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Reviews DISH Network, LLC

DISH Network, LLC Reviews (4192)

Initial Business Response /* (1000, 5, 2015/10/02) */
September 28,
*** *** ** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your complaint, dated September 24, 2015,
filed with the Revdex.com
You said that when you closed your account you received a bill, but when you called about it you were told to disregard itHowever, you said that your credit card was debited and you are requesting a refund
A review of your account reveals that a refund of $was applied to your credit card account on September 4,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***

Complaint: ***
I am rejecting this response because: The message from DISH's representative, Mr Carlos Barberi, above was sent September 19, Mr *** refers to "the price and promotion you referenced were not available on our website." He also states he requested copies of flyers In truth, I sent Mr *** copies of flyers, computer screen shots and transcripts of my chat with their sales person I sent these items on September 13, As stated above, I included print outs of their web site that existed when I chose my programming, these print outs also show pricing DISH has changed their website since I started my complaint because their former information proved my complaint Mr *** contacted me by telephone after I sent my documentation to him My wife and I spoke with him on speaker phone Mr *** disagrees with facts, such as print outs of the on-lie chat and print outs of DISH's website that was in use when I signed up for their service Mr *** stated the best he could offer on settling the added $a month charge was to offer a $per month reduction for the contract period I decided to reject Mr Barberi's offer due to his dishonesty and the fact that it is worth $a month to me to 'stand my ground'
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 8, 2015, we received your correspondence, dated June 5, 2015, filed
with the Revdex.com
You maintain that you were supposed to receive a free iPad and you said that you did not receive promotional pricingYou disputed the early termination fee
I attempted to reach you at (XXX) XXX-XXXX on June 8, and 12, I left three voice messages
A review of your account reveals that you participated in the Digital Home Advantage (DHA) promotion with a 24-month commitmentYou also accepted the $monthly promotional credits for months and waived the iPad offerI have enclosed a copy of your signed DHA agreement for your review
You previously subscribed to the Smart Pack, Outdoor Sports, HBO, the Protection Plan and a *** receiver fee with DVR serviceThe monthly billing rate before tax was $
Because you agreed to the 24-month commitment, we provided you with a $programming discount for months, HBO, Showtime, Cinemax, Starz, and the Blockbuster @Home channels free for three monthsIn addition, you received the Protection Plan free for four monthsWhen the free service and discounts ended the regular price was applied
Please note that in February 2014, DISH Network experienced our annual $price increase for the America's Top packageAs a result, a $price protection credit was applied to your account for five months to honor the first-year pricing for the America's Top packageOur records show that you downgraded this package on May 4, 2015, through your online account
I also enclosed copies of your billing statements from July to October and June for your reviewThese statements show the monthly credits that were applied
Since your service was disconnected prior to the promotional fulfillment date, a $early termination fee was applied to your accountIn addition, a $return shipping fee was applied for the return of the leased equipment
In the interest of resolving this matter, I removed the balance of $from your account, which included the early termination, shipping and programming fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to communicate through Dish Network personally anymore as each time I speak directly with an employee I am lied to and treated unprofessionallyI am aware that the additional charges were already resolved, but not until after arguing and speaking to multiple peopleWhile it is not currently an issue, it is pertinent to why your company has failed meIf there is a recording of me agreeing to a new month contract, I would like a copy of that recording - not a print outOtherwise, I will not hold myself to a contract

