Crestcore Realty, LLC

CrestCore gives misinformation and when confronted with it, does not answer I feel in love with a house from CrestcoreAfter calling and confirming with two operators and their website that it was 3x, I applied for the house only to be told next day we were denied it because the owner wanted 4x the rentIf we had known this we would have never wasted $on the application fee that is not refundableI worked with Debbie and really tried to find a house with CrestcoreHowever, due to issues such as houses having rat feces, one didn't even have a refrigerator hook up or poorly taken care of, we had to say noWhenever the fact that we were given wrong information was mentioned , we wouldn't get an answer back but would get an answer if interested in a houseA family member then called to confirm the 3x times the rent and were told it was 3xAlso that the application fee is $not $When the operator was asked their name, they hung up without answering

We moved into a rental home in January We being my roommate & her children along with myself and my childrenNow, I actually didn't start living in I actually have several issues at this time Issue # This company along with the owner is trying to charge us for the plumbingThere are two things wrong with thisThe charge is $Firstly, our lease states that we are responsible for fixing issues that are $& underThe second problem with this is the last set of plumbers that came out stated that tree roots were growing into the plumbing So, we do not own this homeWe are renting itIf tree roots were growing under the home then that is not our responsibility to fixIt's the owners Issue# When we moved in we were assured that there were no pests in the home including termitesHowever, when we had two different pest control companies come outThey stated that we had termitesTermites that had been in the home for months to a yearAt the time they cam

I moved in house in January house been with out air for months I have year old Baby & months pregnant Issue fine

I have been without any water for more than days after a pipe burstI have called and stopped by the office and no repairs have been made I made a call to the Crestcore regarding a busted pipe Friday before New Years Day I explained the pipe busted and was pouring water into the house and into the neighbors back yard I was asked did I know how to cut the water off from the streetI advised I didn't and she said she would mark this call as an emergency A week later the water had not been cut off and another pipe busted inside the house I called MLGW in attempt to mitigate my damages They did come and cut off the water The water remains off and I have no where else to live and I have continued to pay rent in a timely manner I have reviewed several other complaints about busted pipes but appears they were repaired I have not had any return contact from CrestcoreI even stopped by the offices on Summer to discuss this matter in person and also mentioned the heat was

We have been requesting repairs since September and haven't seen a maintenance person once We are renting a house and halfway through our lease our landlord hired Crestcore to manage the property For the most part the house is what we want and the price is fair, but the house is over years old so it does need a fair amount of minor repairs from time to time and we have not had any luck getting simple repairs made The fence in the back yard is rotting and the neighbors dogs are able to push the boards in with their noses and that should not happen The garage door no longer closes on it's own; we have to get out of the car and guide the door down on the tracks for it to close Lastly, the ceiling fan in the office literally fell out of the ceiling when the housing on the fan broke, so the fan needs to be replaced We have been periodically been putting in repair requests since September, but no maintenance person has ever shown up When we look at the account online, our ma

Stove out,kitchen socket is out upstairs sockets is out stove struck fire, they want spray for gnats, want fix bedroom door, toilets are old I called about the gnats about months ago,I called about the stove strickin fire aboutmonths ago,the door a while ago and we call twice about the electric

A C Unit is not workingNot giving enough power weeks I have small children in the house

Crestcore refuses to fix my the stove I've been complaining about over a year and they refuse to get rid of the gnats I have been trying to get crestcore help for about a year they never respond, my stove is out ( burner) it caught on fire twice, and those gnats is coming from the sewage pipe and they are taking over my house and they gets all over my food, I have been paying them faithfullyI just want the job done!

Constantly saying they didn't receive my rent but I have the receipt to show because it was sent to my email On August 3,my rent was paid electronically when they received it they sent a payment receipt,t then August7,they sent a email saying payment return however nothing was return and they put a 139.00$ return fee on my balanceAugust8,sent another 695.00$ through it stated e payment settled I called crestcore and it's foreign people picking up the phone you can't go in the office to talk to anyone you have to talk on the phone they charging you s extra 5$ if you put your rent in the drop box so they want your bank info so Augustthey sent a email saying another return payment and they have been during this every since I filed a chapter back in June 22,now they are constantly saying they didn't get my rent payment but I have the receipts for both transactions that they received the rent ...please assist me in this my next step is getting the local news inv

As of January the day of my move in day I have had no hot water,heat or gas at my residents I have been in contact with crestcore realty since the day I received my keys and made it to my home with these issues [redacted] has told me that they told management that they couldn't hook my heat, hot water and gas until the proper paperwork was released on the work that was done on the home; they have failed to do soI have given me them dollars to be able to live with amenities that are suppose to be a given but they refuse to come and fix

I called and placed an emergency maintenance request on 9/at 9pm no one has contacted me regarding an eta I have no access to water or facilities I placed an emergency request on 9/at 9pm to avoid over flooding or a high water bill the water was shut off from the streetAt 7am I called crestcore to receive an eta of my request no response I was referred to the office At am I spoke with Ms [redacted] who provided exceptional service she took my information and stated she had to speak with the dept head since the owner of the home handle their own repairs I was not informed of this until after I signed my lease and had moved in I was under the impression that crestcore would provide all maintenanceIts now 3:41pm 9/still no contractor has been assigned nor do I have an etaMs [redacted] gave me two phone numbers for a Mr [redacted] XXX XXX-XXXX which was the wrong # I called her back she then gave me XXX XXX-XXXX number not in service I pay a month in Bartlett I've never b

I have been extremely patient waiting since February for repairs to be done with no resultI pay my rent without being delinquent I moved in to [redacted] in Nov of I'm having issues with my air conditioning, roof leaks and possibly moldI have been calling with theseConcerns since February of with no resultI'm not asking them to do anything other than what they are supposed to doI have been dealing with the heat inside my town home and they don't seem to care The water damage to the roof has caused clothes to be damaged and has created an ant issue which I was told is my responsibility to take care of because they don't offer pest control after the first thirty daysI would like for them to make these repairs in a timely mannerI don't feel like months is a timely manner

Customer service just has been awful and tiring We rented a house through Crestcore, when we first got the house we were told that the company would do a point inspection prior to moving in and do any repairs needed (The house needed a Heater, AC, and various other repairs)We moved into the house on April 6th, and non of the repairs nor inspection were doneAfter moving in we started noticing more things that needed to be repaired; there was a terrible water leak is various places of the house, there was a gas leak, the house still did not have a heater nor ACWe contacted Crestcore about the issues to have them resolved and they told us that they would have a technician come out for the repairs the following weekNo one ever showed upWe contacted Crestcore again and was given the same response that someone would be out to fix the problems we were having and still to no availDue to how bad the water leaks were the water had to be shut off by [redacted] to prevent damage t

had full contact with the rep of Crestcore .Looked at a housePut in an application on the houseNever spoke to or heard from again I contacted [redacted] with Crestcore properties about a house on [redacted] on Monday Feburary 27thWe had contact all day Monday and TuesdayOn Tuesday, Feburary 28th , I went to look at the propertyShe told me to put in an application ASAP because her friend was also interested in the propertyI did so as soon as I got home The application fee was $I let her know that the application had been completedShe never responded back to me EverI contacted her on Wednesday March 1st and again on March 2nd and 3rd No contact after paying money for a service of any kind espin realty is unacceptable and poor practice

A leak in the ceiling that was suppose to been repaired before we moved in Move in was delayed because a leak in the ceiling had been discoveredMoved in on the 16th of Febraury the house was still not ready for move in it had no heat which I put in several requests & it wasn't repaired until a week later, water poured out the floor boards into hallway when trying to wash clothes leak under the kitchen sink & the ceiling is still leaking called & even went to office in person & they continue to lie about sending someone out or say someone being out but I'm home all day the room where the leak is has a foul odor coming from it & the ceiling is starting to leak Brown fluid and it smells it is now March and ceiling is still not repaired & they refuse to prorate rent for the inconvenience

Will not make service call upon receipt No water heater, water line to toilet,mailbox,AC unit,rusty vent hood Most of all hard to get answers Help me Looking to do what's right

Crescore Realty is the worst property leasing company I have dealt withthey refuse to fix anything within in the home, refuses to take responsibility for the miscommunication of the leasing agents and crestcore as a wholetheir contract is terrible and puts crestcore at no fault for the issues that goes on with in these uninhabitable homes they lease to the public before and during their stayeverything is outsourced except for signing your lease and paying rentnoone answers the phones half of the time the front desk is set to do not disturbthey have people who work for home to handle issues as well as a maintenance line that is not located in memphisthe maintenance workers seem to be instructed to only do patch work on the homesthey have no true concern for their tenants only concerned with collecting rentthe home owners as well as crestcore are robbing people of a peace of mind and good health they only respond to things that will make them look bad in the public eye to future tenantsbut I encourage any and everyone to avoid using their services

My wife and I went to look at a property today from Crestcore, and when we walked up to the house, a young gentleman greated my wife and I at the doorAsked if he could help us and said his name was Ben and he did estimates for Crestcore and said the home should be ready for viewing in roughly weeks, very nice and polite gentleman...He welcomed us in anyway and told us not to judge until we saw the finish product...He talked very highly of the company and seemed very enthusiastic about his job and told us all about the company and how great everyone is...He made us feel very comfortable and my wife and I are looking forward to choosing crest core as our property management company

Central air/air conditioner units not provided as promised. In February I spoke with rep [redacted] about unresolved Maintaince issues and let her know that I have no way to get air in the home and Don't need to be hot in the warmer months. She informed me she got approval from the homeowner to install central air and that it would be done sometime in March so as a reminder I put in a request on 3/17 to have air installed. I haven't received any updates on when it will be installed when reaching out to [redacted] or Maintaince who did confirm air was approved by owner. A Maintaince man entered the home without warning on April 30 claiming he was told to do a move in inspection and thought no one lived here but retracted that statement after I told him we have no air and then he said he was there to check if the home can get central air installed and needed to get quotes on cost. He counted the rooms and stated air conditioning units may be installed since the bars on the back windows

First offMy tub has been molding and chipping paint for over monthsive put in service reuests mnths agono one has contacted me about them I have put in over service requests within months about this matterCrestcore cancelled my request and lied like the tenant(I) cancelled the requestI have provided pictues of the the tub even the property manager [redacted] said she wouldnt be bathing in a tub that looked like thatIve called code enforcement and they havent got back in touch with me yetthey are supposed to contact you with hoursit has been mnths and still no contactThe people that answer the phones are rudethey hang up on you any time they feel like itI have never disrespected anyone in that officeI will not be renewing my lease with themIve already had to pay 230$ out my pocket to pay for my air unit to be fixed onceThis is theire resposibilty!!!