Direct to Consumer

Initial Business Response /* (1000, 5, 2015/04/30) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $39.88 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 10-22-04 4-boxes, with a subsequent order on 10-28-09 1-box. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call X-XXX-XXX-XXXX.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for quick response and adjusting my account balance to zero.

Concerning your recent rebuttal, please be advised that all line orders go straight to printing, no one touches these orders.  This being your case you entered your (1) box order on line with the incorrect spelling of your name.  Therefore, you received a box of checks with a name misprint, UPS services were delivered on time as requested on line. As courtesy, we sent you another order (1) box free of charge and refund your account on file the amount of the shipping charge of $11.24.  Also, I would like to advise that this is not a “contract”, it’s an offer.  Once you accept our offer on line, mail, or phone you are agreeing to our company terms.  As courtesy, again we have issued a refund to your account on file in the additional amount of $15.15.  Please allow (72) business hours for processing. We are closing this file there will be no further correspondence on this dispute.   I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2016/01/22) */
I would like to take this opportunity to thank you for ordering from The Check Gallery. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount total amount due of $7.40 was being disputed, we are writing to inform you that your account balance was re-adjusted as of today. An Ach refund was issued to your checking account in the amount of $4.90 and $2.50 this applies to handling and lettering. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 05-15-2012 (4)-boxes.
The Check Gallery does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code
Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands. The offer for introductory prices printed on our ads is limited to new customers only. This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled your...

situation with our current policies, procedures and our overall processes.  I can assure you we are currently evaluating these processes.  Per security procedure all calls are recorded.   After investigating this matter I would like to explain per security procedure all orders are subject to verification. All internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing.  No one touches these orders. Our system is fully automated; the information as entered on-line will be printed on check order, labels, and inks stampers, or any other personalized item.  Per your conversation with Norma H. in our Account Receivables, since it is a photo check order, you needed to re-enter your order on line to down load your pictures. Which you did as of 05-11-17.  As of today, your check order has been checked out from our manufacturing area, at no extra charge.  Please allow up to 12 business days for delivery.   I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.    Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I am rejecting this response because: I have gone elsewhere, and  paid extra, to a company that does not use misleading tactics. Have on your advertising page "free shipping WITH NO MENTION OF A HANDLING FEE WHATSOEVER" is a clear case of false advertising. I would of been satisfied even if "handling fees still apply" anywhere that could of been read. It isn't and is completely false advertising. Needs to be fixed. Filing a complaint with your district attorney as well.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.    Concerning your recent question in which the...

additional amount due of $45.72 is being disputed, we are writing to inform you that your account was adjusted as of today, you now have a zero balance with us.  As a return customer, you are not eligible for introductory prices, but you are eligible for discounts.  This time again you may keep this (4) box order for the amount paid of $25.45.  Your first order under this checking account was the order eligible for introductory prices.  It was processed and shipped out on 08-12-10 (4) boxes.  Checks Unlimited does offer special promotion discount offers to re-order customers like you.  Offers are sent by mail or e-mail.  In addition, these offers are personally addressed to the customer with a special offer code number on the order form.  Per printing on our ads, introductory prices are limited to new customers only.  You may also use the re-order form provided with your order.  To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.   I apologize for any inconvenience this misunderstanding may have caused you.  Sincerely, Jo Anne [redacted].Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction with how our company handled your situation with...

our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes.
After investigating this matter I would like to explain that all offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing. At this point no one touches these orders. Per printing in our website Checks Unlimited does offer several options to assist you with your order. Fraud protection, Ez-shield fraud protection, and Ez-shield plus, are options you needed to deselect all unwanted options twice. Your order on file has been adjusted in the amount of $14.95 this credit applies to EZ-Shield Fraud Protection has been cancelled. Your credit card on file has been credited per your call to dispute as of 10-11-16.
I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 15, 2015/09/15) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $49.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 10-09-12 4-boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 17, 2015/09/17) */

Initial Business Response /* (1000, 5, 2015/05/19) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are currently evaluating these processes.
I would like to explain that per printing in our website Checks Unlimited does offer several options to assist you with your order. For each unwanted option must deselect each option. In your case the fraud protection and the Ez Shield Plus are two separate offers you needed to deselect each option. Your order has been adjusted $10.90 your account on file will not be debited for this feature.

I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Life Checks, who is committed to providing the highest quality customer service.   We do value our customers and your feedback.   I would like to explain that all internet per security procedure all orders are...

subject to verification.Once in the system, are automatically transferred to our printing department for immediate processing.  This also being your case, our system is fully automated; the information as entered on-line will be printed on check order, labels, and inks tampers, or any other personalized item.  No one touches these orders.  Our website allows for the order to be edited prior to submitting the order for processing. In Addition to your dispute I would like to explain our on-line security policy as follow; Checks Unlimited® takes steps to insure the privacy and security of Customer transactions. We use the Secure Socket Layer (SSL) and have a digital certificate from GlobalSign, a third-party vendor. Checks Unlimited became certified only after a thorough background check by GlobalSign. This security technology makes it safe to enter and transmit your credit card and bank information over the Internet by providing the following protections:Server authentication — keeps out imposters Privacy using encryption — keeps out eavesdropper Data integrity — keeps out vandals  Life Checks offer various delivery secured options with tracking to your front door. In your case you chose free shipping, 3rd class bulk mail.  The $10.35 fee applies to handling $3.45 per box, and $3.45 per accessory.  Handling applies to all re-orders customers like yourself. As courtesy this time we have adjusted this amount of $10.35.  Your account on file will be debited $48.94 upon shipping of the order. I apologize for any inconvenience this has caused you.   Sincerely, Jo Anne [redacted]Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/08/10) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction with...

how our company handled your situation with our current policies.
After researching this matter we are to inform you that per printing on advertising the handling fee per box $3.45 applies to all reorder customers like yourself. Per printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the order. All promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $3.45 per box applies.
Unless you have a free handling promotional offers code. As courtesy this time we are waiving the handling fee for the (4) boxes $13.80. Your order been credited in the amount of $13.80. Your account on file will be debited upon printing and shipping of the order the price of $48.45. Checks Unlimited does offer a variety of special promotion discount offers to all re-order customers like you. These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

We would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction with how our company handled your situation with...

our current policies, procedures and our overall processes.
In response to your dispute we would like to explain the UPS Trackable Per company security procedure all orders (mail-in, phone and online orders) are subject to verification prior to printing. This applies especially to new customers. Like you in the event that we are unable to verify the information an e-mail or letter will be sent to the customer. This procedure will delay the shipping of the orders. Checks Unlimited does offer several delivery options via UPS, we do recommend delivery with tracking. Per printing on the advertisings and on line once you have selected delivery method in your case UPS Trackable, a 4 to 6 business days (after order processing), which is on the same page and underlined in color allows the customer (2) additional information by clicking on the verification. And Learn more about Shipping Options, this option would apply to you once clicking on it, a total delivery time page will open up with details on all the delivery service, and shipping time. In addition, on the same page there are (3) disclosures. P.O, Boxes, U.S. Territories, Alaska, Hawaii & APO Addresses, Delivery Expectations, and last Checks Unlimited advises customers that we do utilize UPS Surepost. With this service your package is delivered to your destination city by UPS. It is transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. As courtesy as of today a refund has been issued to your credit card account on file in the amount of $8.95.
We apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/07/07) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $52.22 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 09-07-07 4-boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
Although the company representative, Ms. [redacted], did not respond to my actual letter, she did give me the resolution I wanted.
Thank you! THANK YOU!!

I would like to take this opportunity to thank you for ordering from Designer Checks, who is committed to providing the highest quality customer service.   Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with...

our current policies, procedures and our overall processes.  I can assure you that we are constantly evaluating these processes.   After investigating this matter, we are to inform you that per company and security procedure all orders are subject to verifications this also being your case, [redacted]’s order (s) was forwarded to our Security Verifications Department.  The financial institution [redacted] National and Trust Bank will not verify by phone, which will cause a delay in printing the order. As a procedure on March 1st, a phone call was placed to the number listed on file with no response, followed by an e-mail send to the email address on file per request. As a follow, up procedure a letter was addressed and sent to [redacted]’s address listed on file on 03-06-17, requesting information.  Per your call to dispute on 04-24-17 our representative explained that to print the check order all information the ship to address needed to be already updated with the bank. Designer Checks will ship [redacted]’s order with free in-plant rush and free Ups priority mail.  You or [redacted] need to call to place order by phone and reference your old order number listed on your dispute.                                          ...⇄ I apologize for any inconvenience this matter has caused you and hope for a future opportunity to service your account.   Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Styles Checks.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly...

evaluating our processes.   Concerning your recent question in which the additional amount total amount due of $65.42 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  You may keep this check order (4) boxes at the price paid of $21.09. Your first order with Styles Checks was the order eligible for introductory prices.  It was processed and shipped out on 10-12-99 (1) box.   Styles Checks does offer special promotion discount offers to re-order customers like you.  These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code.   Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands.  The offer for introductory prices printed on our ads is limited to new customers only.  This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,                                   ...⇄   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/04/10) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $43.22 is being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep the checks (1) box at the price paid of $16.50. Your first order was the order eligible for introductory prices. It was processed and shipped out on XX-XX-XX (X) boxes.
Again per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call X-XXX-XXX-XXXX. To accommodate you we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/08/21) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $62.02 being disputed, we are writing to inform you that your account was re- adjusted as of today, regarding the additional $25.00. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 08-09-11 4-boxes.
Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call number listed on ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your quick response.
I understand the conditions now and will not make that mistake again. I also wanted to mention when I stated that I try to call I never did speak with a live person. I hung up after 10 minutes of waiting to be connected. I just wanted to clarify my statement. Thank you again I appreciate your zeroing out the account

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.   Direct Checks Unlimited believes that it is important to be...

open to our customer’s thoughts regarding the products we provide, and we attempt to make good decisions for all our customers concerning design elements on our products.   In addition, I would like to explain that due to recent change in manufacturing Direct Checks Unlimited made a business decision to change check quantity per pad from (20) checks, to (25) checks per pad as of 11-16-15.  Therefore, you received (4) pads of checks instead of (5) a total of 200 duplicate checks same check quantity as your last order back in 2013.   I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled your...

situation with our current policies, procedures and our overall process   After investigating this matter, I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department.   All offers are code driven and cannot mix and match in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing.  At this point no one touches these orders. I would like to explain that per printing in our website Artistic Checks does offer several options to assist you with your order.  In your case first you needed to enter an introductory offer code, which allows the system to adjust itself as you go and until you get to the check out.   Then at this point the system it will still allow you to edit your order and see final price per offer code entered. Per customer satisfaction a refund has been issued to your account on file in the amount of $54.60.  Please allow up to 72 business hours. Your check order has shipped out as of 09-27-16.  You may refuse the package, destroy the checks or keep the checks.   To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaint.  Your patronage is very important to us, and hopes that you will give us the opportunity to serve you.   Thank you again for bringing these matters to our attention.   Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2016/03/21) */
I would like to take this opportunity to thank you for ordering Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can...

assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $30.88 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 02-01-07 4/boxes. Designer Checks does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/22) */