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Horrible experience!
I have been a Costco members of many years and really enjoy shopping there. So when they sent me a mail endorsing Ameriprise auto insurance, I got a quote from them. It was not bad to begin with so I switched (BIB MISTAKE!). WITHIN MY PREMIUM WENT UP by ~$400. I called them 3 times but got no answer about the reason for price increase. Frustrated with the experience, I decided to report to Costco. Folks as Costco followed-up on my note with Ameriprise (big surprise Aneriprise responds to Costco and not to little guy like me!) and found out that Amerirpise had increased rates for all customers - some got small increase but others got large increases. It made no sense to me to get ~$400 increase without any accidents etc.Thus, I TOLD COSTCO THAT THEY ARE RUINING THEIR REPUTATION BY ENDORSING SUCH COMPANIES and cancelled my policy with Ameriprise.

Ameriprise auto insurance is totally unhelpful till we complained to Costco!!
I have bought my auto insurance policy from Ameriprise as I received a mail from Costco. I have been a member for 7 years and have been paying my premium on time (not a single delay). Few months ago I had a minor accident. Not only did Ameriprise refused to pay the claim but also threatened to cancel the policy - I was horrified!! I decide to complain to Costco since they were the main reason I bought the policy. To my surprise, Ameriprise called me within 2 weeks to settle the claim and restore the policy.
Bottom line - Ameriprise is a terrible company and will not respect you till you complain to Costco!!

Well I should have read these postings before taking out Ameriprise insurance. When I initially took the policy out I specifically asked if they covered Slab Leaks they told me they did not cover the repair of the leak but that any damage caused by such leak would be covered.
Well guess what !!!! after being with Ameriprise for 4 years, I had my first home claim, I had a slab leak, so I contacted Ameriprise and was told they did not cover anything and that I was on my own, I had the rudest customer service agent you could ever imagine, and they informed me that there are no insurance company that would cover a slab leak.
well after some investigation I found 4 companies that do, they will cover damage but not the actual repair.
I reported this to COSTCO as it was through them that I ended up with Ameriprise. Well so far no one has resolved my problem.
So WARNING DO NOT TAKE INSURANCE FROM AMERIPRISE THEY ARE SCAM ARTISTS

I received a recorded call from Ameriprise last night telling me that I can access my account on line to get policy information. The call came very late at night and went to voicemail. I went to my on line account tonight to see if I can cancel these types of calls as for me they are a nuisance. I noticed that my policy is slated to be canceled on 1/18/18. I just got the policy a few months ago and paid my 6 month premium in full. I have made no claims and I have had no citations. Its Saturday so I have to wait until Monday to contact them to find out why my new policy is being canceled. Whats up with this?

I have filed an Auto Insurance claim on your Insured on 12/07/2017. The incident happened at 630 PM that night. I had called the police on site. The same night I filed the claim on your Insured following your Insured's information as well as the other driver that was affected by this accident which was all on the accident police report. I was being very compliant and helpful. Your insured had rear ended the vehicle behind me who that driver rear ended me. Your insured was cited by the PHX PD. *** is my assigned adjuster. He called me the day after the loss and told me this claim was pretty new and will call be on Monday 12/11/2017. I felt that was inconvenient because I am out of a car and he could've at least took the time he did to call me to have any of his questions answered to get the claim rolling. I had to cancel an MRI appointment I had on 12/11/2017 because I was out of a ride. When I finally spoke w/ *** on Monday 12/11/2017 he proceeded to ask for my consent on the recorded statement which I had given. As he was asking questions I answered them to the best of my ability. I was the third vehicle in the 3-car rear end accident. Your insured hit the vehicle behind me who hit me. I was at a complete stop. This happened very quickly. As *** kept asking questions I got the impression he was pinning this accident on me as he criticized my driving in the recorded statement. That made me very uncomfortable. He proceeded to go on about the inspection of my vehicle. He told me no inspector was available to come out that day but your company offers an app to take photos on for the inspector to look at to give me a price on my vehicle to fix. After I received the text with the link and code for the app I proceeded to go through the steps on the app and the camera view was pure black,. I overlooked my settings more than 2 times and everything was fine so the camera in the app should have worked. How inconvenient to offer an app that does not even work and having to call back to schedule a time for someone to come out? Waste of my time when originally I could have scheduled for someone to come out to inspect my vehicle. On 12/12/2017 I called the 1-800 claims number to only speak to his supervisor because I did not agree with *** unprofessional customer service. On 12/13/2017 I had spoke with *** the supervisor and expressed my concerns with her adjuster and told her about the recorded statement on how uncomfortable her rep made me feel. I also stated he is very unprofessional and I request to only speak with her. She stated she is in a lot of meetings and away from her desk so I have to talk to my assigned adjuster. I do not feel that is my problem this whole situation is inconvenient for myself. Also, what????? As a supervisor you are supposed to consider someone's concerns and fix the issue. She did not do that and forced me to speak with ***. I asked *** if I get the police report showing the insured is negligent would I then get a rental car... She told me to email it to her and see what they can do in 24 hours. *** told me the police report was not ready but after speaking with the DPS prior to our conversation it was ready to be picked up. I had drove to the DPS office to obtain the final police report that cost me money. Also, I took time off of work to drive to this location to get the report. *** stated she would reimburse me the money of paying for the police report. FINALLY after providing your company photos of the scene the night of, the complete police report showing your insured is cited and my recorded statement FINALLY on 12/14/2017 a week later your company took liability. After a week of no rental car and having to pay for rides I finally got a rental vehicle on 12/14/2017. Tanya who took over *** desk on 12/14/2017 seemed more helpful and sympathetic rather than ***. She helped me on the rental vehicle and did not give me the run around on not being able to receive your insured's recorded statement as *** kept telling me for a week since the accident. Here we are 2 weeks out from the accident.. I am still in the rental vehicle. I received my offer two days ago because my vehicle is totaled. *** who gave me the offer is very helpful. I have not accepted the offer yet because I still have questions. I've spoken with *** once on Monday and Today. I keep having to leave her voicemails and as well as *** and *** to reach out to me if they even do so. *** stated it is company policy to reach out to customers within 1 business day. I have not heard from *** or or *** since 12/13/2017. Today's date is 12/20/2017. Where is my phone call. Where is the customer service you guys are rated "A" for on your website. I only have the rental until Tuesday the day after CHRISTMAS. If I cannot have communication with anyone how am I supposed to decide what to do???? Your customer service is absolutely terrible.

I file a homeowner’s Insurance claim with Ameriprise (IDS Property Casualty Insurance company) for storm damage to my roof. I live in a brand new home built in 2012. My premiums has always been paid on time and never had any problems, until I filed a claim. I’ve always known insurance companies do not like to payout claims. They spend more time trying not to pay the customers instead of helping the customers. Ameriprise sent a claim adjuster to my home to inspect my roof. Just from talking to the adjuster before he left I can tell I was not going to get help. A few weeks later I received a letter saying my roof on my brand new home was not installed properly so they will not repair the damage FROM THE STORM. On 18 Dec 2017 I received another letter from Progressive saying that Ameriprise also known as IDS Property Casualty Insurance company will not renew my policy. I know this happen only because I filed a claim. I ask Mr. Joe K who handle my claim from Ameriprise to show me the report the inspector completed saying the roof was not installed properly by the builder. This will show me why my claim was denied. He stated I can’t show you that. So my response was “You are denying my claim but you can’t show me the inspection report on Why? So I have been paying on a worthless policy for 5 years. He said I can ask my manger and get back with you. We all know what that means! So I never heard from Mr. K again and I received a letter saying my policy will not be renewed. If I knew PROGRESSIVE dealt with predators like Ameriprise I would of never purchase the policy.

Rudest customer service I have ever dealt with before. Their customer service agents have complete disdain for their customers and could not care less if you leave. They said they were going to double my insurance premiums since I live in a "risky" area. I called to get a better explanation. The lady on the phone named Cathy essentially told me to take it or leave it. I said I will shop around then. She then put me on hold to see what she could do. She then came back 10 minutes later and told me they were going to drop my coverage since I was lying and using my vehicles for business purposes. I don't even own a business! I work an office job... Blatant false accusations with a bad attitude. I have been with Ameriprise for 5+ years. 0 accidents, 0 tickets, just paying my premiums with no hassle to them. If they don't want my money, I'll take it somewhere else. I'm taking my entire extended family with me when I leave.

We received a quote and switched insurance companies for our car insurance. A week into our coverage we get notified that it will cost us $150 per month more due to an old window rock chip repair claim that our old insurance company did not count against us. Very dishonest method of quoting as they can see all claims when running a quote. Surprised Costco provides insurance through such a dishonest company with horrible reviews.

