Complaint: [redacted] I am rejecting this response because: This is not what I was toldI would like to hear the call between the manager and myself Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:First thank you for your help in this matter As of today, November 1, I have NOT received the refund from this business I did speak to them on October 6th, when they verbally verified an expedited refund, but as I did not receive it I followed that up with a phone conversation on approximately October 20th and was told on that date that they would send to my email a tracking number for the refund they said they issued I have NOT received an email from them nor a refund check So neither have they refunded me, nor have they sent the tracking number assigned to this refund to prove that it exists or that they have followed through with what they said they would do Sincerely, [redacted]
November 29, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On November 21, 2017, we received your complaint, dated November 20, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou indicated you are not receiving the monthly rate of $that was promised for two yearsYou also stated that you did not receive the channels that you requested, or [redacted] free for one year Your DISH Network service was activated on June 3, 2017, with a 24-month commitment Your monthly rate was $(including tax) a month for the following services: · America’s Top 120+ $· Local channels $ · Hopper DVR service fee $· Variety Pack $· Two Joey receivers $each Please be advised that your first month’s billing statement included a surge protector for $plus tax that was purchased during your installationAs a result, it was higher than your monthly rate Your promotion also included four movie channels (***, [redacted] ***) and the DISH Movie Pack free for three months, as well as the DISH Protect Silver free for six months Our records show that the Heartland Pack was added to your account on July 21, 2017, to provide you with OWNA monthly credit of $was also applied to your account to offset the monthly charge for monthsIn addition, you were provided with [redacted] free for an additional three months The [redacted] offer ended on October 21, As a result, you began to be billed the regular monthly service charge of $ However, on November 17, 2017, [redacted] and the Variety Pack were removed from your account and the Heartland Pack was added to your account at half price ($3.00) for six months, making your monthly rate $ Please be advised that the free trial for the DISH Protect Silver will end on December 3, If this service is not removed, you will begin to be billed $a month When I spoke with you by phone on November 29, 2017, I advised you that I waived your term commitmentYou may disconnect your service at any time without penalty If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 26, Mrand Mrs [redacted] and [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs***: On January 26, 2016, we received your complaint, dated January 26, 2016, filed with the Revdex.com You expressed concern with ongoing technical issues with your Hopper receiverAlthough it has been replaced several times, the technical issues continueYou requested that these issues be corrected, and a credit for two months of service When I spoke with you by telephone today, I scheduled a free technician visit for Wednesday, January 27, 2016, between the hours of 12:pm and 5:pm MSTYou were also provided two months of programming credits If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Tell us why here
June 28, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 27, 2016, we received your complaint, dated June 23, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou indicated that you were unable to make a check payment even though your financial institution confirmed there were no issues on their endYou also stated that you are receiving a service interruption message on your screen even though you made a payment Your service was activated on August 23, 2014, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour due date is on the 21st of each month Our records confirm that you attempted to make a check payment for the balance of $on June and 22, 2016; however, the payment was declinedSince a payment was not received, your service was interrupted for non-payment on June 23, As a courtesy, a $credit was applied to your account on June 22, Your service was restarted on June 23, 2016, when the remaining balance of $was paid When I spoke with you by phone today, I advised you that we are unable to confirm the reason your check payments were declinedPlease contact your bank for additional information Additionally, you expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by [redacted] of DISH and he was able to remedy this issue very quicklyThank YouPlease close this case Sincerely, [redacted] ***
July 7, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 29, 2016, we received your complaint, dated June 27, 2016, filed with the Revdex.com My attempts to reach you by phone on July 1, and 7, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that damage was done to your home during your installation and you are requesting to be reimbursed $2, I forwarded a copy of your complaint to our Corporate Field Resolutions team and I requested that your claim manager contact youIf you have any questions regarding your claim, please contact Ms [redacted] at [redacted] , ext*** If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
March 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 23, 2018, we received your complaint, dated February 22, 2018, filed with the Revdex.com You maintain that a technician ran over and killed your dog and you said the technician did not report this to you when it happened On behalf of DISH Network, please accept my sincere condolences for your loss Your concerns were addressed internally and your term commitment was waived I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 4, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You expressed further concern with the promotional offers that you receivedYou also requested that your service be canceled and that no further charges are applied As previously advised, the offers that you received were special offers for existing customers As you requested, your service was disconnected on March 1, A refund of $was applied to your credit card account on the same day for your overpaymentBoxes for the return of the equipment were shipped to your homePlease allow five days for deliveryNo additional charges will apply pending the return of the equipment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
September 22, Dear Mr [redacted] : On September 15, 2016, we received your correspondence, dated September 13, 2016, filed with the Revdex.com I attempted to reach you at ###-###-#### on September 20, and 22, I left three voice messages You said you received a call from TV Latino and you were offered discounted programming at $per month with a receiver upgradeYou indicated that you mailed a money order to that company in the amount of $You expressed concern with the higher monthly billing amount and you disputed the early termination fee DISH Network does not offer a promotion with benefits matching those describedThe individual who contacted you was not a DISH Network representative and is in no way affiliated with DISH Network This means that the $payment you mailed was not collected by DISH Network or any of our representativesIf you have not done so already, we recommend you take the following steps: 1) Contact your local law enforcement and file a police report2) If you provided any credit card or banking information to the perpetrator, you should contact your bank and notify them that your information has been compromised3) If you provided your Social Security Number to the perpetrator, you should contact the three major credit bureaus--Equifax ###-###-####, Experian ###-###-####, and TransUnion ###-###-####--to place a fraud alert on your credit fileOn September 13, 2016, the early termination fee was waived on your accountYou may cancel your service at any time without a penaltyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Complaint: [redacted] I am rejecting this response because: I contacted you back twice and left voice mail messagesand further more I didn't sign anything when the services were installed seeing as I was not there on the day in questionHe probably signed my name I don't know why seeing as how the dish account was in his name Sincerely, [redacted]
I need a box sent to my house to return your equipment! I had dirctv come up and set me up with service because you company can't fix my serviceAnd when they where out they informed on how everything should have been set up and line buried since it wasn't on the roof and that when the satellite on the roof it a little better reception! Directv took hour to set up my house unlike Mitch who took hour!and I got my bill with none of the credit giving again bad service! And if my bill is not credit to zero I will fill a small claim again you! Which will cost you more in attorney fee then to credit me for the bad service! Send me a box so you can have the junk equipment back! Thanks also I had dirctv in for hour and had a sever weather during that time April with pea size hail and didn't lose my service what does that say about your company! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/12/01) */ November 25, Mr [redacted] NY XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your correspondence, dated November 16, 2015, filed with the Revdex.com You state that you recently added dishNET internet to your servicesYou were billed a $wireless network sfee that you claim was not disclosed to youYou requested that the charge be reversed My three attempts to contact you at (XXX) XXX-XXXX on November 23, and 25, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @gmail.com (copy enclosed), but I have not received a response A $credit was applied towards the $fee on October 13, As a courtesy, I applied a $credit to your account on November 23, 2015, to resolve the remaining balance for the fee If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On January 13, 2016, we received your complaint, dated January 12, 2016, filed with the Revdex.com You said that you were promised a $gift card and Netflix free for a year, but you did not receive either I attempted to reach you at [redacted] on January 19, and 21, 2016, and I left three voicemails In my last message, I advised you that I added the Netflix offer to your account and an email with instructions on how to redeem the offer was sent to you on January 19, As I explained, I requested to have a $gift card be sent to you; however, as the offer was made by an independent retailer rather than DISH Network directly, we are unable to provide you with a gift card As such I applied a one-time $credit to your account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 8, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 1, 2015, we received your correspondence, dated July 31, 2015, filed with the Revdex.com You stated that you have made several unsuccessful attempts to disconnect your DISH Network serviceYou were told that your account was finally disconnected, but you received a bill on August 20, 2015, that indicated that you owed $You requested that this be resolved My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to [redacted] @gmail.com (copy enclosed), but I have not received a response To address your concerns, I have disconnected your account and resolved the account balanceA refund of $was issued today If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 11, Mr [redacted] and Ms [redacted] E [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] and Ms***: On May 8, 2015, we received your correspondence, dated May 7, 2015, filed with the Revdex.com You said that DISH Network collected a payment of $without authorization and you requested a refund Our records show that you participated in the HD For Life promotion with a 24-month commitmentSince your service was disconnected prior to the promotion fulfillment date, an early termination fee of $was applied to your accountUnder this promotion you authorized DISH Network to access your qualifying credit card account for the early termination fee When we spoke today, I informed you that the payment of $was collected for the early termination feeI reversed the fee and submitted a refund for $Please allow five business days for processingYou accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
December 7, Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network TV and dishNET internet servicesYou indicated that you were misquoted your monthly price and you were misinformed about your internet speedAdditionally, you experienced a delay in the service installationYou requested that your early termination fee be waived so you can disconnect your service without penalty I reviewed your recorded sales callThe final price that you were quoted was $Your first bill includes a wireless network setup fee and the second bill reflects the addition of the News PackThe internet speed was quoted as 10/GB--not 50/GBThe original appointment time was lost when your call disconnected before the order was completed When we spoke on December 5, 2016, I agreed to waive your early termination fee because your signature was not captured electronically on your contractYou accepted this resolution and your account was disconnected If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere seems to be no other way to respondIt is true that dish sent me emails regarding the services, however I was not informedMany items were left out, when I spoke with the repThe verbal agreement was completeI didn't think I had any other recourseThe TV service was constantly repetitiveI called dish numerous timesI was miss-informed, to the point of exhaustionI had to accept the offerNo other choice was givenThis experience was extremely frustratingI appreciate the help provided by the Revdex.com Sincerely, [redacted]
March 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com You disputed the $purchased receiver and $shipping fee applied to your DISH Network account You requested a refund and for your account to be disconnected I attempted to reach you at ( [redacted] on March 15, and 20, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I informed you that I waived both of the fees I reviewed your February 8, 2018, call and found that the agent was having issues with our system at the time, which may have caused the fees to be applied without his knowledgeI also advised you to contact us at (800) 333-to disconnect your account and I reminded you that your account is currently under a 24-month commitment until March 30, We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is not what I was toldI would like to hear the call between the manager and myself Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:First thank you for your help in this matter As of today, November 1, I have NOT received the refund from this business I did speak to them on October 6th, when they verbally verified an expedited refund, but as I did not receive it I followed that up with a phone conversation on approximately October 20th and was told on that date that they would send to my email a tracking number for the refund they said they issued I have NOT received an email from them nor a refund check So neither have they refunded me, nor have they sent the tracking number assigned to this refund to prove that it exists or that they have followed through with what they said they would do Sincerely, [redacted]
November 29, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On November 21, 2017, we received your complaint, dated November 20, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou indicated you are not receiving the monthly rate of $that was promised for two yearsYou also stated that you did not receive the channels that you requested, or [redacted] free for one year Your DISH Network service was activated on June 3, 2017, with a 24-month commitment Your monthly rate was $(including tax) a month for the following services: · America’s Top 120+ $· Local channels $ · Hopper DVR service fee $· Variety Pack $· Two Joey receivers $each Please be advised that your first month’s billing statement included a surge protector for $plus tax that was purchased during your installationAs a result, it was higher than your monthly rate Your promotion also included four movie channels (***, [redacted] ***) and the DISH Movie Pack free for three months, as well as the DISH Protect Silver free for six months Our records show that the Heartland Pack was added to your account on July 21, 2017, to provide you with OWNA monthly credit of $was also applied to your account to offset the monthly charge for monthsIn addition, you were provided with [redacted] free for an additional three months The [redacted] offer ended on October 21, As a result, you began to be billed the regular monthly service charge of $ However, on November 17, 2017, [redacted] and the Variety Pack were removed from your account and the Heartland Pack was added to your account at half price ($3.00) for six months, making your monthly rate $ Please be advised that the free trial for the DISH Protect Silver will end on December 3, If this service is not removed, you will begin to be billed $a month When I spoke with you by phone on November 29, 2017, I advised you that I waived your term commitmentYou may disconnect your service at any time without penalty If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 26, Mrand Mrs [redacted] and [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs***: On January 26, 2016, we received your complaint, dated January 26, 2016, filed with the Revdex.com You expressed concern with ongoing technical issues with your Hopper receiverAlthough it has been replaced several times, the technical issues continueYou requested that these issues be corrected, and a credit for two months of service When I spoke with you by telephone today, I scheduled a free technician visit for Wednesday, January 27, 2016, between the hours of 12:pm and 5:pm MSTYou were also provided two months of programming credits If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Tell us why here
June 28, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 27, 2016, we received your complaint, dated June 23, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou indicated that you were unable to make a check payment even though your financial institution confirmed there were no issues on their endYou also stated that you are receiving a service interruption message on your screen even though you made a payment Your service was activated on August 23, 2014, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour due date is on the 21st of each month Our records confirm that you attempted to make a check payment for the balance of $on June and 22, 2016; however, the payment was declinedSince a payment was not received, your service was interrupted for non-payment on June 23, As a courtesy, a $credit was applied to your account on June 22, Your service was restarted on June 23, 2016, when the remaining balance of $was paid When I spoke with you by phone today, I advised you that we are unable to confirm the reason your check payments were declinedPlease contact your bank for additional information Additionally, you expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by [redacted] of DISH and he was able to remedy this issue very quicklyThank YouPlease close this case Sincerely, [redacted] ***
July 7, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 29, 2016, we received your complaint, dated June 27, 2016, filed with the Revdex.com My attempts to reach you by phone on July 1, and 7, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that damage was done to your home during your installation and you are requesting to be reimbursed $2, I forwarded a copy of your complaint to our Corporate Field Resolutions team and I requested that your claim manager contact youIf you have any questions regarding your claim, please contact Ms [redacted] at [redacted] , ext*** If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
March 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 23, 2018, we received your complaint, dated February 22, 2018, filed with the Revdex.com You maintain that a technician ran over and killed your dog and you said the technician did not report this to you when it happened On behalf of DISH Network, please accept my sincere condolences for your loss Your concerns were addressed internally and your term commitment was waived I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 4, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You expressed further concern with the promotional offers that you receivedYou also requested that your service be canceled and that no further charges are applied As previously advised, the offers that you received were special offers for existing customers As you requested, your service was disconnected on March 1, A refund of $was applied to your credit card account on the same day for your overpaymentBoxes for the return of the equipment were shipped to your homePlease allow five days for deliveryNo additional charges will apply pending the return of the equipment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
September 22, Dear Mr [redacted] : On September 15, 2016, we received your correspondence, dated September 13, 2016, filed with the Revdex.com I attempted to reach you at ###-###-#### on September 20, and 22, I left three voice messages You said you received a call from TV Latino and you were offered discounted programming at $per month with a receiver upgradeYou indicated that you mailed a money order to that company in the amount of $You expressed concern with the higher monthly billing amount and you disputed the early termination fee DISH Network does not offer a promotion with benefits matching those describedThe individual who contacted you was not a DISH Network representative and is in no way affiliated with DISH Network This means that the $payment you mailed was not collected by DISH Network or any of our representativesIf you have not done so already, we recommend you take the following steps: 1) Contact your local law enforcement and file a police report2) If you provided any credit card or banking information to the perpetrator, you should contact your bank and notify them that your information has been compromised3) If you provided your Social Security Number to the perpetrator, you should contact the three major credit bureaus--Equifax ###-###-####, Experian ###-###-####, and TransUnion ###-###-####--to place a fraud alert on your credit fileOn September 13, 2016, the early termination fee was waived on your accountYou may cancel your service at any time without a penaltyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Complaint: [redacted] I am rejecting this response because: I contacted you back twice and left voice mail messagesand further more I didn't sign anything when the services were installed seeing as I was not there on the day in questionHe probably signed my name I don't know why seeing as how the dish account was in his name Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
I need a box sent to my house to return your equipment! I had dirctv come up and set me up with service because you company can't fix my serviceAnd when they where out they informed on how everything should have been set up and line buried since it wasn't on the roof and that when the satellite on the roof it a little better reception! Directv took hour to set up my house unlike Mitch who took hour!and I got my bill with none of the credit giving again bad service! And if my bill is not credit to zero I will fill a small claim again you! Which will cost you more in attorney fee then to credit me for the bad service! Send me a box so you can have the junk equipment back! Thanks also I had dirctv in for hour and had a sever weather during that time April with pea size hail and didn't lose my service what does that say about your company! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/12/01) */ November 25, Mr [redacted] NY XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your correspondence, dated November 16, 2015, filed with the Revdex.com You state that you recently added dishNET internet to your servicesYou were billed a $wireless network sfee that you claim was not disclosed to youYou requested that the charge be reversed My three attempts to contact you at (XXX) XXX-XXXX on November 23, and 25, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @gmail.com (copy enclosed), but I have not received a response A $credit was applied towards the $fee on October 13, As a courtesy, I applied a $credit to your account on November 23, 2015, to resolve the remaining balance for the fee If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On January 13, 2016, we received your complaint, dated January 12, 2016, filed with the Revdex.com You said that you were promised a $gift card and Netflix free for a year, but you did not receive either I attempted to reach you at [redacted] on January 19, and 21, 2016, and I left three voicemails In my last message, I advised you that I added the Netflix offer to your account and an email with instructions on how to redeem the offer was sent to you on January 19, As I explained, I requested to have a $gift card be sent to you; however, as the offer was made by an independent retailer rather than DISH Network directly, we are unable to provide you with a gift card As such I applied a one-time $credit to your account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 8, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 1, 2015, we received your correspondence, dated July 31, 2015, filed with the Revdex.com You stated that you have made several unsuccessful attempts to disconnect your DISH Network serviceYou were told that your account was finally disconnected, but you received a bill on August 20, 2015, that indicated that you owed $You requested that this be resolved My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to [redacted] @gmail.com (copy enclosed), but I have not received a response To address your concerns, I have disconnected your account and resolved the account balanceA refund of $was issued today If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 11, Mr [redacted] and Ms [redacted] E [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] and Ms***: On May 8, 2015, we received your correspondence, dated May 7, 2015, filed with the Revdex.com You said that DISH Network collected a payment of $without authorization and you requested a refund Our records show that you participated in the HD For Life promotion with a 24-month commitmentSince your service was disconnected prior to the promotion fulfillment date, an early termination fee of $was applied to your accountUnder this promotion you authorized DISH Network to access your qualifying credit card account for the early termination fee When we spoke today, I informed you that the payment of $was collected for the early termination feeI reversed the fee and submitted a refund for $Please allow five business days for processingYou accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
December 7, Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network TV and dishNET internet servicesYou indicated that you were misquoted your monthly price and you were misinformed about your internet speedAdditionally, you experienced a delay in the service installationYou requested that your early termination fee be waived so you can disconnect your service without penalty I reviewed your recorded sales callThe final price that you were quoted was $Your first bill includes a wireless network setup fee and the second bill reflects the addition of the News PackThe internet speed was quoted as 10/GB--not 50/GBThe original appointment time was lost when your call disconnected before the order was completed When we spoke on December 5, 2016, I agreed to waive your early termination fee because your signature was not captured electronically on your contractYou accepted this resolution and your account was disconnected If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere seems to be no other way to respondIt is true that dish sent me emails regarding the services, however I was not informedMany items were left out, when I spoke with the repThe verbal agreement was completeI didn't think I had any other recourseThe TV service was constantly repetitiveI called dish numerous timesI was miss-informed, to the point of exhaustionI had to accept the offerNo other choice was givenThis experience was extremely frustratingI appreciate the help provided by the Revdex.com Sincerely, [redacted]
March 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com You disputed the $purchased receiver and $shipping fee applied to your DISH Network account You requested a refund and for your account to be disconnected I attempted to reach you at ( [redacted] on March 15, and 20, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I informed you that I waived both of the fees I reviewed your February 8, 2018, call and found that the agent was having issues with our system at the time, which may have caused the fees to be applied without his knowledgeI also advised you to contact us at (800) 333-to disconnect your account and I reminded you that your account is currently under a 24-month commitment until March 30, We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***