Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 13, 2016,...
our customer purchased Online Bookkeeping for one month with one of our customer care agents. The customer was advised the service would renew automatically unless they took action to prevent the renewal. Account management is a customer responsibility.On April 13 and May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 23, 2016, our customer contacted GoDaddy and was correctly informed that the Online Bookkeeping renewals are not eligible for a refund.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect price. The renewals failed and the transactions were refunded in full. Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $249.99 as a gesture of goodwill. On October 24, 2016, our customer transferred the domain in question to another provider. GoDaddy is unable to provide any further gestures regarding this matter. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 5, 2018, our customer purchased a domain name for a one-year term via online transaction. GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method authorized the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was not received in a timely manner and the account was administratively locked on February 10, 2018. The transaction was refunded in full to the original payment method and the domain registration removed. If our customer wishes to recover this domain, they will need to continue working directly with our Verification Office.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has two domain names currently in redemption. On each domain’s renewal...
date, per our customer’s account preferences, GoDaddy attempted to automatically renew the domains in question in a good faith effort to honor its agreements with our customer, however, our customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial registration date and term. At the time of purchase, our customer had many options available, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices to our customer via email before and after expiration, GoDaddy has no control over what happens to the email after it leaves our system or how our customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility, one our customer agreed to when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy is willing to fully waive the $80 redemption fee on each domain, provided our customer renews the domains prior to January 31, 2017. GoDaddy would be unable to fully waive recovery fees in the future.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is currently utilizing an Ultimate Managed Wordpress plan that includes...
GoDaddy’s Search Engine Optimization (SEO) tool. On January 24, 2017, our customer contacted GoDaddy to find out if the SEO tool would still be included with their plan if they upgraded to our Developer Managed Wordpress plan. Our customer was correctly advised that the SEO tool would remain for any sites created under the Ultimate plan, however, it would not be included with any new sites created under the Developer plan.On January 31, 2017, our customer contacted GoDaddy to confirm what they were advised about the SEO tool on January 24, 2017. Our customer was advised the SEO tool would not be available under the Developer plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.While correct information was provided to our customer on January 24, 2017, they were provided a one month extension of their Ultimate Managed Wordpress plan at no cost on January 31, 2017.As explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The server has crashed far more times than just twice and I'll be compiling dates of crashes. Currently as I type this, resources on my server are dwindling away again and once again I'm going to have to spend hours of my day getting it fixed getting before it crashes. You guarantee a working server, well it doesn't work. We pay for servers that should work and not be guaranteed to crash once or twice a month. This service is ridiculous. In your eyes, if the server does not go completely down then we're getting what we paid for. The problem is when mysql crashes ALL our websites go down and Mysql crashes constantly because the parent servers are eternally running out of resources. I've included some very frustrating chats below for reference.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - Hi [redacted], I need some help getting my server back up.[redacted]s - This is a super high high sldesigns.com[redacted]s - Mysql is down.[redacted]s - Need to free up space but there is missing space on the server.[redacted]s - Sorry super high priority we've been down for almost a hour.[redacted]s - Are you there?[redacted]s - What do you need from me?[redacted]s - [redacted]!!!![redacted] - I was looking over the server[redacted]s - You're the second person I've had on chat. The first person never responded.[redacted] - You should b able to remove space via ssh[redacted]s - Can you explain why almost 20 gigs is missing from the server?[redacted] - But let me make sure the parent server is working correctly[redacted]s - I've been deleting stuff but space is Physically missing.[redacted] - Hmm the parent server looks good so let me take a look[redacted] - this is for [redacted] corret?[redacted] - correct[redacted]s - yes[redacted] - im showing the drize has a total ok [redacted] - used is [redacted] - available [redacted] - I see no missing space[redacted]s - In [redacted] it's showing missing space[redacted]s - Now it say's there's only 113 gigs available.[redacted]s - Something is seriously wrong here.[redacted] - Check ssh[redacted] - You may need to powercycle the get cpanel to sho correctly[redacted]s - Ive already tried to power cycle.