HI.I PAID THE WEB FOR ONE YEAR MORE.THEY RECEIVED $15.17, BUT I CAN´T OPEN MY WEB.IF THEY DON´T PERMIT ME USE IT, I JUST WANT THAT THEY COME BACK MY MONEY.I PAID THE WEB )THE RENOVATION THE WE), BUT IF CAN´T OPEN IT... THIS HAVEN´T SENSE.THANKS.
My phone number is listed on an account that is not my own. I have one account. If they did something internal, maybe creating a new account number for some strange reason, then that is their internal process. I do not authorize my phone number to be listed on an account that is not my own. I consider it fraud on the part of Godaddy and will take action based on that. They can do whatever they want to do with that account if they want, but my phone number must be removed. I am seriously considering cancelling all my services with Godaddy at this point, but the issue will remain and it is unacceptable. My phone number MUST be removed from this other account that is not my own.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement provided by GoDaddy cannot be true. Yes they did fix my service and still refunded the $3.51 anyway, but did not give me a free year of service. They just simply never refunded the original year of service that I did not order. The receipt # is [redacted], issued on 01-15-2015, in the amount of $99.62. I have written confirmation from the bank that this refund never took place. This would be the last step in resolving this matter completely.
Regards,
[redacted]
Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast with me. Thanks[redacted]
I marked the account NOT to auto-renew. I know this for sure because I also own a [redacted] which I kept. This is an error in your system.I also specifically requested to be contacted in writing, and your representative left me a voicemail.The requested resolution is to terminate inventingpointb.org NOW and to refund the charge. This is not operating in good faith.Also, the credit card was declined because you have a version from three credit cards ago. Please do not insinuate to Revdex.com that my credit is poor. It's not. Your system makes it very hard for customers to update their card information. Given that you froze my account and could not tell me why, perhaps you should check your own system. I think if a customer says they cancelled an auto renew, that should count for something, and it doesn't seen to here.You're taking advantage of your role as a tech platform, hiding behind the time required for customers to call you, and not really solving the problem. Regards,[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 9, 2014, our customer purchased a domain name for a two-year term in an...
online transaction. On August 18, 2016, our customer subsequently renewed the domain name manually for a one-year term.On November 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain name for another two-year term. Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service period. The domain name was renewed in good faith to honor the agreements with our customer.GoDaddy does require a valid payment method on file if there are active products in the account as outlined in the agreements above, which the customer agreed to at the time of purchase. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is non-refundable. Our customer may want to review other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 6, 2017, our customer contacted GoDaddy’s customer care to request that...
their remaining In-Store Credit ($142.43) from previous refunds be cashed out. With all refunds, they can only be provided to the original payment method used on the original transaction. The refund for the In-Store Credit was sent to the original payment method on file for the transaction.Our customer has indicated the original payment method has been closed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. For their convenience, they can provide the financial institution the ARN (Acquirer Reference Number) our office has provided to them directly via email.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.
As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account.
Our customer is correct; account deactivation is not an option they will find in their account. The process of deactivating an account must be completed by support staff following security validation of the account by our customer. This is done via phone or chat support, not postal mail. Additionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customer. Should they require assistance with product cancellation, our support staff will gladly assist them.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer pre- and post-expiration. Account management is solely a customer responsibility and our customer agreed to this when they purchased hosting services through GoDaddy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did not speak to the horrible service that was provided... while yet their claim through media and PR is that they have the 'best' customer service. They also did not speak to the fact that their technical staff could not fix, but did break the name servers multiple times and could not tell me why even after 3 calls and sitting on hold for days. Plus did not respond to the emails lost and business potential lost along with my time lost with their technical mistakes.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. GoDaddy’s customer care agents are not able to cancel domains on behalf of a customer.Once the domain is canceled, our customer may contact our billing teams via phone or chat to request a refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between the dates of April 17, and April 26, 2017, our customer contacted our customer...
support team regarding the form mail from their website not being received. A ticket to investigate the issue was created on April 19, 2017.On May 2, 2017, our Email Operations Department received resolution from Cloudmark stating our customer’s emails were being bounced as a direct result of our customer's website and its reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and similar threats that affect email.GoDaddy is not responsible for the content found on our customer's website and the consequences of that content.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy's technical support staff worked diligently and vigorously to investigate all technical issues our customer experienced.An email was sent to our customer on May 2, 2017, informing them of our findings. Once or customer has removed the malicious content and secured the vulnerabilities on their hosting plan, they may contact our customer support team with the steps taken to have their website reviewed and the email block removed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Our customer has two active GoDaddy accounts, each with an active domain. On September...
