Direct to Consumer

Thank you again for taking the time to send us a letter explaining your dissatisfaction with how our company handled your situation with our current policies.    After researching this matter, we are to inform you that per security procedure all calls are recorded.  Our system is fully automated and all offers are offer code driven Per your call on 6-28-16 our representative courteously attempted to explain the billing process for checks and deposits prices, these are (2) separate orders.  In your case the on line check order for the amount of $62.22 paid with credit card was approved.  The Deposit on line order in the amount of $13.44 was not approved by your financial institution.  Per printing on all re-order forms and advertising the handling fee per box $3.45 applies to all reorder customers like yourself.  As courtesy we have adjusted your account in the amount of $13.44 for the deposit slip order.  You may keep this order free of charge. Checks Unlimited does offer a variety of special promotion discount offers to all re-order customers like you.  These offers are sent by mail or e-mail, and are personally addressed to the customer with a special offer code number on the order form. We are closing this complaint there will be no further correspondence.   Again I apologize for any inconvenience this has caused you and hope for a future opportunity to service your account.   Sincerely,   Jo Ann B[redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Artistic Checks, who is committed to providing the highest quality customer service,   we strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to...

know. After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department.   All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. This means no one touches these orders. Per printing in our website Artistic checks does offer several options to assist you with your order.  For each unwanted option customer must deselect each option. In your case the fraud protection and the Ez Shield Plus are two separate offers you did not deselect each option.  Handling per offer code is not part of the offer, only free shipping.  Your account was charged as per offer code entered on line 2 boxes of checks at $15.95, with Ez-shield Plus, $10.90, and handling $2.95 per box total order amount $32.72, at this point you still had the opportunity to edit the order and not to complete the order.  Order was completed and submitted with payment by credit card.  I apologize for any inconvenience this has caused you. And hope for a future opportunity to serve your account. Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.    Concerning your recent dispute regarding your order, an additional refund has been issued to your credit card on file in the amount of $29.98.  Please allow (72) business hours for processing. Per your request on your original dispute you requested delivery of your order, another order was processed and shipped out as of 11-10-17 with expediated delivery.  Please destroy these checks, do not return to sender. Again, I apologize for any inconvenience this misunderstanding may have caused you.  Sincerely, Jo Anne [redacted].Direct Checks Unlimited Sales, Inc.

I found an ad in the local newspaper for Designer Checks, and since I had moved, thought to use them for checks with the new address. I filled out the form and mailed it with my check. I received a call from customer service that I had ordered checks from them 14 years ago, 2001, and was not eligible for the reduced price. The price for 4 boxes of checks was $54 more, plus the $19.50 I had already paid.

I told them to cancel the order, and she told me the order had already shipped. Who sends an order to someone with money being owed and doesn't give them the choice to cancel prior to the mailing? I was told to reject the checks and when they were returned, they would return my $19.50.

Had I been notified prior to the mailing, I would simply have cancelled the order and asked for a refund of my money. Now I have to deal with them in trying to get a return shipping label. Buyer beware!

I would like to take this opportunity to thank you for ordering from Styles Checks.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly...

evaluating our processes. Concerning your recent question in which the additional amount total amount due of $65.80 was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us and the collection agency.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  You may keep this check order (4) boxes at the price paid of $29.75. Your first order with Styles was the order eligible for introductory prices.  It was processed and shipped out on 06-04-06 (2)-boxes.  Styles Checks does offer special promotion discount offers to re-order customers like you.  These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands.  The offer for introductory prices printed on our ads is limited to new customers only.  This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.  To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.  I apologize for any inconvenience this misunderstanding may have caused you. Sincerely,                                   ...⇄ Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.     After investigating this matter, I would like to explain...

per security procedure all orders are subject to verification. Concerning your recent dispute, we are writing to inform you that an ACH refund has been issued to your checking account on file, in the amount of $55.73 as of 04-05-17. If you have any questions please contact our Accounts Receivables at ###-###-#### and reference your case number with Revdex.com.   I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  1) After submitting my complaint to you, I received a phone call from Message!Products agent, who informed me that when the Post Office was unable to deliver my articles to me, Message!Products policy requires the USPS to automatically return any undelivered products to their warehouse, where all the products are automatically destroyed.  This is done to protect their me, their customer from any unauthorized persons gaining access to sensitive information.  This information re-inforces my trust in this company and how they treat their customers.  I will continue to purchase products from this company.  The agent was very friendly and helpful as well.  2) I mentioned to the agent that when I visited their website, their were several phone numbers, but no live agents ever answered my call.  I was told that they would work to correct this issue.  3) I discovered the main reason for the shipping error is that the UPS does not deliver to USPS, and my local USPS does not deliver to my rural physical address.  In future transactions with Message!Products, I will either ship to my PO Box and pick it up there, or UPS to my physical address.  I have occasionally run into this issue with a few other vendors, and I understand it.  I'm very happy with the results and resolution of my complaint.  Thank you for your help!

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.    Concerning your recent question in which the...

additional amount due of $22.35 is being disputed, we are writing to inform you that your account was adjusted as of today, you now have a zero balance with us.   You may keep this (4) box order for the amount paid of $49.37.  As a return customer, you are still entitled to discounts. Per security reasons all documentation received with orders, is destroyed once the order is in the system in process.  Please do not send a payment.  I apologize for any inconvenience this misunderstanding may have caused you.  Sincerely, Jo Anne [redacted].Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/10/29) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service. Thank you for taking the time to send us a letter explaining your dissatisfaction with...

how our company handled your situation and with our current policies, procedures and our overall processes. I can assure you that we are currently evaluating these processes and we hope to make changes in the near future.
After investigating this matter we are to inform you that per company and security procedure all orders are subject to verifications this also being your case, your order was forwarded to our Security Verifications Department. Per your financial institution's security procedure it requires that a bill to and a ship to addresses are registered with them prior to processing of the order. Once the information is on file a three way phone confirmation will be done with your financial institution. Your order will be reinstated with free in-plant rush upon your request and once the ship to information has been updated with your financial institution. Or you might need to place your check order directly with your financial institution.
I apologize for any inconvenience this matter has caused you and hope for a future opportunity to service your account.
Sincerely,
Accounts Receivables Dept.
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial complaint reads, "I made the necessary changes." The response wasn't clear on the status of the order, if what the next steps are or a timeframe on any of the things listed to occur. Their response reads, "Your order will be reinstated with free in-plant rush upon your request and once the ship to information has been updated with your financial institution." Again, I already made the necessary changes to have both addresses shown with my bank. This was done when I spoke to the 2nd representative. It seems as if my complaint wasn't fully read or understood. Direct Checks Unlimited's response wasn't clear on what the next step is. Thanks for explaining the security measures that are taken but my issue was specifically the "customer service", not my misunderstanding of the process or procedures.
Final Business Response /* (4000, 9, 2015/11/10) */
In response to your rebuttal we have called you twice and left messages on your recording with no response. In order to reinstate your order you need to be available on the phone to verify the ship to address with your financial institution. This is a security procedure stablished by your financial institution. Another option would be to process your order with the same bill to address as the shipping address. Upon your request Checks Unlimited will re-reinstate your order with free in-plant rush, handling, and free Ups priority shipping. You may call our Accounts Receivables at X-XXX-XXX-XXXX please reference your order #XXXXXXXX.
I apologize for any inconvenience this matter has caused you and hope for a future opportunity to service your account.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2016/01/22) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $55.22 is being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance. Per printing on the ad as a return customer you are not eligible for introductory prices, but you are eligible for discounts. This time you may keep the checks (4) boxes at the price paid of $16.50. Your first order was the order eligible for introductory prices. It was processed and shipped out on 12-20-12 (4) boxes.
Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form. Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I really appreciate the fast and appropriate manner in which this complaint was handled. They definitely fulfilled my request.

