Initial Business Response /* (1000, 10, 2015/06/29) */
June 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 22, 2015, we received your complaint, dated June 19, 2015, filed with the
Revdex.com
You requested written documentation that you do not need to return the leased equipment associated with your account
Our records indicate that you were advised on June 16, 2015, that your leased receivers have become obsolete and do not need to be returnedYou requested this in writing, but our phone agents are not able to provide written responsesAs such, the agent requested that you contact us via email to request the documentation that you requestedWe received no email request
The receivers associated with your DISH Network account, RXXXXXXXXXX and RXXXXXXXXXX, have become obsolete and do not need to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 6,
Ms*** ***
*** *** *** *** **
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 30, 2015, we received your complaint, dated December 29, 2015, filed with the Revdex.com
You maintain
that you ordered two Duo DVR receivers during your initial sales callYou also said that you were advised that you could not review that call by Go Dish, the independent retailer through whom you initiated service
When we spoke, I advised you that a review of your sales call revealed that your order was for a single Duo DVR receiver and that this was confirmed twice at the end of your sales call
You requested to upgrade to an additional receiver for $and, as an exception, I agreedWe set up a DISH'n It Up (DIU) upgrade and I waived the $technician feeAdditionally, as you expressed concern about the level of customer service that you received, I waived the 24-month commitment associated with your initial promotion and DIU
As I advised you during our call, Go Dish is an independent company that sets its own business rules; therefore, DISH Network is not able to impel them to alter their rules
We sincerely regret any confusion or inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/08) */
July 2,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 26, 2015, we received your correspondence, dated June 25, 2015, filed
with the Revdex.com
You stated that DISH Network collected $from your husband's credit card account ending in without authorizationYou requested that this payment be refunded and you would like your early termination fee waived for the hardship this has caused you
In our June 26, 2015, email correspondence, I informed you that the $payment was refundedThe payment was authorized in the terms of your original contactAs a courtesy, I agreed to waive your early termination feeThe leased equipment was received on June 26, 2015, and the necessary adjustments were appliedThe remaining balance owed is $You accepted this resolution and agreed to pay the balance when you receive your next bill
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because I did speak to *** and what not and I am glad I will not be getting an early termination fee however I do not feel I should be charged twiceHe said I was credited for the second month but I got a letter in the mail saying my dispute will be reversed on April the 26th as you all sent proof I had service but failed to let them know I was not given the full service I paid forI was asking for first payment and the second payment to be refunded as I was not given the service I paid for and being I was given the run around I at least deserve that.
Sincerely,
*** ***
January 6, 2016Ms*** *** *** ***, GA 30575-1320Re: Revdex.com Complaint # ***0 ***Dear Ms***:On January 4, 2016, we received your complaint, dated December 22, 2015, filed with the Revdex.com.You continue to request that a $payment be returnedYou indicated that your bank is unable to locate the funds and that they referred you back to us.As previously advised, DISH Network does not have these fundsThe payment was disputed and retrieved by your financial institution on September 29, The funds were then returned to us on October 8, 2015, but once again, your financial institution retrieved the funds on October 27, 2015.We have no control over the funds when a charge back is initiatedThe issuing credit card company removes the money from our account and we cannot stop them once the determination has been made in favor of the charge backI have enclosed the notification that we received from the credit card companyOnce again, please refer to your financial institution for more information.If there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT(*** ***Enclosurecc: Denver / Boulder Revdex.com Cherokee St. Denver, CO 80204 *** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
August 27,
***
Re: ***
Dear ***:
On August 24, 2015, we received your correspondence, dated August 21, 2015, filed with
the Revdex.com
You said you returned the leased equipment to DISH Network and maintain you have yet to receive a refund
When we spoke today, I advised you that our records show that a refund in the amount of $was applied to your bank account ending in *** electronically on June 23,
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was received
Initial Business Response /* (1000, 4, 2015/05/12) */
May 8,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
+XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 6, 2015, we received your correspondence, dated May 5, 2015, filed with the
Revdex.com
You stated that you have experienced streaming issues with your Hopper receiver and problems with the remotes for your JoeysYou were dissatisfied with the technical-support solutions you were offered and you have spent extensive time on the phone addressing these problemsAdditionally, a technician missed a scheduled appointmentYou requested that these concerns be addressed and resolved
When we spoke today, we reviewed your concernsI explained that we currently did not have a fix for the remote issue, but I offered you a $monthly credit for ten months for the inconvenience and a $one-time credit for the missed technician visitYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank you so much for Support Us Consumer We would get no where if it wasn't for Revdex.com
