Direct to Consumer

First, we would like to take this opportunity to thank you for ordering from Direct Checks Unlimited, where we are committed to providing the highest quality customer service.    Second, we would like to apologize to you for the issue you are having with your lost order.   We...

do value our customers and their feedback.  Thank you for explaining your dissatisfaction with how our company handled your situation.  I can assure you we are currently evaluating these processes and we will make changes, as needed, on future orders.    Finally, in response to your letter, we would like to explain that per UPS Tracking Number: [redacted] as of 10/25/2017 1:50 P.M.  The post office attempted to deliver your UPS Sure Post® package and left a delivery notice with instructions.  As of today, your package is being returned to us “unclaimed”. Upon receipt of the package checks will be destroyed.  Per courtesy we are sending another order at no charge please allow (4) business days for delivery.  In addition, a refund in the amount of $13.95 has been issued to your account on file.                         Again, we apologize for any inconvenience this issue may have created for you.    Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Message Products, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our...

current policies. .
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies. Being in this business for over 20 years Message Products is constantly updating the order processing by mail, phone and on line.
In response to your dispute I would like to explain again that your original order was returned undeliverable by the post office. On 4-19-16 we received the stamper returned to sender unable to forward. On 4-27-16 address labels returned received return to sender “vacant”, and finally on 4-28-16, the checks return received 4 boxes unable to forward per security procedure all these products have been destroyed. Per your call on 05-06-16 a reprint of your order has been sent and delivered to the same address listed on file by the post office as of 05-13-16 at no extra charge. In regard to the stamper please allow at least 20 days for delivery. Per customer satisfaction as of today an Ach refund has been issued to your checking account in the amount of $52.95. Please allow 72 hours for processing.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2016/01/11) */
Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our company handled your situation and with our current policies. Being in this business for over 25 years The Check Gallery is constantly updating the...

order processing by mail, phone and on line.
In response to your dispute I would like to explain again that our system is fully automated and is offer code driven, and cannot mix and match. Once the order is in the shopping cart, our website will allow the consumer to edit the order for a final review. This applies to all the unwanted options, pricing and grand total prior to submitting a method of payment. In your case the promotional offer code entered with your order the price applies to checks only, with free shipping unless otherwise indicated. The handling charge applies to all re-order customer's orders; this information is printed on all advertisements such as re-order form from your last pad of checks. As courtesy your order has been adjusted for handling the amount of $11.80, your checking account on file has being credited. An Ach refund has been issued as of today. Please allow up to 72 business hours processing. It is not The Check Gallery policy or practice to be "deceptive" to our consumers in any way.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

Initial Business Response /* (1000, 5, 2016/02/09) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $22.44 is being disputed, we are writing to inform you that your account balance has been re-adjusted as of today. Per your call on 02-03-16 the introductory offers advertisement was explained over the phone with a discount of $11.22, which you agreed to pay via ACH in the amount of $11.22. Per your dispute through the Revdex.com as courtesy as of today we have issued an ACH refund to your checking account in the amount of $11.22. Your order cannot be cancel at this point since it shipped out as of 1-29-16. You now have a zero balance.
Per printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep the checks (1) box at the price paid of $5.50. Your first order was the order eligible for introductory prices. It was processed and shipped out on 11-16-13 (1) box.
Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that business has good respected on my complaint.
Thanks for your fair solution.

I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction with how our company handled your situation with our...

current policies, procedures and our overall processes. I can assure you we are currently evaluating these processes. For quality assurance and training all calls are recorded.
Concerning your recent dispute regarding the balance due of $29.44, as requested the amount was submitted to your Master Card credit on 08-05-16 which is the date that your order was shipped. Per company procedure all orders charges are submitted upon shipping. We are writing to inform you again that this transaction on your MasterCard ending on #[redacted] was declined by your financial institution as of 08-06-16.
Per your conversation with our representatives you indicated you did receive an email notification, per billing procedure a dunning letter is to follow on day 10. The credit card information is encrypted per security procedures and is not available to all customer service representatives. We are now requesting an alternate method or payment. Also you may also call ###-###-#### to pay by phone using a Credit Card, Visa, MC Amex, Discover or ACH. Or may pay on line by visiting our secure payment website at: www.dcpayment.com/checks
We apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/02/09) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $43.67 is being disputed, we are writing to inform you that your account balance has been adjusted as of 02-02-16 per your phone call. You now have a zero balance. Per printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep the checks (4) boxes at the price paid of $16.05. Your first order was the order eligible for introductory prices. It was processed and shipped out on 02-20-14 (2) boxes.
Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel this company practices deceitful advertising and they have not addressed this issue sufficiently. Their ad and order form needs to be clearer. The pricing for checks is larger and bolder than the tiny "for new customers" line on their order form. When they received my check which they say was not sufficient to cover my order I should have been contacted to see if I wished to proceed with the order. I would not do business with this company again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This same problem keeps happening with this business. This satisfies my current problem but what about all the other customers who don't complain and instead pay these exhorbitant prices obtained through trickery?

Initial Business Response /* (1000, 5, 2015/07/24) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service.
Thank you for taking the time to send us a letter explaining your dissatisfaction with...

how our company handled your situation. I can assure you that we are constantly evaluating these processes. All calls are recorded for quality assurance.
After investigating this matter, we see that your order required additional verification. Per conversation with our representative and your representative Elizabeth G. it was explained to her that the ship to, and bill to addresses needed to be on file with your financial institution for security. This process would delay the printing of the order. This information was explained to Elizabeth G. then it was decided to ship to ship to the business address on Railroad Ave Ste. E. Since it was the only address listed with the financial institution and did verify. Per the following UPS tracking numbers, both packages have been delivered as requested.
The Checks shipped [redacted]: UPS SurePostWeight: 3.60 lbsShipped/Billed On: 07/13/2015Delivered On: 07/15/2015 2:57 P.M. Delivered To: LILBURN, GA, US Signed By:MUIRHEADLeft At:Dock. You have confirmed the receipt of the checks but was no satisfied with the logo being too small. You decided to destroy the checks. Our representative explained the issues with manufacturing in regards to the logo and offered a full refund, or to reprint without the logo still giving a discount of 50% off. The offer was declined. In regards to the Deposit Slips this order was shipped out with UPS [redacted] Service: UPS SurePostWeight: 1.30 lbsShipped/Billed On: 07/15/2015 Delivered on: 07/18/2015 1:17 P.M. Delivered To: GA, US.
Our system is fully automated once the order ships. It will send you an invoice via email or by mail. Per your request a hard copy invoice was sent by mail on 7-21-15 again to address on file on Railroad Ave., Ste. E. Our representative offered to fax the invoice, and was declined stating you didn't do faxes. A full refund has been issued to your checking account on file in the amount of $231.78 as of 7-21-15. You may check your account under deposits. We are sending you a copy of the invoice to the address listed on this complaint under a separate cover.
I apologize for any inconvenience this matter has caused you.
Sincerely,
Jo Anne [redacted]
Direct checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Half truths, as expected. We were promised that a tracking number would be emailed for the checks. It never was. The order of checks sat in someone else's warehouse for two days until we found them ourselves by going door to door. We were EMAILED twice confirming that an invoice had been EMAILED, then were told on the phone that they had no EMAIL address for us. Note the conflict here. We have yet to receive ANY of the promised invoices. No proofs of the checks were ever sent per promises on the website. Our logo was nearly invisible and the checks were not the color we had ordered. Aside from nothing being done correctly, misleading us and the Revdex.com regarding the truth is hardly an excuse. I have yet to confirm what we actually paid for the order or that we have been reimbursed for the fire kindling they have provided. I can only assume that their A+ rating was bought and paid for.

Initial Business Response /* (1000, 5, 2015/05/11) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction with...

how our company handled your situation with our current policies.
After researching this matter we are to inform you that per printing on advertising the handling fee per box $3.45 applies to all reorder customers like yourself. Per printing on line under Shipping/Delivery Options the Handling fee is disclosed in red letters and is automatically added per the number of boxes per the order. All promotional offers are offer code driven in your case per offer code entered on line is a re-order offer code; the handling price of $3.45 per box applies. Unless you have a free handling promotional offers code. As courtesy this time we are waiving the handling fee for the (4) boxes $13.80. Your account on file will be debited for the checks only, this will happen once the order is prints and ships. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because they are going to refund the handling charges which I did not know were going to be charged in the first place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.What concerns me is this is a typical situation for the customers of this business. I believe that this business intentionally misleads its customers.

I would like to take this opportunity to thank you for ordering from Check Gallery.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly...

evaluating our processes.   Concerning your recent question in which the additional amount total amount due of $57.80 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  You may keep this check order (4) boxes at the price paid of $25.05. Your first order with Check Gallery was the order eligible for introductory prices.  It was processed and shipped out on 06-20-14 (4) boxes.   Check Gallery does offer special promotion discount offers to re-order customers like you.  These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code.   Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands.  The offer for introductory prices printed on our ads is limited to new customers only.  This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,                                   ...⇄   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/07/02) */
I would like to take this opportunity to thank you for ordering from Designer Checks, where we are committed to providing the highest quality customer service. We do value our customers and their feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation. I can assure you we are currently evaluating these processes.
In response to your letter we would like to explain that after investigating this matter we are to inform you that per company all label orders are shipped from our facility with free, standard 3rd class UPS mail. Per printing on line all for all label orders must allow up to 17-20 business days for delivery after printing and shipping. Your (4) sets of labels order was checked out from our manufacturing as of 06-16-15. You should be receiving the package no later than next week. In the event that you don't receive your labels, Designer Checks will refund you the cost of the labels, and upon your request we will reprint the labels at no charge. You may call our Accounts Receivables Department at X-XXX-XXX-XXXX reference your order #XXXXXXXX.
I apologize for any inconvenience this issue may have created for you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 8, 2015/08/17) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are currently evaluating these processes. Per security procedure all calls are recorded.
After investigating this matter I would like to explain per security procedure all orders are subject to verification. All internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. No one touches these orders. Our system is fully automated; the information as entered on-line [redacted] be printed on check order, labels, and inks stampers, or any other personalized item. A credit has been issued to your credit card on file in the amount of $49.80 as of 07-29-15. Per UPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX your order was returned undeliverable return to sender unable to forward no such number.
The Ship to label address entered on line reads a different city listed as Clarksburg WV, same zip code. The information entered on line and printed on checks card line reads Salem, WV with same zip code. We have received the package as of 08-14-15. We have attempted to contact you by phone twice left messages on your recording. Please let us know if you would like us to re-send the checks at no charge. Please call our Accounts Receivables Department at XXX-XXX-XXXX and reference your order #XXXXXXXX or Revdex.com case number.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company really should look into better customer service people, however. Thank you.

Initial Business Response /* (1000, 5, 2015/06/22) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $66.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order with Checks Unlimited was the order eligible for introductory prices. It was processed and shipped out on 08-07-13 (2)-boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with having my balance cleared. Thank you.

Initial Business Response /* (1000, 10, 2016/03/21) */
I would like to take this opportunity to thank you for ordering Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I...

can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the additional amount due of $55.22 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 06-06-03 4/boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted].
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/03/22) */

Initial Business Response /* (1000, 7, 2016/02/03) */
I would like to take this opportunity to thank you for ordering from The Check Gallery, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your...

dissatisfaction with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly updating these processes.
I would like to explain that per printing in our website The Check Gallery does offer several options to assist you with your order. All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. No one touches these orders. Per printing on line and on all advertisements the handling fee applies to all introductory offers as well as re-orders. The offer code you entered on line is for re-orders in your case you did not entered the introductory offer code that applies to first time customers. As of today a refund credit in the amount of $27.85 has been issued to your Visa card on file. As a first time customer with The Check Gallery (2) box duplicate checks is $8.05, handling applies at $1.95 each box total of $3.90 with free shipping and free lettering. As a first time customer order the total price comes to $11.95.
I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address any of the concerns I pointed out in my original complaint regarding your business practices, such as why I was not allowed to cancel my order before it shipped out and why I was told that my order had shipped out when it couldn't possibly have done so due to the post office being closed on Sunday and then Monday (a holiday). At this point, I'm still waiting to hear back from my credit union as to whether or not I am entitled to a full refund; they have until the 17th to respond.
Final Business Response /* (4000, 11, 2016/02/22) */
Concerning your rebuttal as we explained on our response all on line orders once in the system, they are automatically transferred to our manufacturing for printing, no one touches these orders. Our system is fully automated. Your on line order was placed on 01-17-16, and the order shipped out on 01-18-16. The proper introductory offer code on the advertising was not entered or was not upgraded at that time the order was entered. Again all offers are offer code driven. In your case the introductory offer price of $8.05 applies to (2) boxes of duplicate checks are for the checks only. This offer does offer free lettering, free shipping; but no handling. The handling applies $1.95 per box with 2 boxes total of $11.95. As courtesy a refund has been issued to your credit card account on file in the amount of $11.95 as of today. You may destroy the checks.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/05/08) */
I would like to take this opportunity to thank you for ordering from Checks.com, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction, with how our...

company handled your situation and with our current policies.
In response to your dispute I would like to explain that our system is fully automated, and is offer code driven. Per procedure all orders are subject to verifications through our Security Department. Per printing on line this Value Checks offer does offers the lowest check price of $4.95 per box, this offer applies to first time buyers, or reorder customers. Free handling is not advertised on line because is not part of the offer. The handling fee amount is disclosed under the shipping options which are $3.25 per box. With free shipping option standard delivery (Untrackable), bulk mail up to 10-15 business days. However Checks.com does offer other delivery and faster options at the price listed on line. As a one-time courtesy the handling fee of $6.50 has been waived on your order. Your credit card account on file will be debited upon printing and shipping of the order for 2 boxes of checks and shipping the amount of $14.15.
I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.     Concerning your recent question in which the additional...

amount due of $33.88 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  Your first order was the order eligible for introductory prices.  It was processed and shipped out on 06-07-12 (1) box.  You may keep this order for the amount paid of $11.00.  Your order has shipped out as of 01-27-17, please allow up to 20 business days for delivery.   Checks Unlimited does offer special promotion discount offers to re-order customers like you.  Offers are sent by mail or e-mail.  In addition, these offers are personally addressed to the customer with a special offer code number on the order form.  Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/06/22) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes. All calls are recorded.
Concerning your recent question in which the amount due of $29.05 being disputed, we are writing to inform you that the on line payment with a credit card Visa ending on 6058 was not approved by your financial institution. This is the reason why you are receiving a bill. This information was provided on the first notice you received. An alternate method of payment is now due. You may pay on line or you may mail in a check payment. Your account will be properly adjusted upon receipt of payment.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
With this response from Styles Check Company, I was able to review past CC statements and discovered that, indeed, I had not been charged for my ordered checks. I have since called and paid via phone. Thank you, and I apologize for the misunderstanding.