Direct to Consumer Reviews (281)
View Photos
Direct to Consumer Rating
Address: 8245 N Union Blvd, Colorado Springs, Colorado, United States, 80920-4456
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Direct to Consumer
Add new contacts
ADVERTISEMENT
Initial Business Response /* (1000, 5, 2015/07/21) */
I would like to take this opportunity to thank you for ordering from Artistic Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I...
can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $48.40 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (4) boxes at the price paid of $28.80. Your first order was the order eligible for introductory prices. It was processed and shipped out on XX-XX-XX (X)-boxes. Artistic checks doesn't issue return labels on checks unless there is an error on our part. However if you do return the checks package at your own expense a full refund will be issue to your account upon return is received.
Artistic Checks does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only; this applies only if you are purchasing products from a check brand or a different checking account that you have not purchased previously. To see if you have ordered from Artistic Checks before, please call the number listed on the advertising.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already returned the checks, as I was told to do, at a cost of $12.00. I expect a refund of $28.95, that I submitted, PLUS the cost of mailing the checks back to Artistic checks, $12.00. Right now I'm out $40.95 for nothing. In the fourth paragraph of the company's response it states I qualify for the introductory price if I purchased from a different check brand or have a different checking account. I did purchase from a different check brand in the past only to find out this company is affiliated with 6 different check brands that is not disclosed to the customer anywhere in the advertisement. This is deceptive. Then it is stated to call a ph. # to see if you qualify for a first time offer. This wouldn't be necessary if they would put ALL of the check companies they handle on the ad. I am still asking for a total refund of $40.95, the total amount of my loss because I returned the checks as directed by the representative, [redacted], at my cost.
Final Business Response /* (4000, 9, 2015/07/24) */
Per customer satisfaction we are writing to inform you that an ACH refund t was issued to your checking account on file in the amount of your order $40.95 as of today. Please allow 72 business hours for processing.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Thank you for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes. For quality assurance and training all calls are recorded. ...
Thank you for notifying us of your complaint. We strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know. After investigating this matter, I would like to explain that all offers are code driven regarding the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing. At this point, no one touches these orders. Per printing in our website Checks Unlimited does offer several options to assist you with your order. Fraud protection, Ez-shield, and Ups priority mail with tracking are options. You would have needed to deselect unwanted options. The same way to deselected Ups priority shipping, to free shipping. Your account on file has been credited as of today the amount of $11.90, this refund credit applies to Ezshield. Please allow 72 business hours for processing. I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.
Initial Business Response /* (1000, 5, 2015/04/16) */
I would like to take this opportunity to thank you for ordering from The Check Gallery. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...
I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $70.15 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (4) boxes at the price paid of $38.85. Your first order was the order eligible for introductory prices. It was processed and shipped out on 07-02-13 (2) boxes. Per security procedure all mail in order forms with documents are destroyed once the order is processed in our system.
Per printing on our ads and on 4Checks.com is a convenient online source for over 600 check designs from popular check brands. The offer for introductory prices is limited to new customers only. This applies only if you are purchasing products from a check brand that you have not purchased previously. To accommodate you we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
Based on customer feedback from a majority of our customers, we have made it our policy to provide checks to our customers first and address the billing issues second. Most customers order checks from our organization when they are on their last few checks. As a result we have decided to not delay the processing of our customers orders.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Final Business Response /* (1000, 14, 2015/04/20) */
I would like to take this opportunity to thank you for ordering from The Check Gallery. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $70.15 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (4) boxes at the price paid of $38.85. Your first order was the order eligible for introductory prices. It was processed and shipped out on 07-02-13 (2) boxes. Per security procedure all mail in order forms with documents are destroyed once the order is processed in our system.
Per printing on our ads and on 4Checks.com is a convenient online source for over 600 check designs from popular check brands. The offer for introductory prices is limited to new customers only. This applies only if you are purchasing products from a check brand that you have not purchased previously. To accommodate you we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
Based on customer feedback from a majority of our customers, we have made it our policy to provide checks to our customers first and address the billing issues second. Most customers order checks from our organization when they are on their last few checks. As a result we have decided to not delay the processing of our customers orders.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Business Response /* (1000, 5, 2015/05/07) */
I would like to begin by apologizing to you for the issues you have incurred with our company. We do value our customers and your feedback.
In response to your dispute we are writing to inform you that a refund credit in the amount of...
$6.95 has been issued to your credit card on file as of today. Please allow 72 business hours for processing. In regards to all label orders per printing on line must allow up to 4-5 weeks for delivery also weather permitted. Per your call on 05-05-15 a 2nd set order of labels free of charge, has been sent to our outside vendor per data in our system as of 05-07-15. Please allow up to 4-5 weeks for delivery, most likely you will receive the first order any time.
I assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminated. Checks Unlimited does value you as a customer and appreciates the feedback you have provided.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance.
I am rejecting this response because:What we need is a refund of $11.00 from Checks Unlimited for the original order. The reason is outlined below.When we contacted the company about a four-fold increase in price, they would not honor the original price. Checks Unlimited only gave us two choices: to pay a substantial increase in cost, or to order elsewhere and go through a convoluted refund process at our own expense when we receive the order. We followed their direction, and have since ordered and paid for checks from a reputable vendor.We firmly believe that Checks Unlimited deceived and mislead us by not informing us of a four-fold price increase prior to order fulfillment, even though they knew of this issue and had the capability to contact us to confirm the order prior to fulfillment. Checks Unlimited knowingly makes it impossible for a customer to cancel an order because they do not inform customers of substantial price increases prior to order fulfillment. Further, their refund process is at the cost to the customer, and is not guaranteed by Checks Unlimited as they claim to not know when their product has been returned.What we need is a refund of $11.00 from Checks Unlimited.We will personally destroy the original order from Checks Unlimited upon receipt.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. thank you for the help in resolving this issue. Still believe that complete pricing should listed in advertising to eliminate this from happening to someone else.
Initial Business Response /* (1000, 5, 2016/02/15) */
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies. Being in this business for over 25 years Checks Unlimited is constantly updating the...
order processing by mail, phone and on line.
In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and match. Once the order is in the shopping cart, our website will allow the consumer to edit the order for a final review. The handling charge applies to all business orders; this information is printed on all advertisements such as re-order form from your last pad of checks. As courtesy your order has been adjusted for handling in the amount of $12.50. Your account on file will be debited the amount of $39.22 upon printing and shipping for the order.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I understand that they have this process automated and therefore there are limitations, what I do not accept is that fact that when I called their phone number to discuss this, I had to listen to 3rd party advertisements and solicitations. It was absolutely ridiculous!!!
I would like to take this opportunity to thank you for ordering from Artistic Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are...
constantly evaluating our processes. Concerning your recent question in which the total amount due of $23.40 was being disputed, we are writing to inform you that your account was adjusted as of today in the amount of $23.40. You may keep the cover at no charge. Please do not return the cover your Master Card on file has been credited as of today. The Artistic Checks 100% Guarantee is our promise to you, our customer, that we will replace, refund or exchange any product(s) that do not meet your satisfaction. We are committed to providing the best possible products and services, which we measure according to your feedback. I apologize for any inconvenience this misunderstanding may have caused you. Sincerely, ...⇄ Jo Anne [redacted]Direct Checks Unlimited Sales, Inc.
.I would like to take this opportunity to thank you for ordering from Styles Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our...
processes.
Concerning your recent question in which the additional amount total amount due of $37.35 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. You may keep this check order (2) boxes at the price paid of $11.95. Your first order with Identity Checks was the order eligible for introductory prices. It was processed and shipped out on 10-13-09.
Styles Checks does offer special promotion discount offers to re-order customers like you. These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code.
Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands. The offer for introductory prices printed on our ads is limited to new customers only. This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation with our...
current policies. After researching this matter, we are to inform you that per printing on advertising the handling fee per box $3.45 applies to all reorder customers like yourself. Per printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the order. All promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $3.45 per box applies. In regards to the lettering you needed to select “free lettering” on the re-order form. Unless you have a free handling promotional offers code. As courtesy per your call to dispute on 11-25-16 the amount of $5.50 was adjusted to zero balance. Checks Unlimited does offer a variety of special promotion discount offers to all re-order customers like you. These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form. No refund is due checks are usable. I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account. Sincerely, Jo Ann [redacted] Direct Checks Unlimited Sales, Inc.
I am rejecting this response because:
the statement that TWO (2) letters were sent to our address is a lie. We have lived at the same address for nearly 14 years and are home all day, every day and NO LETTERS OF ANY KIND were EVER received from this company. The collection letter from their COLLECTION AGENCY was received on 9/6/16 and this is the first indication there was any problem or question about payment for our check order. I have noted dozens of complaints about this practice of 'shaking down' people for more money, after they have paid what they thought was the full amount. Some people might be frightened and scared about contact from a collection agency, but we are not. We have an excellent credit score and work hard to keep it that way. I demand a formal, written apology letter, sent directly to my address, along with a guarantee that NO derogatory report will EVER be sent to any credit reporting agency.
Thank you for your order from Checks Unlimited, and for explaining your dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes. We do value our...
customers and your feedback. After investigating this matter, I would like to explain that all offers are code driven regarding the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing. At this point, no one touches these orders. Per printing in our website Checks Unlimited does offer several options to assist you with your order. Fraud protection, Ez-shield, and Ups priority mail with tracking are options. You would have needed to deselect each unwanted option the same way you selected free shipping. Your credit card on file has been credited in the amount of $17.65 Ez-Shield Plus has been cancelled. Please allow 72 business hours for processing. I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.
I would like to take this opportunity to thank you for ordering from Direct to Consumer, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with...
our current policies. It is important for us to know. I would like to explain per printing on advertisings, re-order forms and on line the handling fee of $12.50 applies to all business orders. Our system is fully automated and is offer code driven. Unless you have a free handling promotional offers code, the offer used with your order applies to the checks only with free shipping. Per printing on line the handling fee of $12.50 listed under delivery options. In your case the handling is not part of the offer, per offer code entered with your order. The check price has already been discounted to the lowest price listed for business checks. You could choose free shipping. I apologize for any inconvenience this has caused your patronage is important to us, and hope for a future opportunity to service your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will watch my account to assure the account is credited this amount. Thank you[redacted]
Initial Business Response /* (1000, 5, 2016/02/23) */
I would like to take this opportunity to thank you for ordering from Designer. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can...
assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $45.72 being disputed, we are writing to inform you that your account was adjusted as of 2-19-16 per your call to dispute. You now have a zero balance with us. You may keep this order for the amount paid of $16.50. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 10-23-07 (1)-box same design Topiary. Designer Checks does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Designer Checks before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/01) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with...
our current policies. It is important for us to know. I would like to explain per printing on advertisings, re-order forms and on line the handling fee of $3.45 per box applies to all orders. Our system is fully automated and is offer code driven. Unless you have a free handling promotional offers code, the offer used with your order applies to the checks only with free shipping. Per printing on line, the handling fee of $6.90 is listed under delivery options. In your case the handling is not part of the offer, per offer code entered with your order. Checks Unlimited does offer a variety of special promotion discount offers to all new and re-order customers. These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form. As courtesy, this time we have waived the handling fee of $3.45 per box, your account on file will be debited $22.95 upon shipping of the order. I apologize for any inconvenience this has caused your patronage is important to us, and hope for a future opportunity to service your account. Sincerely, Jo Anne [redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
I would like to take this opportunity to thank you for ordering from The Check Gallery, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with...
how our company handled your situation and with our current policies. .
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies. The Check Gallery is constantly updating the order processing by mail, phone and on line.
In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and match. Once the order is in the shopping cart, our website will allow the consumer to edit the order for a final review. This applies to all the unwanted options by deselecting each item pricing and grand total prior to submitting a method of payment. In your case the promotional offer code entered with your order the price applies to checks only, with free shipping unless otherwise indicated. As courtesy per your call on 11-21-15 your credit card account on file has been credited as of 11-24-15, in the amount of $31.55. You may destroy the checks. Free handling is not part of the offer per offer code; it is not The Check Gallery policy or practice to be "deceptive" to our consumers in any way.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I still feel they are wrongly trapping online consumers into purchasing services. I've never made an online purchase where I couldn't review and edit my order before finalizing. That is wrong.
Initial Business Response /* (1000, 5, 2015/07/10) */
I would like to take this opportunity to thank you for ordering from Checkscom who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our...
company handled your situation and with our current policies.
I would like to explain that as a security procedure all orders are subject to verification especially to new customers like you.
Checks Unlimited offer various delivery secured options with tracking to your front door. When choosing any of the secured with tracking delivery options, or any other the faster delivery options, we recommend to add, in- plant rush for which allows your order to be routed to our printing department in a faster manner. Please note this is an option, we still offer free shipping 3rd class bulk mail. In your case you choose a trackable service delivery $2.25 only with shipping time of 4-to 6 business days. Per disclaimer on line under shipping/delivery options states that Checks.com Utilizes UPS surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post office carrier for final delivery. Per your call with our representative explained the delivery procedure per your option chooses on line. At this point you had the option to change shipping to UPS ground.
Per conversations with our representatives your order total of $14.76 was waived making this order free of charge since order was already in printing process. Finally after speaking with [redacted] in our Accounts Receivables Department you stated didn't want the order to ship at all. Per your request the order was cancelled in manufacturing and not shipped. An introductory offer code was provided to you to place an order under a different brand of ours with the same lower price and with various shipping options with UPS ground.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the business's response for the following reasons:
1. The response is factually incorrect. The response states that the business initially made the order free, and that I then decided I didn't want the order. This is simply untrue. The decision to cancel the order rather than simply ship UPS was a unilateral decision by [redacted]
2. The claimed resolution in the response resulted in additional problems. It is true that [redacted] gave me a code so I could re-submit the order on ChecksUnlimited and get UPS shipping. I used the code, and put in the order, and even opted to pay extra for in-plant-rush. However, there were more problems with the second order. Order status never updated online, and when I called for information, I was subjected to further extreme verbal abuse by the business's employees. When the order did finally arrive (today) there was an issue with the check starting numbers being inconsistent. When I called for more information, the business told me that 100,000 is less than 99,000, and that they did not believe I was capable of understanding that (theyre wrong mathematically, and even if hypothetically they were right it doesnt explain the issue away). To the business's credit, they have agreed to refund my card for the order, although I am still waiting to see it on my credit card.
3. The response fails to address the issue of how customer service treated me, and of the verbal abuse to which I was subjected.
4. The response fails to honestly address the issue that the checks.com website is misleading. The response states that the checks.com website clearly discloses that when they say "UPS trackable" it means UPS Surepost. This is simply not the case. More importantly, at least according to multiple supervisors at the business, the business does not even use UPS at all with that option, but rather the postal service.
At this point, I would like the business to FORMALLY apologize for its employee's behavior, in writing. Not for some unspecified inconveninece, but actually acknowledge and apologize for the horrific customer mistreatment that took place. The business should also retrain its staff to help prevent such things from happening in the future.
The business should also make changes to its checks.com website, to make it clear to potential purchasers that selecting UPS and paying extra for UPS will not actually result in the order being shipped UPS. Or better yet, the business should remove the "UPS trackable" option altogether and perhaps simply rename it "trackable" since with that option the order does NOT ship UPS.
Finally, I ask that the Revdex.com suspend the business's accreditation until it can be confirmed that the aforementioned actions have been completed.
SIDE NOTE:
Regarding the check order I received, I have placed a call to Deluxe, the business's parent company, to find out if it is okay to use the checks or not. I need to find out since the check numbers are not consistent, and the explaination provided by the business is highly bizarre. If it turns out that they are usable, great. If not, I'll order from elsewhere, and burn these checks.