Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ June 30, Mr [redacted] Chelsea Ct Madison, WI XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 25, 2015, we received your correspondence, dated June 24, 2015, filed with the Revdex.com You expressed the following concerns: The spelling of your name Equipment return Collection attempts Removal of dish I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, I left three voice messages I have updated the spelling of your name on your account We have no record that the model receiver was returned to DISH NetworkAs a result you were billed $for the unreturned equipmentI made an exception and reversed this fee from your account As of June 30, 2015, your DISH Network account is at a zero balanceThe information will be removed from your credit reportPlease allow eight weeks for processing through the credit bureaus DISH Network does not require the return of the dish and we do not offer a service for the removalOnce a dish is installed, it is considered a permanent fixture on the homeIf you would like the dish removed, please contact a local retailer or handyman servicePlease note that service fees may apply We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Complaint Response Date bumped because: Holiday
December 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr [redacted] : On November 27, 2017, we received your complaint, dated November 24, 2017, filed with the Revdex.com You expressed concern with the date that your payment was taken from the bank and you requested a refund When we spoke today, I advised you that two refunds were issued by a previous agentOn November 28, 2017, $was refunded to your credit card account ending in 1269, and on November 29, 2017, $was refunded to your credit card account ending in If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: the email listed in the response is not nor has never been my emailI informed them I never got a contract nor signed anything and this informs me that I did not recieve themThe only email I have ever had in the past years is [email protected] have called them in regards to this information and waiting on a response.Sincerely, [redacted] ***
March 16, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 16, 2016, we received your rebuttal, dated March 15, 2016, filed with the Revdex.com You expressed your dissatisfaction with my response to your complaint I regret that you are not satisfied with my response, and it was never my intention to cause further frustrationHowever, as I stated, we have exhausted all of our options at this pointThis is a provider issueOur records reflect that you told our technician that your best friend has the same issue with WF(channel 44) with DIREC TV If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
August 18, Dear Mr [redacted] : On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com You said that you lost more channels than you were advised you would, and you asked for the same channels you had before for $per month I attempted to reach you at ###-###-#### on August 16, 17, and 18, 2016, and I left three voicemails As I advised you in my last message, children’s channels were not mentioned during your call to restore your service on August 4, Please note that our agents are not advised what channels you require, and they are not able to provide information pertaining to those channels As a courtesy, I applied a monthly $credit to your account for months to bring your monthly rate to $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/11/18) */ November 16, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed with the Revdex.com You said that you were told your bill was to be $per monthYou maintain your home was damaged during the installation and you requested that the damage be repairedYou also disputed the early termination fee You previously received a $monthly credit for months and a $price protection credit for nine monthsWhen the credits ended on September 27, 2015, you were billed the regular program priceOn this same date, per your request, the programming package was downgraded When we spoke today, I advised you that you currently subscribe to the following service: Smart Pack $ Three HD receiver fee $($per receiver) Protection Plan $ The monthly billing rate before tax and credits is $As a courtesy, we are applying a $monthly credit for six months starting September 27, Because the promotional credits ended and the programming package was changed, your billing amount changedWe have no record of the rate you referenced I informed you that your concerns regarding the alleged damage to your home were forwarded to the DISH Network Corporate Field Resolutions Team for reviewA member of this team will contact you directly I asked that you contact DISH Network directly when you are experiencing the technical issues, so that we may troubleshoot the matter over the phoneIf necessary, a technician visit will be scheduled Because you are dissatisfied with the service, I waived your early termination feeYou may cancel the service at any time without a penaltyYou said you will discuss this with your wife and you will call to disconnect the service at a later date We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com You maintain that when you initiated your DISH Network service through Frontier, you were not informed of the 24-month agreement Our sales representatives are required to disclose the terms of the agreementAdditionally, we provided a confirmation email on August 11, 2015, to you at [redacted] @frontier.comThis sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationOur records reveal that the email address was changed to [redacted] @yahoo.com on August 16, Please note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distortedWhen the agreement is signed, there is an available