[redacted]s - Why is [redacted] displaying the incorrect details.[redacted]s - Have you looked in [redacted] - [redacted] wont let me access at this point in time[redacted] - I can access ssh[redacted]s - Now it's says [redacted]s - There is obviously a problem here.[redacted]s - https:/[redacted]s - root[redacted]s - [redacted]s - Now it says [redacted] just dropping and dropping[redacted] - do not put your password information into the chat windows for security reasons[redacted] - thata ddress does not match the [redacted] server[redacted]s - It's the [redacted]s - ending in [redacted] - I see ok earlier I asked if it was the [redacted] server and you said yes[redacted] - Let me now investigate the other server[redacted]s - Sorry, for that. Thanks[redacted] - Ok this server is having a problem connecting with the parent server[redacted] - Let me see about resyncing it[redacted]s - Can you please send me an email as to why the server went down[redacted] - It went down because the parent server needed to reallocate you space[redacted] - You should be all set now[redacted]s - Can you move me to a different parent server please.[redacted]s - This is the second time this has happened in 3 months[redacted]s - Each time down for over 2 hours[redacted] - Well theres no way to do that but you could upgrade to the newer servers. They don't have the same issues as the older systems[redacted]s - I find that hard to believe[redacted]s - You've done it in the past[redacted] - These older systems are full. So there is no other server to move you to. We are no longer creating more of them as the new platform is more effective and up to date.[redacted] - In the past we were creating more of these.[redacted] - Does that make more sense?[redacted]s - Sounds like you just stopped maintaining them and no that does not make sense.[redacted] - We didnt stop maintaining them[redacted]s - So you can't add more resources to older systems?[redacted] - We still do maintenance and as you can see the issue was resolved quickly once I was able to see it[redacted] - No those systems are not able to be taken down to add resources[redacted] - Because it would take eveyone on the server down[redacted]s - So I suppose I can expect more of this in the future then. That really sucks.[redacted]s - Is there someway you guys can monitor this server so you know when it goes down?[redacted] - Well the parent server itself never went down but if it did yes we get alerts[redacted]s - Can you please monitor my [redacted] then? I'm sure there must be some kind of solution to put me at ease.[redacted]s - It seems like they should be monitored individually anyway. It would save you guys a lot of tickets.[redacted] - Well we dont monitor a [redacted] we dont manage but we do have a fully managed service that may resolve it for you. However I think moving to the newer faster cheaper servers would probably be your best bet. You would save money compared to what you are paying now.[redacted]s - What about the migration?[redacted]s - Would I have to manually port everything over?[redacted] - Well you can do that but it would be cpanel to cpanel so it shouldnt be to bad. But are you actually using [redacted] or just [redacted]s - [redacted] - Then it should be super easy to just do a cpanel backup and then restore it to the other server[redacted]s - For the amount of accounts we have that would still take a long time. If it's up to us to do the migration then I don't think we'll be upgrading.[redacted] - Ok we do have a paid service to migrate if that was something you wanted.[redacted]s - Is it per account?[redacted] - Otherwise yes a cpanel backup would be the most effective way[redacted] - Its per website[redacted]s - How much is it?[redacted] - It would be $100 per site.[redacted]s - and what kind of support does the new server have?[redacted]s - Can you give me specs and pricing?[redacted] - It does come with monitoring on each [redacted] container. It does come with automatic updates in [redacted]. It comes with a backup option to backup the whole server as a snapshot. Its faster, it doesn't run into space issues, and it's even more secure.[redacted] - Yes[redacted] - https://www.godaddy.com/pro/managed-[redacted] - For a [redacted] like yours[redacted] - You have 8g of ram and 240g of space[redacted] - it would be $139.99 before any sales[redacted]s - Okay, so it is actually cheaper then what we're paying for now.[redacted] - per month[redacted] - Yes[redacted]s - and is the sale just for the first month?[redacted] - And then annually you save even more[redacted] - If you opt for an annual term its for the year or two years[redacted]s - Okay, got it.[redacted] - No problem happy to assist you :)Chat session has been terminated by the site operator.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - [redacted] is losing memory and needs sources on parent server reallocated. Please fix ASAP.[redacted]s - [redacted]s - [redacted]s - [redacted]s - Please make [redacted] aware of this issue.[redacted]s - [Incident ID: [redacted] - I see im reviewing the incident[redacted] - Ok I see that you are having the issue with the parent server missing space and you wanted to be migrated to another server correct?[redacted]s - As long as nothing breaks in the process.[redacted]s - Will the IP addresses be moved as well?[redacted] - Well you would have the same amount of Ip's but they might change between the migration[redacted]s - They might? Then no we can't do that. How else can you fix this problem? Can you move other [redacted]'s to another parent to reduce the load?[redacted]s - Obviously something needs to be done on this parent to keep it functioning so please let me know what action you're going to take.[redacted]s - Is [redacted] available?[redacted] - Let me take a look[redacted] - No[redacted] - That representative is not available[redacted]s - Can you please put me in touch with a manager then?[redacted]s - The server is still missing resources so something needs to be done quick.[redacted]s - You don't offer support for the server and that's fine. You do however guarantee that it will function and it's not. So please get it fixed.[redacted] - Its not functioning currently?[redacted] - Im not seeing it down[redacted]s - NO the resources are dwindling away and it's bound to crash any minute.[redacted]s - Put me in touch with a manager.[redacted]s - I'm supposed to have 240 GB and it's down to 149 GB. Does that sound like a functioning server to you?[redacted]s - via ssh [redacted] /[redacted] - Well the server is working however I do understand the need for space. Did you want me to check into what can be done or did you want to speak with a manager still?[redacted]s - yes[redacted] - Ok let me get in touch with one. I will need some time.[redacted]s - No problem.[redacted]s - Don't worry about it. I'm going through another channel. I need to speak to someone in person.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, 2015 the complainant purchased GoDaddy's Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration. GoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party. Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On February 20, 2015, our customer was provided with an Economy cPanel Hosting...
plan for a 2 year term at no cost. This was provided as a one-time courtesy to aid our customer after their previous website was cancelled. On February 20, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on February 10, 2017, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer contacted GoDaddy’s Customer Care team on September 4, 2017 to request a full refund for the renewal of the hosting plan, and was informed the hosting plan was no longer refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, 2013. Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant. Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $150.00 fee. This not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $150.00. GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $150.00 in costs for the complainant, and educated them to avoid this situation. GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management. If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files. Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $150 fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available 24 hours a day, 7 days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by our previous response. Based on the information provided in the original complaint we were able to locate an account that matched what our customer described. In our review the customer had sites not working and this was due to the forwarding which was enabled on the customer’s side.We've attempted to connect with our customer via phone to gain further clarification of their concerns, but were unable to connect with them. We've followed up with them via email and look forward to hearing from themThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear here.no real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers. No real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction. On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016. Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method. The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] On August 12, 2015, GoDaddy’s Customer Development team contacted our customer for an account review, and during the review suggested that the customer move from Hosted Exchange to the Office 365 email platform. Hosted Exchange email is a product GoDaddy no longer actively offers. On August 24, 2015, our customer contacted GoDaddy’s customer care center and purchased two Office 365 mailboxes. That same day, our customer contacted our customer care again with questions regarding his mailboxes being auto-migrated from Hosted Exchange to Office 365. Our agents informed the customer that auto-migration was not supported, and our customer canceled the Office 365 accounts. On May 31, 2016, our customer contacted GoDaddy again wanting to migrate their email to Office 365 at no charge. Email migration is a paid service, however, due to the previous misunderstanding our customer was offered 50% off the migration fee, which they declined. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have been unable to connect with the customer by phone to discuss this matter. As a goodwill gesture, a refund has been provided for the remaining time left on both Hosted Exchange plans, totaling $152.82. Our customer can disable automatic renewal to ensure the product does not renew at expiration. Our customer may find the following instructions helpful: Turn Off Auto Renew: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]Between August 18, 2015 and December 9, 2015, our customer purchased several services,...
including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, 2016 our customer contacted our customer care team to discuss options if they canceled their services. Our customer chose to keep their services active.Our customer contacted our support team on October 19, 2016 and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the services. The credit will be available for future purchases with GoDaddy. To receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.
GoDaddy empathizes with our customer, however, we stand by our original response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification from the domain registrant.
On June 1, 2016, the registrant of the domain submitted a request to cancel the Protected Registration service. As they were able to provide the necessary identification, the Protected Registration service was canceled on June 1, 2016.
The cancellation of the Protected Registration service does not cancel the domain. Should our customer wish to deactivate their account, they will need to cancel the domain and remove all payment methods from their account. Our support staff can then assist them with deactivating their account.
Our customer may find the articles below useful in canceling the domain and removing all payment methods from their account.
Cancel a domain name[redacted]
Remove credit cards from your account[redacted]
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy...
AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2013 our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 8, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted] - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's hard for me to provide evidence proving my account change was unauthorized. Godaddy has NO any extra login protection measures, once invader got my ID and password, then whole account would be under control of invader. After that ALL of my account information could be changed to any without telling me the details. At this point, I can do nothing else than contacting Godaddy to get back the control of my account/domains.Godaddy should perform a complete security check on my account change.Even if Godaddy can not make sure if the account change was unauthorized, as am still the LISTED REGISTRANT for the domains, after proving necessary identification and order/payment documents, Godaddy should move the domains to my new Godaddy account at once.So far as I know, there's many Godaddy customers stating their domains stolen and cannot be solved in many different countries, Godaddy should treat this serious and do best to return domains as well as take measures to prevent such issue occur again.Finally, I can provide any necessary clarification stating the domains were stolen and I would cover all the risk/cost again future complaint/lawsuit, if Godaddy needs.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https:[redacted]GoDaddy takes our customers' privacy very seriously. Other than as described in...
our Privacy Policy, found at https:[redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information provided, our customer's contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact information listed for a domain must be made public in the WHOIS database. The WHOIS database is an Internet service to find information about a domain or IP address. False information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at [redacted], when our customers register a domain, they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does offer private registration as an add-on service for select domain names via an affiliate company, Domains By Proxy. Information on the benefits Private Registration provides, and adding the service to a domain may be viewed at the links below:[redacted]
[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Company response are absolutely not resolving a complain or and explanation is expired because complain created about different concern and about a threat created against my profile that I cant or do not have an access because someone or company not allow to reset a PIN that is under a profile and godaddy company locked paid account and took my money and refused to reactivate my account according on the request made over the phone representative refused to provide a support and blocked an access to my file. and not allowed to provide info at my email or phone number registered to that file on the godaddy company side. asking that PIN that is not under my authority at the moment file was locked that company claimed. return my money and provide a domain transfer protocol,! this businesses is fraud company and provide service that is under a nightmare control.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, 2009 our customer purchased an Unlimited Business Email Plan via...
online transaction for a two-year term. Our customer has regularly renewed this email plan through online transactions, phone transactions as well as automatic renewals.On September 22, 2014, our customer logged into their GoDaddy account and disabled their automatic renewal setting on the Unlimited Business Email Plan.On December 17, 2016, the email plan in question failed billing. Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's email plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.On December 18, 2016, our customer logged into their GoDaddy account and manually renewed their email plan for a one-year term.Our customer contacted our customer care teams on April 7, 2017, requesting a refund for the email plan in question and was properly informed the email plan was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 13, 2016,...
our customer purchased Online Bookkeeping for one month with one of our customer care agents. The customer was advised the service would renew automatically unless they took action to prevent the renewal. Account management is a customer responsibility.On April 13 and May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 23, 2016, our customer contacted GoDaddy and was correctly informed that the Online Bookkeeping renewals are not eligible for a refund.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect price. The renewals failed and the transactions were refunded in full. Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $249.99 as a gesture of goodwill. On October 24, 2016, our customer transferred the domain in question to another provider. GoDaddy is unable to provide any further gestures regarding this matter. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 5, 2018, our customer purchased a domain name for a one-year term via online transaction. GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method authorized the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was not received in a timely manner and the account was administratively locked on February 10, 2018. The transaction was refunded in full to the original payment method and the domain registration removed. If our customer wishes to recover this domain, they will need to continue working directly with our Verification Office.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has two domain names currently in redemption. On each domain’s renewal...
date, per our customer’s account preferences, GoDaddy attempted to automatically renew the domains in question in a good faith effort to honor its agreements with our customer, however, our customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial registration date and term. At the time of purchase, our customer had many options available, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices to our customer via email before and after expiration, GoDaddy has no control over what happens to the email after it leaves our system or how our customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility, one our customer agreed to when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy is willing to fully waive the $80 redemption fee on each domain, provided our customer renews the domains prior to January 31, 2017. GoDaddy would be unable to fully waive recovery fees in the future.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is currently utilizing an Ultimate Managed Wordpress plan that includes...
GoDaddy’s Search Engine Optimization (SEO) tool. On January 24, 2017, our customer contacted GoDaddy to find out if the SEO tool would still be included with their plan if they upgraded to our Developer Managed Wordpress plan. Our customer was correctly advised that the SEO tool would remain for any sites created under the Ultimate plan, however, it would not be included with any new sites created under the Developer plan.On January 31, 2017, our customer contacted GoDaddy to confirm what they were advised about the SEO tool on January 24, 2017. Our customer was advised the SEO tool would not be available under the Developer plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.While correct information was provided to our customer on January 24, 2017, they were provided a one month extension of their Ultimate Managed Wordpress plan at no cost on January 31, 2017.As explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The server has crashed far more times than just twice and I'll be compiling dates of crashes. Currently as I type this, resources on my server are dwindling away again and once again I'm going to have to spend hours of my day getting it fixed getting before it crashes. You guarantee a working server, well it doesn't work. We pay for servers that should work and not be guaranteed to crash once or twice a month. This service is ridiculous. In your eyes, if the server does not go completely down then we're getting what we paid for. The problem is when mysql crashes ALL our websites go down and Mysql crashes constantly because the parent servers are eternally running out of resources. I've included some very frustrating chats below for reference.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - Hi [redacted], I need some help getting my server back up.[redacted]s - This is a super high high sldesigns.com[redacted]s - Mysql is down.[redacted]s - Need to free up space but there is missing space on the server.[redacted]s - Sorry super high priority we've been down for almost a hour.[redacted]s - Are you there?[redacted]s - What do you need from me?[redacted]s - [redacted]!!!![redacted] - I was looking over the server[redacted]s - You're the second person I've had on chat. The first person never responded.[redacted] - You should b able to remove space via ssh[redacted]s - Can you explain why almost 20 gigs is missing from the server?[redacted] - But let me make sure the parent server is working correctly[redacted]s - I've been deleting stuff but space is Physically missing.[redacted] - Hmm the parent server looks good so let me take a look[redacted] - this is for [redacted] corret?[redacted] - correct[redacted]s - yes[redacted] - im showing the drize has a total ok [redacted] - used is [redacted] - available [redacted] - I see no missing space[redacted]s - In [redacted] it's showing missing space[redacted]s - Now it say's there's only 113 gigs available.[redacted]s - Something is seriously wrong here.[redacted] - Check ssh[redacted] - You may need to powercycle the get cpanel to sho correctly[redacted]s - Ive already tried to power cycle.[redacted]s - Why is [redacted] displaying the incorrect details.[redacted]s - Have you looked in [redacted] - [redacted] wont let me access at this point in time[redacted] - I can access ssh[redacted]s - Now it's says [redacted]s - There is obviously a problem here.[redacted]s - https:/[redacted]s - root[redacted]s - [redacted]s - Now it says [redacted] just dropping and dropping[redacted] - do not put your password information into the chat windows for security reasons[redacted] - thata ddress does not match the [redacted] server[redacted]s - It's the [redacted]s - ending in [redacted] - I see ok earlier I asked if it was the [redacted] server and you said yes[redacted] - Let me now investigate the other server[redacted]s - Sorry, for that. Thanks[redacted] - Ok this server is having a problem connecting with the parent server[redacted] - Let me see about resyncing it[redacted]s - Can you please send me an email as to why the server went down[redacted] - It went down because the parent server needed to reallocate you space[redacted] - You should be all set now[redacted]s - Can you move me to a different parent server please.[redacted]s - This is the second time this has happened in 3 months[redacted]s - Each time down for over 2 hours[redacted] - Well theres no way to do that but you could upgrade to the newer servers. They don't have the same issues as the older systems[redacted]s - I find that hard to believe[redacted]s - You've done it in the past[redacted] - These older systems are full. So there is no other server to move you to. We are no longer creating more of them as the new platform is more effective and up to date.[redacted] - In the past we were creating more of these.[redacted] - Does that make more sense?[redacted]s - Sounds like you just stopped maintaining them and no that does not make sense.[redacted] - We didnt stop maintaining them[redacted]s - So you can't add more resources to older systems?[redacted] - We still do maintenance and as you can see the issue was resolved quickly once I was able to see it[redacted] - No those systems are not able to be taken down to add resources[redacted] - Because it would take eveyone on the server down[redacted]s - So I suppose I can expect more of this in the future then. That really sucks.[redacted]s - Is there someway you guys can monitor this server so you know when it goes down?[redacted] - Well the parent server itself never went down but if it did yes we get alerts[redacted]s - Can you please monitor my [redacted] then? I'm sure there must be some kind of solution to put me at ease.[redacted]s - It seems like they should be monitored individually anyway. It would save you guys a lot of tickets.[redacted] - Well we dont monitor a [redacted] we dont manage but we do have a fully managed service that may resolve it for you. However I think moving to the newer faster cheaper servers would probably be your best bet. You would save money compared to what you are paying now.[redacted]s - What about the migration?[redacted]s - Would I have to manually port everything over?[redacted] - Well you can do that but it would be cpanel to cpanel so it shouldnt be to bad. But are you actually using [redacted] or just [redacted]s - [redacted] - Then it should be super easy to just do a cpanel backup and then restore it to the other server[redacted]s - For the amount of accounts we have that would still take a long time. If it's up to us to do the migration then I don't think we'll be upgrading.[redacted] - Ok we do have a paid service to migrate if that was something you wanted.[redacted]s - Is it per account?[redacted] - Otherwise yes a cpanel backup would be the most effective way[redacted] - Its per website[redacted]s - How much is it?[redacted] - It would be $100 per site.[redacted]s - and what kind of support does the new server have?[redacted]s - Can you give me specs and pricing?[redacted] - It does come with monitoring on each [redacted] container. It does come with automatic updates in [redacted]. It comes with a backup option to backup the whole server as a snapshot. Its faster, it doesn't run into space issues, and it's even more secure.[redacted] - Yes[redacted] - https://www.godaddy.com/pro/managed-[redacted] - For a [redacted] like yours[redacted] - You have 8g of ram and 240g of space[redacted] - it would be $139.99 before any sales[redacted]s - Okay, so it is actually cheaper then what we're paying for now.[redacted] - per month[redacted] - Yes[redacted]s - and is the sale just for the first month?[redacted] - And then annually you save even more[redacted] - If you opt for an annual term its for the year or two years[redacted]s - Okay, got it.[redacted] - No problem happy to assist you :)Chat session has been terminated by the site operator.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - [redacted] is losing memory and needs sources on parent server reallocated. Please fix ASAP.[redacted]s - [redacted]s - [redacted]s - [redacted]s - Please make [redacted] aware of this issue.[redacted]s - [Incident ID: [redacted] - I see im reviewing the incident[redacted] - Ok I see that you are having the issue with the parent server missing space and you wanted to be migrated to another server correct?[redacted]s - As long as nothing breaks in the process.[redacted]s - Will the IP addresses be moved as well?[redacted] - Well you would have the same amount of Ip's but they might change between the migration[redacted]s - They might? Then no we can't do that. How else can you fix this problem? Can you move other [redacted]'s to another parent to reduce the load?[redacted]s - Obviously something needs to be done on this parent to keep it functioning so please let me know what action you're going to take.[redacted]s - Is [redacted] available?[redacted] - Let me take a look[redacted] - No[redacted] - That representative is not available[redacted]s - Can you please put me in touch with a manager then?[redacted]s - The server is still missing resources so something needs to be done quick.[redacted]s - You don't offer support for the server and that's fine. You do however guarantee that it will function and it's not. So please get it fixed.[redacted] - Its not functioning currently?[redacted] - Im not seeing it down[redacted]s - NO the resources are dwindling away and it's bound to crash any minute.[redacted]s - Put me in touch with a manager.[redacted]s - I'm supposed to have 240 GB and it's down to 149 GB. Does that sound like a functioning server to you?[redacted]s - via ssh [redacted] /[redacted] - Well the server is working however I do understand the need for space. Did you want me to check into what can be done or did you want to speak with a manager still?[redacted]s - yes[redacted] - Ok let me get in touch with one. I will need some time.[redacted]s - No problem.[redacted]s - Don't worry about it. I'm going through another channel. I need to speak to someone in person.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, 2015 the complainant purchased GoDaddy's Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration. GoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party. Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On February 20, 2015, our customer was provided with an Economy cPanel Hosting...
plan for a 2 year term at no cost. This was provided as a one-time courtesy to aid our customer after their previous website was cancelled. On February 20, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on February 10, 2017, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer contacted GoDaddy’s Customer Care team on September 4, 2017 to request a full refund for the renewal of the hosting plan, and was informed the hosting plan was no longer refund-eligible. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, 2013. Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant. Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional 10 days. After this time frame (20 days of nonpayment) the account is deleted. If the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $150.00 fee. This not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $150.00. GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $150.00 in costs for the complainant, and educated them to avoid this situation. GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management. If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files. Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $150 fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available 24 hours a day, 7 days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by our previous response. Based on the information provided in the original complaint we were able to locate an account that matched what our customer described. In our review the customer had sites not working and this was due to the forwarding which was enabled on the customer’s side.We've attempted to connect with our customer via phone to gain further clarification of their concerns, but were unable to connect with them. We've followed up with them via email and look forward to hearing from themThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear here.no real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers. No real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction. On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016. Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method. The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] On August 12, 2015, GoDaddy’s Customer Development team contacted our customer for an account review, and during the review suggested that the customer move from Hosted Exchange to the Office 365 email platform. Hosted Exchange email is a product GoDaddy no longer actively offers. On August 24, 2015, our customer contacted GoDaddy’s customer care center and purchased two Office 365 mailboxes. That same day, our customer contacted our customer care again with questions regarding his mailboxes being auto-migrated from Hosted Exchange to Office 365. Our agents informed the customer that auto-migration was not supported, and our customer canceled the Office 365 accounts. On May 31, 2016, our customer contacted GoDaddy again wanting to migrate their email to Office 365 at no charge. Email migration is a paid service, however, due to the previous misunderstanding our customer was offered 50% off the migration fee, which they declined. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We have been unable to connect with the customer by phone to discuss this matter. As a goodwill gesture, a refund has been provided for the remaining time left on both Hosted Exchange plans, totaling $152.82. Our customer can disable automatic renewal to ensure the product does not renew at expiration. Our customer may find the following instructions helpful: Turn Off Auto Renew: [redacted] Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]Between August 18, 2015 and December 9, 2015, our customer purchased several services,...
including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, 2016 our customer contacted our customer care team to discuss options if they canceled their services. Our customer chose to keep their services active.Our customer contacted our support team on October 19, 2016 and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the services. The credit will be available for future purchases with GoDaddy. To receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.
GoDaddy empathizes with our customer, however, we stand by our original response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification from the domain registrant.
On June 1, 2016, the registrant of the domain submitted a request to cancel the Protected Registration service. As they were able to provide the necessary identification, the Protected Registration service was canceled on June 1, 2016.
The cancellation of the Protected Registration service does not cancel the domain. Should our customer wish to deactivate their account, they will need to cancel the domain and remove all payment methods from their account. Our support staff can then assist them with deactivating their account.
Our customer may find the articles below useful in canceling the domain and removing all payment methods from their account.
Cancel a domain name[redacted]
Remove credit cards from your account[redacted]
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy...
AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2013 our customer registered a domain name via online transaction. During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised. Our customer submitted the necessary documents and the Protected Registration service was canceled on January 8, 2016. A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted] - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's hard for me to provide evidence proving my account change was unauthorized. Godaddy has NO any extra login protection measures, once invader got my ID and password, then whole account would be under control of invader. After that ALL of my account information could be changed to any without telling me the details. At this point, I can do nothing else than contacting Godaddy to get back the control of my account/domains.Godaddy should perform a complete security check on my account change.Even if Godaddy can not make sure if the account change was unauthorized, as am still the LISTED REGISTRANT for the domains, after proving necessary identification and order/payment documents, Godaddy should move the domains to my new Godaddy account at once.So far as I know, there's many Godaddy customers stating their domains stolen and cannot be solved in many different countries, Godaddy should treat this serious and do best to return domains as well as take measures to prevent such issue occur again.Finally, I can provide any necessary clarification stating the domains were stolen and I would cover all the risk/cost again future complaint/lawsuit, if Godaddy needs.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https:[redacted]GoDaddy takes our customers' privacy very seriously. Other than as described in...
our Privacy Policy, found at https:[redacted], GoDaddy does not provide information to others without our customers' express permission. GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information provided, our customer's contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact information listed for a domain must be made public in the WHOIS database. The WHOIS database is an Internet service to find information about a domain or IP address. False information is a violation and may lead to the termination of a domain registration. As part of the Domain Name Registration Agreement, located at [redacted], when our customers register a domain, they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does offer private registration as an add-on service for select domain names via an affiliate company, Domains By Proxy. Information on the benefits Private Registration provides, and adding the service to a domain may be viewed at the links below:[redacted]
[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Company response are absolutely not resolving a complain or and explanation is expired because complain created about different concern and about a threat created against my profile that I cant or do not have an access because someone or company not allow to reset a PIN that is under a profile and godaddy company locked paid account and took my money and refused to reactivate my account according on the request made over the phone representative refused to provide a support and blocked an access to my file. and not allowed to provide info at my email or phone number registered to that file on the godaddy company side. asking that PIN that is not under my authority at the moment file was locked that company claimed. return my money and provide a domain transfer protocol,! this businesses is fraud company and provide service that is under a nightmare control.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, 2009 our customer purchased an Unlimited Business Email Plan via...
online transaction for a two-year term. Our customer has regularly renewed this email plan through online transactions, phone transactions as well as automatic renewals.On September 22, 2014, our customer logged into their GoDaddy account and disabled their automatic renewal setting on the Unlimited Business Email Plan.On December 17, 2016, the email plan in question failed billing. Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's email plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.On December 18, 2016, our customer logged into their GoDaddy account and manually renewed their email plan for a one-year term.Our customer contacted our customer care teams on April 7, 2017, requesting a refund for the email plan in question and was properly informed the email plan was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy