the person present upon the 16-year old signing the agreementIf Dish Network is able to provide me proof that the technician received the proper identification with an ID number that shows there was an 18-year older that signed the agreement than I will pay the termination fee but other than that I am not responsibleThe service with Dish Network should already be terminated per our conversation, I already returned the equipment as requested and due to an employees mistake by not collecting proper verification on who signed the document the company is responsible to honor the customer request which in this case is to waive the termination feeI will not pay nothing to terminate the agreement once again I am not responsible for your employee mistake
Final Business Response /* (4000, 9, 2015/08/13) */
August 10,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 5, 2015, we received your rebuttal, dated August 4, 2015, filed with the Revdex.com
You maintain that your 16-year son signed the agreement and you disputed the early termination feeYou also disputed the disconnection of service and the programming charge after the disconnection date
At the time of sale we disclose that a person years or older be present during the installationIt is not our technician's responsibility to verify the age of the person who was left in charge during the installation
As previously explained, the early termination fee was waived and an activation fee of $was applied to your accountThis fee is applied when there is no term commitment
Our records reveal that you requested to cancel the service on July 7, However, because the call was terminated and the disconnection disclosures could not be provided, the account remained active
During our conversation on July 16, 2015, I canceled your serviceOn this same date, I reversed the programming balance of $from your account for service charged after July 7,
We ask that the balance of $be paid for service rendered and the activation and shipping return fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 6, 2016 Dear Ms***: On December 5, 2016, we received your complaint, dated December 2, 2016, filed with the Revdex.com. You stated that you purchased your DISH Network service in July It had been installed for three days when you were
informed by your landlord that you could not have the serviceThis forced you to remove the service and disconnect your accountYou were charged an early termination fee, and you requested that this fee be waived. When we spoke today, I agreed to waive your early termination fee, as a courtesyI advised you that once the remaining $balance was paid, the collection could be resolvedYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
March 8, *** *** ***
*** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On March 7, 2017, we received your complaint, dated March 4, 2017, filed with the Revdex.com You maintain that you terminated your DISH Network account two months before it was disconnected As we discussed, we have no record of the request to disconnect to which you refer, nor do we have any record of calls for technical assistanceWithout any evidence of your request, we are unable to backdate the date of your disconnection If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
August 30, *** *** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On August 25, 2017, we received your complaint, dated August 24, 2017, filed with the Revdex.com You expressed concern regarding being charged for unreturned equipment that you state was returnedYou requested a refund of the $debited from your account and you would like your account to be disconnected When we spoke, I told you that your account is disconnected and that we don’t have any record of your returned receiverI requested that you provide us with proof of the shipment, but you ended the callIf you can provide proof that the receiver was shipped back to DISH Network, I can issue you a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: DISH network is not being truthful! The card ending in was NOT the card I used to qualify for DISH services! The very person I spoke with at Dish regarding this matter, stated that was not the card used to be qualified for services! I used the card ending in to make payments only! I didn't have this card in my possession when I called to qualify for dish services! I feel I have been done wrong and everybody I go to for help can provide me with any help! Dish drafted my money from my account without my permission, and that is stealing!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I've been in tech for a long time and I get no technology is perfectWell, after the upgrade its not even mediocreWhen trying to access DVR for the first time it just spinsAlways requires a second effort to get in to play recordingAs soon as my contract is up I am all done with DISH if this isn't fixedUnacceptable!
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/12/17) */
December 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your correspondence, dated December 3, 2015, filed
with the Revdex.com
You stated that you contacted DISH Network to discuss reducing your monthly costYou were offered discounts to lower your bill to $for monthsPart of the offer included a promotion that would end in six months, increasing the cost at that timeYour attempts to have the original offer honored for months was unsuccessful and the customer service you encountered did not meet your expectationsYou requested that the original offer be honored
When we spoke on December 7, 2015, I apologized for the difficulty that you experienced while attempting to have this matter resolvedMy review of your calls confirmed the discounts that you were offeredI agreed to honor the price for the full months as originally promisedYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Shelley listened to the call logs, and confirmed that I was given a offer, and should receive the offer as it was stated during the phone callThank you for correcting the customer service reps mistake in not giving the offer