option to capture the signatureThis allows the signee to agree to the terms and conditions without signing the agreement multiple timesA box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document, or to negate the message and sign it again When I spoke with you by telephone today, I informed you that I removed the $balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ July 21, Mrand Mrs [redacted] Greenville, SC XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] : On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com You expressed concern about the credit card payment block on your DISH Network accountYou stated that DISH Network debited your bank account twice in May and that the second payment was unauthorizedYou requested to be allowed to make credit or debit card payments to your DISH Network account, and to have the second payment applied to your account When we spoke, I advised you that I reviewed your call from May 21, 2015, during which you updated the automatic payment information for your debit cardDuring the call the agent advised you that we require your balance to be paid when changing automatic payment information, and you agreed to the $payment You disputed that payment through your bank and on June 22, 2015, the $payment was returned to you and charged back to your DISH Network accountPlease note that when we receive a chargeback for a debit or credit card payment, we require that payments be made by check or guaranteed funds for six months on that account, as a safeguardAs a one-time courtesy, I requested to have the credit card block removed from your account As the second May payment was returned to your bank account, we are unable to apply that payment to your balance During our call you requested to receive paper bills and I have noted that on your accountEnclosed are your June and July bills for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Have caught their personnel on three occasions lying about this entire ordeal We have sent a personal check from our other bank for $I have instructed Dish twice via email to CANCEL our account as of August 31, The only suitable source to remedy this nightmare was our local vice president & manager for [redacted] Revdex.com was certainly a disappointment! Final Consumer Response / [redacted] (4200, 16, 2015/08/21) */ We canceled the account effective August Received letter via [redacted] today acknowledging confirmationHe stated a [redacted] waived the late chargeWe were NOT notified of this I paid the entire bill just to be done with the entire matterMORE LIES FROM DISH! [redacted] stated he had only 1(one) email from me about this sagaHe did not forward his email so I went back and forwarded five(5) separate documents referencing this mess! [redacted] stated he'd send the equipment containers so we can ship the two DRV's and remote controlsAGAIN he follows the standard protocol of DISHlie, lie, lieOn August 3rd, at 1:08pm EDT I spoke directly with [redacted] directing him to cancel this account t effective August and to send the containers for the Dish equipmentMy confirmation letter arrived today, BUT he dated the letter August 3rd! The mail service does not take that long even during the Christmas holidays from Colorado to South Carolina! Guess the Pony Express operates on a as needed basis concerning the mail As to your involvement, your lack of sincere concern is much to be desired! I shall notify Revdex.com of this issue and your Denver/Bolder Office [redacted] Final Business Response / [redacted] (4000, 18, 2015/08/31) */ August 24, Mr [redacted] Greenville, SC XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 24, 2015, we received your complaint, dated August 21, 2015, filed with the Revdex.com You expressed concern about the timeliness of my written reply and the information contained therein As I explained when we spoke, our letters must go through an editing process which can delay their postingMr [redacted] waived the late fee on July 30, 2015, and we received your payment on July 31, Mr [redacted] advised me that you and he had reached a resolution to keep your account activeYou agreed to keep your account for the monthly $credits for months Mr [redacted] offered, as well as Starz and Encore free for three monthsMr [redacted] also applied a one-time $credit on August 21, If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ September 19, Mr [redacted] 3http://denver.ebindr.com/ebindr/images/icons16x/scrub.jpg [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 18, 2015, we received your complaint, dated September 14, 2015, filed with the Revdex.com You indicated that you were not informed that the internet service required a separate satellite dishThe cable was just thrown across your roof and this is not acceptable with your HOAYou disconnected the service and disputed the early termination fees, and the automatic payment that was debited from your credit card account When I spoke with you by telephone today, I informed you that I reviewed the sales call and the agent disclosed that a separate dish is required Your account was enrolled in the Electronic Funds Transfer automatic payment optionThis provides us with the authorization to debit your account for the amount dueSince the early termination fees had been applied to the account, the total amount due was $1,Additionally, I removed your account from the auto-payment option However, I removed both the early termination fees ($for internet and $for TV service) and I submitted a refund for $1, I also removed the $TRIA charge from your account, as you are unable to access the TRIA from your roof If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/30) */ Please see attachment
January 30, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 25, 2017, we received your complaint, dated January 24, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account I attempted to reach you at [redacted] on January 26, and 30, 2017, and I left three voicemails In my last message, I advised you that your early termination fee was waived on January 24, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 6, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On June 1, 2017, we received your correspondence, dated May 31, 2017, filed with the Revdex.com Your sister, [redacted] , filed this correspondence on your behalfYou maintain you requested that your account be put on DISH Pause for nine months on December 28, 2015, and you disputed the Credit Card AutoPay (CCA) collection for serviceYou requested a refund of $ Please note that when you established CCA, you authorized DISH Network to access your credit card account every month to collect the full amount due When I spoke with [redacted] today, I informed her that I reviewed your account and recorded callsYour call from December 7, 2015, reveals that our agent advised you that your account was currently on DISH Pause, and to call back when the pause ended on December 26, 2015, to extend the account holdWhen the pause ended, the service was automatically restoredWe have no record that you called DISH Network until September 30, During this call, you requested DISH Pause for six months On December 8, 2016, your granddaughter, [redacted] , called on your behalfThe agent explained to her your account history and applied a courtesy credit of $to your accountA total refund of $was also applied to the credit card account ending in on December 13, Per your request, your service was restored on January 30, 2017, and disconnected on March 23, The balance of $is for service renderedAlthough the billing is accurate, I made an exception and removed the balance from your account I regret that your experience did not meet your expectationsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You said that you were not advised of the 24-month commitment associated with your DISH Network accountYou requested a refund of $203.00, that your shipping fees be waived and the reversal of an additional charge I attempted to reach you on June 9, and 11, 2015, at (XXX) XXX-XXXXMy first two calls were answered by a man who terminated the call before I could provide a contact numberMy last call was answered by your voicemail, but it is not set up to record messages I reviewed your December 19, 2014, call during which your equipment was upgradedI found that the agent with whom you spoke advised you twice about the new 24-month commitment and associated early termination feeShe also advised you about the automatic debit of the feeYou verbally agreed to all the terms that she provided and our records indicate that you signed our DISH'n It Up agreement which also provides for the 24-month commitment and early termination fee, as well as the shipping fees to which you refer Our records also show that your account was disconnected due to non-payment on February 27, The account was then restarted on March 29, 2015, and immediately disconnected at your requestThe second notice of debit that you received was a system errorThe early termination fee was already applied and paid; it was not applied again, but our system erroneously alerted you to itWe regret any confusion about an additional feeYour account balance is now zero, as I made an exception and waived the remaining $balance which included your shipping fee As you were provided with correct information concerning your commitment, we are unable to waive and refund the early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 23, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear MsLloyd: On December 17, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on December 18, and 23, 2015, and I left three messages You maintain that we debited your debit/credit card in the amount of $on December 10, 2015, for an account that did not belong to youYou requested a refund on December 11, 2015, and expressed concern with the information you received from customer service agents and supervisors In order to research your claim, I need more informationSince you indicated that the DISH Network account does not belong to you, please contact me directly with the debit/credit card number so that I can locate the account it is attached to I apologize on behalf of DISH Network for the customer service you received If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/16) */ November 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Ms [redacted] : On November 13, 2015, we received your correspondence, dated November 12, 2015, filed with the Revdex.com You stated that a DISH Network account was opened using your information without your authorizationYou requested that the debt not be applied to your credit report and the matter be resolved When we spoke today, I advised you that an ID Theft investigation would need to be completedI sent the necessary forms to you at [redacted] @live.siouxcityschools.comYou indicated that you had a fraud alert on your Social Security Number when this account was establishedI explained that that would be addressed during the investigation You will be contacted by a member of our ID Theft Investigation Team once your completed paperwork is received If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
July 26, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 18, 2016, we received your complaint, dated July 15, 2016, filed with the Revdex.com You said that you received the incorrect equipment at installation You also expressed concern about the level of customer service you received and your technician’s behavior I attempted to reach you at [redacted] on July 24, and 26, No voicemail was available, so I was unable to leave a message While our records indicate that you received the correct equipment according to your initial work order, I made an exception and I waived your early termination fee I’ve also forwarded your feedback concerning your experience to the appropriate department for internal review If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
August 15, Dear Mr [redacted] : On August 10, 2016, we received your complaint, dated August 4, 2016, filed with the Revdex.comMy attempts to reach you by phone on August 11, and 15, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your credit card account was charged weekly, so you contacted our customer service and asked that we remove it from your accountHowever, you said that after your request, your credit card account was charged $You requested a refund and removal of the current balance due Our records reflect that we removed Credit Card AutoPay from your account when you requested on May 2, However, your credit card account is kept on file due to the fact that you lease equipment from usYour credit card information is totally removed from our system once your account is disconnected and the leased equipment has been returned Because your account was disconnected before you fulfilled your contract, we consider the $early termination fee to be a valid chargeYour account was restarted on August 4, The early termination fee was waived and a refund was provided on August 9, Your request for a credit of $to remove the current balance due is denied If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/11/20) */ November 19, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 16, 2015, we received your complaint, dated November 13, 2015, filed with the Revdex.com You said that you were offered a rate of $with an upgrade that carries a two-year agreement, but the offer was not honored When we spoke, I advised you that I will honor the offer and ensure that your rate is $for months We regret that your experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting this response as they are honoring the original offer made to me
April 20, Ms [redacted] Freeland, PA Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your complaint, dated April 18, 2016, filed with the Revdex.com You expressed concern with the programming offer that was made to you by DISH NetworkYou maintain that you were not given sufficient time to accept or decline the offerYou would like the offer added to your account and for DISH Network to provide additional compensation Our records reveal that we offered to provide you with 30% off of your core programming costs for the next five yearsThis offer was initially made to you and your father on February 25, Since the offer was not accepted at that time, it is no longer available When I spoke with you by phone today, I advised you that I am willing to apply the offer to your accountYou acceptedThis offer will reduce your monthly rate to $We are unable to honor your request for additional compensation As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service DepartmentDISH Network offers many ways to self-service your account by logging on to mydish.com, using our automated phone system, or by downloading our mobile applicationWhile live agents will always be here for you if you experience technical issues, we ask that you not call DISH Network more than one time per month for non-technical reasonsWe also request that your monthly bill be paid on time each monthPlease be advised that your account does not qualify for any additional offers or discountsIf the repeated contact to our Customer Service Department continues, your service will be disconnected If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
March 8, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com You said you are not the account holder and maintain you did not authorize your credit card to be debitedYou also said you are receiving collection calls for the amount that was previously collected I attempted to reach you at [redacted] on March 4, and 8, I left three voice messages Mr [redacted] is listed as the account holder and you’re listed as an authorized userThe credit card ending in [redacted] was provided for qualification purposes at the time of saleThis is the same credit card used to collect the payment for the early termination fee on February 19, On February 11, 2016, your account was sent to collections for the amount due of $This balance includes the early termination and equipment return fees and charges for programming renderedBecause you disputed the payment of $340.00, the funds were returned to your financial institution on February 26, As a result, the amount now due is $ I regret any confusion I requested that the collection agency cease contact with youWhen the balance of $is paid in full, I will also request that this information be removed from the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
August 25, Dear Mr***: On August 23, 2016, we received your complaint, dated August 22, 2016, filed with the Revdex.com You indicated that your DISH Network bill increased from $to $per month without any noticeYou said that you were informed when you called in of the two-year contract and the early termination fee that would apply if you cancelled your serviceYou requested a refund for the last two months of service and a price much closer to what you were paying or for you to be released from your contract without penalty When we spoke, I explained how you received a promotional price for the first year of service in the form of monthly credits which have now ended, resulting in the new increased rateA review of your sales call indicates that this information, including your 24-month agreement, was disclosed to you As an exception, I offered you a $monthly credit for six months to help you with your bill, and you accepted If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ June 30, Mr [redacted] Chelsea Ct Madison, WI XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 25, 2015, we received your correspondence, dated June 24, 2015, filed with the Revdex.com You expressed the following concerns: The spelling of your name Equipment return Collection attempts Removal of dish I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, I left three voice messages I have updated the spelling of your name on your account We have no record that the model receiver was returned to DISH NetworkAs a result you were billed $for the unreturned equipmentI made an exception and reversed this fee from your account As of June 30, 2015, your DISH Network account is at a zero balanceThe information will be removed from your credit reportPlease allow eight weeks for processing through the credit bureaus DISH Network does not require the return of the dish and we do not offer a service for the removalOnce a dish is installed, it is considered a permanent fixture on the homeIf you would like the dish removed, please contact a local retailer or handyman servicePlease note that service fees may apply We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Complaint Response Date bumped because: Holiday
December 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Mr [redacted] : On November 27, 2017, we received your complaint, dated November 24, 2017, filed with the Revdex.com You expressed concern with the date that your payment was taken from the bank and you requested a refund When we spoke today, I advised you that two refunds were issued by a previous agentOn November 28, 2017, $was refunded to your credit card account ending in 1269, and on November 29, 2017, $was refunded to your credit card account ending in If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: the email listed in the response is not nor has never been my emailI informed them I never got a contract nor signed anything and this informs me that I did not recieve themThe only email I have ever had in the past years is [email protected] have called them in regards to this information and waiting on a response.Sincerely, [redacted] ***
March 16, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 16, 2016, we received your rebuttal, dated March 15, 2016, filed with the Revdex.com You expressed your dissatisfaction with my response to your complaint I regret that you are not satisfied with my response, and it was never my intention to cause further frustrationHowever, as I stated, we have exhausted all of our options at this pointThis is a provider issueOur records reflect that you told our technician that your best friend has the same issue with WF(channel 44) with DIREC TV If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
August 18, Dear Mr [redacted] : On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com You said that you lost more channels than you were advised you would, and you asked for the same channels you had before for $per month I attempted to reach you at ###-###-#### on August 16, 17, and 18, 2016, and I left three voicemails As I advised you in my last message, children’s channels were not mentioned during your call to restore your service on August 4, Please note that our agents are not advised what channels you require, and they are not able to provide information pertaining to those channels As a courtesy, I applied a monthly $credit to your account for months to bring your monthly rate to $ If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/11/18) */ November 16, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed with the Revdex.com You said that you were told your bill was to be $per monthYou maintain your home was damaged during the installation and you requested that the damage be repairedYou also disputed the early termination fee You previously received a $monthly credit for months and a $price protection credit for nine monthsWhen the credits ended on September 27, 2015, you were billed the regular program priceOn this same date, per your request, the programming package was downgraded When we spoke today, I advised you that you currently subscribe to the following service: Smart Pack $ Three HD receiver fee $($per receiver) Protection Plan $ The monthly billing rate before tax and credits is $As a courtesy, we are applying a $monthly credit for six months starting September 27, Because the promotional credits ended and the programming package was changed, your billing amount changedWe have no record of the rate you referenced I informed you that your concerns regarding the alleged damage to your home were forwarded to the DISH Network Corporate Field Resolutions Team for reviewA member of this team will contact you directly I asked that you contact DISH Network directly when you are experiencing the technical issues, so that we may troubleshoot the matter over the phoneIf necessary, a technician visit will be scheduled Because you are dissatisfied with the service, I waived your early termination feeYou may cancel the service at any time without a penaltyYou said you will discuss this with your wife and you will call to disconnect the service at a later date We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com You maintain that when you initiated your DISH Network service through Frontier, you were not informed of the 24-month agreement Our sales representatives are required to disclose the terms of the agreementAdditionally, we provided a confirmation email on August 11, 2015, to you at [redacted] @frontier.comThis sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationOur records reveal that the email address was changed to [redacted] @yahoo.com on August 16, Please note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distortedWhen the agreement is signed, there is an available option to capture the signatureThis allows the signee to agree to the terms and conditions without signing the agreement multiple timesA box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document, or to negate the message and sign it again When I spoke with you by telephone today, I informed you that I removed the $balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ July 21, Mrand Mrs [redacted] Greenville, SC XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] : On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com You expressed concern about the credit card payment block on your DISH Network accountYou stated that DISH Network debited your bank account twice in May and that the second payment was unauthorizedYou requested to be allowed to make credit or debit card payments to your DISH Network account, and to have the second payment applied to your account When we spoke, I advised you that I reviewed your call from May 21, 2015, during which you updated the automatic payment information for your debit cardDuring the call the agent advised you that we require your balance to be paid when changing automatic payment information, and you agreed to the $payment You disputed that payment through your bank and on June 22, 2015, the $payment was returned to you and charged back to your DISH Network accountPlease note that when we receive a chargeback for a debit or credit card payment, we require that payments be made by check or guaranteed funds for six months on that account, as a safeguardAs a one-time courtesy, I requested to have the credit card block removed from your account As the second May payment was returned to your bank account, we are unable to apply that payment to your balance During our call you requested to receive paper bills and I have noted that on your accountEnclosed are your June and July bills for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Have caught their personnel on three occasions lying about this entire ordeal We have sent a personal check from our other bank for $I have instructed Dish twice via email to CANCEL our account as of August 31, The only suitable source to remedy this nightmare was our local vice president & manager for [redacted] Revdex.com was certainly a disappointment! Final Consumer Response / [redacted] (4200, 16, 2015/08/21) */ We canceled the account effective August Received letter via [redacted] today acknowledging confirmationHe stated a [redacted] waived the late chargeWe were NOT notified of this I paid the entire bill just to be done with the entire matterMORE LIES FROM DISH! [redacted] stated he had only 1(one) email from me about this sagaHe did not forward his email so I went back and forwarded five(5) separate documents referencing this mess! [redacted] stated he'd send the equipment containers so we can ship the two DRV's and remote controlsAGAIN he follows the standard protocol of DISHlie, lie, lieOn August 3rd, at 1:08pm EDT I spoke directly with [redacted] directing him to cancel this account t effective August and to send the containers for the Dish equipmentMy confirmation letter arrived today, BUT he dated the letter August 3rd! The mail service does not take that long even during the Christmas holidays from Colorado to South Carolina! Guess the Pony Express operates on a as needed basis concerning the mail As to your involvement, your lack of sincere concern is much to be desired! I shall notify Revdex.com of this issue and your Denver/Bolder Office [redacted] Final Business Response / [redacted] (4000, 18, 2015/08/31) */ August 24, Mr [redacted] Greenville, SC XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 24, 2015, we received your complaint, dated August 21, 2015, filed with the Revdex.com You expressed concern about the timeliness of my written reply and the information contained therein As I explained when we spoke, our letters must go through an editing process which can delay their postingMr [redacted] waived the late fee on July 30, 2015, and we received your payment on July 31, Mr [redacted] advised me that you and he had reached a resolution to keep your account activeYou agreed to keep your account for the monthly $credits for months Mr [redacted] offered, as well as Starz and Encore free for three monthsMr [redacted] also applied a one-time $credit on August 21, If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ September 19, Mr [redacted] 3http://denver.ebindr.com/ebindr/images/icons16x/scrub.jpg [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 18, 2015, we received your complaint, dated September 14, 2015, filed with the Revdex.com You indicated that you were not informed that the internet service required a separate satellite dishThe cable was just thrown across your roof and this is not acceptable with your HOAYou disconnected the service and disputed the early termination fees, and the automatic payment that was debited from your credit card account When I spoke with you by telephone today, I informed you that I reviewed the sales call and the agent disclosed that a separate dish is required Your account was enrolled in the Electronic Funds Transfer automatic payment optionThis provides us with the authorization to debit your account for the amount dueSince the early termination fees had been applied to the account, the total amount due was $1,Additionally, I removed your account from the auto-payment option However, I removed both the early termination fees ($for internet and $for TV service) and I submitted a refund for $1, I also removed the $TRIA charge from your account, as you are unable to access the TRIA from your roof If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/30) */ Please see attachment
January 30, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 25, 2017, we received your complaint, dated January 24, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account I attempted to reach you at [redacted] on January 26, and 30, 2017, and I left three voicemails In my last message, I advised you that your early termination fee was waived on January 24, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 6, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On June 1, 2017, we received your correspondence, dated May 31, 2017, filed with the Revdex.com Your sister, [redacted] , filed this correspondence on your behalfYou maintain you requested that your account be put on DISH Pause for nine months on December 28, 2015, and you disputed the Credit Card AutoPay (CCA) collection for serviceYou requested a refund of $ Please note that when you established CCA, you authorized DISH Network to access your credit card account every month to collect the full amount due When I spoke with [redacted] today, I informed her that I reviewed your account and recorded callsYour call from December 7, 2015, reveals that our agent advised you that your account was currently on DISH Pause, and to call back when the pause ended on December 26, 2015, to extend the account holdWhen the pause ended, the service was automatically restoredWe have no record that you called DISH Network until September 30, During this call, you requested DISH Pause for six months On December 8, 2016, your granddaughter, [redacted] , called on your behalfThe agent explained to her your account history and applied a courtesy credit of $to your accountA total refund of $was also applied to the credit card account ending in on December 13, Per your request, your service was restored on January 30, 2017, and disconnected on March 23, The balance of $is for service renderedAlthough the billing is accurate, I made an exception and removed the balance from your account I regret that your experience did not meet your expectationsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 9, 2015, we received your complaint, dated June 8, 2015, filed with the Revdex.com You said that you were not advised of the 24-month commitment associated with your DISH Network accountYou requested a refund of $203.00, that your shipping fees be waived and the reversal of an additional charge I attempted to reach you on June 9, and 11, 2015, at (XXX) XXX-XXXXMy first two calls were answered by a man who terminated the call before I could provide a contact numberMy last call was answered by your voicemail, but it is not set up to record messages I reviewed your December 19, 2014, call during which your equipment was upgradedI found that the agent with whom you spoke advised you twice about the new 24-month commitment and associated early termination feeShe also advised you about the automatic debit of the feeYou verbally agreed to all the terms that she provided and our records indicate that you signed our DISH'n It Up agreement which also provides for the 24-month commitment and early termination fee, as well as the shipping fees to which you refer Our records also show that your account was disconnected due to non-payment on February 27, The account was then restarted on March 29, 2015, and immediately disconnected at your requestThe second notice of debit that you received was a system errorThe early termination fee was already applied and paid; it was not applied again, but our system erroneously alerted you to itWe regret any confusion about an additional feeYour account balance is now zero, as I made an exception and waived the remaining $balance which included your shipping fee As you were provided with correct information concerning your commitment, we are unable to waive and refund the early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 23, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear MsLloyd: On December 17, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on December 18, and 23, 2015, and I left three messages You maintain that we debited your debit/credit card in the amount of $on December 10, 2015, for an account that did not belong to youYou requested a refund on December 11, 2015, and expressed concern with the information you received from customer service agents and supervisors In order to research your claim, I need more informationSince you indicated that the DISH Network account does not belong to you, please contact me directly with the debit/credit card number so that I can locate the account it is attached to I apologize on behalf of DISH Network for the customer service you received If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/16) */ November 13, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Ms [redacted] : On November 13, 2015, we received your correspondence, dated November 12, 2015, filed with the Revdex.com You stated that a DISH Network account was opened using your information without your authorizationYou requested that the debt not be applied to your credit report and the matter be resolved When we spoke today, I advised you that an ID Theft investigation would need to be completedI sent the necessary forms to you at [redacted] @live.siouxcityschools.comYou indicated that you had a fraud alert on your Social Security Number when this account was establishedI explained that that would be addressed during the investigation You will be contacted by a member of our ID Theft Investigation Team once your completed paperwork is received If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
July 26, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 18, 2016, we received your complaint, dated July 15, 2016, filed with the Revdex.com You said that you received the incorrect equipment at installation You also expressed concern about the level of customer service you received and your technician’s behavior I attempted to reach you at [redacted] on July 24, and 26, No voicemail was available, so I was unable to leave a message While our records indicate that you received the correct equipment according to your initial work order, I made an exception and I waived your early termination fee I’ve also forwarded your feedback concerning your experience to the appropriate department for internal review If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
August 15, Dear Mr [redacted] : On August 10, 2016, we received your complaint, dated August 4, 2016, filed with the Revdex.comMy attempts to reach you by phone on August 11, and 15, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your credit card account was charged weekly, so you contacted our customer service and asked that we remove it from your accountHowever, you said that after your request, your credit card account was charged $You requested a refund and removal of the current balance due Our records reflect that we removed Credit Card AutoPay from your account when you requested on May 2, However, your credit card account is kept on file due to the fact that you lease equipment from usYour credit card information is totally removed from our system once your account is disconnected and the leased equipment has been returned Because your account was disconnected before you fulfilled your contract, we consider the $early termination fee to be a valid chargeYour account was restarted on August 4, The early termination fee was waived and a refund was provided on August 9, Your request for a credit of $to remove the current balance due is denied If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/11/20) */ November 19, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 16, 2015, we received your complaint, dated November 13, 2015, filed with the Revdex.com You said that you were offered a rate of $with an upgrade that carries a two-year agreement, but the offer was not honored When we spoke, I advised you that I will honor the offer and ensure that your rate is $for months We regret that your experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting this response as they are honoring the original offer made to me
April 20, Ms [redacted] Freeland, PA Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your complaint, dated April 18, 2016, filed with the Revdex.com You expressed concern with the programming offer that was made to you by DISH NetworkYou maintain that you were not given sufficient time to accept or decline the offerYou would like the offer added to your account and for DISH Network to provide additional compensation Our records reveal that we offered to provide you with 30% off of your core programming costs for the next five yearsThis offer was initially made to you and your father on February 25, Since the offer was not accepted at that time, it is no longer available When I spoke with you by phone today, I advised you that I am willing to apply the offer to your accountYou acceptedThis offer will reduce your monthly rate to $We are unable to honor your request for additional compensation As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service DepartmentDISH Network offers many ways to self-service your account by logging on to mydish.com, using our automated phone system, or by downloading our mobile applicationWhile live agents will always be here for you if you experience technical issues, we ask that you not call DISH Network more than one time per month for non-technical reasonsWe also request that your monthly bill be paid on time each monthPlease be advised that your account does not qualify for any additional offers or discountsIf the repeated contact to our Customer Service Department continues, your service will be disconnected If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
March 8, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com You said you are not the account holder and maintain you did not authorize your credit card to be debitedYou also said you are receiving collection calls for the amount that was previously collected I attempted to reach you at [redacted] on March 4, and 8, I left three voice messages Mr [redacted] is listed as the account holder and you’re listed as an authorized userThe credit card ending in [redacted] was provided for qualification purposes at the time of saleThis is the same credit card used to collect the payment for the early termination fee on February 19, On February 11, 2016, your account was sent to collections for the amount due of $This balance includes the early termination and equipment return fees and charges for programming renderedBecause you disputed the payment of $340.00, the funds were returned to your financial institution on February 26, As a result, the amount now due is $ I regret any confusion I requested that the collection agency cease contact with youWhen the balance of $is paid in full, I will also request that this information be removed from the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
August 25, Dear Mr***: On August 23, 2016, we received your complaint, dated August 22, 2016, filed with the Revdex.com You indicated that your DISH Network bill increased from $to $per month without any noticeYou said that you were informed when you called in of the two-year contract and the early termination fee that would apply if you cancelled your serviceYou requested a refund for the last two months of service and a price much closer to what you were paying or for you to be released from your contract without penalty When we spoke, I explained how you received a promotional price for the first year of service in the form of monthly credits which have now ended, resulting in the new increased rateA review of your sales call indicates that this information, including your 24-month agreement, was disclosed to you As an exception, I offered you a $monthly credit for six months to help you with your bill, and you accepted If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####