Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Complaint: ***
I am rejecting this response because:I am unhappy that after many years and adding/removing dish network they are unable to work with me on the remaining couple months, still charge 100, make me get on a ladder to remove a dish, return the receiver, the dish off the house, take it apart, put it in a box, find the remotes, and take it all to a UPS store and then charge me to ship it If I kept coming back as a customer, you'd think they'd be understanding and not rude on the phone
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Initial Business Response /* (1000, 5, 2015/09/21) */
September 8,
*** *** ***
XXX X X/***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On August 31, 2015, we received your correspondence, dated August 28, 2015, filed with the RevDex.com
You stated that you are receiving junk mail advertising DISH Network serviceYou have made several unsuccessful attempts to have the mailing ceaseYou requested to be removed from the mailing list
My three attempts to contact you at (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at ***@sbcglobal.net (copy enclosed), but I have not received a response
We have placed you on our Do Not Contact list; please allow days for the mailing to be stopped
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this but I didn't get any e-mail from this company but I hope they wont send anymore after days or I will file again for sure
March 23, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On March
18, 2016, we received your correspondence, dated March 17, 2016, filed with the Revdex.comYou disputed the charge of $that was applied to your *** billing statement for the satellite TV serviceI attempted to reach you at *** *** on March 21, and 23, I left three voice messagesPlease note that DISH Network bills for service in advanceTherefore, the $is for the service period of January 29, 2016, through February 28, 2016, and it was applied to your bundled *** billWhen your satellite TV was disconnected, a prorated credit and two $equipment return fees were applied to your DISH Network accountAs a courtesy, the return fees were movedThis made the credit balance $Because your accounts are unbundled, the credit cannot be transferred to your *** accountTo resolve this matter, we submitted a refund in the amount of $Please allow seven days for mailing. For your records, I have enclosed a copy of your DISH Network monthly billing statement for February and March We regret any inconvenience you may have experiencedIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely,
March 14, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 10, 2016, we received your correspondence, dated March 9, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network service from Professional Satellites, an independent retail service providerYou are displeased with the service and you contacted DISH Network to disconnect your accountYou were informed that you made a 24-month contractual commitment and you would be charged an early termination feeYou were provided a copy of your contract and you disputed the signatureYou requested that your early termination fee be waived When we spoke on March 10, 2016, I agreed to waive your early termination fee as a courtesyThe matter was reported to the appropriate department so your concerns could be addressed with Professional SatellitesYou accepted this resolution and you disconnected your service on March 12, If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
March 31, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On March 31, 2017, we received your rebuttal, dated March 28, 2017, filed with the Revdex.com You continue to dispute providing authorization for the $payment received by DISH Network on February 25, 2017, for your outstanding account balance As we previously discussed, our records indicate that you made the payment using our automated phone systemDuring this process, you are prompted through the payment steps and you confirmed the payment, thus providing your authorization As I explained in our last correspondence, the $balance was owed on your accountThis did not create an overpayment; therefore, we were unable to provide the refund that you requested If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** *** *** ***
Initial Business Response /* (1000, 9, 2015/10/02) */
September 17,
Ms*** ***
XXXXX S*** St., Apt***
Phoenix, AZ XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 16, 2015, we received your correspondence, dated September
15, 2015, filed with the Revdex.com
You expressed concern with the technical issues you experienced with the internet serviceYou requested this matter be resolved and you asked that compensation be provided
When you spoke with Ms*** *** a DISH Network Advanced Technical Representative, on September 16, 2015, you verified that your internet service is workingAs a courtesy, Ms*** applied a credit of $for two months to your account and you accepted this resolution
We apologize for any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 11, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/25) */
September 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 18, 2015, we received your complaint, dated September 17,
2015, filed with the Revdex.com
You expressed concern regarding being held to a two-year contract when you have to close your account due to circumstances beyond your controlYou said that your credit card account has been debited $twice and you have not received a refundYou want your contract cancelled as you say it states that if you move more than miles away, you can cancel the agreement and receive a refund of the early termination fee
When we spoke by phone I informed you that our contract doesn't state that if you move more than miles away you can cancel the agreementIn fact, it states that if you move you are still bound by the agreement
Our records reflect that we debited your credit card account $on September 8, 2015, and provided a refund for this amount on September 18, 2015; however, this was the only charge of $