I would like to take this opportunity to thank you for ordering from The Check Gallery.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly...

evaluating our processes.   Concerning your recent question in which the additional amounts total amount due of $24.35 and 21.85 (2 separate accounts) was being disputed, we are writing to inform you that your account balance was adjusted as of today. You now have a zero balance with us on both accounts.  As a return customer you are not eligible for introductory prices, but you are eligible for discounts.  You may keep these check orders (2) boxes at the price paid of $10.95 and 10.95. Your first order with Styles was the order eligible for introductory prices.  It was processed and shipped out on 10-8-13 2, boxes this applies to order #[redacted]. The other order was processed and shipped out on 11-08-06 2 boxes this applies to order#[redacted] (2)-boxes.  The Check Gallery does offer special promotion discount offers to re-order customers like you.  These offers are sent by mail or e-mail. These offers are personally addressed to the customer with a special offer code   Per printing on our ads, including 4Checks.com is a convenient online source for over 600 check designs from popular check brands.  The offer for introductory prices printed on our ads is limited to new customers only.  This applies only if you are purchasing products from a check brand or from another checking account that you have not purchased previously.    To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,                                   ...⇄   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks.com, we are committed to providing the highest quality customer service.   We do value our customers and your feedback.     After investigating this matter, I would like to explain that all offers are...

code driven regarding the internet orders per procedure once in the system, and submitted with payment on line. These orders are automatically transferred to our printing department for immediate processing.  At this point, no one touches these orders.  Per printing in our website Checks.com does offer several options to assist you with your order.  Your order on file has been adjusted in the amount of $11.24 as of 9-13-147 this credit applies UPS shipping charges. A new order free of charge has been sent to you a s of 09-14-97.  Please allow 10-14 business days for delivery.   I apologize for any inconvenience this has caused you, and hope for a future opportunity to serve your account.   Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

I am rejecting this response because:I feel under the circumstances with the extremely rude customer service and inappropriate way of this being handled at a very minimum a considerable discount is warranted.  There are hundreds of fraudulent emails that people get these days and the time I spent tracking this down only to be treated very rudely and threatened with collection and legal action was totally inappropriate and unprofessional! I have had my card declined due to the expiration date being past with other companies and ALWAYS received an email right away that it was declined and why BEFORE the product was mailed out.  There is no reason why your company could not do the same thing.  Instead it was handled very unprofessionally.I am expecting a response with a discount sufficient enough to have me at least consider using your company again.

Initial Business Response /* (1000, 5, 2015/05/07) */
I would like to begin by apologizing to you for the issues you have incurred with our company. We do value our customers and your feedback.
An unintentional error was made and your account was not automatically credited in our system. We...

have issued an electronic ACH refund to your checking account as of 05-05-15, in the amount of the overpayment of $31.44. Please check your checking account under deposits as of 05-06-15.
I assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminated. Checks Unlimited does value you as a customer and appreciates the feedback you have provided.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
I did receive my credit after harrassing them for over 8 weeks. I would definately not recommend this compnay. Thank you

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.     Concerning your recent question in which the additional...

amount due of $55.22 is being disputed, we are writing to inform you that your account was adjusted as of today, you now have a zero balance with us. As a return customer, you are not eligible for introductory prices, but you are eligible for discounts.  This time again you may keep this (4) box order for the amount paid of $16.50.  Your first order under this checking account was the order eligible for introductory prices.  It was processed and shipped out on 04-20-12 (4) boxes.   Checks Unlimited does offer special promotion discount offers to re-order customers like you.  Offers are sent by mail or e-mail.  In addition, these offers are personally addressed to the customer with a special offer code number on the order form.  Per printing on our ads, introductory prices are limited to new customers only. You may also use the re-order form provided with your order.  To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.    I apologize for any inconvenience this misunderstanding may have caused you.   Sincerely,   Jo Anne [redacted]. Direct Checks Unlimited Sales, Inc

I would like to take this opportunity to thank you for ordering from Designer Checks, who is committed to providing the highest quality customer service.   We do value our customers and your feedback.  Thank you for explaining your dissatisfaction with how our company handled your...

situation with our current policies, procedures and our overall processes.  I can assure you we are currently evaluating these processes.   I would like to explain that per printing in our website Designer Checks does offer several options to assist you with your order.  All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing.  AT this point no touches these orders. In your case you needed to change ship to address label with the same address as the bill to. As courtesy this time a refund has been issued to your credit card on file in the amount of $29.83.   I apologize for any inconvenience this has caused you.  And hope for a future opportunity to serve your account.   Sincerely, Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 10, 2016/01/05) */
I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. ...

I can assure you we are constantly evaluating our processes.
Concerning your recent question in which the additional amount due of $66.72 being disputed, we are writing to inform you that your account was adjusted as of today. You now have a zero balance with us. You may keep this order for the amount paid of $24.50. As a return customer you are not eligible for introductory prices, but you are eligible for discounts. Your first order was the order eligible for introductory prices. It was processed and shipped out on 02-23-10 4-boxes. Checks Unlimited does offer special promotion discount offers to re-order customers like you. Offers are sent by mail or e-mail. In addition, these offers are personally addressed to the customer with a special offer code number on the order form.
Per printing on our ads, introductory prices are limited to new customers only. To see if you have ordered from Checks Unlimited before, please call the number listed on the ad.
To accommodate your need for checks, we processed and shipped your order to provide you with the best possible service and quickest delivery time. When the order was processed, our system recognized you as a return customer and re-calculated your order at our regular low rates. This resulted in the bill you were writing about.
I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,
Jo Anne [redacted]
Direct Checks Unlimited Sales, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for adjusting our account.I did not know we had been customers in the past from 5 years prior. I found 2 ads in our last weekend paper for companies; Artistic Checks and also 4checks.com both companies have the same address as checks unlimited but with one # difference of P.O. box. I do feel that you perhaps keep changing the name a little so people do not know when ordering that they are repeat customers. I have learned my lesson not to order checks from any newspaper advertisements from now on, as I feel they are all the same Company with multiple names. Thank you for resolving this issue. I would like to add the quality of product was satisfactory, only the misleading advertising I have issues with. thank you

I would like to take this opportunity to thank you for wanting to order on line from Artistic Checks, who is committed to providing the highest quality customer service.  I can assure you we are constantly evaluating our processes.    Concerning your recent question in which you...

want to order online with introductory offer code 42HK, which is limited to first time customers this applies to accounts you have not ordered from. Our system will recognize your account and will change from introductory price to re-order price.  This offer applies to free shipping and free lettering, you must deselect all unwanted options.  Handling free applies as indicted on line per box.  Please note that as of 2016 for Artistic Checks, the sales tax fee of 6% applies for the State of Maryland this applies to all orders online, mail, and phone. I apologize for any inconvenience this misunderstanding may have caused you.  Sincerely, Jo Anne [redacted].Direct Checks Unlimited Sales, Inc.

Initial Business Response /* (1000, 5, 2015/04/27) */
I would like to take this opportunity to thank you for ordering from Checks,com, who is committed to providing the highest quality customer service. We do value our customers and your feedback. Thank you for explaining your dissatisfaction...

with how our company handled your situation with our current policies, procedures and our overall processes. I can assure you we are constantly evaluating these processes. For quality assurance and training all calls are recorded.
After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department. All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. At this point no one touches these orders. Your order was entered with a different address listed on Abbott Rd. In your case the order was returned to us undeliverable on 04-21-15, it has been properly destroyed. A credit refund has been issued to your credit card on file in the amount of $9.20. If you still would like to order please call X-XXX-XXX-XXXX and reference order #XXXXXXXX or the Revdex.com case number.
To ensure that our staff conducts itself in a manner that reflects the high regard we have for our customers, we have notified the proper department of your complaint. Your patronage is very important to us, and hopes that you will give us the opportunity to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
[redacted]
Direct Checks Unlimited Sales, Inc.

I would like to take this opportunity to thank you for ordering from Checks Unlimited, who is committed to providing the highest quality customer service, we strive to provide you the best possible service, and you feel that it fails to meet your expectations, it is important for us to know. ...

  After investigating this matter I would like to explain that per company and security procedure all orders are subject to verifications through our Security Department.   All offers are code driven in regards to the internet orders per procedure once in the system, are automatically transferred to our printing department for immediate processing. This means no one touches these orders.  For Mail in orders all documentation is destroyed once the order is processed and shipped out per security procedure.   Per printing in our website and on the re-order form Checks Unlimited does offer several options to assist you with your order.  For each unwanted option customer must deselect each option. In your case you needed to deselect and mark off the Standard Lettering (free) box as well the My Lines Message line. We have adjusted your account $5.00 you now have a zero balance with us.   I apologize for any inconvenience this has caused you.  And hope for a future opportunity to serve your account.   Sincerely,   Jo Anne [redacted] Direct Checks Unlimited Sales, Inc.