Revdex.com:I was not only guaranteed no service interruption due to weather during my initial sign up, but when CBS was lost a representative said I would get CBS HD service if I bought an over the air antennaThe Dish Network waived my early termination fee because multiple representatives misrepresented their service.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
April 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On April 7, 2016, we received your complaint, dated April 6, 2016, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charge applied to your DISH Network account. You requested the fee be waived as you indicated it was due to an equipment error I attempted to reach you at *** *** on April 11, and 13, 2016, and I left three voicemails In my last message I advised you that if a PPV is ordered, but the purchase cannot be transferred to our billing system at that time, the receiver is designed to log that order so that it may be retrieved later. Our records indicate that the PPV to which you referred was ordered through your remote As a courtesy, I waived your balance, but I also advised you that PPV charges are usually non-refundable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
August 17, Dear Mr***: On August 16, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com You disputed that I attempted to reach you previously and that your technician visit was scheduled for July 13, I attempted to reach you during my office hours on July 20, and 22, 2016. I regret we were unable to speak As I advised you in my initial response, your original technician visit was scheduled for July 13, 2016, but it was rescheduled for July 20, 2016, per the email you included in your rebuttal, and then cancelled If there are further questions or concerns about this issue, please feel free to contact me at Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I accepted the credit for the early termination fee of $and closed my account with Dish Network and had Comcast install TV & internet service in my home, I do not agree with Dish Network not crediting my account the $for the early termination of the TV service alsoMy account with Dish Network does show that I had technicians come to my house multiple times and that I had the receiver box replaced twice, the wires and the actual dish on my roof replacedBasically, the whole system that was initially installed was eventually replaced over the one year that I had their serviceI think this would substantiate "ongoing issues" with my TV service along with the outages due to weather-related issues, which were as minimal as light snow flurriesSince the installation of my new TV and Internet services with Comast, I have not had any issues at allIn comparison to the quality of services Dish Network vsComcast - I have not only cut the monthly cost of my services by $100/month but am now receiving a far superior service, which is my second complaint about not being credited the early termination fee for my TV service as I was being charged far too much for inadequate servicesSo, sorry Dish Network - this time the termination of our relationship is you not me
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been done about the damage as of yetI have been playing phone tag with *** from the office of the presidentI am requesting compensation for the damageI need this issue resolved as soon as possibleI'm also requesting to speak with a different person other than ***She never answers her phone
Complaint Response Date bumped because: Data Base Migration
November 29, MrCasey *** *** ** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
8***08*** Dear Mr***: On November 20, 2017, we received your complaint, dated November 17, 2017, filed with the Revdex.com You expressed concern that you have not received an update on the damage claim that you filed for a hole in your ceiling I was notified by our Corporate Field Resolutions (CFR) Team that they received your signed settlement letter and it is now in process When I spoke with you by telephone today, you confirmed that CFR has contacted you If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 11, 2015/09/03) */
August 25,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 21, 2015, we received your complaint, dated August 20, 2015,
filed with the Revdex.comMy attempts to reach you by phone on August 21, and 25, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said we failed to provide you with access to our DISH Anywhere service and you were not told that using the internet for this purpose would consume the majority of your allotted gigabytesYou requested that the early termination fees be waived, a write off for all charges, your equipment be picked up, that no negative information be reported on your credit file and to receive a refund for the service that didn't work
We reviewed the recording of your sales call and found out that our agent informed you that we do not recommend that you use the service for streaming, due to the data caps with the serviceDISH Anywhere only works with internet access
I am unable to meet any of your requestsWe consider your balance of $to be accurateIf you restart your service, I will waive the early termination fees and reinstate the promotional credits you lost when your account was closedI enclosed a copy of your contract for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
July 26, *** *** ***
*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On July 26, 2017, we received your rebuttal, dated July 17, 2017, filed with the Revdex.com You said that you are rejecting my offer and you would like us to provide you with all of the benefits a new customer would receive. You also said that I offered you the price lock, but I didn’t mention that the rate could be increased Your request remains denied; however, my offer still stands DISH Network’s price lock guarantees that your core programing price, monthly fees for additional receivers and monthly DVR fees will not change for two yearsTaxes & surcharges, aprogramming (including premium channels), the Protection Plan, and transactional fees are subject to change If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
March 22, Ms*** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms** ***: On March 4, 2018, we received your complaint, dated March 13, 2018, filed with the Revdex.com I unsuccessfully attempted to contact you at the phone numbers listed on your accountWhen I dialed ***, I was advised that I had the wrong numberI left three messages at *** on March 15, and 22, I also sent an email to *** with a request to contact me You maintain that you were supposed to have *** and *** for $a month for six months (until April 11, 2018), but they were removed and you were required to pay $to reinstate them A review of your account reveals that you subscribed to *** and *** at half off ($3.00) for six months on September 12, This offer expired on March 12, 2018, and they dropped from your accountSince your bill generated on February 27, 2018, you were billed for them but when the channels were removed, a $credit was applied to your accountWhen you added them back onto your account on March 13, 2018, you were charged a prorated charge of $Both the credit and the charge will be reflected on your March 27, 2018, billing statement On January 16, 2018, we experienced a $price increase on your Welcome Pack and the $increase on your bill was the result of this--not the *** and *** package If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 5,
Ms*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On January 4, 2016, we received your rebuttal, dated December 23, 2015, filed with the Revdex.com
You said you have not received notification that you are not under contract for DISH Network service and you did not receive a credit I offered you
You are currently not under a contractual agreement with DISH Network
I apologize for stating that I applied a $monthly credit for ten months to your account, as I was referring to the $monthly credit for ten months we agreed to provide you on December 3,
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint Response Date bumped because: Data Base Migration
Complaint: ***
I am rejecting this response because: I will contact my Credit Card company to research you comment about the expiration dateUntil the payment processes with out requiring manual processing I will not close this complaintI still do not understand why I have used the same card for yrs., the card of which I have had for yrs., without this issue and now it is an on-going issue to process the payment.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 3,
Ms*** ***
*** *** Dr., Apt***
*** ***, CO ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 1, 2015, we received your complaint, dated May 29, 2015, filed
with the Revdex.comMy attempts to reach you by phone on June 1, and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that DISH Network debited your bank account twice and you were told you would receive a refund, but you have not
A review of your account reveals that the payments were made manually through your online DISH Network account and not by an agentWe have approved the refund of $which should be applied to your bank account within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 10, 2015/06/29) */
June 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 22, 2015, we received your complaint, dated June 19, 2015, filed with the
Revdex.com
You requested written documentation that you do not need to return the leased equipment associated with your account
Our records indicate that you were advised on June 16, 2015, that your leased receivers have become obsolete and do not need to be returnedYou requested this in writing, but our phone agents are not able to provide written responsesAs such, the agent requested that you contact us via email to request the documentation that you requestedWe received no email request
The receivers associated with your DISH Network account, RXXXXXXXXXX and RXXXXXXXXXX, have become obsolete and do not need to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 6,
Ms*** ***
*** *** *** *** **
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 30, 2015, we received your complaint, dated December 29, 2015, filed with the Revdex.com
You maintain
that you ordered two Duo DVR receivers during your initial sales callYou also said that you were advised that you could not review that call by Go Dish, the independent retailer through whom you initiated service
When we spoke, I advised you that a review of your sales call revealed that your order was for a single Duo DVR receiver and that this was confirmed twice at the end of your sales call
You requested to upgrade to an additional receiver for $and, as an exception, I agreedWe set up a DISH'n It Up (DIU) upgrade and I waived the $technician feeAdditionally, as you expressed concern about the level of customer service that you received, I waived the 24-month commitment associated with your initial promotion and DIU
As I advised you during our call, Go Dish is an independent company that sets its own business rules; therefore, DISH Network is not able to impel them to alter their rules
We sincerely regret any confusion or inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/08) */
July 2,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 26, 2015, we received your correspondence, dated June 25, 2015, filed
with the Revdex.com
You stated that DISH Network collected $from your husband's credit card account ending in without authorizationYou requested that this payment be refunded and you would like your early termination fee waived for the hardship this has caused you
In our June 26, 2015, email correspondence, I informed you that the $payment was refundedThe payment was authorized in the terms of your original contactAs a courtesy, I agreed to waive your early termination feeThe leased equipment was received on June 26, 2015, and the necessary adjustments were appliedThe remaining balance owed is $You accepted this resolution and agreed to pay the balance when you receive your next bill
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because I did speak to *** and what not and I am glad I will not be getting an early termination fee however I do not feel I should be charged twiceHe said I was credited for the second month but I got a letter in the mail saying my dispute will be reversed on April the 26th as you all sent proof I had service but failed to let them know I was not given the full service I paid forI was asking for first payment and the second payment to be refunded as I was not given the service I paid for and being I was given the run around I at least deserve that.
Sincerely,
*** ***
January 6, 2016Ms*** *** *** ***, GA 30575-1320Re: Revdex.com Complaint # ***0 ***Dear Ms***:On January 4, 2016, we received your complaint, dated December 22, 2015, filed with the Revdex.com.You continue to request that a $payment be returnedYou indicated that your bank is unable to locate the funds and that they referred you back to us.As previously advised, DISH Network does not have these fundsThe payment was disputed and retrieved by your financial institution on September 29, The funds were then returned to us on October 8, 2015, but once again, your financial institution retrieved the funds on October 27, 2015.We have no control over the funds when a charge back is initiatedThe issuing credit card company removes the money from our account and we cannot stop them once the determination has been made in favor of the charge backI have enclosed the notification that we received from the credit card companyOnce again, please refer to your financial institution for more information.If there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT(*** ***Enclosurecc: Denver / Boulder Revdex.com Cherokee St. Denver, CO 80204 *** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
August 27,
***
Re: ***
Dear ***:
On August 24, 2015, we received your correspondence, dated August 21, 2015, filed with
the Revdex.com
You said you returned the leased equipment to DISH Network and maintain you have yet to receive a refund
When we spoke today, I advised you that our records show that a refund in the amount of $was applied to your bank account ending in *** electronically on June 23,
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was received
Initial Business Response /* (1000, 4, 2015/05/12) */
May 8,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
+XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 6, 2015, we received your correspondence, dated May 5, 2015, filed with the
Revdex.com
You stated that you have experienced streaming issues with your Hopper receiver and problems with the remotes for your JoeysYou were dissatisfied with the technical-support solutions you were offered and you have spent extensive time on the phone addressing these problemsAdditionally, a technician missed a scheduled appointmentYou requested that these concerns be addressed and resolved
When we spoke today, we reviewed your concernsI explained that we currently did not have a fix for the remote issue, but I offered you a $monthly credit for ten months for the inconvenience and a $one-time credit for the missed technician visitYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank you so much for Support Us Consumer We would get no where if it wasn't for Revdex.com
Revdex.com:I was not only guaranteed no service interruption due to weather during my initial sign up, but when CBS was lost a representative said I would get CBS HD service if I bought an over the air antennaThe Dish Network waived my early termination fee because multiple representatives misrepresented their service.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
April 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On April 7, 2016, we received your complaint, dated April 6, 2016, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charge applied to your DISH Network account. You requested the fee be waived as you indicated it was due to an equipment error I attempted to reach you at *** *** on April 11, and 13, 2016, and I left three voicemails In my last message I advised you that if a PPV is ordered, but the purchase cannot be transferred to our billing system at that time, the receiver is designed to log that order so that it may be retrieved later. Our records indicate that the PPV to which you referred was ordered through your remote As a courtesy, I waived your balance, but I also advised you that PPV charges are usually non-refundable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
August 17, Dear Mr***: On August 16, 2016, we received your complaint, dated August 11, 2016, filed with the Revdex.com You disputed that I attempted to reach you previously and that your technician visit was scheduled for July 13, I attempted to reach you during my office hours on July 20, and 22, 2016. I regret we were unable to speak As I advised you in my initial response, your original technician visit was scheduled for July 13, 2016, but it was rescheduled for July 20, 2016, per the email you included in your rebuttal, and then cancelled If there are further questions or concerns about this issue, please feel free to contact me at Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I accepted the credit for the early termination fee of $and closed my account with Dish Network and had Comcast install TV & internet service in my home, I do not agree with Dish Network not crediting my account the $for the early termination of the TV service alsoMy account with Dish Network does show that I had technicians come to my house multiple times and that I had the receiver box replaced twice, the wires and the actual dish on my roof replacedBasically, the whole system that was initially installed was eventually replaced over the one year that I had their serviceI think this would substantiate "ongoing issues" with my TV service along with the outages due to weather-related issues, which were as minimal as light snow flurriesSince the installation of my new TV and Internet services with Comast, I have not had any issues at allIn comparison to the quality of services Dish Network vsComcast - I have not only cut the monthly cost of my services by $100/month but am now receiving a far superior service, which is my second complaint about not being credited the early termination fee for my TV service as I was being charged far too much for inadequate servicesSo, sorry Dish Network - this time the termination of our relationship is you not me
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been done about the damage as of yetI have been playing phone tag with *** from the office of the presidentI am requesting compensation for the damageI need this issue resolved as soon as possibleI'm also requesting to speak with a different person other than ***She never answers her phone
Complaint Response Date bumped because: Data Base Migration
November 29, MrCasey *** *** ** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
8***08*** Dear Mr***: On November 20, 2017, we received your complaint, dated November 17, 2017, filed with the Revdex.com You expressed concern that you have not received an update on the damage claim that you filed for a hole in your ceiling I was notified by our Corporate Field Resolutions (CFR) Team that they received your signed settlement letter and it is now in process When I spoke with you by telephone today, you confirmed that CFR has contacted you If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 11, 2015/09/03) */
August 25,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 21, 2015, we received your complaint, dated August 20, 2015,
filed with the Revdex.comMy attempts to reach you by phone on August 21, and 25, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said we failed to provide you with access to our DISH Anywhere service and you were not told that using the internet for this purpose would consume the majority of your allotted gigabytesYou requested that the early termination fees be waived, a write off for all charges, your equipment be picked up, that no negative information be reported on your credit file and to receive a refund for the service that didn't work
We reviewed the recording of your sales call and found out that our agent informed you that we do not recommend that you use the service for streaming, due to the data caps with the serviceDISH Anywhere only works with internet access
I am unable to meet any of your requestsWe consider your balance of $to be accurateIf you restart your service, I will waive the early termination fees and reinstate the promotional credits you lost when your account was closedI enclosed a copy of your contract for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
July 26, *** *** ***
*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On July 26, 2017, we received your rebuttal, dated July 17, 2017, filed with the Revdex.com You said that you are rejecting my offer and you would like us to provide you with all of the benefits a new customer would receive. You also said that I offered you the price lock, but I didn’t mention that the rate could be increased Your request remains denied; however, my offer still stands DISH Network’s price lock guarantees that your core programing price, monthly fees for additional receivers and monthly DVR fees will not change for two yearsTaxes & surcharges, aprogramming (including premium channels), the Protection Plan, and transactional fees are subject to change If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
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March 22, Ms*** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms** ***: On March 4, 2018, we received your complaint, dated March 13, 2018, filed with the Revdex.com I unsuccessfully attempted to contact you at the phone numbers listed on your accountWhen I dialed ***, I was advised that I had the wrong numberI left three messages at *** on March 15, and 22, I also sent an email to *** with a request to contact me You maintain that you were supposed to have *** and *** for $a month for six months (until April 11, 2018), but they were removed and you were required to pay $to reinstate them A review of your account reveals that you subscribed to *** and *** at half off ($3.00) for six months on September 12, This offer expired on March 12, 2018, and they dropped from your accountSince your bill generated on February 27, 2018, you were billed for them but when the channels were removed, a $credit was applied to your accountWhen you added them back onto your account on March 13, 2018, you were charged a prorated charge of $Both the credit and the charge will be reflected on your March 27, 2018, billing statement On January 16, 2018, we experienced a $price increase on your Welcome Pack and the $increase on your bill was the result of this--not the *** and *** package If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 5,
Ms*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On January 4, 2016, we received your rebuttal, dated December 23, 2015, filed with the Revdex.com
You said you have not received notification that you are not under contract for DISH Network service and you did not receive a credit I offered you
You are currently not under a contractual agreement with DISH Network
I apologize for stating that I applied a $monthly credit for ten months to your account, as I was referring to the $monthly credit for ten months we agreed to provide you on December 3,
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint Response Date bumped because: Data Base Migration
Complaint: ***
I am rejecting this response because: I will contact my Credit Card company to research you comment about the expiration dateUntil the payment processes with out requiring manual processing I will not close this complaintI still do not understand why I have used the same card for yrs., the card of which I have had for yrs., without this issue and now it is an on-going issue to process the payment.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 3,
Ms*** ***
*** *** Dr., Apt***
*** ***, CO ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 1, 2015, we received your complaint, dated May 29, 2015, filed
with the Revdex.comMy attempts to reach you by phone on June 1, and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that DISH Network debited your bank account twice and you were told you would receive a refund, but you have not
A review of your account reveals that the payments were made manually through your online DISH Network account and not by an agentWe have approved the refund of $which should be applied to your bank account within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***