Although we consider the contract to be valid, I am willing to reduce your early termination fee from $to $Please contact me directly if you would like to accept my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 12, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On July 7, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You said that you were given two different sets of information concerning your issue As I explained when we spoke, the agent with whom you spoke previously does not have access to the tools that would provide the level of detail that I provided you. As such, the agent provided information based on the tools they had The payment to which you refer was authorized through our chat team, and all pertinent account security measures were followedIf the person who chatted in was not you, then we recommend that you change your online password for myDISH.com and avoid providing account information to anyone but DISH Network agents If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
July 22,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the
Revdex.com
You said that you have been experiencing technical issues since your service was installedYou also expressed concern regarding having to pay $in less than a monthYou requested that you be released from your contract without penalty
When we spoke by phone, I explained that our records reflect you agreed to purchase a set of headphones and a remote skin, and you had our technician install a router and set up your wireless networkThese products and services are not included in our offer
I agreed to release you from both of your contracts due to the technical difficulties you have been experiencingYou may close your account without penalty at any time
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (4200, 14, 2015/09/03) */
I called on 7/28/to have my service shut off on 8/3/so I could afford the switch back to directvAll seemed fine so hung up and noticed my tv was black and only had audio!! Called Dish back, they shut my service off that day instead of the next Tuesday as I requestedPLUS soon as my service went out SO did my $1,smart tvThey turned service back on and now I'm still being billed as a new customer but demanding their receivers back, of which I've never revived a box or labelSpoke w/*** XXXXXXXXXX ext XXXXX who informed me that they've never shut my service off & on one there ever spoke to the Revdex.com and that she'd be happy to shut my service as off 8/but I owe for everything!!! WoW I do not feel I owe them anything considering their service never worked to begin with!
Final Consumer Response /* (4200, 15, 2015/09/03) */
I called on 7/28/to have my service shut off on 8/3/so I could afford the switch back to directvAll seemed fine so hung up and noticed my tv was black and only had audio!! Called Dish back, they shut my service off that day instead of the next Tuesday as I requestedPLUS soon as my service went out SO did my $1,smart tvThey turned service back on and now I'm still being billed as a new customer but demanding their receivers back, of which I've never revived a box or labelSpoke w/*** XXXXXXXXXX ext XXXXX who informed me that they've never shut my service off & on one there ever spoke to the Revdex.com and that she'd be happy to shut my service as off 8/but I owe for everything!!! WoW I do not feel I owe them anything considering their service never worked to begin with!
Final Business Response /* (4000, 17, 2015/09/08) */
September 4,
MsCharlotte ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 4, 2015, we received your rebuttal, dated September 3, 2015, filed with the Revdex.com
You said that you are being billed for service you didn't receiveAlso, you believe that our equipment damaged your television
When we spoke by phone, I agreed to provide you with a $credit to honor the disconnection date of August 3,
I told you I will request that our Corporate Field Resolutions Department contact you to set up a claim; please allow up to hours for a call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
February 24, Mr*** *** *** *** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com You said that you disconnected your DISH Network account because you did not receive the movie package free for three months as you were told you wouldYou requested that we waive the early termination fee associated with your promotion When we spoke, I told you that I will waive the balance on your account, which will remove your account from collections within hours We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (720) 514- cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
November 16, 2016 Dear Ms***: On November 16, 2016, we received your rebuttal, dated November 9, 2016, filed with the Revdex.com. You stated that as of November 9, 2016, you have not received your reissued refund check for $You requested that this matter be resolved When we spoke today, you confirmed that you have since received the refund check and you consider the matter closed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Dear Mr***: On January 25, 2016, we received your complaint, dated January 22, 2016, filed with the Revdex.com. My attempts to reach you by phone on January 25, and 27, 2015, have been unsuccessful. I was not given the option to leave a voice message. You
said that when you closed your DISH Network account you requested a refund check, as you had closed your credit card accountYou said that you were told you would receive a check but you have notYou requested that we provide you with a check refundDISH Network’s refund policy dictates that we will refund the customer in the same way we were paidBecause your payments were made by credit card, we issued the refund to your credit card accountI have confirmed with our Refunds Department that your credit card provider accepted the refund of $on January 20, Please contact them regarding your fundsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Dear Mr*** On March 17, 2016, we received your complaint, dated March 16, 2016, filed with the Revdex.comYou maintain you were told that your bill would not go above $per month after the introductory offer expiredHowever, your bill has increased by $and you
requested a refund of all funds paid in excess of $a monthThis account was established through *** *** ***, an independent retailer, on September 13, 2014, under the Digital Home Advantage (DHA) 24-month agreementIt does not include a price guaranteeYou also enrolled in a promotion that provided a $monthly credit for months and reduced the price of the America’s Top from $to $for the first monthsThe price was for programming only and did not include additional programming or feesThis promotion expired on your July 28, 2015, billing statementSince then, you have been provided additional credits to equal up to $per monthYou have been billed correctly and no refund is dueWhen I spoke with you by telephone today, I informed you that we cannot honor your request for additional credits, and I released you from the 24-month commitmentIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
May 5, Ms*** *** * *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On May 4, 2016, we received your complaint, dated May 4, 2016, filed with the Revdex.com You said that you were told by two different people that your early termination fee would be waived because the service was not installed properlyYou indicated that you have recordings as evidence of this offer At this point, we consider the fee to be accurate as our records don’t reflect that we agreed to waive your early termination feeIf you would like to provide me with the recording you have, I would be happy to review them If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (
November 23,
*** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On November 21, 2016, we received your complaint, dated November 18, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on November 21, and 23, 2016, and I left three messages You maintain that you have experienced issues with your DISH Network service since the day it was installed, and that you were even provided three free months of movie channels as a resultYou expressed concern that your credit card account was automatically debited $420.00, and you requested a refundYou maintain that you did not receive any bills This account was activated under the Digital Home Advantage (DHA) 24-month promotion on March 12, This promotion entails an early termination fee if the term commitment is not fulfilledSince the system was installed, we only received one payment--on April 3, 2016, in the amount of $As a result, your service was disconnected for non-payment on June 29, Authorization to automatically debit the debit/credit card account used to establish the DISH Network service is provided in the DHA agreement (copy enclosed)The payment remains valid and no refund is due Our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at *** on March 8, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation After the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. We emailed you a copy of the signed DHA agreement to the same email address highlighted above on March 12, The copy that you received is a printout of the information from the electronic device used A review of this account reveals that there were no technical issues reportedThe only issues you experienced were because you were unable to have all the TVs available during the installation, and because you were not available for the entire installation and had to rescheduleYou also requested that we relocate a portion of the installation equipmentThese issues were not caused by DISH Network ***, ***, *** and *** were provided free for three months, as this is one of our new customer promotional offers We provided email notifications (on the 14th of each month) that your billing statement was available on your online accountThe last notification that was emailed was on July 5, 2016, as that was the last statement before your account was referred to collections Boxes for the return of the equipment were delivered on Wednesday, July 13, 2016, at 3:pm under *** tracking number *** Please note that since you have not returned the Hopper with Sling, a Super Joey receiver and two Joey receivers, you have been charged for unreturned equipmentPlease return the equipment to avoid any further automatic debits from your credit/debit card, and keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 23, Ms*** ** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the Revdex.com You expressed concern that a Pay-Per-View (PPV) event posted to your current billing statement, dated January 9, You also mentioned your dissatisfaction with the customer service you received When I spoke with you by telephone today, I explained that you are billed for monthly service from the 24th of one month to the 23rd of the following monthPPV events and/or any other on demand purchases are not included in your monthly service chargesThey will be billed as orderedAdditionally, when programming is added to or removed from the account within the billing cycle, the charges are prorated to the cycle date A review of the calls regarding the PPV event reveals that the agents provided you with the correct informationThank you for bringing your concerns to our attention If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 2, Mr*** *** *** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com You indicated that your former apartment complex charged you $to remove the DISH Network satellite dish from the premisesYou expressed concern that DISH Network does not remove it, and you requested that we reimburse you for the cost Our records reveal that this issue was addressed on December 17, 2017, by MrRyan V***, a Case Manager from our Executive Escalations TeamHe advised you that you accepted the installation and that this is a tenant/landlord issue, and he referred you to your lease agreementNo reimbursement is due When I spoke with you by telephone today, I informed you that once the equipment is installed it becomes your property and we do not require that it be returned If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Case Manager Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Complaint: ***
I am rejecting this response because:I am unhappy that after many years and adding/removing dish network they are unable to work with me on the remaining couple months, still charge 100, make me get on a ladder to remove a dish, return the receiver, the dish off the house, take it apart, put it in a box, find the remotes, and take it all to a UPS store and then charge me to ship it If I kept coming back as a customer, you'd think they'd be understanding and not rude on the phone