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Well, that is a sum of my service- Over charge peopleYOUR Tech set up a single receiver when we had a DUAL receiver feet awayto over charge us. This is why your Revdex.com rating is so bad! You rip off your customers.No I will not accept your PREVIOUS Credits as a Blessing for the current audio issues NOT CAUSED BY trees but by your new satellite & equipment PER YOUR # techs sent to fit it - of which they left me with a Black TV! I have a damaged speaker do to YOUR AUDIO issues many thousands of PPL are having- your Damage control is again to DENY DENY DENY the issue exists! I will pay your Bill- & I will set up cutting the cord asap, I just wanted someone to take responsibility without switching the blame- of course you do the latter. When have I NEVER paid my BILL? Never, so I did my part when will you do yours? I want my dual 222K receivers back until I get alternate service & with the amount of time I have wasted might be Christmas before I get around to it! If I do not receive my receivers your Tech took out, then I will refile another complaint! Life is bigger than Dish--- (you employ people to wear out problem clients with issues do to your service, well I have no such pawn in my employ) Your payment will be by end of day, but your rating will cont to fall, as I am not just of few but many! I have had several heart-attacks & strokes do to stress & working hrs a week as a master Electrician & you will not cause my heart to take another Hit do to Undue stress when I pay my Bill! Thanks YOU

December 12, Dr*** *** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Dr***: On December 4, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com You expressed concern with being charged for service before your service was moved to your new location, and you requested to have all fees waived until your new service is installed My attempts to contact you by phone at *** *** *** *** *** on December 7, and 12, 2017, were unsuccessful, but I left you three messages A review of your account reveals that it was on DISH Pause at the time you scheduled the moveHowever, accounts must be active in order to schedule a moveYou spoke with a DISH Network agent on December 10, 2017, and he agreed to waive all charges to your account until the date your new service is installedI will also ensure that your billing is corrected after your installation date of December 27, 2017, and I will contact you to provide an update If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gabriel R*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***

Initial Business Response /* (1000, 10, 2015/10/08) */
October 3,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your correspondence, dated October 1, 2015, filed
with the Revdex.com
You expressed concern with the length of your service and you requested a refund of $for a technician visitYou also disputed the early termination fee
When we spoke on October 2, 2015, I advised you that your account was established with the Digital Home Advantage promotion with a 24-month commitment on February 26, On this same date, we sent a sales confirmation email detailing the terms of the DHA promotion and billing to ***@ATT.NETWe also sent a copy of your signed agreement to this same email addressI have enclosed a second copy of your signed DHA agreement for your records
We have no record that you were charged a $technician visit fee or that a payment was collected for this amountWe are unable to provide a refund
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeYou disagreed with my explanation and terminated our call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I first started with dish at *** *** *** *** in *** *** *** in the year to to may of I got the house on XXXX XX Street in the month of 08/14/and had dish in the month November
I called in because income had changed wanted bill lowered, that is when they changed and put me in a new contractWhen I had asked for the lowest service I could getBill was changed to $which now I find out was a promotional rateI did not sign that agreementI just asked for a cheaper rate
Final Business Response /* (4000, 14, 2015/10/21) */
October 20,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your rebuttal, dated October 19, 2015, filed with the Revdex.com
You said that you had a previous account and a commitment was added to your current account when you downgraded your programming packageYou disputed the early termination fee
Our records show you had a previous account (XXXXXXXXXXXXXXXX) at a different locationThe account was disconnected on October 8,
When we spoke on October 19, 2015, I informed you that you established a new account at your current residence under the Digital Home Advantage (DHA) promotion with a 24-month commitmentThis agreement started on February 26, 2014, and the promotion fulfillment date is February 26,
I also advised you that DISH Network does not require our customers to establish a new agreement when the service package is downgradedI have enclosed a second copy of your signed DHA agreement which also shows the February 26, 2014, promotional start dateI regret any confusion
Per your request, the service was downgraded to the Welcome Package on December 30, Your account was disconnected due to nonpayment on September 21, Since your agreement was not fulfilled, you were billed $for the early termination fee
In the interest of coming to a resolution, I reduced the early termination fee to $We ask that the balance of $be paidThis balance is for the early termination fee and service renderedWhen the balance is paid in full I will remove the information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***

November 28, Dear Ms***: On November 21, 2016, we received your complaint, dated November 21, 2016, filed with the Revdex.com You stated that you contacted DISH Network to relocate a receiverYou were informed that this would require
a $technician visitYou were displeased that you were not informed that you would incur this charge to relocate the equipmentThis led you to disconnect your serviceYou requested that your last three bills be waived and your early termination fee be reduced When we spoke today, I offered to provide you with a free technician visitI informed you that an adjustment was provided when your account was disconnectedI advised you that I would be unable to reduce the early termination fee or waive your previous billsYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####

June 20, *** *** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On June 16, 2017, we received your complaint, dated June 15, 2017, filed with the Revdex.com You said that you were offered a monthly rate with specific channels, but you did not receive what you expectedYou also expressed concern with the quality of your installation When we spoke, I informed you that a review of your sales call did not reveal requests for local channels or children’s programming; however, as you did not have your credit or debit card available to you at that time, the salesperson offered to call you backI was unable to review that part of the call. As such, I made an exception and waived the 24-month commitment associated with your DISH Network account. Per your request, I disconnected your account As I advised you, as your account was activated, I am unable to refund the $activation fee; however, as you received a $credit from the agent with whom you spoke previously, and as I backdated your disconnection to June 15, 2017, a refund of $will be sent to your credit card account We appreciate your feedback concerning your installation. I forwarded your concerns to the appropriate personnel for internal review We sincerely regret that your experience did not meet your expectations and we would like to do business with you again in the future If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***

Revdex.com:Because my wife has filed her own Revdex.com complaint and is looking into pursuing a lawsuit against Dish Network, I will accept this response and allow her to handle it on her ownThank you
Sincerely,
*** ***

February 22, Ms*** *** *** *** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You said that you were charged for service after you disconnected your account When we spoke, I advised you that our records indicate that you placed your account on DISH Pause on January 14, 2015. DISH Pause lasted for nine months and then you began to be charged for service againAs I was not able to review the call during which your account was placed on pause, I waived the $programming balance to which you referred As I advised you, the $debit to which you referred was for your early termination fee. Enclosed is a copy of your Digital Home Advantage customer agreement for your records As our records indicate that you agreed to and received the benefits of the 24-month commitment associated with your DISH Network account, I am unable to waive and refund your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** ** *** ** *** *** *** Tell us why here

Initial Business Response /* (1000, 6, 2015/10/13) */
October 9,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015, filed with
the Revdex.com
You expressed concern with the date of your scheduled technician visit
I attempted to reach you at (XXX) XXX-XXXX on October 6, and 9, There was to option to leave a voice message
Our records show that the technician visit was completed on October 8,
As a courtesy, a one-time credit of $was applied to your accountThis credit covers the balance due for the service period through October 23, In addition, the HBO, Starz and Cinemax channels were added free for three months
We regret any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be addressed internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/12) */
November 6,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
*** Mr***:
On November 6, 2015, we received your complaint, dated November 5, 2015, filed with
the Revdex.com
You said that you were provided with incorrect information by an independent retailer when you initiated your DISH Network account
When we spoke, I advised you that, because I am unable to verify the information provided to you by the retailer, I waived your 24-month commitment
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***

Tell us why here...July 27, 2016 Mr*** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com. You said that you requested Frontier internet and DISH Network TV service, but you were then advised that internet was not available. You requested to have your DISH Network 24-month commitment waived. When we spoke, I advised you that as DISH Network installed your TV as requested and as we have no control over the availability of Frontier service, we are unable to waive your 24-month commitmentWe sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** ***

March 24, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 21, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When I spoke with MrsCulver, I advised her that your early termination fee was waived on March 21, If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***

Initial Business Response /* (1000, 5, 2016/01/05) */
January 4,
Ms*** ***
XXXXX *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On January 4, 2016, we received your complaint, dated December 29, 2015, filed with
the Revdex.com
You expressed concern that you received an email requesting the return of your leased receiver after you were told it did not need to be returnedYou requested an email stating it did not need to be returned
This account had leased equipment attached to itWhen our system detects leased equipment, an email automatically generates to remind our customer to return the equipment to avoid unreturned equipment feesIt does not recognize if the equipment is obsoleteHowever, our customer service advised you correctly and informed you that the equipment does not need to be returnedI apologize for the confusion
Although we did not provide you with an email stating that the equipment does not need to be returned and you will not be charged, consider this letter as confirmation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will use this as my written documentation if they try to charge my cardMy only follow up is they need to learn their customerFor the record it is Mr*** ***
Complaint Response Date bumped because: Data Base Migration

Initial Business Response /* (1000, 5, 2015/05/22) */
May 21,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 14, 2015, we received your correspondence, dated May 13, 2015, filed
with the Revdex.com
You stated that DISH Network collected a $payment from your bank account without your authorizationYou requested a refund for the charge and the non-sufficient funds fees that you incurred
When we spoke today, we reviewed your accountYou indicated that your account was to be disconnected in AprilI was unable to locate any payments automatically generated by DISH NetworkAs a courtesy, I agreed to waive your early termination fee, disconnect your account and resolve the remaining account balanceYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***

November 29, Ms*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint #
8255909597463428- Dear Ms***: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You indicated that when you moved, your satellite dish was installed on the roof after you requested that it not beYou now ask that it be reinstalled in the yard at no costYou would also like a time-without-service credit When I spoke with you by telephone today, I agreed to schedule a free installation for Saturday, December 3, 2016, between the hours of 12:pm and 5:pm I apologized for the inconvenience and I applied one month of service credit ($90.37) to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***

Dear Ms***: On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.comYou said that a DISH Network technician damaged a wall in your home and you expressed concern about the level of customer service you receivedI attempted to reach
you at ###-###-#### on January 20, and 22, 2016, and I left three voicemailsAs I advised you in my last message, Ms*** with our Corporate Field Resolutions Team has been attempting to contact you to discuss your damage claim. She has also been in contact with our local field office to schedule an assessment, but both she and the local office have been unsuccessful reaching you. Please contact Ms*** or the field office to address your damage claimWhile we sincerely regret any inconvenience, we are unable to provide compensation or repairs until an assessment has been completed and your damage claim has been processedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####

Initial Business Response /* (1000, 14, 2015/08/27) */
August 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 17, 2015, we received your complaint, dated August 14, 2015, filed with the RevDex.com
You expressed concern with your attempts to establish new DISH Network serviceYou were told that some of your information was connected to an account with a remaining balance and the agents would not provide you with any more informationYou requested an apology
DISH Network monitors all sales for suspicious and potentially fraudulent sales activityOur system detected that the information you provided matched the attributes listed on an existing DISH Network accountAs a result, we were unable to proceed with the order
When I spoke with you by telephone today, I informed you that I was unable to duplicate the error and I apologized for the inconvenienceI offered to establish an account for youYou declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a call from coporate and was told that she did not no where they were getting that information fromYes she did offer me service buthat that did not remove that information from my file I no know who is conected to me they will not tell me who it is.but is stillon my file as of Aug.31,I have not received any bills from dish nor pass due notice because I dont have a balanceAlso I asked to have that removed from my file and a apology as of yesterday aug 31,it was still there
Final Business Response /* (4000, 20, 2015/09/11) */
September 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On September 2, 2015, we received your complaint, dated September 1, 2015, filed with the Revdex.com
In your original complaint, you expressed concern that when you attempted to establish new DISH Network service, you were denied because some of your information was connected to an account with a remaining balanceAlthough I was unable to locate an account with a balance at the time, when you called again you were provided the same information and requested that it be removed from that account
Further research reveals that you had two previous accounts with DISH Network: XXXXXXXXXXXXXXXX was established in and account XXXXXXXXXXXXXXXX was established in
I forwarded this for research so we can determine if it is one of these accounts that has a balance dueI will notify you with further instructions once I receive them
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***

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