Direct to Consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is what I wanted. I did not order the ez shield and wanted it refunded. I am happy now.  Thank you very much... I didn't want anything more than what was overcharged or added after the fact. Thank you

Initial Business Response /* (1000, 10, 2016/02/17) */
I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $48.92 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us and the collection agency. You may keep this order for the amount paid of $17.66. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 03-23-11 2-boxes. Designer Checks does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Designer Checks before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/02/24) */

I am rejecting this response because: replacement checks are no longer acceptable as I had to change my bank account due to the checks not being delivered.

Initial Business Response /* (1000, 5, 2015/04/21) */
I would like to take this opportunity to thank you for ordering from Styles Checks. We are committed to provide the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can...

assure you we are constantly evaluating our processes.
Concerning your recent correspondence we are writing to inform you that an ACH refund was issued to your checking account as of 04-16-15, in the amount of $17.34. Please check your statement under deposits.
We apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from The Check Gallery.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly...

evaluating our processes.   Concerning your recent question in which the additional amount total amount due of $36.85 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  You may keep this check order (2) boxes at the price paid of $9.95. Your first order with Styles was the order eligible for introductory prices.  It was processed and shipped out on 12-15-05 (1)-box.  The Check Gallery does offer special promotion discount offers to re-order customers like you.  These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code   Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands.  The offer for introductory prices printed on our ads is limited to new customers only.  This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.    To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,                                   ...⇄   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/05/26) */
Checks .com
I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your...

dissatisfaction, with how our company handled your situation and with our current policies.
In response to your dispute I would like to explain that per printing on line when adding any of the UPS with tracking which is a faster delivery option, we highly recommend to ad "in-plant rush". With this option your order is routed to our printing department on a faster manner. Shipping starts once the order has been printed and checked out from our manufacturing department. Per customer satisfaction a refund in the amount of $19.44 has been issued to your credit card on file as of 05-23-15. Please allow (72) business hours for processing. Your check order was ship as of 05-20-15, per UPS tracking your checks have been delivered as of 05-21-15, you may use the checks or you may destroy them.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response. I accept the refund and will be monitoring my card for the credit.
In the future, it might be helpful to clarify the meaning of "in plant rush" so this won't happen to someone else. It is unclear on your website. Also, would've been nice to have had someone return my call (left 4 messages with no response) and/or a response to my emails.
Thank you,
[redacted]

Initial Business Response /* (1000, 10, 2016/02/25) */
I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes. For quality assurance and training all calls are recorded.
After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department. All offers are code driven and cannot mix and match in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. At this point no one touches these orders. I would like to explain that per printing in our website Artistic Checks does offer several options to assist you with your order. In your case you needed to enter (4) boxes per offer code, the system will adjust itself as you go, once you have filled all the required fields the system. Then it will allow you to edit your order and see final price per offer code entered. Unfortunately this was the same mistake made by our representative. Per offer code the $2.00 off coupon is automatically applied to the order per printing when you order by phone or web.
Per your conversation with Norma H. in our Accounts Receivables a refund credit has been issued to your credit card on file in the amount of $16.10 as of today. This applies to fraud protection, UPS, and the phone processing fee.
To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaint. Your patronage is very important to us, and hopes that you will give us the opportunity to serve you.
Thank you again for bringing these matters to our attention. I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. Norma did a very good job of patiently explaining the process of ordering online and over the phone. She outlined the cost involved in placing an order with her company and the policies and guidelines. I am satisfied with her explanations and the refund credit issued.

I would like to begin by apologizing to you for the issues you have incurred with our company. We do value our customers and your feedback. Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current policies...

and procedures. I can assure you we are constantly evaluating these processes.
After investigating this matter, and per your conversation with Norma H., in our Accounts Receivable the ACH refund in the amount of $66.73 was transmitted and received by your financial institution as of 01-23-17. Checks Unlimited will reimburse you for any fees incurred for having to open a new account, with proper documentation. In addition, upon your request we will print (2) boxes free of charge on your new account. You may fax the information with a copy of this letter to ###-###-####.

I apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted] Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled...

your situation with our current policies, procedures and our overall processes.  I can assure you we are constantly evaluating these processes.  For quality assurance and training all calls are recorded.  Thank you for notifying us of your complaint.  We strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know. After investigating this matter, I would like to explain that (2) Ach refunds have been issued to your checking account on file for the amounts of $53.43 and $249.99, a total of $303.42 as of today.  Please allow up to 72 business hours for processing. I apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your account. Sincerely, Jo Anne [redacted]Checks Unlimited Sales, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the additional checks and I am satisfied. However they should be more transparent with their products and services. I agree that fewer checks are used by everyone but there are still many occasions when checks are needed. Thank you very much.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled...

your situation with our current policies, procedures and our overall processes.  I can assure you we are currently evaluating these processes.   I would like to explain that all internet per security procedure all orders are subject to verification.Once in the system, are automatically transferred to our printing department for immediate processing.  This also being your case, our system is fully automated; the information as entered on-line will be printed on check order, labels, and inks tampers, or any other personalized item.  No one touches these orders.  Our website allows for the order to be edited prior to submitting the order for processing. And last Checks unlimited offer various delivery secured options with tracking to your front door.  When choosing any of the secured with tracking delivery options, or any other the faster delivery options, we recommend to add, in- plant rush for which allows your order to be routed to our printing department in a faster manner. In your case you needed to deselect the fraud protection and the Fraud Protection-Pro twice, the same way you deselected other options. This time your account on file has been credited $9.45 as of 12-4-17. I apologize for any inconvenience this has caused you.   Sincerely, Jo Anne [redacted]Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/02/23) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $54.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. You may keep this order for the amount paid of $19.50. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 10-13-14 (2)-boxes same design. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/03/01) */

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.     Concerning your recent question in which the additional...

amount due of $42.38 is being disputed, we are writing to inform you that your account was adjusted as of today, you now have a zero balance with us. As a return customer, you are not eligible for introductory prices, but you are eligible for discounts.  This time again you may keep this (2) box order for the amount paid of $13.00.  Your first order under this checking account was the order eligible for introductory prices.  It was processed and shipped out on 8-12-05 (4) boxes.   Checks Unlimited does offer special promotion discount offers to re-order customers like you.  Offers are sent by mail or e-mail.  In addition, these offers are personally addressed to the customer with a special offer code number on the order form.  Per printing on our ads, introductory prices are limited to new customers only. You may also use the re-order form provided with your order.  To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/12/01) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly updating these processes.
I would like to explain that per printing in our website Checks Unlimited does offer several options to assist you with your order. All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. No one touches these orders. Per printing on line and on all advertisements the handling fee applies to all re-orders customers like you. This information is also available as a friendly remainder in your last pad of checks. Your previous phone order with us was processed and shipped out on 03-12-14, (2) boxes same design. This order included the fraud protection and the ez-Shield as well and (2) extra registers.
In your case yes, this time needed to deselect all the Fraud Protection and Ez-shield in regards to the Ups trackable you needed to change the option to free shipping. As courtesy your account on file has been credited the amount of $62.73. You may destroy the checks.
I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the company's response was intentionally written in a much too ambiguous manner. The company's response says my Mother's account on file has already been credited in the amount of $62.73. Does that mean my Mother will be seeing a refund in that amount appearing on her next credit card statement or are they merely crediting that amount to her "account on file" with THEM instead? There is a huge difference between "crediting her account" and issuing a refund back to her payment source. Should she decide not to ever order from them again, she will never see that $62.73 again, therefore, I will not be accepting the company's offer until this point is clarified. Thank You.
Final Business Response /* (4000, 9, 2015/12/07) */
In response to the refund to your account on file this would be your credit card MasterCard ending on 1701, which is the payment source.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]

I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled...

your situation with our current policies, procedures and our overall processes.  I can assure you we are constantly evaluating these processes. After investigating this matter, I would like to explain that all offers are code driven in regards to the internet orders per procedure once in the system, and submitted with payment on line.  These orders are automatically transferred to our printing department for immediate processing.  At this point no one touches these orders.   Per printing in our website Checks Unlimited does offer several options to assist you with your order.  Such as Fraud protection, Ez-shield, and Ups priority mail with tracking are options.  Which you did deselect.  Handling fee is not an option a $3.45 handling fee per box applies to all re-orders customers. Unless otherwise indicated on the promotional advertisement. As courtesy, your order on file has been adjusted in the amount of $13.80.  Upon shipping of the order your credit card on file will be debited the amount of $55.94. I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account.  Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc...

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.     Concerning your recent question in which the additional...

amount due of $21.62 being disputed, we are writing to inform you that your account was re-adjusted as of today. You now have a zero balance with us.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  This time you may keep this (1) box order for the amount paid of $5.50.  Your first order was the order eligible for introductory prices.  It was processed and shipped out on 11-11-15 (1) box.    Checks Unlimited does offer special promotion discount offers to re-order customers like you.  Offers are sent by mail or e-mail.  In addition, these offers are personally addressed to the customer with a special offer code number on the order form.  Per printing on our ads, introductory prices are limited to new customers only. You may also use the re-order form provided with your order. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for contacting us Direct to Consumer, Designer Checks who is committed to providing the highest quality customer service. Per your request we have removed your name, and address from our mailing lists.  Please allow 30 days....

 Per printing on our website under privacy policy to correct /update/access/opt out, we do request to contact us by mail, phone or email.  To correct the personally identifiable information that was collected from you or to express choices about how we use your information for marketing purposes.  In your case we did not have your email address on file. I apologize for any inconvenience this has caused you.  And hope for a future opportunity to serve your account. Sincerely,Jo Anne [redacted]Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Styles, who is committed to providing the highest quality customer service.   I would like to begin by apologizing to you for the issues you have incurred with our company.  We do value our customers and your...

feedback.  Thank you for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation and with our current policies and procedures.  I can assure you we are currently evaluating these processes.     After investigating this matter, we are to inform you that per company and security procedure all orders are subject to verifications this also being your case, your order (s) was forwarded to our Security Verifications Department.  Per your conversation with Norma H. in our Accounts Receivables, your order has been shipped out as of 06-22-16, you will be receiving (2) separate packages. Per Ups Tracking these packages are schedule for delivery on Saturday, June 25, 2016, by the end of day. H h I apologize for any inconvenience this matter has caused you and hope for a future opportunity to serve your account.   Sincerely,   Jo Anne [redacted] Checks Unlimited Sales, Inc.

Hello, I received your response.  The business name is [redacted], [redacted] Santa Monica, CA 90405, Order # [redacted].  Is is Jan 2, and still have not received the checks from my Dec. 6 order!

Initial Business Response /* (1000, 5, 2015/12/07) */
I would like to take this opportunity to thank you for ordering Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can...

assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $53.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us and the collection agency. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 3-9-10 4/boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for correcting the balance on my account but as I said to the representative I spoke on the phone with, you should be contacting customers before you go to print where in which you can add any information you would like the customer to know and approve before going to print. In addition, do not send returning customers "new customer" deals.