I just got a letter from them telling me that they are canceling my auto insurance because my 20 year old son got a speeding ticket. I've been with them for 15-20 years, paid thousands of dollars in insurance during that time, and get dropped for this! I am quite furious at the company. No commitment to their clients.

I live in Texas and described sudden damage to my home. Ameriprise told me - without looking at photos or sending someone to my home - that the damage would not be covered. They said my house is shifting. How could you tell from Wisconsin that the home has shifted?
I went to Progressive who I originally bought the policy through and they got me a supervisor. Ameriprise is now sending an adjuster out but refused to allow me to secure my own independent adjustor (at my own cost). Their adjuster cannot be impartial or fair.
The system is clearly rigged against homeowners. Progressive informed me they no longer write for Ameriprise. I could surmise that it is due to these practices.

Worst auto insurance company I've ever dealt with. Thank goodness I didn't have a claim issue. Just cancelling the policy and paying off the balance took several days. The customer service agent heard what she wanted to hear, did not take my payment before ending the call and kept me on the phone over an hour. I can't believe they are affiliated with Costco.

I had auto insurance with Ameriprise for several years since 2003 in fact. No issues with Billing or payment has occurred so far. For the period of auto-insurance between March 2017 to Sep 2017, I was charged $812.00. It was because my policy was set to "at fault" accident. This was changed to "no fault" and apparently, the premium for the period was adjusted to $659.00. This happened back in July or August. Again, I received the amount of $812 erroneously from Ameriprise for the period of Sep 2017 to Mar 2017. I called Ameriprise again on Sep 9th and had to adjust the policy to make sure that I will be charged $659.00. Also, on the same day, I changed few things in my policy that changed my premium to $650.00. Despite that, I was charged on my credit card for $812.00 on Sep 26th. I called Ameriprise on the issue and I was not sure if that will be taken care of despite I was told so. After seeing the charge of $812.00 from Ameriprise, I was annoyed and frustrated. I called up my credit card company to inquire into the difference of amount of about $162.

I was charged $812 and I could see the post of this payment in my Credit card statement. Later at some point, I think Ameriprise reimbursed the difference which I was not aware. I was not communicated either. Also, my dispute is still in unresolved state. This means that in my side, the payment of $812 has been made to Ameriprise - dispute that is currently being investigated. While the investigation is going on, Ameriprise should have sent an explanation to my CREDIT CARD COMPANY that $162 dispute is incorrect as they have made the payment of $153 and $9 payment at some point later. AMERIPRISE SHOUD NOT BE EXPECTING THE PAYMENT FROM ME for this. This put me in trouble because I was not available in Town due to my project and family related issues. Also, Ameriprise does not provide email communication which makes me out of loop unless I am at home checking my physical mail.

Yet, my policy was cancelled sighting the reason that I need to pay $162 to Ameriprise. All these happened just because I WAS ERRONEOUSLY CHARGED BY AMERIPRISE. AFTER THE POLICY WAS CANCELLED, I WAS PUT TO GREAT DIFFICULTY TO FIND A POLICY. I made several calls to Ameriprise but I was not given the proper resolution. I feel that I am being punished unfair because of the error in their end. When I called Ameriprise on 11/21/2017 about cancellation, the agents told me that my payment did not go through as part of renewal which was again misleading. In fact payment went through. I have my CC statement showing $812 deduction from Ameriprise on Sep 26th. It is also the INABILITY of Ameriprise to respond back to my Credit Card company for the dispute caused this situation for me.

I STRONLY FEEL THAT AMERIPRISE IS NOT REINSTATING THE POLICY DUE TO THE CLAIM THAT I HAD IN THE YEAR 2016. I FEEL THAT THEY ARE TRYING TO FIND A REASON TO GET RID OF ME DESPITE NONE OF THESE IS A MISTAKE IN MY END.

AGAIN - HAD THEY CHARGED ME THE CORRECT AMOUNT, I WOULD NOT BE IN THE SITUATION IN FIRST PLACE. OR EVEN IF THEY HAVE THE ABILITY TO RESPOND BACK TO THE CHARGE BACK TO MY CC COMPANY, I WOULD NOT BE IN THE SITUATION. THEY NEED TO TAKE RESPONSIBLITY FOR THE ISSUE CAUSED BY THEM TO ME.

