Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I have faxed in the statement twice The first one they said they couldn't find and I do have a copy of the confirmation I since talked to a [redacted] in the dispute department and she told me to fax it in again I had problems with the fax number she gave me so I faxed it in again on 3/15/to the office of the president of Dish and have gotten no response as of yet I am attaching a copy of my bank statement here so they can see it
October 11, Dear Mr***: On October 5, 2016, we received your correspondence, dated October 2, 2016, filed with the Revdex.com You disputed the equipment return fee I attempted to reach you at ###-###-#### on October 6, and 11, I left three voice messages You participated in the Digital Home Advantage (DHA) promotional agreementUnder this promotion, you agreed to return the leased equipment and bear all costs and expense of the returnI enclosed a copy of your signed DHA agreement for your recordsThe equipment return fee of $is valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### Enclosure
Initial Business Response / [redacted] (1000, 12, 2015/07/01) */ June 30, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com You said that you were charged an additional $fee and your initial month's charges twiceYou requested a refund of $ I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, 2015, and I left three messages As you indicated that you were not provided with complete information during your sales call, I requested to have your sales call reviewedIt was found that you were advised you were speaking with an independent retailer, and you were advised of the processing feeThe agent advised you of I DISH COM's $processing fee but then offered to take $off the fee as a courtesy, and you agreed While you were advised of the fee, I made an exception and applied a one-time $credit to your DISH Network account We have no record of receiving a double paymentPlease forward me a copy of your running bank statement showing the payment so that we may locate it and apply it correctlyYou may email me at [redacted] @DISH.com If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
April 26, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 22, 2016, we received your correspondence, dated April 21, 2016, filed with the Revdex.com You stated that you purchased DISH Network service in February You were recently notified that your landlord doesn’t allow the service at your residenceThis led you to disconnect your accountAn early termination fee was applied to your accountWhen you contacted DISH Network to ask that the fee be waived, the customer service that you encountered didn’t meet your expectationsYou requested that your early termination fee be waived and you would like a refund for your last month of service When we spoke on April 25, 2016, I agreed to waive your early termination fee and I issued a refund for your last payment of $You accepted this resolution We strive to provide excellent service and regret that your experience was unfavorableIt has been a privilege to have you as a customer, and we would very much appreciate the opportunity to serve you again in the future should your situation change If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
February 24, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You expressed concern with the monthly billing rate You requested service at $per month for the next two years and a refund I attempted to reach you at [redacted] on February 22, and 24, I left three voice messagesAlthough you returned my call we were unable to speak directly When you agreed to the Digital Home Advantage (DHA) promotion with a 24-month commitment, we provided you with a monthly discount of $for months, and a credit of $for three months for the international serviceYou also received HBO, Showtime, Starz, Cinemax and Blockbuster @Home free for three months with the Protection Plan free for four monthsWhen the free programming and discounts ended you were billed the regular price As a courtesy, a monthly credit of $was applied to your account for six months starting in August When this credit ended the regular price applied You currently subscribe to the America’s Top package with the Hindi: Mega PackThe monthly billing rate before tax and discounts is $ On February 18, 2016, we applied a monthly $credit to your account through August You are also receiving the Hindi: Mega Pack at half price for six monthsThese credits reduce the monthly price to $before tax While we appreciate your business, we are unable to apply additional credits to your accountPlease note that you may downgrade your programming package at any time to assist with the cost of serviceThe billing is accurate and no refund is warranted If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/22) */ May 14, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 13, 2015, we received your correspondence, dated May 12, 2015, filed with the Revdex.com You stated that you experienced unresolved signal interruption with your DISH Network serviceThis led you to disconnect your serviceYou were assured that you would not have an early termination fee and that the $balance you paid on May 4, 2015, paid your account in fullYou have since been billed for additional servicesYou would like this cleared and your early termination fee waived as promised When we spoke today, I explained the billing and confirmed that your early termination fee was waivedAs a courtesy, for the service issues you experienced and incorrect information you were provided, I agreed to resolve the remaining balance of $You accepted this resolution It has been a privilege to have you as a customer and we would very much appreciate the opportunity to serve you again in the future should your situation change If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On March 8, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com You stated that when you purchased your DISH Network service from [redacted] , you were quoted a total rate of approximately $monthlyThe first bill that you received was much higherWhen you attempted to address the matter, you were informed that the rate you were quoted would not be honoredAdditionally, the customer service did not meet your expectationsYou requested that your account be disconnected, and that you be released from your contractual commitment When we spoke on March 9, 2017, I confirmed that your account was disconnected effective March 8, No signature was electronically captured on your contract so the early termination fee was waivedAdditionally, we discussed reviewing your emailed quote, but I have not received the email quote If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 19, 2018, we received your complaint, dated February 16, 2018, filed with the Revdex.com You said that you experienced signal loss due to weather conditionsYou also expressed dissatisfaction with the serviceIn addition, you said that local channels were removed from your programming lineup and they took a lengthy amount of time to be restoredFurthermore, you maintain that you have not received copy of a signed agreement and you disputed the early termination feeYou also asked that the collection be removed from your credit report and that you receive a refund Please note that weather conditions can affect the satellite signal When it rains or snows, you may lose your signal until the rain stopsI regret that you were dissatisfied with the service Periodically, DISH Network and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair valueWe reached an agreement with Tribune Broadcasting (owner of WDAF channel 4) in September 2016, and the channel was restoredIn March 2017, we were in negotiations with Hearst Broadcasting (owner of KCPT)When an agreement was reached on April 26, 2017, the channel was restoredWe disclose in our agreements that we reserve the right to add, delete, rearrange, alter change and/or eliminate programmingYou may view our agreements online at www.dish.com You established your account under the Digital Home Advantage (DHA) promotion with a 24-month commitment (copy enclosed)Because your service was disconnected prior to the promotional fulfillment date, you were billed $for an early termination feeIn addition, you were billed two $equipment return fees Our records reveal that you spoke with MsJenna Woolam, a DISH Network Dispute Resolution Specialist, on May 1, MsWoolam explained that the early termination fee is valid and asked that the balance of $be paid When we spoke on February 21, 2018, I advised you that I made an exception and reduced the early terminality fee to $100.00, making a balance due of $This balance includes the early termination and equipment return fees, and charges for service rendered through the disconnection dateI also offered to provide you with a letter, showing the status of your account, after the balance is paid in fullYou disagreed We are unable to honor your refund requestI asked the collection agency to cease contact with you If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ October 21, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 20, 2015, we received your complaint, dated October 16, 2015, filed with the Revdex.com You expressed concern that you were charged unreturned equipment fees on October 13, 2015, after you received an email stating that the early termination fee would not be debited until October 31, When I spoke with you by telephone today, I apologized that your credit card account was debited prematurely and you confirmed that this issue was addressed October 15, The $payment was refunded on October 19, We also reimbursed you the $insufficient funds fee that you incurred from your bank During our conversation, you maintained that when you called to disconnect the service, the agent told you that boxes would not ship if the receiver did not need to be returnedA review of your July 27, 2015, call reveals that the agent told you that some receivers do not need to be returned and that the return kit will identify which receivers those are The equipment has been removed from your account and there is no balance due to DISH Network If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Dish network did terminate the service after multiple attemptsThe time lapse between complaint and response is why this message was written
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ May 7, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On April 28, 2015, we received your complaint, dated April 26, 2015, filed with the Revdex.com You expressed concern with the following issues: Programming rate Additional programming Customer service You maintain that you have contacted us several times and requested to reduce your monthly billYou indicate that the channel packages are reduced but the monthly cost remains the same A review of your account reveals that it was activated on March 30, 2011, with the DISH America package which at that time was priced at $(currently $49.99) On April 5, 2011, you upgraded your programming package to the America's Top and then five days later, on April 10, 2011, you upgraded again to a higher packagethe America's Top (formerly $and currently $74.99)When you upgraded to the America's Top 200, you were provided with a $monthly credit for monthsThese credits expired on February 15, 2012, and you began to be billed at the regular rate ($59.99)I have enclosed copies of the billing statements that reflect these changes We have experienced several price increases since you activated your service four years agoAdditionally, when your service was initiated you were enrolled in promotional offers that expiredYou received the Protection Plan free for the first six months but it was removed on or before the expiration date of October 29, 2015, and no charges were applied to your account There is no record of any channels being added to your account without your consent When you activated the service, you received three free months of ShowtimeIt was removed on June 30, 2011, when the promotion expired, and you were not charged for it We have no record of Starz being added to your account or any charges for Starz on your account On January 8, 2013, you accepted an offer for Encore at half price (regularly priced at $per month) for six monthsThis promotional offer expired on July 8, 2013, and since the programming was not removed, you began to be billed the regular rate of $per month until it was removed on January 10, As an exception, I provided you with a credit of $for the six months that you were charged the $ We have no record of requests from you to reduce your billing until nowYou have not been overbilled and your billing is correctPer an email you sent to us on April 26, 2015, MsNicole Steffani provided you with a monthly $credit for months Our records reveal that you downgraded your programming package from the America's Top to the America's Top ($59.99) via the Consumer Service Web Application on December 14, You are also charged a $monthly DVR fee and a $monthly fee for the additional receiverYour monthly service charges are $before taxHowever, the $credit will reduce that monthly charge for months If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I repeatedly contacted them and asked that my bill be reduced so that I could afford it and that I be reimbursed for the channels that they had been charging me for that we never asked for and we never received which was a Stars & Encore package! I told them I could not afford more than $a month and they needed to help me to get to a service in that price rangeWhich I went online eventually since they never changed my service, I went and chose the very crappy channels that said it would cost me $Most of the channels are news & shopping channels there are very few actual watchable channels BTW, but that's besides the pointThe fact that I am still being charged $a month and no one seems to explain why and the fact that I am being charged for both receivers ($extra a mo) when the guy who installed them said the 1st is free and any additional receiver is $7, and why I have not gotten the reimbursement for all of the months we were being charged for the unauthorized channels all needs to be taken care of before I remove a claimAnd your customer service really needs upgrading and to learn about customer service and some respect for your customers Final Consumer Response / [redacted] (4200, 16, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can't explain the added Showtime & Stars & Encore charges seen on the bills that I NEVER authorized! I asked them to send me written proof of authorization from me, for these added charges and I have only received the same response from them, that there is no unauthorized charges! BS!!! I never ordered these channels so tgey need to reimburse me for all of those charges that go back as far as 2011! Also when I was told by the installer there would only be a $fee for the receiver but am being charged for that is wrong! I don't care what kind of excuse you use! Its criminal activity when you state how much something is going to be then turn around and double the charge! This activity will not be tolerated by your company or any other company! Its illegal, and something needs to be done about it! I am sick of you saying that your charges are justified yet you can't seem to offer any logical explanation as to why these extra channel packages & fees are charged to me every single month!! I want all of the $ back, and I demand that you stop adding charges on to my bill!! Final Business Response / [redacted] (4000, 18, 2015/06/01) */ May 29, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 28, 2015, we received your recent correspondence, dated May 27, 2015, filed with the Revdex.com You continue to maintain that programming and charges have been applied to your account without your authorization, specifically Showtime, Starz and EncoreYou also continue to maintain that you are being charged for two receivers instead of one additional receiver This issue has been addressed and explained several timesI have provided you with explanations of your billing and your billing statement showing the three-month promotion for ShowtimePlease refer to my previous correspondence and your billing statements for clarification As previously advised, we have no record of Starz being added to your subscription or of any charges for Starz on your account Although our records reveal that you accepted the offer for Encore at half price for six months, we credited your account for all the charges for Encore as an exceptionA total credit of $was applied You were also previously advised that you are only being charged for one additional receiver ($7.00)The DVR service fee is also $If you are disputing the DVR service fee, you may downgrade your receiver to a non-DVR receiver to remove this fee Your current monthly service charges are a total of $before taxHowever, we have provided you with a $monthly credit for months, which will reduce your monthly bill by $Your balance is currently $As previously advised, once the balance is brought current, your billing statements will reflect the regular monthly charges Your billing is correct and you have not been overchargedYou may provide us documentation that reveal thecharges you are claiming for additional investigation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, DISH insisted on replacing obsolete and failed equipment in order to restore television services, which services were down for weeks DISH failed to inform me that a new month agreement would be initiated when replacing the equipment Also, in discussions with the Executive Offices at DISH, it was revealed, after reviewing monitored calls, account representatives refused to negotiate early termination fees after being made fully aware of the circumstances I was compelled to contact DISH Executive Offices in order to receive a fair, reasonable, and justified resolution, of which I am now satisfied Sincerely, [redacted]
January 30, Mrs [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On January 24, 2018, we received your complaint, dated January 23, 2018, filed with the Revdex.com You expressed concern with the appointment that was scheduled for an upgrade for your HughesNet serviceYou stated you were told that a technician would be sent on January 23, 2018, but the technician missed the appointmentYou said that when you checked your online account, the appointment was scheduled for January 30, You requested a credit for the time without serviceYou also expressed dissatisfaction with our Customer Service Department Our records confirm that the installation appointment was scheduled for January 30, We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnelWe apologize for any inconvenience this issue may have caused When I spoke with you by phone on January 26, 2018, I advised you that the scheduled date was the soonest availableI applied a credit of $to your account for your inconvenience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 13, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.com You stated that you recently relocated and you were unable to retain your DISH Network service at your new residenceThis led you to disconnect your service prior to completing your contractual commitmentYou were charged a $early termination feeYou requested that the fee be waived and the charge refunded My three attempts to contact you at [redacted] and [redacted] on January 13, and 15, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @yahoo.com (copy enclosed), but I have not received a response To address your complaint, I waived your early termination fee as a courtesy and I issued a refund for the $charge If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] Tell us why here
March 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 1, 2018, we received your complaint, dated February 28, 2018, filed with the Revdex.com You expressed further concern with the debit of $that was applied to your credit card account for unreturned equipmentYou again stated that you were not provided with a box and shipping label in a timely mannerYou requested to be compensated $ As previously advised, DISH Network requires the equipment to be returned within days from the date of disconnectionAlthough DISH Network will provide boxes and shipping labels for the return of the equipment, a charge of $(previously $12.00) is applied to your account for the cost Our records confirm that a full refund of $was processed once the equipment was returnedWe are unable to honor your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dish networks can spin this any way they want, but Dish networks is punishing customers that don't want Dish networks to have direct access to their banking information Calling an extra $fee for not having auto pay a credit is just spinning the issue Sincerely, [redacted]
December 22, Mr [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.com You expressed concern with the balance on your accountYou indicated that you placed your service on DISH Pause and the service was restored without notification While DISH Network offers DISH Pause for three, six or nine months, our records show that your service was placed on DISH Pause for six months on March 31, DISH Pause was automatically removed on October 2, 2015, because the allowed time frame had been exceededNotification of the removal was sent to [redacted] on October 1, While your service was again placed on DISH Pause on October 30, 2015, there was an unpaid service balance of $left on the accountAs you requested, the service was disconnected on December 1, At that time, your account was left with a balance of $94.36, which included two box return fees of $ When I spoke with you by phone today, I advised you that I removed these charges, leaving your account with a zero balanceWe regret any inconvenience this issue may have caused You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] ***
July 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 29, 2017, we received your complaint, dated June 28, 2017, filed with the Revdex.com As I indicated in my email dated July 7, 2017, I am providing you with a written response You maintain that you are not receiving the same channels after you agreed to a new 24-month commitmentYou would like the desired channels back or your term commitment waived A review of the customer service call from May 24, 2017, found that you contacted us to inquire about the Renewal OfferThe agent advised you that this offer would reduce the cost of the America’s Top Plus package to $a month ($with Credit Card AutoPay) and the price would be locked for two yearsAs you were dissatisfied with the total monthly rate quoted (including equipment fees), you advised the agent that you did not wish to redeem the Renewal OfferAs you requested, the agent deactivated one of your receivers, reducing your monthly rate by $Please note, during this call no specific channels were discussed or requested Our records show that you redeemed the Renewal Offer on May 29, 2017, through your online DISH Network accountAs a result, a 24-month commitment was added to your accountPlease be advised that only the cost of the package was changed: the package itself and channels were not changed A review of all contact that you made with our Customer Service Department via chat and email indicates that you were no longer receiving [redacted] You also mentioned that you watch ***, [redacted] , [redacted] and [redacted] Please be advised that [redacted] and [redacted] are available in your current programming packageOur records confirm that [redacted] and [redacted] were available as a free preview from May 2, 2017, through June 1, [redacted] was also available as a free preview from June 1, 2017, through July 4, Please be advised that channels provided in a free preview are not part of your package and will be removed when the free preview ends As ***, [redacted] and [redacted] are not available in your programming package, we are unable to provide you with these channels without a package upgrade The term commitment on your account remains valid, as we disclose in our agreements that our programming packages may change at any time We apologize for any inconvenience this issue may have cause If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/30) */ November 22, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 18, 2015, we received your complaint, dated November 17, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on November 19, and 22, 2015, and I left three messages You expressed concern that your service was disconnected after you entered the incorrect bank account informationOnce the service was disconnected, you lost your promotional creditsYou also mentioned that after the payment information was corrected, your service was not restarted immediately Per the restrictions and requirements of the promotion, if service is interrupted for any reason, the credits are forfeitedOur system is designed to detect a disconnection and it will drop the promotion codesAs an exception, I requested that the promotion codes for the $introductory offer credit and the $E-Bill autopay credit be re-applied to your accountIf these credits do not appear on your December billing statement, please contact me directly at the phone number below When an account is disconnected, a full payment is required to restart the service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) In order to bring the account back to the original agreement, please remove the $protection plan monthly fee that was not part of the original agreement and was not on my October billI just want to get back to the monthly $monthly price-lock that I signed up forThe main issue is that I corrected the situation and submitted re-payment immediatelyMany hours after the information was corrected and the payment was submitted, my service was shut off - which should have never happened to begin withI've returned phone calls and left messages on three separate occasions to get clarity on credits, but I would just like a clear statement on that my monthly billing will return to its original stateThank you Final Business Response / [redacted] (4000, 8, 2015/12/22) */ December 15, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com You indicated that the Protection Plan was not a part of your original agreement and you requested that it be removed from your accountYou again mentioned the payment issue that caused these billing issues Your account was activated under the Digital Home Advantage (DHA) 24-month commitmentIncluded in the DHA promotion was six months free of the $monthly Protection Plan warrantyWhen I spoke with you by telephone today, I informed you that when your service was interrupted, the system began to charge you for the Protection Plan instead of providing it at no chargeI applied an $credit to your account for the charge that appeared on this month's billing statementI also corrected the billing to provide the Protection Plan free of charge for the next four monthsOnce the offer expires, you may choose to continue with the warranty and you will be billed at the regular monthly rate A review of your sales call on October 13, 2015, reveals that you were quoted a monthly charge of $before taxThis included the America's Top Plus priced at $per month, a $monthly fee for the Joey receiver and a $monthly DVR feeSince you receive a $and $monthly credit for months, your price is reduced The previous billing issues have been addressed and correctedWe apologize that your service was not restarted immediately If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complaint Response Date bumped because: Holiday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Bernice ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I have faxed in the statement twice The first one they said they couldn't find and I do have a copy of the confirmation I since talked to a [redacted] in the dispute department and she told me to fax it in again I had problems with the fax number she gave me so I faxed it in again on 3/15/to the office of the president of Dish and have gotten no response as of yet I am attaching a copy of my bank statement here so they can see it
October 11, Dear Mr***: On October 5, 2016, we received your correspondence, dated October 2, 2016, filed with the Revdex.com You disputed the equipment return fee I attempted to reach you at ###-###-#### on October 6, and 11, I left three voice messages You participated in the Digital Home Advantage (DHA) promotional agreementUnder this promotion, you agreed to return the leased equipment and bear all costs and expense of the returnI enclosed a copy of your signed DHA agreement for your recordsThe equipment return fee of $is valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### Enclosure
Initial Business Response / [redacted] (1000, 12, 2015/07/01) */ June 30, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the Revdex.com You said that you were charged an additional $fee and your initial month's charges twiceYou requested a refund of $ I attempted to reach you at (XXX) XXX-XXXX on June 25, and 30, 2015, and I left three messages As you indicated that you were not provided with complete information during your sales call, I requested to have your sales call reviewedIt was found that you were advised you were speaking with an independent retailer, and you were advised of the processing feeThe agent advised you of I DISH COM's $processing fee but then offered to take $off the fee as a courtesy, and you agreed While you were advised of the fee, I made an exception and applied a one-time $credit to your DISH Network account We have no record of receiving a double paymentPlease forward me a copy of your running bank statement showing the payment so that we may locate it and apply it correctlyYou may email me at [redacted] @DISH.com If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
April 26, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On April 22, 2016, we received your correspondence, dated April 21, 2016, filed with the Revdex.com You stated that you purchased DISH Network service in February You were recently notified that your landlord doesn’t allow the service at your residenceThis led you to disconnect your accountAn early termination fee was applied to your accountWhen you contacted DISH Network to ask that the fee be waived, the customer service that you encountered didn’t meet your expectationsYou requested that your early termination fee be waived and you would like a refund for your last month of service When we spoke on April 25, 2016, I agreed to waive your early termination fee and I issued a refund for your last payment of $You accepted this resolution We strive to provide excellent service and regret that your experience was unfavorableIt has been a privilege to have you as a customer, and we would very much appreciate the opportunity to serve you again in the future should your situation change If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
February 24, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com You expressed concern with the monthly billing rate You requested service at $per month for the next two years and a refund I attempted to reach you at [redacted] on February 22, and 24, I left three voice messagesAlthough you returned my call we were unable to speak directly When you agreed to the Digital Home Advantage (DHA) promotion with a 24-month commitment, we provided you with a monthly discount of $for months, and a credit of $for three months for the international serviceYou also received HBO, Showtime, Starz, Cinemax and Blockbuster @Home free for three months with the Protection Plan free for four monthsWhen the free programming and discounts ended you were billed the regular price As a courtesy, a monthly credit of $was applied to your account for six months starting in August When this credit ended the regular price applied You currently subscribe to the America’s Top package with the Hindi: Mega PackThe monthly billing rate before tax and discounts is $ On February 18, 2016, we applied a monthly $credit to your account through August You are also receiving the Hindi: Mega Pack at half price for six monthsThese credits reduce the monthly price to $before tax While we appreciate your business, we are unable to apply additional credits to your accountPlease note that you may downgrade your programming package at any time to assist with the cost of serviceThe billing is accurate and no refund is warranted If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/22) */ May 14, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 13, 2015, we received your correspondence, dated May 12, 2015, filed with the Revdex.com You stated that you experienced unresolved signal interruption with your DISH Network serviceThis led you to disconnect your serviceYou were assured that you would not have an early termination fee and that the $balance you paid on May 4, 2015, paid your account in fullYou have since been billed for additional servicesYou would like this cleared and your early termination fee waived as promised When we spoke today, I explained the billing and confirmed that your early termination fee was waivedAs a courtesy, for the service issues you experienced and incorrect information you were provided, I agreed to resolve the remaining balance of $You accepted this resolution It has been a privilege to have you as a customer and we would very much appreciate the opportunity to serve you again in the future should your situation change If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On March 8, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com You stated that when you purchased your DISH Network service from [redacted] , you were quoted a total rate of approximately $monthlyThe first bill that you received was much higherWhen you attempted to address the matter, you were informed that the rate you were quoted would not be honoredAdditionally, the customer service did not meet your expectationsYou requested that your account be disconnected, and that you be released from your contractual commitment When we spoke on March 9, 2017, I confirmed that your account was disconnected effective March 8, No signature was electronically captured on your contract so the early termination fee was waivedAdditionally, we discussed reviewing your emailed quote, but I have not received the email quote If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 19, 2018, we received your complaint, dated February 16, 2018, filed with the Revdex.com You said that you experienced signal loss due to weather conditionsYou also expressed dissatisfaction with the serviceIn addition, you said that local channels were removed from your programming lineup and they took a lengthy amount of time to be restoredFurthermore, you maintain that you have not received copy of a signed agreement and you disputed the early termination feeYou also asked that the collection be removed from your credit report and that you receive a refund Please note that weather conditions can affect the satellite signal When it rains or snows, you may lose your signal until the rain stopsI regret that you were dissatisfied with the service Periodically, DISH Network and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair valueWe reached an agreement with Tribune Broadcasting (owner of WDAF channel 4) in September 2016, and the channel was restoredIn March 2017, we were in negotiations with Hearst Broadcasting (owner of KCPT)When an agreement was reached on April 26, 2017, the channel was restoredWe disclose in our agreements that we reserve the right to add, delete, rearrange, alter change and/or eliminate programmingYou may view our agreements online at www.dish.com You established your account under the Digital Home Advantage (DHA) promotion with a 24-month commitment (copy enclosed)Because your service was disconnected prior to the promotional fulfillment date, you were billed $for an early termination feeIn addition, you were billed two $equipment return fees Our records reveal that you spoke with MsJenna Woolam, a DISH Network Dispute Resolution Specialist, on May 1, MsWoolam explained that the early termination fee is valid and asked that the balance of $be paid When we spoke on February 21, 2018, I advised you that I made an exception and reduced the early terminality fee to $100.00, making a balance due of $This balance includes the early termination and equipment return fees, and charges for service rendered through the disconnection dateI also offered to provide you with a letter, showing the status of your account, after the balance is paid in fullYou disagreed We are unable to honor your refund requestI asked the collection agency to cease contact with you If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ October 21, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 20, 2015, we received your complaint, dated October 16, 2015, filed with the Revdex.com You expressed concern that you were charged unreturned equipment fees on October 13, 2015, after you received an email stating that the early termination fee would not be debited until October 31, When I spoke with you by telephone today, I apologized that your credit card account was debited prematurely and you confirmed that this issue was addressed October 15, The $payment was refunded on October 19, We also reimbursed you the $insufficient funds fee that you incurred from your bank During our conversation, you maintained that when you called to disconnect the service, the agent told you that boxes would not ship if the receiver did not need to be returnedA review of your July 27, 2015, call reveals that the agent told you that some receivers do not need to be returned and that the return kit will identify which receivers those are The equipment has been removed from your account and there is no balance due to DISH Network If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Dish network did terminate the service after multiple attemptsThe time lapse between complaint and response is why this message was written
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ May 7, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On April 28, 2015, we received your complaint, dated April 26, 2015, filed with the Revdex.com You expressed concern with the following issues: Programming rate Additional programming Customer service You maintain that you have contacted us several times and requested to reduce your monthly billYou indicate that the channel packages are reduced but the monthly cost remains the same A review of your account reveals that it was activated on March 30, 2011, with the DISH America package which at that time was priced at $(currently $49.99) On April 5, 2011, you upgraded your programming package to the America's Top and then five days later, on April 10, 2011, you upgraded again to a higher packagethe America's Top (formerly $and currently $74.99)When you upgraded to the America's Top 200, you were provided with a $monthly credit for monthsThese credits expired on February 15, 2012, and you began to be billed at the regular rate ($59.99)I have enclosed copies of the billing statements that reflect these changes We have experienced several price increases since you activated your service four years agoAdditionally, when your service was initiated you were enrolled in promotional offers that expiredYou received the Protection Plan free for the first six months but it was removed on or before the expiration date of October 29, 2015, and no charges were applied to your account There is no record of any channels being added to your account without your consent When you activated the service, you received three free months of ShowtimeIt was removed on June 30, 2011, when the promotion expired, and you were not charged for it We have no record of Starz being added to your account or any charges for Starz on your account On January 8, 2013, you accepted an offer for Encore at half price (regularly priced at $per month) for six monthsThis promotional offer expired on July 8, 2013, and since the programming was not removed, you began to be billed the regular rate of $per month until it was removed on January 10, As an exception, I provided you with a credit of $for the six months that you were charged the $ We have no record of requests from you to reduce your billing until nowYou have not been overbilled and your billing is correctPer an email you sent to us on April 26, 2015, MsNicole Steffani provided you with a monthly $credit for months Our records reveal that you downgraded your programming package from the America's Top to the America's Top ($59.99) via the Consumer Service Web Application on December 14, You are also charged a $monthly DVR fee and a $monthly fee for the additional receiverYour monthly service charges are $before taxHowever, the $credit will reduce that monthly charge for months If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I repeatedly contacted them and asked that my bill be reduced so that I could afford it and that I be reimbursed for the channels that they had been charging me for that we never asked for and we never received which was a Stars & Encore package! I told them I could not afford more than $a month and they needed to help me to get to a service in that price rangeWhich I went online eventually since they never changed my service, I went and chose the very crappy channels that said it would cost me $Most of the channels are news & shopping channels there are very few actual watchable channels BTW, but that's besides the pointThe fact that I am still being charged $a month and no one seems to explain why and the fact that I am being charged for both receivers ($extra a mo) when the guy who installed them said the 1st is free and any additional receiver is $7, and why I have not gotten the reimbursement for all of the months we were being charged for the unauthorized channels all needs to be taken care of before I remove a claimAnd your customer service really needs upgrading and to learn about customer service and some respect for your customers Final Consumer Response / [redacted] (4200, 16, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can't explain the added Showtime & Stars & Encore charges seen on the bills that I NEVER authorized! I asked them to send me written proof of authorization from me, for these added charges and I have only received the same response from them, that there is no unauthorized charges! BS!!! I never ordered these channels so tgey need to reimburse me for all of those charges that go back as far as 2011! Also when I was told by the installer there would only be a $fee for the receiver but am being charged for that is wrong! I don't care what kind of excuse you use! Its criminal activity when you state how much something is going to be then turn around and double the charge! This activity will not be tolerated by your company or any other company! Its illegal, and something needs to be done about it! I am sick of you saying that your charges are justified yet you can't seem to offer any logical explanation as to why these extra channel packages & fees are charged to me every single month!! I want all of the $ back, and I demand that you stop adding charges on to my bill!! Final Business Response / [redacted] (4000, 18, 2015/06/01) */ May 29, Ms [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On May 28, 2015, we received your recent correspondence, dated May 27, 2015, filed with the Revdex.com You continue to maintain that programming and charges have been applied to your account without your authorization, specifically Showtime, Starz and EncoreYou also continue to maintain that you are being charged for two receivers instead of one additional receiver This issue has been addressed and explained several timesI have provided you with explanations of your billing and your billing statement showing the three-month promotion for ShowtimePlease refer to my previous correspondence and your billing statements for clarification As previously advised, we have no record of Starz being added to your subscription or of any charges for Starz on your account Although our records reveal that you accepted the offer for Encore at half price for six months, we credited your account for all the charges for Encore as an exceptionA total credit of $was applied You were also previously advised that you are only being charged for one additional receiver ($7.00)The DVR service fee is also $If you are disputing the DVR service fee, you may downgrade your receiver to a non-DVR receiver to remove this fee Your current monthly service charges are a total of $before taxHowever, we have provided you with a $monthly credit for months, which will reduce your monthly bill by $Your balance is currently $As previously advised, once the balance is brought current, your billing statements will reflect the regular monthly charges Your billing is correct and you have not been overchargedYou may provide us documentation that reveal thecharges you are claiming for additional investigation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, DISH insisted on replacing obsolete and failed equipment in order to restore television services, which services were down for weeks DISH failed to inform me that a new month agreement would be initiated when replacing the equipment Also, in discussions with the Executive Offices at DISH, it was revealed, after reviewing monitored calls, account representatives refused to negotiate early termination fees after being made fully aware of the circumstances I was compelled to contact DISH Executive Offices in order to receive a fair, reasonable, and justified resolution, of which I am now satisfied Sincerely, [redacted]
January 30, Mrs [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On January 24, 2018, we received your complaint, dated January 23, 2018, filed with the Revdex.com You expressed concern with the appointment that was scheduled for an upgrade for your HughesNet serviceYou stated you were told that a technician would be sent on January 23, 2018, but the technician missed the appointmentYou said that when you checked your online account, the appointment was scheduled for January 30, You requested a credit for the time without serviceYou also expressed dissatisfaction with our Customer Service Department Our records confirm that the installation appointment was scheduled for January 30, We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnelWe apologize for any inconvenience this issue may have caused When I spoke with you by phone on January 26, 2018, I advised you that the scheduled date was the soonest availableI applied a credit of $to your account for your inconvenience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 20, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 13, 2016, we received your correspondence, dated January 20, 2016, filed with the Revdex.com You stated that you recently relocated and you were unable to retain your DISH Network service at your new residenceThis led you to disconnect your service prior to completing your contractual commitmentYou were charged a $early termination feeYou requested that the fee be waived and the charge refunded My three attempts to contact you at [redacted] and [redacted] on January 13, and 15, 2016, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @yahoo.com (copy enclosed), but I have not received a response To address your complaint, I waived your early termination fee as a courtesy and I issued a refund for the $charge If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] Tell us why here
March 6, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 1, 2018, we received your complaint, dated February 28, 2018, filed with the Revdex.com You expressed further concern with the debit of $that was applied to your credit card account for unreturned equipmentYou again stated that you were not provided with a box and shipping label in a timely mannerYou requested to be compensated $ As previously advised, DISH Network requires the equipment to be returned within days from the date of disconnectionAlthough DISH Network will provide boxes and shipping labels for the return of the equipment, a charge of $(previously $12.00) is applied to your account for the cost Our records confirm that a full refund of $was processed once the equipment was returnedWe are unable to honor your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dish networks can spin this any way they want, but Dish networks is punishing customers that don't want Dish networks to have direct access to their banking information Calling an extra $fee for not having auto pay a credit is just spinning the issue Sincerely, [redacted]
December 22, Mr [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.com You expressed concern with the balance on your accountYou indicated that you placed your service on DISH Pause and the service was restored without notification While DISH Network offers DISH Pause for three, six or nine months, our records show that your service was placed on DISH Pause for six months on March 31, DISH Pause was automatically removed on October 2, 2015, because the allowed time frame had been exceededNotification of the removal was sent to [redacted] on October 1, While your service was again placed on DISH Pause on October 30, 2015, there was an unpaid service balance of $left on the accountAs you requested, the service was disconnected on December 1, At that time, your account was left with a balance of $94.36, which included two box return fees of $ When I spoke with you by phone today, I advised you that I removed these charges, leaving your account with a zero balanceWe regret any inconvenience this issue may have caused You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] ***
July 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 29, 2017, we received your complaint, dated June 28, 2017, filed with the Revdex.com As I indicated in my email dated July 7, 2017, I am providing you with a written response You maintain that you are not receiving the same channels after you agreed to a new 24-month commitmentYou would like the desired channels back or your term commitment waived A review of the customer service call from May 24, 2017, found that you contacted us to inquire about the Renewal OfferThe agent advised you that this offer would reduce the cost of the America’s Top Plus package to $a month ($with Credit Card AutoPay) and the price would be locked for two yearsAs you were dissatisfied with the total monthly rate quoted (including equipment fees), you advised the agent that you did not wish to redeem the Renewal OfferAs you requested, the agent deactivated one of your receivers, reducing your monthly rate by $Please note, during this call no specific channels were discussed or requested Our records show that you redeemed the Renewal Offer on May 29, 2017, through your online DISH Network accountAs a result, a 24-month commitment was added to your accountPlease be advised that only the cost of the package was changed: the package itself and channels were not changed A review of all contact that you made with our Customer Service Department via chat and email indicates that you were no longer receiving [redacted] You also mentioned that you watch ***, [redacted] , [redacted] and [redacted] Please be advised that [redacted] and [redacted] are available in your current programming packageOur records confirm that [redacted] and [redacted] were available as a free preview from May 2, 2017, through June 1, [redacted] was also available as a free preview from June 1, 2017, through July 4, Please be advised that channels provided in a free preview are not part of your package and will be removed when the free preview ends As ***, [redacted] and [redacted] are not available in your programming package, we are unable to provide you with these channels without a package upgrade The term commitment on your account remains valid, as we disclose in our agreements that our programming packages may change at any time We apologize for any inconvenience this issue may have cause If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/30) */ November 22, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 18, 2015, we received your complaint, dated November 17, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on November 19, and 22, 2015, and I left three messages You expressed concern that your service was disconnected after you entered the incorrect bank account informationOnce the service was disconnected, you lost your promotional creditsYou also mentioned that after the payment information was corrected, your service was not restarted immediately Per the restrictions and requirements of the promotion, if service is interrupted for any reason, the credits are forfeitedOur system is designed to detect a disconnection and it will drop the promotion codesAs an exception, I requested that the promotion codes for the $introductory offer credit and the $E-Bill autopay credit be re-applied to your accountIf these credits do not appear on your December billing statement, please contact me directly at the phone number below When an account is disconnected, a full payment is required to restart the service If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) In order to bring the account back to the original agreement, please remove the $protection plan monthly fee that was not part of the original agreement and was not on my October billI just want to get back to the monthly $monthly price-lock that I signed up forThe main issue is that I corrected the situation and submitted re-payment immediatelyMany hours after the information was corrected and the payment was submitted, my service was shut off - which should have never happened to begin withI've returned phone calls and left messages on three separate occasions to get clarity on credits, but I would just like a clear statement on that my monthly billing will return to its original stateThank you Final Business Response / [redacted] (4000, 8, 2015/12/22) */ December 15, Mr [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com You indicated that the Protection Plan was not a part of your original agreement and you requested that it be removed from your accountYou again mentioned the payment issue that caused these billing issues Your account was activated under the Digital Home Advantage (DHA) 24-month commitmentIncluded in the DHA promotion was six months free of the $monthly Protection Plan warrantyWhen I spoke with you by telephone today, I informed you that when your service was interrupted, the system began to charge you for the Protection Plan instead of providing it at no chargeI applied an $credit to your account for the charge that appeared on this month's billing statementI also corrected the billing to provide the Protection Plan free of charge for the next four monthsOnce the offer expires, you may choose to continue with the warranty and you will be billed at the regular monthly rate A review of your sales call on October 13, 2015, reveals that you were quoted a monthly charge of $before taxThis included the America's Top Plus priced at $per month, a $monthly fee for the Joey receiver and a $monthly DVR feeSince you receive a $and $monthly credit for months, your price is reduced The previous billing issues have been addressed and correctedWe apologize that your service was not restarted immediately If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 10, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complaint Response Date bumped because: Holiday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Bernice ***