Complaint: [redacted] I am rejecting this response because:Your VoD menu options has a Section titled "Available with Upgrade." Gee, that's not all misleading I know I have to pay more for those shows.So, explain the difference that has [redacted] listed in the Free on Demand section -- but requires extra payment.As you said, "this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel." But it's very misleading Move the icon to "Available with Upgrade" list and I can't complain about your bait-and-switch tacticsMeanwhile, I have been experiencing terrible reception for the past week During attempts to reset my receiver, my entire DVD was erased Even after it was erased, I still kept getting messages that the DVD needed to be erased (All of this happened since I filed the original complaint, above Coincidence? Since I've had no particular problems in the past, I don't think so.)I placed multiple calls to Customer Service yesterday (July 30), but the problem is still not resolved One of the reps said that several people had called with similar service complaints and it was being investigated He offered no insights as to when the situation would be resolved As a result of these service failures, I have decided to seek out another service provider Look for a notice to discontinue service within the next -days [redacted] Sincerely, Karen [redacted]
December 22, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrs***: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com You maintain that you have yet to receive a $gift card that was offered at the time of saleYou requested the gift card or a programming creditYou expressed dissatisfaction with your customer service experience When we spoke today, you informed me that your husband called the customer service number for the gift card and he was told the $gift card was processed and you should receive it in a week As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 7, 2017Mr [redacted] ** ***Re: Revdex.com Complaint # [redacted] Dear Mr***:On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com.You said that your December bill was double your billing rateYou maintain that you were not notified that the promotional price was endingYou also expressed concern with the equipment return fee.Our records reveal that you established your account under the Digital Home Advantage (DHA) promotionWe provided you with a monthly credits totaling $for monthsThese credits include the Intro Saving credit and the eBill AutoPay creditWhen these credits ended, the regular price was appliedUnder the DHA promotion, the customer agrees to return the leased equipment to DISH Network and bear all costs and expenses to do soA return box and label will be delivered to your address by ***If you choose to return the equipment through a different provider, you are responsible for the shipping costI enclosed a copy of your signed DHA agreement for your recordsWhen we spoke today, I informed you that we sent monthly billing statements to [redacted] , which provided details of your account activityThese monthly statements included a countdown of the monthly credits you received (e.g., of 24, of 24)You disagreed with my explanation and you terminated the callPer your request, your service was disconnected on December 2, You were only billed for service rendered through the disconnection date and for an equipment return feeThe billing is accurateWe ask that the final balance of $be paidIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.Sincerely,Christina A [redacted] Dispute Resolution Specialist [redacted] Enclosurecc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David L***
Complaint: [redacted] I am rejecting this response because:Dish Network is responsible to get the permission of the owner before installing a satellite dishThey failed to meet this responsibilityThe small claims court judge will agree with me that they are directly responsible for the damage they caused to my propertyMy complaint remains unresolved Sincerely, [redacted]
Tell us why here...April 8, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 5, 2016, we received your rebuttal, dated April 4, 2016, filed with the Revdex.comYou expressed concern with the increased monthly programming priceYou also provided feedback regarding your customer service experienceI attempted to reach you at [redacted] on April 5, and 8, I left three voice messages It is not my intent to add to your frustration You received a total of $in programming credits over the last monthsWe are unable to continue to provide monthly discounts for services renderedTo assist with the cost of service, you may downgrade your programming package at any time If you would like to review your recorded calls and account records, you may submit a subpoena request to: DISH Network LLC [redacted] *** If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
[redacted] ** [redacted] *** [redacted] [redacted] Dear Mr [redacted] : On January 6, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.comYou expressed concern that you received a collection notice for over $after we refunded your payment of $When you called us to report your concern, we advised you that the refund was validYou requested that your account be removed from collectionsWhen I spoke with you by telephone today, I explained that your TV and internet services were bundled and when you called in you were given correct informationThere is no balance due for TV service; therefore, the refund was validHowever, there is a balance due for the internet serviceIt includes prorated charges and a $fee for an unreturned modemYour last payment covered charges up to April 9, 2015, but you received service until May 6, I have enclosed a copy of your final billing statement for your recordsI apologize for the confusionI requested that the charges be removed from your account and from collectionsPlease allow six to eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/06/29) */ June 24, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 22, 2015, we received your complaint, dated June 17, 2015, filed with the Revdex.com You expressed concern that your entertainment center was damaged by the DISH Network technician when a technician visit was completed on May 28, You maintain that no one has contacted you regarding this issue Our records reveal that a claim has been opened and is being addressed through our Corporate Field Resolutions (CFR) DepartmentPlease contact Mr [redacted] directly at XXX-XXX-XXXX, extension XXXXX When I spoke with you by telephone today, you informed me that someone from the furniture repair company contacted you on June 19, They told you that they would call you back to schedule the pickup of the entertainment center to bring to their shop for repairYou requested a speedier reply and I contacted the CFR Department again MrBellis notified me that he contacted you and requested a copy of the pictures of the damage to the entertainment center If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
February 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 23, 2018, we received your complaint, dated January 22, 2018, filed with the Revdex.com You expressed concern with the following issues: · Disconnection · Price · Shipping equipment return · Equipment return fee · Collections · Customer service Because of technical issues that you experienced, you requested that your account be disconnectedHowever, it was not and you continued to be billedOur records reveal that your account could not be disconnected because you were unable to verify the account informationI apologize for the inconvenience; however, per our policy, we require that account verification be performed in order to prevent any fraudulent activity You said that you were quoted a rate of $but your bill was $Our records reveal that the $adjustment to reduce your price did not post to your account until after your bill cycled You equipment was received on December 29, You mentioned the return of the equipment and the $equipment return feesDISH Network does not retrieve the equipmentWe provide boxes and return labels to return the equipmentWe regret that you do not agree with our policy and procedures Your account was referred to collections because an unpaid balance remained on your accountAs an exception, I removed the $balance and notified collections to remove the account from the credit reporting agencies We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 7, Mr [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou said that you only wanted internet service, but you were required to establish TV serviceYou also maintain that you contacted us numerous times to cancel the service Your DISH Network service was activated on February 17, 2018, with a 24-month commitment through Infinity Sales Group, an independent companyPlease be advised that the term commitment applies for our service and does not include internet and/or phone services A review of the sales call found that both TV and internet service were requested and accepted by you Our records show that the calls we received from you regarding this matter were after your TV service was installedAs DISH Network does not offer a trial period for our service, an early termination fee would have applied Your service was disconnected on February 27, Since your term commitment was not fulfilled, you were charged an early termination fee of $ When I spoke with you by phone on February 28, 2018, I advised you that I made an exception and reversed the fee from your account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 20, 2016, we received your complaint, dated January 17, 2016, filed with the Revdex.com You expressed concern with your attempts to establish DISH Network service DISH Network monitors all sales for suspicious and potentially fraudulent activityOur system detected that the information you provided matched two of the attributes listed on an existing DISH Network accountAlthough we were unable to proceed with the order initially, our records confirm that a service order was established on January 17, 2016, with an installation date of January 18, 2016, but you opted to cancel the service orderPlease be advised that the previous customer’s debt is not attached to your name When I spoke with your wife by phone on January 20, 2016, she indicated that the matter was previously resolved We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc:
February 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 31, 2018, we received your complaint, dated January 30, 2018, filed with the Revdex.com I unsuccessfully attempted to contact you at ( [redacted] and ( [redacted] on February 19, 2018, and I left three messagesI also sent an email to [redacted] with a request to contact me I received an email from you requesting to respond via emailThis correspondence stands as my written response You maintain that you did not want equipment shipped until after you returned from vacation after ChristmasYou mentioned that the boxes shipped to a military address and they were returnedYou requested that the unreturned equipment fees be removed from your account A review of the call on December 19, 2017, reveals that the agent advised you the system will automatically generate return boxesYou then provided her with your work address ( [redacted] ***) We received the equipment on January 24, 2018, and the unreturned equipment fees were reversed on that dayThere is no balance due A billing statement with the unreturned equipment fees did not generate until after the equipment was returned (copy enclosed)However, please note that your online account would show this recent activity If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
November 10, Dear Ms***: On November 9, 2016, we received your complaint, dated November 4, 2016, filed with the Revdex.com You expressed concern that you were not receiving Cartoon Network West You said DISH Network advertised that it was included in the Flex Pack When we spoke, I requested a copy of the advertisement to which you referred, as all DISH Network advertisements state that Cartoon Network West is only available in the Kid’s Pack When you forwarded me the advertisement, I found that it came from an independent retailer, Infinity SalesWe have contacted Infinity Sales and they have corrected their advertisements to reflect the accurate channels for the Flex Pack We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing this issue to our attention If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Dear Mr [redacted] : On April 29, 2016, we received your rebuttal, dated April 29, 2016, filed with the Revdex.comYou maintain that you were offered a monthly rate of $for six monthsI reviewed the direct recording of your calls and found the offer of a monthly $credit for six monthsThe agent did not offer a monthly rate of $for six monthsWhile we regret that you do not agree, our records indicate that you received the credits you were promisedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
