Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative [redacted]...

authorized as a goodwill gesture for the customer to receive a $100 coupon for Dell products.  The representative explained that we no longer make this phone and no parts are available.  The representative is waiting for the customer to confirm that he has received the coupon.  We ask that the contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: I have already paid for extra warranty and I was offered a discounted rate of $160 plus tax.That will still bring me in almost paying $300 just for the repair.Please be a little bit understanding and accommodating to your customers who went thru a lot just to talk to your customer service where I have been transferred to too many people.I am very very disappointed on how you treat your customers like this.If I would have know, I could have NOT bought a desktop last year. (If I have a way to return it, believe me, I will)I will not ever ever buy from your company.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a...

replacement Dell system. Our records show that the replacement was delivered to Ms. [redacted] on November 18th, 2014. Our representative also followed-up with Ms. [redacted] to confirm resolution. Her request for refund was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

A Dell representative was assigned to this case and contacted the customer to address the contents of his correspondence.  The representative remains engaged however a final resolution has yet to be reached. We ask that the customer contact our representative at [redacted]@Dell.com for any further assistance he may need regarding this matter.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently made multiple attempts to reach Ms. [redacted]; however, has not been able to discuss the contents of her correspondence. We regret any...

dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly by email at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with Dell service and support and wants a discount for the purchase of a warranty extension.  We regret any dissatisfaction he may have experienced and appreciate the feedback provided.  Since the date of the original submission, a Dell representative contacted the customer and told him that Dell has no record of his purchase for a warranty extension, or an offer for a discount toward the warranty extension, for the service tag he provided.  Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering the customer a discount toward a future warranty purchase and no further attempt has been made to reach the customer regarding this case.  Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: Yes I am bringing up the old account because they are telling me that all I have is hardwarewarranty ont this compute, but I am still unable to log into my Dell account that she says has been registered by her, from her end.  I have used [redacted], that I have used with Dell from my initial de;; computer purchase, back in 2000 and can not open my account  for my old commputer when  trying to get to the hard ware updates I need to do on the Service Tag [redacted].  And when I try to log in with the new computer  that she registered  supposedly for me, Service tag [redacted], I CAN NOT LOG IN  WITH THAT SERVICE TAG EITHER.  #1, I do not know what email address she used when she registered it for me, as I have used both email addresses and sent her  attachments with each email address and shows as not valid  email address.  I will try to find those attachments and send them to you and then you tell me how I am  to take this and know that the new computer  is registered or  having warrynty on the hard ware, but no soft ware  of what may be installed on this computer.  I am hoping these attachments that was sent to her, make it to you and you can see  two different email addresses being used  and both showing  the following.  We are unable to match details you entered with our records. Your account will be locked if incorrect password is entered 6 times.  I didnt atempt to try 6 times because it was going to locked.  Therefore I can not find out  if this computer has been registered because I can not log in to  either email account I have.  I have no idea what is going on and why  she didnt give me the email address she used while registering this new computer for me.  I have not responded to Dell because I still get out of office emails and told to reach [redacted] at Dell | Advanced Resolution GroupPhone +[redacted].  No matter when I email her I get out of office  emails and nothing really written......I am to the point I am about ready to walk away from this and sorry I decided to  give Dell a  second.  I will wait for your response.  I can not believe she would register this new computer and then not let me know what information so that I could open  this account from the dell site.  I have not  responded to her last letter because [redacted]  could not be reached at the given phone number, and would get the out of office emails.
Regards,[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of Dell’s limited hardware warranty. As a...

goodwill gesture and in the interest of customer satisfactions, our representative processed two replacement units. Our records show that both replacement units were signed for by Mr. [redacted] on February 23rd, 2015. His request for yet another replacement system was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist within the terms of the Limited Hardware Warranty. Our representative may be contacted directly by email at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID:[redacted] Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative provided technical assistance to the customer. The...

customer reports that her issues are resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@DELL.com. Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
Dell might consider this issue closed, but I most certainly do not. They refuse to own the fact they sold me a high end computer with incompatible/underpowered parts, deliberately designed to fail when the warranty expires.
They lied to me, and have made no effort to offer compensation.
They are stating here that they have absolutely no intention of doing anything, so I fail to see the purpose in contacting the representative they listed, [redacted]@Dell.com. (He not the representative I was talking and emailing with.)
I would prefer that [redacted]@Dell.com correspond with me here, publicly.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: I know the Dell XPS 14 Ultrabook is out-of-warranty and my intention was to fix it by buying a new hard disk and the factory image to restore my PC; this all started because Dell did not provide the factory/restore image. I even bought a USB recovery disk from Dell; I never intended to demand a free fix nor free products, but Windows 8.1 was working and now I want to reuse the same product key, Microsoft says it's blocked.The product key should be working forever; it's not that you have a buy a new product key with each Windows restoration. The Windows 8.1 product key should remain working until the last this laptop dies. It's NOT my fault the product key is blocked. According to Microsoft, the product key ending with "QC736" is property of Dell and they should provide me with a working key. My laptop should be able to use this product key forever unless my motherboard gets damaged. The product key is branded in the BIOS/motherboard.I'm willing to come to a 50/50 solution so both us can be satisfied; I'm a Dell customer for years.Regards,[redacted]

Dear Revdex.com,Our records indicate the customer original purchase date was 2/12/2011. The date, the original invoice date, does not change with parts replacement, component replacement, or whole unit replacement. Batteries for portable units are considered consumable items and are covered under the Warranty for a period not to exceed one.  Please have the customer contact the representative by emailing at [redacted]@Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted]Dell Inc.

Dear Revdex.com,Dell representative [redacted] has followed up with the customer and authorized an exchange monitor records indicate the items have been delivered.  We ask that she contact the representative at [redacted] for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com,
Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situation.  The representative explained Dell reserves the right to cancel orders based on availability or price discrepancies as cited in the following...

disclaimer located on each web page:
“Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply.  Dell reserves the right to cancel orders arising from pricing or other errors.  
Please have the customer contact the representative by email at [redacted] with any additional concerns regarding this matter.
Sincerely
Executive Support Team
Incident
[redacted]
Dell Inc.

Complaint: [redacted]
I am rejecting this response because. Dell refused to honor their price I was promised twice. And instead has attempted to pull a bait-and-switch to try and get me to pay 25% for an identical item.
Regards,
[redacted]

Dear Revdex.com,
 
Thank you...

for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. The customer is keeping the products and states the issue is resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted] 
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was the only plausible outcome and I accept it.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I sent in my laptop to Dell and they resolved the issue for my screen, however, my laptop is now running painfully slow.  And upon checking the specs of my system, I found out that my memory was less than I expected, so I ordered new memory cards from Dell and I also left several voice messages and wrote a couple of emails to the Dell representative [redacted].  I even called today on his extension provided (Phone +[redacted], Extn: [redacted]), someone else picked up and said that I would let him know.  I never received any correspondence.  I never declined any help.  the Dell representative is consecutively being unprofessional and accusing me over and over again of things or events that haven't even occurred.  
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a free Dell...

Venue 8 tablet as the orders processed do not match the quote originally provided to the customer; however, as a onetime goodwill gesture, our representative offered the customer a coupon. The customer did not accept the offer. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] had the customer’s computer sent to the Dell repair depot and they replaced the hard disk drive.  The system has now been returned to the customer.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at:  [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.