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Initial Business Response /* (1000, 5, 2015/09/21) */
September 8,
*** *** ***
XXX X X/***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On August 31, 2015, we received your correspondence, dated August 28, 2015, filed with the RevDex.com
You stated that you are receiving junk mail advertising DISH Network serviceYou have made several unsuccessful attempts to have the mailing ceaseYou requested to be removed from the mailing list
My three attempts to contact you at (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at ***@sbcglobal.net (copy enclosed), but I have not received a response
We have placed you on our Do Not Contact list; please allow days for the mailing to be stopped
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this but I didn't get any e-mail from this company but I hope they wont send anymore after days or I will file again for sure
March 23, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On March
18, 2016, we received your correspondence, dated March 17, 2016, filed with the Revdex.comYou disputed the charge of $that was applied to your *** billing statement for the satellite TV serviceI attempted to reach you at *** *** on March 21, and 23, I left three voice messagesPlease note that DISH Network bills for service in advanceTherefore, the $is for the service period of January 29, 2016, through February 28, 2016, and it was applied to your bundled *** billWhen your satellite TV was disconnected, a prorated credit and two $equipment return fees were applied to your DISH Network accountAs a courtesy, the return fees were movedThis made the credit balance $Because your accounts are unbundled, the credit cannot be transferred to your *** accountTo resolve this matter, we submitted a refund in the amount of $Please allow seven days for mailing. For your records, I have enclosed a copy of your DISH Network monthly billing statement for February and March We regret any inconvenience you may have experiencedIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely,
March 14, Mr*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 10, 2016, we received your correspondence, dated March 9, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network service from Professional Satellites, an independent retail service providerYou are displeased with the service and you contacted DISH Network to disconnect your accountYou were informed that you made a 24-month contractual commitment and you would be charged an early termination feeYou were provided a copy of your contract and you disputed the signatureYou requested that your early termination fee be waived When we spoke on March 10, 2016, I agreed to waive your early termination fee as a courtesyThe matter was reported to the appropriate department so your concerns could be addressed with Professional SatellitesYou accepted this resolution and you disconnected your service on March 12, If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
March 31, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On March 31, 2017, we received your rebuttal, dated March 28, 2017, filed with the Revdex.com You continue to dispute providing authorization for the $payment received by DISH Network on February 25, 2017, for your outstanding account balance As we previously discussed, our records indicate that you made the payment using our automated phone systemDuring this process, you are prompted through the payment steps and you confirmed the payment, thus providing your authorization As I explained in our last correspondence, the $balance was owed on your accountThis did not create an overpayment; therefore, we were unable to provide the refund that you requested If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** *** *** ***
Initial Business Response /* (1000, 9, 2015/10/02) */
September 17,
Ms*** ***
XXXXX S*** St., Apt***
Phoenix, AZ XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 16, 2015, we received your correspondence, dated September
15, 2015, filed with the Revdex.com
You expressed concern with the technical issues you experienced with the internet serviceYou requested this matter be resolved and you asked that compensation be provided
When you spoke with Ms*** *** a DISH Network Advanced Technical Representative, on September 16, 2015, you verified that your internet service is workingAs a courtesy, Ms*** applied a credit of $for two months to your account and you accepted this resolution
We apologize for any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 11, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/25) */
September 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 18, 2015, we received your complaint, dated September 17,
2015, filed with the Revdex.com
You expressed concern regarding being held to a two-year contract when you have to close your account due to circumstances beyond your controlYou said that your credit card account has been debited $twice and you have not received a refundYou want your contract cancelled as you say it states that if you move more than miles away, you can cancel the agreement and receive a refund of the early termination fee
When we spoke by phone I informed you that our contract doesn't state that if you move more than miles away you can cancel the agreementIn fact, it states that if you move you are still bound by the agreement
Our records reflect that we debited your credit card account $on September 8, 2015, and provided a refund for this amount on September 18, 2015; however, this was the only charge of $
Although we consider the contract to be valid, I am willing to reduce your early termination fee from $to $Please contact me directly if you would like to accept my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
July 12, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On July 7, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You said that you were given two different sets of information concerning your issue As I explained when we spoke, the agent with whom you spoke previously does not have access to the tools that would provide the level of detail that I provided you. As such, the agent provided information based on the tools they had The payment to which you refer was authorized through our chat team, and all pertinent account security measures were followedIf the person who chatted in was not you, then we recommend that you change your online password for myDISH.com and avoid providing account information to anyone but DISH Network agents If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
July 22,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the
Revdex.com
You said that you have been experiencing technical issues since your service was installedYou also expressed concern regarding having to pay $in less than a monthYou requested that you be released from your contract without penalty
When we spoke by phone, I explained that our records reflect you agreed to purchase a set of headphones and a remote skin, and you had our technician install a router and set up your wireless networkThese products and services are not included in our offer
I agreed to release you from both of your contracts due to the technical difficulties you have been experiencingYou may close your account without penalty at any time
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (4200, 14, 2015/09/03) */
I called on 7/28/to have my service shut off on 8/3/so I could afford the switch back to directvAll seemed fine so hung up and noticed my tv was black and only had audio!! Called Dish back, they shut my service off that day instead of the next Tuesday as I requestedPLUS soon as my service went out SO did my $1,smart tvThey turned service back on and now I'm still being billed as a new customer but demanding their receivers back, of which I've never revived a box or labelSpoke w/*** XXXXXXXXXX ext XXXXX who informed me that they've never shut my service off & on one there ever spoke to the Revdex.com and that she'd be happy to shut my service as off 8/but I owe for everything!!! WoW I do not feel I owe them anything considering their service never worked to begin with!
Final Consumer Response /* (4200, 15, 2015/09/03) */
I called on 7/28/to have my service shut off on 8/3/so I could afford the switch back to directvAll seemed fine so hung up and noticed my tv was black and only had audio!! Called Dish back, they shut my service off that day instead of the next Tuesday as I requestedPLUS soon as my service went out SO did my $1,smart tvThey turned service back on and now I'm still being billed as a new customer but demanding their receivers back, of which I've never revived a box or labelSpoke w/*** XXXXXXXXXX ext XXXXX who informed me that they've never shut my service off & on one there ever spoke to the Revdex.com and that she'd be happy to shut my service as off 8/but I owe for everything!!! WoW I do not feel I owe them anything considering their service never worked to begin with!
Final Business Response /* (4000, 17, 2015/09/08) */
September 4,
MsCharlotte ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 4, 2015, we received your rebuttal, dated September 3, 2015, filed with the Revdex.com
You said that you are being billed for service you didn't receiveAlso, you believe that our equipment damaged your television
When we spoke by phone, I agreed to provide you with a $credit to honor the disconnection date of August 3,
I told you I will request that our Corporate Field Resolutions Department contact you to set up a claim; please allow up to hours for a call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
February 24, Mr*** *** *** *** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com You said that you disconnected your DISH Network account because you did not receive the movie package free for three months as you were told you wouldYou requested that we waive the early termination fee associated with your promotion When we spoke, I told you that I will waive the balance on your account, which will remove your account from collections within hours We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (720) 514- cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
November 16, 2016 Dear Ms***: On November 16, 2016, we received your rebuttal, dated November 9, 2016, filed with the Revdex.com. You stated that as of November 9, 2016, you have not received your reissued refund check for $You requested that this matter be resolved When we spoke today, you confirmed that you have since received the refund check and you consider the matter closed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Dear Mr***: On January 25, 2016, we received your complaint, dated January 22, 2016, filed with the Revdex.com. My attempts to reach you by phone on January 25, and 27, 2015, have been unsuccessful. I was not given the option to leave a voice message. You
said that when you closed your DISH Network account you requested a refund check, as you had closed your credit card accountYou said that you were told you would receive a check but you have notYou requested that we provide you with a check refundDISH Network’s refund policy dictates that we will refund the customer in the same way we were paidBecause your payments were made by credit card, we issued the refund to your credit card accountI have confirmed with our Refunds Department that your credit card provider accepted the refund of $on January 20, Please contact them regarding your fundsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Dear Mr*** On March 17, 2016, we received your complaint, dated March 16, 2016, filed with the Revdex.comYou maintain you were told that your bill would not go above $per month after the introductory offer expiredHowever, your bill has increased by $and you
requested a refund of all funds paid in excess of $a monthThis account was established through *** *** ***, an independent retailer, on September 13, 2014, under the Digital Home Advantage (DHA) 24-month agreementIt does not include a price guaranteeYou also enrolled in a promotion that provided a $monthly credit for months and reduced the price of the America’s Top from $to $for the first monthsThe price was for programming only and did not include additional programming or feesThis promotion expired on your July 28, 2015, billing statementSince then, you have been provided additional credits to equal up to $per monthYou have been billed correctly and no refund is dueWhen I spoke with you by telephone today, I informed you that we cannot honor your request for additional credits, and I released you from the 24-month commitmentIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
May 5, Ms*** *** * *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On May 4, 2016, we received your complaint, dated May 4, 2016, filed with the Revdex.com You said that you were told by two different people that your early termination fee would be waived because the service was not installed properlyYou indicated that you have recordings as evidence of this offer At this point, we consider the fee to be accurate as our records don’t reflect that we agreed to waive your early termination feeIf you would like to provide me with the recording you have, I would be happy to review them If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (
November 23,
*** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On November 21, 2016, we received your complaint, dated November 18, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on November 21, and 23, 2016, and I left three messages You maintain that you have experienced issues with your DISH Network service since the day it was installed, and that you were even provided three free months of movie channels as a resultYou expressed concern that your credit card account was automatically debited $420.00, and you requested a refundYou maintain that you did not receive any bills This account was activated under the Digital Home Advantage (DHA) 24-month promotion on March 12, This promotion entails an early termination fee if the term commitment is not fulfilledSince the system was installed, we only received one payment--on April 3, 2016, in the amount of $As a result, your service was disconnected for non-payment on June 29, Authorization to automatically debit the debit/credit card account used to establish the DISH Network service is provided in the DHA agreement (copy enclosed)The payment remains valid and no refund is due Our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at *** on March 8, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation After the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. We emailed you a copy of the signed DHA agreement to the same email address highlighted above on March 12, The copy that you received is a printout of the information from the electronic device used A review of this account reveals that there were no technical issues reportedThe only issues you experienced were because you were unable to have all the TVs available during the installation, and because you were not available for the entire installation and had to rescheduleYou also requested that we relocate a portion of the installation equipmentThese issues were not caused by DISH Network ***, ***, *** and *** were provided free for three months, as this is one of our new customer promotional offers We provided email notifications (on the 14th of each month) that your billing statement was available on your online accountThe last notification that was emailed was on July 5, 2016, as that was the last statement before your account was referred to collections Boxes for the return of the equipment were delivered on Wednesday, July 13, 2016, at 3:pm under *** tracking number *** Please note that since you have not returned the Hopper with Sling, a Super Joey receiver and two Joey receivers, you have been charged for unreturned equipmentPlease return the equipment to avoid any further automatic debits from your credit/debit card, and keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 23, Ms*** ** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the Revdex.com You expressed concern that a Pay-Per-View (PPV) event posted to your current billing statement, dated January 9, You also mentioned your dissatisfaction with the customer service you received When I spoke with you by telephone today, I explained that you are billed for monthly service from the 24th of one month to the 23rd of the following monthPPV events and/or any other on demand purchases are not included in your monthly service chargesThey will be billed as orderedAdditionally, when programming is added to or removed from the account within the billing cycle, the charges are prorated to the cycle date A review of the calls regarding the PPV event reveals that the agents provided you with the correct informationThank you for bringing your concerns to our attention If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 2, Mr*** *** *** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com You indicated that your former apartment complex charged you $to remove the DISH Network satellite dish from the premisesYou expressed concern that DISH Network does not remove it, and you requested that we reimburse you for the cost Our records reveal that this issue was addressed on December 17, 2017, by MrRyan V***, a Case Manager from our Executive Escalations TeamHe advised you that you accepted the installation and that this is a tenant/landlord issue, and he referred you to your lease agreementNo reimbursement is due When I spoke with you by telephone today, I informed you that once the equipment is installed it becomes your property and we do not require that it be returned If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gerri S*** Case Manager Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***