October 31, Dear Ms [redacted] : On October 26, 2016, we received your complaint, dated October 23, 2016, filed with the Revdex.com My attempts to reach you by phone on October 27, and 31, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that when your account was closed you had a credit balance of $and you haven’t received a refundYou requested that we provide you with a refund A refund of $has been submitted; please allow five to seven business days for the funds to be placed on the credit card account they were debited from If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
January 27, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-### [redacted] Dear Mr [redacted] : On January 22, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.comMy attempts to contact you by phone at ###-###-#### on January 25, and 27, 2016, were unsuccessful; however, I left three messagesYou expressed concern with the early termination fee that was applied to your accountYou maintain that the A&E channel was not available in the initial package that you selected and you had to upgrade your packageYour service was activated on October 7, 2015, with a 24-month commitment through Dish One Satellite LLCOur records show that you contacted us before your installation was completed regarding your programming concernsHowever, you opted to upgrade your package and to have your installation completedYour service was disconnected on January 19, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountI made an exception and reversed the early termination feeYour account will be left with a service balance of $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] */ April 23, Ms [redacted] Rivermont Dr Sheffield, AL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On April 22, 2015, we received your complaint, dated April 21, 2015, filed with the Revdex.com You said that you closed your account due to poor reception and that you paid your final bill and returned the equipmentHowever, you have been billed for unreturned equipment and you asked that the charges be waived When we spoke by phone I informed you that we received your equipment as of April 22, 2015, and the charges have been reversed I also advised you that because of the issues you experienced with our service, I waived your early termination feeA $refund will be applied to your credit card account within the next three business days If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ June 3, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 1, 2015, we received your complaint, dated [redacted] 27, 2015, filed with the Revdex.com You disputed the $early termination fee that was applied to this accountYou indicated that your mother called to downgrade service and instead she was sent a new receiver that included a new 24-month commitment When I spoke with you by telephone today, I advised you that after a review of the call, I waived the $early termination feeI also removed the $Promise-to-Pay fee and the $box return feeThe remaining balance of $is for service that was rendered You informed me that you did not open the new receiver and you returned it to UPS We strive to provide excellent service and regret that this experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved my issue
Complaint: [redacted] I am rejecting this response because:Dish has continued to be unprofessional to a fellow consumer They advertise a quality viewing experience and that is NOT what I experienced They keep referring to services they claim I should have contacted but, this still goes against what they promise consumers when they lure us to signing contracts Dish has falsely represented there product and I have been made the victim to their outrageous termination fee in which they took out of my checking account without my permission Sincerely,
January 29, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.com You indicated that you did not accept the resolution offeredYou were dissatisfied with the six to eight weeks required to reissue and ship the replacement gift card While we regret that you do not agree with the solution provided, we are unable to expedite the reissue processIn consideration for the inconvenience, I did apply a $monthly credit to your account for six monthsTo follow up on the gift card status, you can call [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
March 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 25, 2016, we received your complaint, dated February 23, 2016, filed with the Revdex.com You disputed the balance associated with your DISH Network account You indicated that you experienced technical issues which led you to disconnect your TV and internet service I attempted to reach you at [redacted] on February and 29, 2016, and on March 1, I left three voicemails In my last message, I advised you that our records indicate that an agent in our Office of the President offered to waive your internet early termination fee on April 24, 2014, but you declined You then contacted us to place your internet and TV services on DISH Pause, but you were advised that we are unable to pause the internet service You requested to disconnect both services and you declined to pay either early termination fee As a courtesy, I waived the $internet early termination fee; however, as you received the benefits of the 24-month TV commitment (including a free iPad) and as we have no record of any calls for technical issues, your TV early termination fee of $is valid We request that your balance of $be paid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] * cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:Your VoD menu options has a Section titled "Available with Upgrade." Gee, that's not all misleading I know I have to pay more