Dell Inc

Complaint: [redacted]
I am rejecting this response because:I paid $ 179.00 for the water damage and the computer lasted another 4 months, this is not acceptable.  I have also been advised by several computer repair shops that the sticker on back of my Dell is not a factory refurbished sticker, which brings to question whether the laptop was refurbished correctly; in closing, the laptop should have been in an as new condition which should last more than 4 months. I would like my laptop repaired correctly and returned back the way it should be at NO additional charge.  
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. Our representative provided technical assistance to the customer and the issue is resolved. We regret any dissatisfaction which may have been experienced and appreciate the feedback...

provided. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issue described in his correspondence. Our representative dispatched onsite service and confirmed with the...

customer that the issue has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our records indicate no charges for additional warranty and our representative requested more information from the customer. Our representative remains available to assist the customer and may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience.   Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:I got further problems with my laptop after Dell repair. Doesnt matter if the service was free or not, but Dell is fully responsible for the issues in the laptop after repairs.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative, per the terms and conditions of the sale,...

respectfully denied the customer’s request for the pricing error to be honored. [redacted] Our representative offered the customer a credit on a new order and the customer accepted. Our records indicate the order has been delivered and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com. Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that WHEN Dell has put me in contact with a Sales person AND provided me with a discount, THEN we can resolve this case.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As previously stated, Dell has intentionally left out key details of this transaction in an effort to avoid abiding by their own policies.  In my opinion, Dell is guilty of fraud, deception, bait and switch, and failure to abide by their own policies.  Dell may consider this closed; but, until I get a fully functional computer that I paid for or a full refund, I consider this case very much open.
Regards,
[redacted]

Dear Revdex.com,Our records indicate that Dell representative Sampath has followed up several times with the customer with no response.  The customer purchased this system January 19,2014 a return for credit is not an option.  We have no record of the customer contacting us within the first 30 days of purchase.    If the customer is having issues with the system she may contact Dell’s technical support representatives at ###-###-####.  Alternatively, we respectfully deny the customer’s request to return for credit or to apply this purchase amount to a new order.   We ask that she contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. The customer confirms the credit has been received. We regret the dissatisfaction...

the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

All of Dell’s representatives, regardless of location, utilize the same tools and processes to resolve customer issues.  As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location.  Dell representative, [redacted], has been in contact with the customer to address these issues however a final resolution has yet to be reached. We ask that the customer contact the representative at [redacted]@Dell.com for any further assistance he may need regarding this matter.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding the issue(s) described in his correspondence. Our records show that the gift card has been processed under...

order # [redacted]. Our representative also followed-up with Mr. [redacted] to confirm resolution. His request for compensation was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently attempted to contact the customer regarding...

their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] attempted to contact the customer on three (3) separate occasions. However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information.  [redacted] has also noted the customer’s order has been delivered.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted].  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative processed a credit to facilitate the customer receiving the full discount offered online. Our records indicate the duplicate order has been returned and the credit applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:When I purchased the unit it was not disclosed to me that I had to keep my receipt in order for my warranty to be verified.  The box of the unit and the receipt didn't say that.  I also went to both retailers and purchased a new system from Costco and BJ's and I asked if I had to keep my receipt in order for my warranty to be good, both stores replied to me saying no, that dell has record of it and if I loose my receipt it would not be a big deal.  I returned both systems that I purchased.  The representative from Dell could not even point me in the direction where Dell states that fact anywhere on their website or packaging or even the warranty paperwork inside.  I think it is absolutely disgusting that a company as large as Dell would not have made good by their warranty.  I really feel bad for the their customers that fall under a home category.The warranty and manufactured dates are provided by Dell and not by us.
Regards,
[redacted]

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with communication and processing expectations for Dell’s price matching policies.  We regret any miscommunication which may have occurred and appreciate the feedback.  Since the date of the submission, Dell records indicate our representative discussed the guidelines of Dell’s price matching policies with the customer and told him we would be unable to match the price that he requested.  As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case.  Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The refund was processed so I will accept that. I wish things would have worked out better as I did need the more powerful XPS computer desktop. Just for the record I have purchased around 12 Dell Desktops/Laptops since 2000.
Regards,
[redacted]

Today’s Date: 12/29/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets any...

inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I am rejecting this response because:I am aware that my warrenty is expired. However, the product I recieved from DELL computer has never worked to begin with. I am still requesting a replacement. 
Regards,
[redacted]

Today’s Date: 11/07/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence....

The customer states the second year of warranty on his purchased TV should have been free as per the promotion. At this time the agent has refunded the amount charged to the customer and apologized for the error. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any other questions or concerns.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc