Crestcore Realty, LLC

I have been at *** for month and have had plumping problems,roaches and mice problems
I have contacted crestcore weeks ago about the plumping in my home and yet still haven't had anyone to come outThe plumping started with my toilet running over, not I can't even take a both nor run any water in the house without the water coming out of the washer connection in the laundry roomI'm have no luck with these people whatsoever

Crestcore is the BEST! They have the best staff as well! I appreciate u guys ð???!

Stove out,kitchen socket is out upstairs sockets is out stove struck fire, they want spray for gnats, want fix bedroom door, toilets are old
I called about the gnats about months ago,I called about the stove strickin fire aboutmonths ago,the door a while ago and we call twice about the electric

I had a water leak in their property that took them months to fix and left me paying a $*** bill and they have not taking responsibility for
I have had problems with this property from day oneIt was supposed to be move in ready it was not The boards on the windows stayed on for over a week , when went in to clean before we moved in there was feces in the both bathrooms t toilets the carpet needed to be cleaned and the water was not on I got the lights turned on and the water and the problems began The backyard began to fill up like a lake I notified crestcore immediately and let them know of the problem it They sent someone three days later and left no one else come for three months mean time (I have children so the water is still on )three months Later they fix it then the bills start coming first one $called them second one $and $ just water all this going on a I still payed my rent on time plus the light bill My children did not have a Christma

I called and placed an emergency maintenance request on 9/at 9pm no one has contacted me regarding an eta I have no access to water or facilities
I placed an emergency request on 9/at 9pm to avoid over flooding or a high water bill the water was shut off from the streetAt 7am I called crestcore to receive an eta of my request no response I was referred to the office At am I spoke with Ms*** who provided exceptional service she took my information and stated she had to speak with the dept head since the owner of the home handle their own repairs I was not informed of this until after I signed my lease and had moved in I was under the impression that crestcore would provide all maintenanceIts now 3:41pm 9/still no contractor has been assigned nor do I have an etaMs*** gave me two phone numbers for a Mr *** XXX XXX-XXXX which was the wrong # I called her back she then gave me XXX XXX-XXXX number not in service I pay a month in Bartlett I've never b

Air conditioning unit not workingmaintenance team come out and change filters and not air is moving in the apartment and not safe to live in
I just signed my lease Friday 7/14/at *** and before than I asked my agent Kathy, at Crestcore Realtors, to have the apartment cleaned before moving in as there were bugs all over the placeThe apartment was cleaned up on FridayI walked in and immediately called and emailed her and said the air conditioner does not work and it was degrees in the apartment and it was too hot for me and my child to stay thereShe said to go and try to set itI told her this should have been taken care of if you had the apartment on the market for rentI asked her to have maintenance to fix it because where I was staying I had to be out by Tuesday morning so I can move in She said to go to the apartment and see if I could set the thermostat and to see if I could feel any air through the vents I called her back the same day, Friday

CHARGES ON MY PROTAL ARE NOT CORRECT AND EVERY TIME I TRY TO RESLOVE IT,*** IN COLLECTIONS WILL NOT LET ME SPEAK TO A MANAGER
WE HAVE CHARGES ON THE ACCOUNT THAT ARE NOT CORRECT.*** IN COLLECTIONS PUT THE CHARGES THERE AND WILL NOT LET MY HUSBAND RESLOVE THE ISSUSE WITH A MANAGERSHE HAS HUNG UP ON MY HUSBAND AND LIED AND TOLD THE OWNER OF THE HOUSE WE WAS NOT GOING TO PAY RENT WHICH FORCED US TO FILE BANKRUPTUY I HAD MY MONEY BUT BECAUSE SHE GOT AN ATTUIDE PROBLEM SHE DIDN'T WANT TO TAKE MY MONEY.SO WHEN I CALL THEY ALWAYS PUT HER ON THE PHONE AND SHE HANGS UP ON ME EVERY TIMEIT'S PLUMBING CHAGERS ON THERE THAT ARE NOT CORRECT.SHE GOES IN MY ACCOUNT AND ADD CHARGES WHEN SHE FEELS LIKE IT.WHEN I GO TO THE COMPANY THEY SAY YOU NEED AN APPOINTMENT AND WHEN I TRY TO MAKE AN APPOINTMENT,THEY GIVE ME THE RUN AROUND.I HAVE ATTEMPT SEVERAL TIMES TO SEE THE MANAGER BUT SHE ALWAYS MAKE IT HER BUSINESS TO NOT LET ME SEE ONE.THIS HAS BEEN GOING ON FOR A WHOLE YEAR NOW.I WANT TO SPEAK W

This company is the worst most unprofessional company I have evet dealt withThey are very negligent of customers and very unorganizedI
I have been battling with collections and leasing for almost monthsI have been BEGGING via email for a lease renewal and I have yet to receive the renewal but I get a call from collections every week speaking about the balance n requesting a renewalThere is a $invoice for no work done that has been disputed but no results just constant callsI finally got a text message from someone in leasing but still no lease renewalNow even though $is paid on time every month, there was a call with an eviction threat for the balance...THAT BELONGS TO CRESTCORE N THEIR NEGIGLENT EMPLOYEES IN LEASING AND MAINTENANCEQorst company everBut I have all paperwork needed for my courtdateEvery email and every textfor this horrible companyI will be seekong comprnsation for harrassment at this pointIm begging them to do their job and they are emb

Moved into house 6/18/18.*** discovered pipes missing/damagedCompany hasn't sent anyone to fix in days Now no one will answer my calls
Signed a lease with Crestcore Realty with a move in date of 6/18/ *** came to trun on utilities and discovered there was missing/damaged pipes So the they wouldn't turn on water Notified Crestcore, they said someone would be out on 6/18/ Nobody came Spoke to people on 6/one said that plumber would be there between 4:15p and 5:15pNobody came Called them at 4:45p on 6/letting them know the plumber as a no show and was told by Jalen that plumber would be coming by 5:45p No one came Called today and I was told that a maintenance order was placed and they could give me a time nor day the plumber would be out So now I am on day of no running water atmy home

My air has been out almost two weeks, I reported this issue to the companyThey came out three times and air still isn't fixed
My air had been out since Friday July 8, O reported this problem to the rental company, they sent a guy out to my home on Monday July still didn't resolve the problem because he needed approval to replace a line because it was leakingTwo days later two other guys show up found a electrical problem in the attic when they were trying to fix the lineNow I need an electrician to come outSo the next day the guy to fix the air came out again to tell me the unit in the attic was not compatible to the air conditioning unitSo I went to the office to see whats the problem, spoke to the office manager, she was sweet and said she will install temporary AC units in the window around 5p and they will resolve the issue on monday Nobody ever showed up on Friday to install the unit! So now this was another weekend without air! Now today on Monday, no one s

I put in a work order for my AC on April 25, A week later and work order has not been completed
On April 25, I created a workorder for my ACAfter nit hearing anything from the company
I called the customer service number to get a status of my work order on Thursday April 28, I explained to the rep ***, I have children in my home one being a month baby and the living conditions are unlivable because it is so hot.She told me the workorder was on hold waiting for the owners approval and gave me a email that I can use to email the company directly I sent a email right after my conversation with the rep and also sent a picture of the temperature on my thermostatWe went through the same issue this past summer with the ACI received a email back from.the company on Friday April 19, The response was The workers can not work when it is raining and we were on the schedule for April 30, They were to contact me if they needed to reschedul

Negligence of property and maintenance services
I have maintenance request of my refrigerator not cooling dated back to November 3,For the past year I have been living in this apartment without a proper working refrigerator.Throughout the year I have sent maintenance request and made phone calls to have my refrigerator fixed/repaired.I have called and left voicemail messages on the property managers line (***)*** still no phone call returnI have pictures of spoiled food due to refrigerator not cooling as well as copies of maintenance request that have not been completed.The onsite property is filthy and the laundry room is full of trash and can be hazardous if not cleaned soon.There is old furniture in front of the property that has been there since I moved in.This company uses private contractors for maintenance and they both do not correct issues presented to them.My rent is always paid on timeI'm never late paying my rent so im completely confused as to why absol

Myself *** an two children been moved in a bdr applied for 2bdr badly water damage an mold holes in walls .Not ready
We purchased dubplduplex 2nd of December rent an deposit paid 12-15-17, registration fee paid 12-15-app fee per adult on lease adults

No air in unit have been in unit for a week with a small child
I moved in unit on friday July the central air was suppose to be fixed and the unit ended up needing replace no air unit was replace I was told someone would be by to install air and there is still no air in the house the temperature outside and inside is extremely high for anyone to stay in the house

I have been to the office numerous of times about the electrical issues I have to run extension cords
I have been in the home since March 9, stressing with the issues from flooding humanity to electrical issues and they just recently fix the plumbing on the April 9, and the electrical issue is still going on and I have no ac due to the electrical issues and thats why I haven't paid my rent so now they telling me that im in process of eviction on next Friday at 10am I have been othing but patient with this situation as a tenant and not been reated fairly

First offMy tub has been molding and chipping paint for over monthsive put in service reuests mnths agono one has contacted me about them
I have put in over service requests within months about this matterCrestcore cancelled my request and lied like the tenant(I) cancelled the requestI have provided pictues of the the tub even the property manager *** *** said she wouldnt be bathing in a tub that looked like thatIve called code enforcement and they havent got back in touch with me yetthey are supposed to contact you with hoursit has been mnths and still no contactThe people that answer the phones are rudethey hang up on you any time they feel like itI have never disrespected anyone in that officeI will not be renewing my lease with themIve already had to pay 230$ out my pocket to pay for my air unit to be fixed onceThis is theire resposibilty!!!

I HAVE BEEN IN THIS HOUSE AT *** FOR A LITTLE OVER WEEKS WITH NO AIR AND A BAD REFRIGERATOR IN THE HOUSE THAT REAKES AND HAS DEAD ROACHES
I MOVED IN ON MAY 10TH, THE AIR HAS NOT WORKED AND THERE WAS A REFRIGERATOR LEFT IN THE HOUSE THAT DOES NOT WORK, HAS A FOUL ODOR AND DEAD BUGS IN ITI HAVE CALLED CRESTCORE SEVERAL TIMES, I HAVE BEEN TO THE OFFICE AND I STILL HAVE YET TO HAVE RECEIVED ANY SERVICESI SPOKE WITH VAL WHO ASSURED ME I WOULD HERE FROM SOMEONE NAMED DANIELLE OR DAWNIELLE(MANAGEMENT)TO DATE, I HAVE NOT HEARD FROM HERTHIS IS *** POOR CUSTOMER SERVICEI HAVE ONLY BEEN A TENANT FOR OVER WEEKS AND CAN'T GET ANYTHING REPAIREDKIDS ARE OUT FOR THE SUMMER, I CAN'T EVEN BUY A REFRIGERATOR BECAUSE THE WON'T COME CAP THE WATER LINE OFF AND REMOVE THE OLD ONETHE LEASE STATES THAT CRESTCRORE HAS TO REMOVE ANY APPLIANCES FROM THE PROPERTYI AM BEYOND FRUSTRATED AT THIS POINT AND WOULD LOVE FOR THESE ISSUES TO BE RESOLVED ASAPTHE HOME IS OLDER AND HOLDS A HORRIBLE S

We have been requesting repairs since September and haven't seen a maintenance person once
We are renting a house and halfway through our lease our landlord hired Crestcore to manage the property For the most part the house is what we want and the price is fair, but the house is over years old so it does need a fair amount of minor repairs from time to time and we have not had any luck getting simple repairs made The fence in the back yard is rotting and the neighbors dogs are able to push the boards in with their noses and that should not happen The garage door no longer closes on it's own; we have to get out of the car and guide the door down on the tracks for it to close Lastly, the ceiling fan in the office literally fell out of the ceiling when the housing on the fan broke, so the fan needs to be replaced We have been periodically been putting in repair requests since September, but no maintenance person has ever shown up When we look at the account online, our ma

This complaint involves the business practices and customer service of Crestcore Realty
I entered into a contract with Crestcore Realty to manage a property that I ownI have had two sepreate tenants during this timeThe tenant that I currently have has been very late with rent payments which she has never paidI sometimes have to call the office to ask if she is even going to paySometimes its been past the 16th of the month.Rent is due at the first of the monthTwice they issued a writ of eviction which they charged me for when this was not stated in my contractNow the tenants have gone for several months with no heat in the home which caused the pipes to burstThey have charged me for this which is outrageous since my
negligent tenants caused the damageAlso Crestcore didn't have the decency to call me & tell me about the extensive damageAlso after my first tenant vacated the house someone entered the home &
stole furniture & other valuable itemsCrestcore had put a

My dishwasher has never been usedI told the office I wanted to have the dishwasher repaired because I was resigning my lease and when I tried to use it, I found out it didnt workThey approved the work order but did not tell me I had to pay for itThey charged my account dollars and said it was my responsibilityMaybe I wouldn't be so upset if the dishwasher worked after the repairs but it still doesnt work and I am being charged for itI was also told they would file an eviction on me if I didnt pay it in full because my account reflected I owed moneyThe office staff is showing me more and more how unprofessional they areI hate I signed a new lease because at this point I want to move outI am very disappointed in how I was treated and not taken serious at all