for those shows.So, explain the difference that has [redacted] listed in the Free on Demand section -- but requires extra payment.As you said, "this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel." But it's very misleading Move the icon to "Available with Upgrade" list and I can't complain about your bait-and-switch tacticsMeanwhile, I have been experiencing terrible reception for the past week During attempts to reset my receiver, my entire DVD was erased Even after it was erased, I still kept getting messages that the DVD needed to be erased (All of this happened since I filed the original complaint, above Coincidence? Since I've had no particular problems in the past, I don't think so.)I placed multiple calls to Customer Service yesterday (July 30), but the problem is still not resolved One of the reps said that several people had called with similar service complaints and it was being investigated He offered no insights as to when the situation would be resolved As a result of these service failures, I have decided to seek out another service provider Look for a notice to discontinue service within the next -days [redacted] Sincerely, Karen [redacted]
December 22, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrs***: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com You maintain that you have yet to receive a $gift card that was offered at the time of saleYou requested the gift card or a programming creditYou expressed dissatisfaction with your customer service experience When we spoke today, you informed me that your husband called the customer service number for the gift card and he was told the $gift card was processed and you should receive it in a week As a courtesy, I applied a one-time credit of $to your account for one month of service The quality of our customers' experiences is of great importance to DISH NetworkI apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 7, 2017Mr [redacted] ** ***Re: Revdex.com Complaint # [redacted] Dear Mr***:On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com.You said that your December bill was double your billing rateYou maintain that you were not notified that the promotional price was endingYou also expressed concern with the equipment return fee.Our records reveal that you established your account under the Digital Home Advantage (DHA) promotionWe provided you with a monthly credits totaling $for monthsThese credits include the Intro Saving credit and the eBill AutoPay creditWhen these credits ended, the regular price was appliedUnder the DHA promotion, the customer agrees to return the leased equipment to DISH Network and bear all costs and expenses to do soA return box and label will be delivered to your address by ***If you choose to return the equipment through a different provider, you are responsible for the shipping costI enclosed a copy of your signed DHA agreement for your recordsWhen we spoke today, I informed you that we sent monthly billing statements to [redacted] , which provided details of your account activityThese monthly statements included a countdown of the monthly credits you received (e.g., of 24, of 24)You disagreed with my explanation and you terminated the callPer your request, your service was disconnected on December 2, You were only billed for service rendered through the disconnection date and for an equipment return feeThe billing is accurateWe ask that the final balance of $be paidIf there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.Sincerely,Christina A [redacted] Dispute Resolution Specialist [redacted] Enclosurecc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO David L***
Complaint: [redacted] I am rejecting this response because:Dish Network is responsible to get the permission of the owner before installing a satellite dishThey failed to meet this responsibilityThe small claims court judge will agree with me that they are directly responsible for the damage they caused to my propertyMy complaint remains unresolved Sincerely, [redacted]
Tell us why here...April 8, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 5, 2016, we received your rebuttal, dated April 4, 2016, filed with the Revdex.comYou expressed concern with the increased monthly programming priceYou also provided feedback regarding your customer service experienceI attempted to reach you at [redacted] on April 5, and 8, I left three voice messages It is not my intent to add to your frustration You received a total of $in programming credits over the last monthsWe are unable to continue to provide monthly discounts for services renderedTo assist with the cost of service, you may downgrade your programming package at any time If you would like to review your recorded calls and account records, you may submit a subpoena request to: DISH Network LLC [redacted] *** If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
[redacted] ** [redacted] *** [redacted] [redacted] Dear Mr [redacted] : On January 6, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.comYou expressed concern that you received a collection notice for over $after we refunded your payment of $When you called us to report your concern, we advised you that the refund was validYou requested that your account be removed from collectionsWhen I spoke with you by telephone today, I explained that your TV and internet services were bundled and when you called in you were given correct informationThere is no balance due for TV service; therefore, the refund was validHowever, there is a balance due for the internet serviceIt includes prorated charges and a $fee for an unreturned modemYour last payment covered charges up to April 9, 2015, but you received service until May 6, I have enclosed a copy of your final billing statement for your recordsI apologize for the confusionI requested that the charges be removed from your account and from collectionsPlease allow six to eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/06/29) */ June 24, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 22, 2015, we received your complaint, dated June 17, 2015, filed with the Revdex.com You expressed concern that your entertainment center was damaged by the DISH Network technician when a technician visit was completed on May 28, You maintain that no one has contacted you regarding this issue Our records reveal that a claim has been opened and is being addressed through our Corporate Field Resolutions (CFR) DepartmentPlease contact Mr [redacted] directly at XXX-XXX-XXXX, extension XXXXX When I spoke with you by telephone today, you informed me that someone from the furniture repair company contacted you on June 19, They told you that they would call you back to schedule the pickup of the entertainment center to bring to their shop for repairYou requested a speedier reply and I contacted the CFR Department again MrBellis notified me that he contacted you and requested a copy of the pictures of the damage to the entertainment center If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
February 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 23, 2018, we received your complaint, dated January 22, 2018, filed with the Revdex.com You expressed concern with the following issues: · Disconnection · Price · Shipping equipment return · Equipment return fee · Collections · Customer service Because of technical issues that you experienced, you requested that your account be disconnectedHowever, it was not and you continued to be billedOur records reveal that your account could not be disconnected because you were unable to verify the account informationI apologize for the inconvenience; however, per our policy, we require that account verification be performed in order to prevent any fraudulent activity You said that you were quoted a rate of $but your bill was $Our records reveal that the $adjustment to reduce your price did not post to your account until after your bill cycled You equipment was received on December 29, You mentioned the return of the equipment and the $equipment return feesDISH Network does not retrieve the equipmentWe provide boxes and return labels to return the equipmentWe regret that you do not agree with our policy and procedures Your account was referred to collections because an unpaid balance remained on your accountAs an exception, I removed the $balance and notified collections to remove the account from the credit reporting agencies We strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 7, Mr [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou said that you only wanted internet service, but you were required to establish TV serviceYou also maintain that you contacted us numerous times to cancel the service Your DISH Network service was activated on February 17, 2018, with a 24-month commitment through Infinity Sales Group, an independent companyPlease be advised that the term commitment applies for our service and does not include internet and/or phone services A review of the sales call found that both TV and internet service were requested and accepted by you Our records show that the calls we received from you regarding this matter were after your TV service was installedAs DISH Network does not offer a trial period for our service, an early termination fee would have applied Your service was disconnected on February 27, Since your term commitment was not fulfilled, you were charged an early termination fee of $ When I spoke with you by phone on February 28, 2018, I advised you that I made an exception and reversed the fee from your account If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 20, 2016, we received your complaint, dated January 17, 2016, filed with the Revdex.com You expressed concern with your attempts to establish DISH Network service DISH Network monitors all sales for suspicious and potentially fraudulent activityOur system detected that the information you provided matched two of the attributes listed on an existing DISH Network accountAlthough we were unable to proceed with the order initially, our records confirm that a service order was established on January 17, 2016, with an installation date of January 18, 2016, but you opted to cancel the service orderPlease be advised that the previous customer’s debt is not attached to your name When I spoke with your wife by phone on January 20, 2016, she indicated that the matter was previously resolved We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc:
February 19, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 31, 2018, we received your complaint, dated January 30, 2018, filed with the Revdex.com I unsuccessfully attempted to contact you at ( [redacted] and ( [redacted] on February 19, 2018, and I left three messagesI also sent an email to [redacted] with a request to contact me I received an email from you requesting to respond via emailThis correspondence stands as my written response You maintain that you did not want equipment shipped until after you returned from vacation after ChristmasYou mentioned that the boxes shipped to a military address and they were returnedYou requested that the unreturned equipment fees be removed from your account A review of the call on December 19, 2017, reveals that the agent advised you the system will automatically generate return boxesYou then provided her with your work address ( [redacted] ***) We received the equipment on January 24, 2018, and the unreturned equipment fees were reversed on that dayThere is no balance due A billing statement with the unreturned equipment fees did not generate until after the equipment was returned (copy enclosed)However, please note that your online account would show this recent activity If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
November 10, Dear Ms***: On November 9, 2016, we received your complaint, dated November 4, 2016, filed with the Revdex.com You expressed concern that you were not receiving Cartoon Network West You said DISH Network advertised that it was included in the Flex Pack When we spoke, I requested a copy of the advertisement to which you referred, as all DISH Network advertisements state that Cartoon Network West is only available in the Kid’s Pack When you forwarded me the advertisement, I found that it came from an independent retailer, Infinity SalesWe have contacted Infinity Sales and they have corrected their advertisements to reflect the accurate channels for the Flex Pack We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing this issue to our attention If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Dear Mr [redacted] : On April 29, 2016, we received your rebuttal, dated April 29, 2016, filed with the Revdex.comYou maintain that you were offered a monthly rate of $for six monthsI reviewed the direct recording of your calls and found the offer of a monthly $credit for six monthsThe agent did not offer a monthly rate of $for six monthsWhile we regret that you do not agree, our records indicate that you received the credits you were promisedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
October 31, Dear Ms [redacted] : On October 26, 2016, we received your complaint, dated October 23, 2016, filed with the Revdex.com My attempts to reach you by phone on October 27, and 31, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that when your account was closed you had a credit balance of $and you haven’t received a refundYou requested that we provide you with a refund A refund of $has been submitted; please allow five to seven business days for the funds to be placed on the credit card account they were debited from If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
January 27, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-### [redacted] Dear Mr [redacted] : On January 22, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.comMy attempts to contact you by phone at ###-###-#### on January 25, and 27, 2016, were unsuccessful; however, I left three messagesYou expressed concern with the early termination fee that was applied to your accountYou maintain that the A&E channel was not available in the initial package that you selected and you had to upgrade your packageYour service was activated on October 7, 2015, with a 24-month commitment through Dish One Satellite LLCOur records show that you contacted us before your installation was completed regarding your programming concernsHowever, you opted to upgrade your package and to have your installation completedYour service was disconnected on January 19, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountI made an exception and reversed the early termination feeYour account will be left with a service balance of $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] */ April 23, Ms [redacted] Rivermont Dr Sheffield, AL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On April 22, 2015, we received your complaint, dated April 21, 2015, filed with the Revdex.com You said that you closed your account due to poor reception and that you paid your final bill and returned the equipmentHowever, you have been billed for unreturned equipment and you asked that the charges be waived When we spoke by phone I informed you that we received your equipment as of April 22, 2015, and the charges have been reversed I also advised you that because of the issues you experienced with our service, I waived your early termination feeA $refund will be applied to your credit card account within the next three business days If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ June 3, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 1, 2015, we received your complaint, dated [redacted] 27, 2015, filed with the Revdex.com You disputed the $early termination fee that was applied to this accountYou indicated that your mother called to downgrade service and instead she was sent a new receiver that included a new 24-month commitment When I spoke with you by telephone today, I advised you that after a review of the call, I waived the $early termination feeI also removed the $Promise-to-Pay fee and the $box return feeThe remaining balance of $is for service that was rendered You informed me that you did not open the new receiver and you returned it to UPS We strive to provide excellent service and regret that this experience was unfavorableWe thank you for your business and we are disappointed to lose you as a DISH Network customer If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved my issue
Complaint: [redacted] I am rejecting this response because:Dish has continued to be unprofessional to a fellow consumer They advertise a quality viewing experience and that is NOT what I experienced They keep referring to services they claim I should have contacted but, this still goes against what they promise consumers when they lure us to signing contracts Dish has falsely represented there product and I have been made the victim to their outrageous termination fee in which they took out of my checking account without my permission Sincerely,
January 29, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.com You indicated that you did not accept the resolution offeredYou were dissatisfied with the six to eight weeks required to reissue and ship the replacement gift card While we regret that you do not agree with the solution provided, we are unable to expedite the reissue processIn consideration for the inconvenience, I did apply a $monthly credit to your account for six monthsTo follow up on the gift card status, you can call [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
March 1, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 25, 2016, we received your complaint, dated February 23, 2016, filed with the Revdex.com You disputed the balance associated with your DISH Network account You indicated that you experienced technical issues which led you to disconnect your TV and internet service I attempted to reach you at [redacted] on February and 29, 2016, and on March 1, I left three voicemails In my last message, I advised you that our records indicate that an agent in our Office of the President offered to waive your internet early termination fee on April 24, 2014, but you declined You then contacted us to place your internet and TV services on DISH Pause, but you were advised that we are unable to pause the internet service You requested to disconnect both services and you declined to pay either early termination fee As a courtesy, I waived the $internet early termination fee; however, as you received the benefits of the 24-month TV commitment (including a free iPad) and as we have no record of any calls for technical issues, your TV early termination fee of $is valid We request that your balance of $be paid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] * cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***