12, 2017 and October 25, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question, each for a two-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent expiration notices to our customer via email before the domains’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client handles the email once received. If our customer changes their email address, we simply have no way of knowing what their new one is unless they inform us by updating their account. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Domains automatically renewed for multiple years must typically be canceled within 5 days of renewal. Our customer did not contact GoDaddy’s Customer Care until November 15, 2017, and was properly informed the domains are outside of refund eligibility. If our customer no longer wishes to keep these domains they may want to explore other options, such as auctioning or selling them. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns.It appears the complainant’s concerns are in relation to GoDaddy.com, LLC, and not Blue Razor Domains, LLC.Upon conducting business with GoDaddy, the complainant acknowledged and accepted our agreements, found at...
[redacted].On September 15, 2017, the complainant contacted GoDaddy’s Customer Care team multiple times to request our agents add a photo to their WordPress website on their behalf. Our agents correctly informed the complainant we are not able to manage the design of their site for them, but can direct our customers to useful information, such as help articles.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The complaint created a website that featured a function to generate emails to a specific address. The complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensation. The complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaint. The creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive email. GoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainant. In the initial complaint we were able to address each point provided within our response. As previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account. Again, the complainant had made a modification to their domain settings by enabling domain forwarding. This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party. However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not working. The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and settings are a customer responsibility. If the complainant has the nameservers needed for their third-party website, our 24/7 Customer Care can assist them in the steps needed to modify the nameservers. They may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
1) I would need assurance that this move back to Cpanel will fix the booking problem as I question that it will.2) They would need to refund the entire amount they charged for managed WP as they never should have moved my site3) They would need to refund the $80 they charged for premium support that I never should have needed and still has not fixed my site4) Why are they saying the email is my problem? This is a basic feature that our business relies on. My site has NEVER worked properly. These site problems are costing me measurable revenues daily. All I am looking for is the site and features I paid for originally to work as they should and all the additional monies that I should not have had to spend returned to me. [redacted]###-###-####
GoDaddy ignored the fact that it used an offer of "free" hosting as an inducement to register a domain name for two years and then to extend it to 2018. But for that inducement, neither the original registration would have been agreed to nor would the extension (solicited by GoDaddy) been agreed to. Pursuant to the inducements, GoDaddy was paid in advance for service until July 2018. Notwithstanding the company's regrets or choices, those are its concerns, not mine. GoDaddy has not acted in good faith, has indicated that it will not provide the service paid for in advance due to its inducements and has reiterated its intent to default on the terms of the contract. I have found no clause or section in the GoDaddy Terms of Service that permits it to terminate a contracted service before the full term of that service has been fulfilled and, in its response, GoDaddy has not referenced any such clause or section. The company intends to commit fraud on 30 April 2016.Its willful intention of default is nothing at all like a company ending support of a product. In that instance, the customer still retains whatever was purchased. In the instant case, the seller, GoDaddy, intends to make the service unavailable before the term contracted for and paid for in advance has expired. That is a default that will result in damages to the purchaser. By GoDaddy's own statements, once GoDaddy defaults, I will have to hire someone to move the web site somewhere and pay additional fees to host the web site at least through the original contract term.GoDaddy has already stated that it has the ability to move the web site and continue to provide hosting service through the original term. The only issue is that GoDaddy insists on being paid additional sums to simply fulfill the contract already paid for. There is nothing that is beyond GoDaddy's control or ability by its own statements. I insist that GoDaddy fulfill the terms of the original contract at its own cost and expense.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has requested assistance outside of our agreed Statement (and scope) of Support. Additionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On October 17, 2012 the complainant Multiple Domain Names with Protected Registration for a one-year term. This is for the service period ending October 18, 2013.These Domain Names subsequently renewed on• October 17, 2013• October 19, 2013• October 17, 2014• October 18, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complaint has requested a refund for the most recent renewal of Domain Names with Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has processed a chargeback with their credit card's issuing institution. Per our Terms of Service, the associated products have been removed from their account and the applicable funds have been returned to the institution in question. The complainant’s chargeback and subsequent investigation have effectively tied our hands. There are currently no active products or payment methods remaining in the complainant’s account.EDUCATION: The complainant might find this article on cancelling Protected Registration useful.Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
HI.I PAID THE WEB FOR ONE YEAR MORE.THEY RECEIVED $15.17, BUT I CAN´T OPEN MY WEB.IF THEY DON´T PERMIT ME USE IT, I JUST WANT THAT THEY COME BACK MY MONEY.I PAID THE WEB )THE RENOVATION THE WE), BUT IF CAN´T OPEN IT... THIS HAVEN´T SENSE.THANKS.
My phone number is listed on an account that is not my own. I have one account. If they did something internal, maybe creating a new account number for some strange reason, then that is their internal process. I do not authorize my phone number to be listed on an account that is not my own. I consider it fraud on the part of Godaddy and will take action based on that. They can do whatever they want to do with that account if they want, but my phone number must be removed. I am seriously considering cancelling all my services with Godaddy at this point, but the issue will remain and it is unacceptable. My phone number MUST be removed from this other account that is not my own.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement provided by GoDaddy cannot be true. Yes they did fix my service and still refunded the $3.51 anyway, but did not give me a free year of service. They just simply never refunded the original year of service that I did not order. The receipt # is [redacted], issued on 01-15-2015, in the amount of $99.62. I have written confirmation from the bank that this refund never took place. This would be the last step in resolving this matter completely.
Regards,
[redacted]
Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast with me. Thanks[redacted]
I marked the account NOT to auto-renew. I know this for sure because I also own a [redacted] which I kept. This is an error in your system.I also specifically requested to be contacted in writing, and your representative left me a voicemail.The requested resolution is to terminate inventingpointb.org NOW and to refund the charge. This is not operating in good faith.Also, the credit card was declined because you have a version from three credit cards ago. Please do not insinuate to Revdex.com that my credit is poor. It's not. Your system makes it very hard for customers to update their card information. Given that you froze my account and could not tell me why, perhaps you should check your own system. I think if a customer says they cancelled an auto renew, that should count for something, and it doesn't seen to here.You're taking advantage of your role as a tech platform, hiding behind the time required for customers to call you, and not really solving the problem. Regards,[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 9, 2014, our customer purchased a domain name for a two-year term in an...
online transaction. On August 18, 2016, our customer subsequently renewed the domain name manually for a one-year term.On November 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain name for another two-year term. Per the terms our customer agreed to, domain names which automatically renew do so for a period equivalent to the length of the original service period. The domain name was renewed in good faith to honor the agreements with our customer.GoDaddy does require a valid payment method on file if there are active products in the account as outlined in the agreements above, which the customer agreed to at the time of purchase. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is non-refundable. Our customer may want to review other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 6, 2017, our customer contacted GoDaddy’s customer care to request that...
their remaining In-Store Credit ($142.43) from previous refunds be cashed out. With all refunds, they can only be provided to the original payment method used on the original transaction. The refund for the In-Store Credit was sent to the original payment method on file for the transaction.Our customer has indicated the original payment method has been closed. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. For their convenience, they can provide the financial institution the ARN (Acquirer Reference Number) our office has provided to them directly via email.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.
As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account.
Our customer is correct; account deactivation is not an option they will find in their account. The process of deactivating an account must be completed by support staff following security validation of the account by our customer. This is done via phone or chat support, not postal mail. Additionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customer. Should they require assistance with product cancellation, our support staff will gladly assist them.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy proactively notified our customer pre- and post-expiration. Account management is solely a customer responsibility and our customer agreed to this when they purchased hosting services through GoDaddy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did not speak to the horrible service that was provided... while yet their claim through media and PR is that they have the 'best' customer service. They also did not speak to the fact that their technical staff could not fix, but did break the name servers multiple times and could not tell me why even after 3 calls and sitting on hold for days. Plus did not respond to the emails lost and business potential lost along with my time lost with their technical mistakes.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. GoDaddy’s customer care agents are not able to cancel domains on behalf of a customer.Once the domain is canceled, our customer may contact our billing teams via phone or chat to request a refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between the dates of April 17, and April 26, 2017, our customer contacted our customer...
support team regarding the form mail from their website not being received. A ticket to investigate the issue was created on April 19, 2017.On May 2, 2017, our Email Operations Department received resolution from Cloudmark stating our customer’s emails were being bounced as a direct result of our customer's website and its reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and similar threats that affect email.GoDaddy is not responsible for the content found on our customer's website and the consequences of that content.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy's technical support staff worked diligently and vigorously to investigate all technical issues our customer experienced.An email was sent to our customer on May 2, 2017, informing them of our findings. Once or customer has removed the malicious content and secured the vulnerabilities on their hosting plan, they may contact our customer support team with the steps taken to have their website reviewed and the email block removed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Our customer has two active GoDaddy accounts, each with an active domain. On September...
12, 2017 and October 25, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question, each for a two-year term, and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.While GoDaddy sent expiration notices to our customer via email before the domains’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client handles the email once received. If our customer changes their email address, we simply have no way of knowing what their new one is unless they inform us by updating their account. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Domains automatically renewed for multiple years must typically be canceled within 5 days of renewal. Our customer did not contact GoDaddy’s Customer Care until November 15, 2017, and was properly informed the domains are outside of refund eligibility. If our customer no longer wishes to keep these domains they may want to explore other options, such as auctioning or selling them. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns.It appears the complainant’s concerns are in relation to GoDaddy.com, LLC, and not Blue Razor Domains, LLC.Upon conducting business with GoDaddy, the complainant acknowledged and accepted our agreements, found at...
[redacted].On September 15, 2017, the complainant contacted GoDaddy’s Customer Care team multiple times to request our agents add a photo to their WordPress website on their behalf. Our agents correctly informed the complainant we are not able to manage the design of their site for them, but can direct our customers to useful information, such as help articles.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The complaint created a website that featured a function to generate emails to a specific address. The complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensation. The complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaint. The creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive email. GoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to review the additional concerns presented by the complainant. In the initial complaint we were able to address each point provided within our response. As previously provided we would like to present the following:We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Any modifications made to the nameservers on this account have been done through the complainant’s account. Again, the complainant had made a modification to their domain settings by enabling domain forwarding. This domain setting change updated the IP Address and nameservers associated with that domain. GoDaddy is unable to forward visitors to a domain name if we do not control of the nameservers. An offer was made to assist the complainant with updating the nameservers for the associated domain to their third-party. However, the complainant did not have the nameserver information at the time required to make the update. They had the MX records but not the nameservers and our Customer Care team was unable to help them make the modification as we didn’t have the correct information needed.We also provided information regarding the complainant’s third party email services not working. The domain name worked as intended per the requests made by the complainant. GoDaddy cannot control the settings for third-party services. As such, GoDaddy is unable to accommodate the complainant’s request for a refund or compensation for potential lost revenue due to their third-party email not working or not being provided accurate nameservers to update.GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management and settings are a customer responsibility. If the complainant has the nameservers needed for their third-party website, our 24/7 Customer Care can assist them in the steps needed to modify the nameservers. They may also find the following article helpful: Setting Nameservers for Your Domain Names: https://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
1) I would need assurance that this move back to Cpanel will fix the booking problem as I question that it will.2) They would need to refund the entire amount they charged for managed WP as they never should have moved my site3) They would need to refund the $80 they charged for premium support that I never should have needed and still has not fixed my site4) Why are they saying the email is my problem? This is a basic feature that our business relies on. My site has NEVER worked properly. These site problems are costing me measurable revenues daily. All I am looking for is the site and features I paid for originally to work as they should and all the additional monies that I should not have had to spend returned to me. [redacted]###-###-####
GoDaddy ignored the fact that it used an offer of "free" hosting as an inducement to register a domain name for two years and then to extend it to 2018. But for that inducement, neither the original registration would have been agreed to nor would the extension (solicited by GoDaddy) been agreed to. Pursuant to the inducements, GoDaddy was paid in advance for service until July 2018. Notwithstanding the company's regrets or choices, those are its concerns, not mine. GoDaddy has not acted in good faith, has indicated that it will not provide the service paid for in advance due to its inducements and has reiterated its intent to default on the terms of the contract. I have found no clause or section in the GoDaddy Terms of Service that permits it to terminate a contracted service before the full term of that service has been fulfilled and, in its response, GoDaddy has not referenced any such clause or section. The company intends to commit fraud on 30 April 2016.Its willful intention of default is nothing at all like a company ending support of a product. In that instance, the customer still retains whatever was purchased. In the instant case, the seller, GoDaddy, intends to make the service unavailable before the term contracted for and paid for in advance has expired. That is a default that will result in damages to the purchaser. By GoDaddy's own statements, once GoDaddy defaults, I will have to hire someone to move the web site somewhere and pay additional fees to host the web site at least through the original contract term.GoDaddy has already stated that it has the ability to move the web site and continue to provide hosting service through the original term. The only issue is that GoDaddy insists on being paid additional sums to simply fulfill the contract already paid for. There is nothing that is beyond GoDaddy's control or ability by its own statements. I insist that GoDaddy fulfill the terms of the original contract at its own cost and expense.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has requested assistance outside of our agreed Statement (and scope) of Support. Additionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On October 17, 2012 the complainant Multiple Domain Names with Protected Registration for a one-year term. This is for the service period ending October 18, 2013.These Domain Names subsequently renewed on• October 17, 2013• October 19, 2013• October 17, 2014• October 18, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complaint has requested a refund for the most recent renewal of Domain Names with Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has processed a chargeback with their credit card's issuing institution. Per our Terms of Service, the associated products have been removed from their account and the applicable funds have been returned to the institution in question. The complainant’s chargeback and subsequent investigation have effectively tied our hands. There are currently no active products or payment methods remaining in the complainant’s account.EDUCATION: The complainant might find this article on cancelling Protected Registration useful.Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax