Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I have faxed in the statement twice The first one they said they couldn't find and I do have a copy of the confirmation I since talked to a [redacted] in the dispute department and she told me to fax it in again I had problems with the fax number she gave me so I faxed it in again on 3/15/to the office of the president of Dish and have gotten no response as of yet I am attaching a copy of my bank statement here so they can see it
Initial Business Response / [redacted] (1000, 12, 2015/07/01) */ June 30, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com You said that you were charged an additional $fee and your initial month's charges twiceYou requested a refund of $ I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, 2015, and I left three messages As you indicated that you were not provided with complete information during your sales call, I requested to have your sales call reviewedIt was found that you were advised you were speaking with an independent retailer, and you were advised of the processing feeThe agent advised you of I DISH COM's $processing fee but then offered to take $off the fee as a courtesy, and you agreed While you were advised of the fee, I made an exception and applied a one-time $credit to your DISH Network account We have no record of receiving a double paymentPlease forward me a copy of your running bank statement showing the payment so that we may locate it and apply it correctlyYou may email me at [redacted] @DISH.com If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
August 25, Dear Mr***: On August 23, 2016, we received your complaint, dated August 22, 2016, filed with the Revdex.com You indicated that your DISH Network bill increased from $to $per month without any noticeYou said that you were informed when you called in of the two-year contract and the early termination fee that would apply if you cancelled your serviceYou requested a refund for the last two months of service and a price much closer to what you were paying or for you to be released from your contract without penalty When we spoke, I explained how you received a promotional price for the first year of service in the form of monthly credits which have now ended, resulting in the new increased rateA review of your sales call indicates that this information, including your 24-month agreement, was disclosed to you As an exception, I offered you a $monthly credit for six months to help you with your bill, and you accepted If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
March 8, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com You said you are not the account holder and maintain you did not authorize your credit card to be debitedYou also said you are receiving collection calls for the amount that was previously collected I attempted to reach you at [redacted] on March 4, and 8, I left three voice messages Mr [redacted] is listed as the account holder and you’re listed as an authorized userThe credit card ending in [redacted] was provided for qualification purposes at the time of saleThis is the same credit card used to collect the payment for the early termination fee on February 19, On February 11, 2016, your account was sent to collections for the amount due of $This balance includes the early termination and equipment return fees and charges for programming renderedBecause you disputed the payment of $340.00, the funds were returned to your financial institution on February 26, As a result, the amount now due is $ I regret any confusion I requested that the collection agency cease contact with youWhen the balance of $is paid in full, I will also request that this information be removed from the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
February 24, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You expressed concern with the monthly billing rate You requested service at $per month for the next two years and a refund I attempted to reach you at [redacted] on February 22, and 24, I left three voice messagesAlthough you returned my call we were unable to speak directly When you agreed to the Digital Home Advantage (DHA) promotion with a 24-month commitment, we provided you with a monthly discount of $for months, and a credit of $for three months for the international serviceYou also received HBO, Showtime, Starz, Cinemax and Blockbuster @Home free for three months with the Protection Plan free for four monthsWhen the free programming and discounts ended you were billed the regular price As a courtesy, a monthly credit of $was applied to your account for six months starting in August When this credit ended the regular price applied You currently subscribe to the America’s Top package with the Hindi: Mega PackThe monthly billing rate before tax and discounts is $ On February 18, 2016, we applied a monthly $credit to your account through August You are also receiving the Hindi: Mega Pack at half price for six monthsThese credits reduce the monthly price to $before tax While we appreciate your business, we are unable to apply additional credits to your accountPlease note that you may downgrade your programming package at any time to assist with the cost of serviceThe billing is accurate and no refund is warranted If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
April 20, Ms [redacted] Freeland, PA Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your complaint, dated April 18, 2016, filed with the Revdex.com You expressed concern with the programming offer that was made to you by DISH NetworkYou maintain that you were not given sufficient time to accept or decline the offerYou would like the offer added to your account and for DISH Network to provide additional compensation Our records reveal that we offered to provide you with 30% off of your core programming costs for the next five yearsThis offer was initially made to you and your father on February 25, Since the offer was not accepted at that time, it is no longer available When I spoke with you by phone today, I advised you that I am willing to apply the offer to your accountYou acceptedThis offer will reduce your monthly rate to $We are unable to honor your request for additional compensation As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service DepartmentDISH Network offers many ways to self-service your account by logging on to mydish.com, using our automated phone system, or by downloading our mobile applicationWhile live agents will always be here for you if you experience technical issues, we ask that you not call DISH Network more than one time per month for non-technical reasonsWe also request that your monthly bill be paid on time each monthPlease be advised that your account does not qualify for any additional offers or discountsIf the repeated contact to our Customer Service Department continues, your service will be disconnected If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
January 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 13, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.com You stated that you recently relocated and you were unable to retain your DISH Network service at your new residenceThis led you to disconnect your service prior to completing your contractual commitmentYou were charged a $early termination feeYou requested that the fee be waived and the charge refunded My three attempts to contact you at [redacted] and [redacted] on January 13, and 15, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @yahoo.com (copy enclosed), but I have not received a response To address your complaint, I waived your early termination fee as a courtesy and I issued a refund for the $charge If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Bernice ***
Complaint: [redacted] I am rejecting this response because:Dish Network is responsible to get the permission of the owner before installing a satellite dishThey failed to meet this responsibilityThe small claims court judge will agree with me that they are directly responsible for the damage they caused to my propertyMy complaint remains unresolved Sincerely, [redacted]
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On March 8, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com You stated that when you purchased your DISH Network service from [redacted] , you were quoted a total rate of approximately $monthlyThe first bill that you received was much higherWhen you attempted to address the matter, you were informed that the rate you were quoted would not be honoredAdditionally, the customer service did not meet your expectationsYou requested that your account be disconnected, and that you be released from your contractual commitment When we spoke on March 9, 2017, I confirmed that your account was disconnected effective March 8, No signature was electronically captured on your contract so the early termination fee was waivedAdditionally, we discussed reviewing your emailed quote, but I have not received the email quote If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Dish network did terminate the service after multiple attemptsThe time lapse between complaint and response is why this message was written
January 30, Mrs [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On January 24, 2018, we received your complaint, dated January 23, 2018, filed with the Revdex.com You expressed concern with the appointment that was scheduled for an upgrade for your HughesNet serviceYou stated you were told that a technician would be sent on January 23, 2018, but the technician missed the appointmentYou said that when you checked your online account, the appointment was scheduled for January 30, You requested a credit for the time without serviceYou also expressed dissatisfaction with our Customer Service Department Our records confirm that the installation appointment was scheduled for January 30, We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnelWe apologize for any inconvenience this issue may have caused When I spoke with you by phone on January 26, 2018, I advised you that the scheduled date was the soonest availableI applied a credit of $to your account for your inconvenience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 7, 2017Mr [redacted] ** ***Re: Revdex.com Complaint # [redacted] Dear Mr***:On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com.You said that your December bill was double your billing rateYou maintain that you were not notified that the promotional price was endingYou also expressed concern with the equipment return fee.Our records reveal that you established your account under the Digital Home Advantage (DHA) promotionWe provided you with a monthly credits totaling $for monthsThese credits include the Intro Saving credit and the eBill AutoPay creditWhen these credits ended, the regular price was appliedUnder the DHA promotion, the customer agrees to return the leased equipment to DISH Network and bear all costs and expenses to do soA return box and label will be delivered to your address by ***If you choose to return the equipment through a different provider, you are responsible for the shipping costI enclosed a copy of your signed DHA agreement for your recordsWhen we spoke today, I informed you that we sent monthly billing statements to [redacted] , which provided details of your account activityThese monthly statements included a countdown of the monthly credits you received (e.g., of 24, of 24)You disagreed with my explanation and you terminated the callPer your request, your service was disconnected on December 2, You were only billed for service rendered through the disconnection date and for an equipment return feeThe billing is accurateWe ask that the final balance of $be paidIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.Sincerely,Christina A [redacted] Dispute Resolution Specialist [redacted] Enclosurecc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David L***
December 22, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrs***: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com You maintain that you have yet to receive a $gift card that was offered at the time of saleYou requested the gift card or a programming creditYou expressed dissatisfaction with your customer service experience When we spoke today, you informed me that your husband called the customer service number for the gift card and he was told the $gift card was processed and you should receive it in a week As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/30) */ November 22, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 18, 2015, we received your complaint, dated November 17, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on November 19, and 22, 2015, and I left three messages You expressed concern that your service was disconnected after you entered the incorrect bank account informationOnce the service was disconnected, you lost your promotional creditsYou also mentioned that after the payment information was corrected, your service was not restarted immediately Per the restrictions and requirements of the promotion, if service is interrupted for any reason, the credits are forfeitedOur system is designed to detect a disconnection and it will drop the promotion codesAs an exception, I requested that the promotion codes for the $introductory offer credit and the $E-Bill autopay credit be re-applied to your accountIf these credits do not appear on your December billing statement, please contact me directly at the phone number below When an account is disconnected, a full payment is required to restart the service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) In order to bring the account back to the original agreement, please remove the $protection plan monthly fee that was not part of the original agreement and was not on my October billI just want to get back to the monthly $monthly price-lock that I signed up forThe main issue is that I corrected the situation and submitted re-payment immediatelyMany hours after the information was corrected and the payment was submitted, my service was shut off - which should have never happened to begin withI've returned phone calls and left messages on three separate occasions to get clarity on credits, but I would just like a clear statement on that my monthly billing will return to its original stateThank you Final Business Response / [redacted] (4000, 8, 2015/12/22) */ December 15, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com You indicated that the Protection Plan was not a part of your original agreement and you requested that it be removed from your accountYou again mentioned the payment issue that caused these billing issues Your account was activated under the Digital Home Advantage (DHA) 24-month commitmentIncluded in the DHA promotion was six months free of the $monthly Protection Plan warrantyWhen I spoke with you by telephone today, I informed you that when your service was interrupted, the system began to charge you for the Protection Plan instead of providing it at no chargeI applied an $credit to your account for the charge that appeared on this month's billing statementI also corrected the billing to provide the Protection Plan free of charge for the next four monthsOnce the offer expires, you may choose to continue with the warranty and you will be billed at the regular monthly rate A review of your sales call on October 13, 2015, reveals that you were quoted a monthly charge of $before taxThis included the America's Top Plus priced at $per month, a $monthly fee for the Joey receiver and a $monthly DVR feeSince you receive a $and $monthly credit for months, your price is reduced The previous billing issues have been addressed and correctedWe apologize that your service was not restarted immediately If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ May 7, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On April 28, 2015, we received your complaint, dated April 26, 2015, filed with the Revdex.com You expressed concern with the following issues: Programming rate Additional programming Customer service You maintain that you have contacted us several times and requested to reduce your monthly billYou indicate that the channel packages are reduced but the monthly cost remains the same A review of your account reveals that it was activated on March 30, 2011, with the DISH America package which at that time was priced at $(currently $49.99) On April 5, 2011, you upgraded your programming package to the America's Top and then five days later, on April 10, 2011, you upgraded again to a higher packagethe America's Top (formerly $and currently $74.99)When you upgraded to the America's Top 200, you were provided with a $monthly credit for monthsThese credits expired on February 15, 2012, and you began to be billed at the regular rate ($59.99)I have enclosed copies of the billing statements that reflect these changes We have experienced several price increases since you activated your service four years agoAdditionally, when your service was initiated you were enrolled in promotional offers that expiredYou received the Protection Plan free for the first six months but it was removed on or before the expiration date of October 29, 2015, and no charges were applied to your account There is no record of any channels being added to your account without your consent When you activated the service, you received three free months of ShowtimeIt was removed on June 30, 2011, when the promotion expired, and you were not charged for it We have no record of Starz being added to your account or any charges for Starz on your account On January 8, 2013, you accepted an offer for Encore at half price (regularly priced at $per month) for six monthsThis promotional offer expired on July 8, 2013, and since the programming was not removed, you began to be billed the regular rate of $per month until it was removed on January 10, As an exception, I provided you with a credit of $for the six months that you were charged the $ We have no record of requests from you to reduce your billing until nowYou have not been overbilled and your billing is correctPer an email you sent to us on April 26, 2015, MsNicole Steffani provided you with a monthly $credit for months Our records reveal that you downgraded your programming package from the America's Top to the America's Top ($59.99) via the Consumer Service Web Application on December 14, You are also charged a $monthly DVR fee and a $monthly fee for the additional receiverYour monthly service charges are $before taxHowever, the $credit will reduce that monthly charge for months If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I repeatedly contacted them and asked that my bill be reduced so that I could afford it and that I be reimbursed for the channels that they had been charging me for that we never asked for and we never received which was a Stars & Encore package! I told them I could not afford more than $a month and they needed to help me to get to a service in that price rangeWhich I went online eventually since they never changed my service, I went and chose the very crappy channels that said it would cost me $Most of the channels are news & shopping channels there are very few actual watchable channels BTW, but that's besides the pointThe fact that I am still being charged $a month and no one seems to explain why and the fact that I am being charged for both receivers ($extra a mo) when the guy who installed them said the 1st is free and any additional receiver is $7, and why I have not gotten the reimbursement for all of the months we were being charged for the unauthorized channels all needs to be taken care of before I remove a claimAnd your customer service really needs upgrading and to learn about customer service and some respect for your customers Final Consumer Response / [redacted] (4200, 16, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can't explain the added Showtime & Stars & Encore charges seen on the bills that I NEVER authorized! I asked them to send me written proof of authorization from me, for these added charges and I have only received the same response from them, that there is no unauthorized charges! BS!!! I never ordered these channels so tgey need to reimburse me for all of those charges that go back as far as 2011! Also when I was told by the installer there would only be a $fee for the receiver but am being charged for that is wrong! I don't care what kind of excuse you use! Its criminal activity when you state how much something is going to be then turn around and double the charge! This activity will not be tolerated by your company or any other company! Its illegal, and something needs to be done about it! I am sick of you saying that your charges are justified yet you can't seem to offer any logical explanation as to why these extra channel packages & fees are charged to me every single month!! I want all of the $ back, and I demand that you stop adding charges on to my bill!! Final Business Response / [redacted] (4000, 18, 2015/06/01) */ May 29, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 28, 2015, we received your recent correspondence, dated May 27, 2015, filed with the Revdex.com You continue to maintain that programming and charges have been applied to your account without your authorization, specifically Showtime, Starz and EncoreYou also continue to maintain that you are being charged for two receivers instead of one additional receiver This issue has been addressed and explained several timesI have provided you with explanations of your billing and your billing statement showing the three-month promotion for ShowtimePlease refer to my previous correspondence and your billing statements for clarification As previously advised, we have no record of Starz being added to your subscription or of any charges for Starz on your account Although our records reveal that you accepted the offer for Encore at half price for six months, we credited your account for all the charges for Encore as an exceptionA total credit of $was applied You were also previously advised that you are only being charged for one additional receiver ($7.00)The DVR service fee is also $If you are disputing the DVR service fee, you may downgrade your receiver to a non-DVR receiver to remove this fee Your current monthly service charges are a total of $before taxHowever, we have provided you with a $monthly credit for months, which will reduce your monthly bill by $Your balance is currently $As previously advised, once the balance is brought current, your billing statements will reflect the regular monthly charges Your billing is correct and you have not been overchargedYou may provide us documentation that reveal thecharges you are claiming for additional investigation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
July 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 29, 2017, we received your complaint, dated June 28, 2017, filed with the Revdex.com As I indicated in my email dated July 7, 2017, I am providing you with a written response You maintain that you are not receiving the same channels after you agreed to a new 24-month commitmentYou would like the desired channels back or your term commitment waived A review of the customer service call from May 24, 2017, found that you contacted us to inquire about the Renewal OfferThe agent advised you that this offer would reduce the cost of the America’s Top Plus package to $a month ($with Credit Card AutoPay) and the price would be locked for two yearsAs you were dissatisfied with the total monthly rate quoted (including equipment fees), you advised the agent that you did not wish to redeem the Renewal OfferAs you requested, the agent deactivated one of your receivers, reducing your monthly rate by $Please note, during this call no specific channels were discussed or requested Our records show that you redeemed the Renewal Offer on May 29, 2017, through your online DISH Network accountAs a result, a 24-month commitment was added to your accountPlease be advised that only the cost of the package was changed: the package itself and channels were not changed A review of all contact that you made with our Customer Service Department via chat and email indicates that you were no longer receiving [redacted] You also mentioned that you watch ***, [redacted] , [redacted] and [redacted] Please be advised that [redacted] and [redacted] are available in your current programming packageOur records confirm that [redacted] and [redacted] were available as a free preview from May 2, 2017, through June 1, [redacted] was also available as a free preview from June 1, 2017, through July 4, Please be advised that channels provided in a free preview are not part of your package and will be removed when the free preview ends As ***, [redacted] and [redacted] are not available in your programming package, we are unable to provide you with these channels without a package upgrade The term commitment on your account remains valid, as we disclose in our agreements that our programming packages may change at any time We apologize for any inconvenience this issue may have cause If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, DISH insisted on replacing obsolete and failed equipment in order to restore television services, which services were down for weeks DISH failed to inform me that a new month agreement would be initiated when replacing the equipment Also, in discussions with the Executive Offices at DISH, it was revealed, after reviewing monitored calls, account representatives refused to negotiate early termination fees after being made fully aware of the circumstances I was compelled to contact DISH Executive Offices in order to receive a fair, reasonable, and justified resolution, of which I am now satisfied Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Dish networks can spin this any way they want, but Dish networks is punishing customers that don't want Dish networks to have direct access to their banking information Calling an extra $fee for not having auto pay a credit is just spinning the issue Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ October 21, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 20, 2015, we received your complaint, dated October 16, 2015, filed with the Revdex.com You expressed concern that you were charged unreturned equipment fees on October 13, 2015, after you received an email stating that the early termination fee would not be debited until October 31, When I spoke with you by telephone today, I apologized that your credit card account was debited prematurely and you confirmed that this issue was addressed October 15, The $payment was refunded on October 19, We also reimbursed you the $insufficient funds fee that you incurred from your bank During our conversation, you maintained that when you called to disconnect the service, the agent told you that boxes would not ship if the receiver did not need to be returnedA review of your July 27, 2015, call reveals that the agent told you that some receivers do not need to be returned and that the return kit will identify which receivers those are The equipment has been removed from your account and there is no balance due to DISH Network If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I have faxed in the statement twice The first one they said they couldn't find and I do have a copy of the confirmation I since talked to a [redacted] in the dispute department and she told me to fax it in again I had problems with the fax number she gave me so I faxed it in again on 3/15/to the office of the president of Dish and have gotten no response as of yet I am attaching a copy of my bank statement here so they can see it
Initial Business Response / [redacted] (1000, 12, 2015/07/01) */ June 30, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com You said that you were charged an additional $fee and your initial month's charges twiceYou requested a refund of $ I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, 2015, and I left three messages As you indicated that you were not provided with complete information during your sales call, I requested to have your sales call reviewedIt was found that you were advised you were speaking with an independent retailer, and you were advised of the processing feeThe agent advised you of I DISH COM's $processing fee but then offered to take $off the fee as a courtesy, and you agreed While you were advised of the fee, I made an exception and applied a one-time $credit to your DISH Network account We have no record of receiving a double paymentPlease forward me a copy of your running bank statement showing the payment so that we may locate it and apply it correctlyYou may email me at [redacted] @DISH.com If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
August 25, Dear Mr***: On August 23, 2016, we received your complaint, dated August 22, 2016, filed with the Revdex.com You indicated that your DISH Network bill increased from $to $per month without any noticeYou said that you were informed when you called in of the two-year contract and the early termination fee that would apply if you cancelled your serviceYou requested a refund for the last two months of service and a price much closer to what you were paying or for you to be released from your contract without penalty When we spoke, I explained how you received a promotional price for the first year of service in the form of monthly credits which have now ended, resulting in the new increased rateA review of your sales call indicates that this information, including your 24-month agreement, was disclosed to you As an exception, I offered you a $monthly credit for six months to help you with your bill, and you accepted If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
March 8, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com You said you are not the account holder and maintain you did not authorize your credit card to be debitedYou also said you are receiving collection calls for the amount that was previously collected I attempted to reach you at [redacted] on March 4, and 8, I left three voice messages Mr [redacted] is listed as the account holder and you’re listed as an authorized userThe credit card ending in [redacted] was provided for qualification purposes at the time of saleThis is the same credit card used to collect the payment for the early termination fee on February 19, On February 11, 2016, your account was sent to collections for the amount due of $This balance includes the early termination and equipment return fees and charges for programming renderedBecause you disputed the payment of $340.00, the funds were returned to your financial institution on February 26, As a result, the amount now due is $ I regret any confusion I requested that the collection agency cease contact with youWhen the balance of $is paid in full, I will also request that this information be removed from the credit bureaus If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
February 24, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You expressed concern with the monthly billing rate You requested service at $per month for the next two years and a refund I attempted to reach you at [redacted] on February 22, and 24, I left three voice messagesAlthough you returned my call we were unable to speak directly When you agreed to the Digital Home Advantage (DHA) promotion with a 24-month commitment, we provided you with a monthly discount of $for months, and a credit of $for three months for the international serviceYou also received HBO, Showtime, Starz, Cinemax and Blockbuster @Home free for three months with the Protection Plan free for four monthsWhen the free programming and discounts ended you were billed the regular price As a courtesy, a monthly credit of $was applied to your account for six months starting in August When this credit ended the regular price applied You currently subscribe to the America’s Top package with the Hindi: Mega PackThe monthly billing rate before tax and discounts is $ On February 18, 2016, we applied a monthly $credit to your account through August You are also receiving the Hindi: Mega Pack at half price for six monthsThese credits reduce the monthly price to $before tax While we appreciate your business, we are unable to apply additional credits to your accountPlease note that you may downgrade your programming package at any time to assist with the cost of serviceThe billing is accurate and no refund is warranted If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
April 20, Ms [redacted] Freeland, PA Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 19, 2016, we received your complaint, dated April 18, 2016, filed with the Revdex.com You expressed concern with the programming offer that was made to you by DISH NetworkYou maintain that you were not given sufficient time to accept or decline the offerYou would like the offer added to your account and for DISH Network to provide additional compensation Our records reveal that we offered to provide you with 30% off of your core programming costs for the next five yearsThis offer was initially made to you and your father on February 25, Since the offer was not accepted at that time, it is no longer available When I spoke with you by phone today, I advised you that I am willing to apply the offer to your accountYou acceptedThis offer will reduce your monthly rate to $We are unable to honor your request for additional compensation As a condition of this offer, we ask that you limit all unnecessary contact with our Customer Service DepartmentDISH Network offers many ways to self-service your account by logging on to mydish.com, using our automated phone system, or by downloading our mobile applicationWhile live agents will always be here for you if you experience technical issues, we ask that you not call DISH Network more than one time per month for non-technical reasonsWe also request that your monthly bill be paid on time each monthPlease be advised that your account does not qualify for any additional offers or discountsIf the repeated contact to our Customer Service Department continues, your service will be disconnected If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
January 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 13, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.com You stated that you recently relocated and you were unable to retain your DISH Network service at your new residenceThis led you to disconnect your service prior to completing your contractual commitmentYou were charged a $early termination feeYou requested that the fee be waived and the charge refunded My three attempts to contact you at [redacted] and [redacted] on January 13, and 15, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @yahoo.com (copy enclosed), but I have not received a response To address your complaint, I waived your early termination fee as a courtesy and I issued a refund for the $charge If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Bernice ***
Complaint: [redacted] I am rejecting this response because:Dish Network is responsible to get the permission of the owner before installing a satellite dishThey failed to meet this responsibilityThe small claims court judge will agree with me that they are directly responsible for the damage they caused to my propertyMy complaint remains unresolved Sincerely, [redacted]
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On March 8, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com You stated that when you purchased your DISH Network service from [redacted] , you were quoted a total rate of approximately $monthlyThe first bill that you received was much higherWhen you attempted to address the matter, you were informed that the rate you were quoted would not be honoredAdditionally, the customer service did not meet your expectationsYou requested that your account be disconnected, and that you be released from your contractual commitment When we spoke on March 9, 2017, I confirmed that your account was disconnected effective March 8, No signature was electronically captured on your contract so the early termination fee was waivedAdditionally, we discussed reviewing your emailed quote, but I have not received the email quote If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Dish network did terminate the service after multiple attemptsThe time lapse between complaint and response is why this message was written
January 30, Mrs [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On January 24, 2018, we received your complaint, dated January 23, 2018, filed with the Revdex.com You expressed concern with the appointment that was scheduled for an upgrade for your HughesNet serviceYou stated you were told that a technician would be sent on January 23, 2018, but the technician missed the appointmentYou said that when you checked your online account, the appointment was scheduled for January 30, You requested a credit for the time without serviceYou also expressed dissatisfaction with our Customer Service Department Our records confirm that the installation appointment was scheduled for January 30, We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnelWe apologize for any inconvenience this issue may have caused When I spoke with you by phone on January 26, 2018, I advised you that the scheduled date was the soonest availableI applied a credit of $to your account for your inconvenience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 7, 2017Mr [redacted] ** ***Re: Revdex.com Complaint # [redacted] Dear Mr***:On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com.You said that your December bill was double your billing rateYou maintain that you were not notified that the promotional price was endingYou also expressed concern with the equipment return fee.Our records reveal that you established your account under the Digital Home Advantage (DHA) promotionWe provided you with a monthly credits totaling $for monthsThese credits include the Intro Saving credit and the eBill AutoPay creditWhen these credits ended, the regular price was appliedUnder the DHA promotion, the customer agrees to return the leased equipment to DISH Network and bear all costs and expenses to do soA return box and label will be delivered to your address by ***If you choose to return the equipment through a different provider, you are responsible for the shipping costI enclosed a copy of your signed DHA agreement for your recordsWhen we spoke today, I informed you that we sent monthly billing statements to [redacted] , which provided details of your account activityThese monthly statements included a countdown of the monthly credits you received (e.g., of 24, of 24)You disagreed with my explanation and you terminated the callPer your request, your service was disconnected on December 2, You were only billed for service rendered through the disconnection date and for an equipment return feeThe billing is accurateWe ask that the final balance of $be paidIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.Sincerely,Christina A [redacted] Dispute Resolution Specialist [redacted] Enclosurecc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David L***
December 22, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrs***: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com You maintain that you have yet to receive a $gift card that was offered at the time of saleYou requested the gift card or a programming creditYou expressed dissatisfaction with your customer service experience When we spoke today, you informed me that your husband called the customer service number for the gift card and he was told the $gift card was processed and you should receive it in a week As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/30) */ November 22, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 18, 2015, we received your complaint, dated November 17, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on November 19, and 22, 2015, and I left three messages You expressed concern that your service was disconnected after you entered the incorrect bank account informationOnce the service was disconnected, you lost your promotional creditsYou also mentioned that after the payment information was corrected, your service was not restarted immediately Per the restrictions and requirements of the promotion, if service is interrupted for any reason, the credits are forfeitedOur system is designed to detect a disconnection and it will drop the promotion codesAs an exception, I requested that the promotion codes for the $introductory offer credit and the $E-Bill autopay credit be re-applied to your accountIf these credits do not appear on your December billing statement, please contact me directly at the phone number below When an account is disconnected, a full payment is required to restart the service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) In order to bring the account back to the original agreement, please remove the $protection plan monthly fee that was not part of the original agreement and was not on my October billI just want to get back to the monthly $monthly price-lock that I signed up forThe main issue is that I corrected the situation and submitted re-payment immediatelyMany hours after the information was corrected and the payment was submitted, my service was shut off - which should have never happened to begin withI've returned phone calls and left messages on three separate occasions to get clarity on credits, but I would just like a clear statement on that my monthly billing will return to its original stateThank you Final Business Response / [redacted] (4000, 8, 2015/12/22) */ December 15, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com You indicated that the Protection Plan was not a part of your original agreement and you requested that it be removed from your accountYou again mentioned the payment issue that caused these billing issues Your account was activated under the Digital Home Advantage (DHA) 24-month commitmentIncluded in the DHA promotion was six months free of the $monthly Protection Plan warrantyWhen I spoke with you by telephone today, I informed you that when your service was interrupted, the system began to charge you for the Protection Plan instead of providing it at no chargeI applied an $credit to your account for the charge that appeared on this month's billing statementI also corrected the billing to provide the Protection Plan free of charge for the next four monthsOnce the offer expires, you may choose to continue with the warranty and you will be billed at the regular monthly rate A review of your sales call on October 13, 2015, reveals that you were quoted a monthly charge of $before taxThis included the America's Top Plus priced at $per month, a $monthly fee for the Joey receiver and a $monthly DVR feeSince you receive a $and $monthly credit for months, your price is reduced The previous billing issues have been addressed and correctedWe apologize that your service was not restarted immediately If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ May 7, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On April 28, 2015, we received your complaint, dated April 26, 2015, filed with the Revdex.com You expressed concern with the following issues: Programming rate Additional programming Customer service You maintain that you have contacted us several times and requested to reduce your monthly billYou indicate that the channel packages are reduced but the monthly cost remains the same A review of your account reveals that it was activated on March 30, 2011, with the DISH America package which at that time was priced at $(currently $49.99) On April 5, 2011, you upgraded your programming package to the America's Top and then five days later, on April 10, 2011, you upgraded again to a higher packagethe America's Top (formerly $and currently $74.99)When you upgraded to the America's Top 200, you were provided with a $monthly credit for monthsThese credits expired on February 15, 2012, and you began to be billed at the regular rate ($59.99)I have enclosed copies of the billing statements that reflect these changes We have experienced several price increases since you activated your service four years agoAdditionally, when your service was initiated you were enrolled in promotional offers that expiredYou received the Protection Plan free for the first six months but it was removed on or before the expiration date of October 29, 2015, and no charges were applied to your account There is no record of any channels being added to your account without your consent When you activated the service, you received three free months of ShowtimeIt was removed on June 30, 2011, when the promotion expired, and you were not charged for it We have no record of Starz being added to your account or any charges for Starz on your account On January 8, 2013, you accepted an offer for Encore at half price (regularly priced at $per month) for six monthsThis promotional offer expired on July 8, 2013, and since the programming was not removed, you began to be billed the regular rate of $per month until it was removed on January 10, As an exception, I provided you with a credit of $for the six months that you were charged the $ We have no record of requests from you to reduce your billing until nowYou have not been overbilled and your billing is correctPer an email you sent to us on April 26, 2015, MsNicole Steffani provided you with a monthly $credit for months Our records reveal that you downgraded your programming package from the America's Top to the America's Top ($59.99) via the Consumer Service Web Application on December 14, You are also charged a $monthly DVR fee and a $monthly fee for the additional receiverYour monthly service charges are $before taxHowever, the $credit will reduce that monthly charge for months If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I repeatedly contacted them and asked that my bill be reduced so that I could afford it and that I be reimbursed for the channels that they had been charging me for that we never asked for and we never received which was a Stars & Encore package! I told them I could not afford more than $a month and they needed to help me to get to a service in that price rangeWhich I went online eventually since they never changed my service, I went and chose the very crappy channels that said it would cost me $Most of the channels are news & shopping channels there are very few actual watchable channels BTW, but that's besides the pointThe fact that I am still being charged $a month and no one seems to explain why and the fact that I am being charged for both receivers ($extra a mo) when the guy who installed them said the 1st is free and any additional receiver is $7, and why I have not gotten the reimbursement for all of the months we were being charged for the unauthorized channels all needs to be taken care of before I remove a claimAnd your customer service really needs upgrading and to learn about customer service and some respect for your customers Final Consumer Response / [redacted] (4200, 16, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can't explain the added Showtime & Stars & Encore charges seen on the bills that I NEVER authorized! I asked them to send me written proof of authorization from me, for these added charges and I have only received the same response from them, that there is no unauthorized charges! BS!!! I never ordered these channels so tgey need to reimburse me for all of those charges that go back as far as 2011! Also when I was told by the installer there would only be a $fee for the receiver but am being charged for that is wrong! I don't care what kind of excuse you use! Its criminal activity when you state how much something is going to be then turn around and double the charge! This activity will not be tolerated by your company or any other company! Its illegal, and something needs to be done about it! I am sick of you saying that your charges are justified yet you can't seem to offer any logical explanation as to why these extra channel packages & fees are charged to me every single month!! I want all of the $ back, and I demand that you stop adding charges on to my bill!! Final Business Response / [redacted] (4000, 18, 2015/06/01) */ May 29, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 28, 2015, we received your recent correspondence, dated May 27, 2015, filed with the Revdex.com You continue to maintain that programming and charges have been applied to your account without your authorization, specifically Showtime, Starz and EncoreYou also continue to maintain that you are being charged for two receivers instead of one additional receiver This issue has been addressed and explained several timesI have provided you with explanations of your billing and your billing statement showing the three-month promotion for ShowtimePlease refer to my previous correspondence and your billing statements for clarification As previously advised, we have no record of Starz being added to your subscription or of any charges for Starz on your account Although our records reveal that you accepted the offer for Encore at half price for six months, we credited your account for all the charges for Encore as an exceptionA total credit of $was applied You were also previously advised that you are only being charged for one additional receiver ($7.00)The DVR service fee is also $If you are disputing the DVR service fee, you may downgrade your receiver to a non-DVR receiver to remove this fee Your current monthly service charges are a total of $before taxHowever, we have provided you with a $monthly credit for months, which will reduce your monthly bill by $Your balance is currently $As previously advised, once the balance is brought current, your billing statements will reflect the regular monthly charges Your billing is correct and you have not been overchargedYou may provide us documentation that reveal thecharges you are claiming for additional investigation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
July 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 29, 2017, we received your complaint, dated June 28, 2017, filed with the Revdex.com As I indicated in my email dated July 7, 2017, I am providing you with a written response You maintain that you are not receiving the same channels after you agreed to a new 24-month commitmentYou would like the desired channels back or your term commitment waived A review of the customer service call from May 24, 2017, found that you contacted us to inquire about the Renewal OfferThe agent advised you that this offer would reduce the cost of the America’s Top Plus package to $a month ($with Credit Card AutoPay) and the price would be locked for two yearsAs you were dissatisfied with the total monthly rate quoted (including equipment fees), you advised the agent that you did not wish to redeem the Renewal OfferAs you requested, the agent deactivated one of your receivers, reducing your monthly rate by $Please note, during this call no specific channels were discussed or requested Our records show that you redeemed the Renewal Offer on May 29, 2017, through your online DISH Network accountAs a result, a 24-month commitment was added to your accountPlease be advised that only the cost of the package was changed: the package itself and channels were not changed A review of all contact that you made with our Customer Service Department via chat and email indicates that you were no longer receiving [redacted] You also mentioned that you watch ***, [redacted] , [redacted] and [redacted] Please be advised that [redacted] and [redacted] are available in your current programming packageOur records confirm that [redacted] and [redacted] were available as a free preview from May 2, 2017, through June 1, [redacted] was also available as a free preview from June 1, 2017, through July 4, Please be advised that channels provided in a free preview are not part of your package and will be removed when the free preview ends As ***, [redacted] and [redacted] are not available in your programming package, we are unable to provide you with these channels without a package upgrade The term commitment on your account remains valid, as we disclose in our agreements that our programming packages may change at any time We apologize for any inconvenience this issue may have cause If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, DISH insisted on replacing obsolete and failed equipment in order to restore television services, which services were down for weeks DISH failed to inform me that a new month agreement would be initiated when replacing the equipment Also, in discussions with the Executive Offices at DISH, it was revealed, after reviewing monitored calls, account representatives refused to negotiate early termination fees after being made fully aware of the circumstances I was compelled to contact DISH Executive Offices in order to receive a fair, reasonable, and justified resolution, of which I am now satisfied Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Dish networks can spin this any way they want, but Dish networks is punishing customers that don't want Dish networks to have direct access to their banking information Calling an extra $fee for not having auto pay a credit is just spinning the issue Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ October 21, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 20, 2015, we received your complaint, dated October 16, 2015, filed with the Revdex.com You expressed concern that you were charged unreturned equipment fees on October 13, 2015, after you received an email stating that the early termination fee would not be debited until October 31, When I spoke with you by telephone today, I apologized that your credit card account was debited prematurely and you confirmed that this issue was addressed October 15, The $payment was refunded on October 19, We also reimbursed you the $insufficient funds fee that you incurred from your bank During our conversation, you maintained that when you called to disconnect the service, the agent told you that boxes would not ship if the receiver did not need to be returnedA review of your July 27, 2015, call reveals that the agent told you that some receivers do not need to be returned and that the return kit will identify which receivers those are The equipment has been removed from your account and there is no balance due to DISH Network If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***