I have been a Costco Ameriprise Auto Insurance customer for approximately twenty years. Several months ago I had my first at-fault accident in over sixty years of driving -- I bumped into the door of a friends car while backing out of my garage -- clearly my negligence. While my clear record over the years was now history, I was aware of an " Accident Forgiveness" clause in my policy which I understood to mean that my rate would not increase as a result of my first accident. Buyer beware! I recently received my new semi-annual policy renewal declaration which increased my premium by almost 26%. When I contacted Ameriprise I was informed that I was forgiven for the accident but that I lost my "Premiere Safety" rating discount that the state of Virginia had provided for the previous year. Interestingly, when this discount was added to my policy, my insurance rate went up by almost 15%, an increase the company could only explain as a Virginia State rate adjustment. I was told that there was no way they could tell me if I was given any discount in my premium in that it would be masked by the increase. Ironically, had this discount not been added to my policy, I was told that my rate would not have increased in that the company could not take away a discount I never had. Go figure! There appears to be double jeopardy at play here -- clearly a "Catch 22", in that an "Accident Forgiveness" discount from Ameriprise is not necessarily what one would think it is. It may be a discount for your first accident but it clearly does not mean that you will be completely forgiven from a rate increase perspective. While they forgive you on one hand, they slap you down with the other! The term is somewhat of a misnomer and there needs to be more transparency and disclosure on the part of Ameriprise as to what it entails from a rate increase perspective. The company opines that my rate would have gone up even more had I not had both discounts but the bottom line here is this should be made clear and disclosed to the customer in their policy. Had I known this to be the case, I would have been better off to pay for the repair out of pocket (and at a much lesser cost than what the insurance company paid) and not have this minor mishap on my record or be faced with paying for the accident quite likely more than once if I continued my policy with Ameriprise. So for those Ameriprise customers or potentials with the "Accident Forgiveness" discount in their policy who also have other policy discounts termed "Accident Free" or "Premiere Safety" or some other ill-defined discount, be aware that you may not be off the hook for that first accident!
I have been loyal to this company for a long time when I could have gotten a cheaper rate elsewhere. Unfortunately, in the case of Ameriprise, loyalty is not a two way street! My loyalty now ends here in that I will be switching to another carrier with the same coverage at an almost 30% decrease from my increased Ameriprise rate.

I've had insurance through Ameriprise for almost 10 years. Two vehicles and homeowners insurance. We recently bought a 35' RV and received a letter that they were unable to cover a vehicle towing a trailer over 30'. My options were to cancel the Chevy Silverado truck or provide proof of additional coverage for towing the fifth wheel. I immediately purchased insurance from another company for the truck and cancelled the truck from our policy (this was 3 months ago). I logged into my account today and found they cancelled my coverage on my Ford Fusion over a month ago because they didn't receive a written response stating I wouldn't tow a 35' RV with my little car. They didn't notify me of the cancellation, and I've now driven illegally for over a month with no insurance. I called and they reviewed my complaint and refused to reverse the decision, or to reinstate it just up to today so I could get new insurance without a lapse in coverage. My response to their letter was to remove the truck from the policy. Why would I be required to send a written letter that I wouldn't tow our RV with my Ford Fusion. Why didn't they email or send a letter regarding the cancellation? And after review, why wouldn't they reverse the cancellation, considering it's impossible for the Fusion to tow a 35' fifth wheel.

In April 2017, I filed a windshield claim for a 2017 Toyota Prius Prime. In addition, front view camera calibration was required. I was informed by the adjuster that expense would be reimbursed. The windshield was replaced with the incorrect windshield and I was reimbursed for the camera calibration. I communicated this error to the insurance company. I was referred to their warranty department. They communicated with the installer, a new windshield was ordered. After months of waiting for the issue to be resolved, the new windshield finally arrived and was replaced in August 2017. Since a new windshield was installed the front view camera had to be calibrated. However, the insurance has yet to reimburse me for that expense. We are now approaching the end of November and the claim/issue has not been resolved. I have made several attempts to talk to the person responsible for this claim and still no solution.

Yesterday, I cancelled my Costco Ameriprise Insurance on car and rental home. I wanted to make sure they made good on a claim for hail damage before I pulled the plug. My first experience with a claim was a nightmare from start to finish! I have countless emails and phone conversations to attest to the fact that they are not good with customer service on claims. I try to tell myself that this is a case of "you get what you pay for", but they never addressed my needs or concerns, even though promises were made by an agent who left the company. I was shuffled around for the duration of the claim service. I was threatened with being dropped altogether, if I didn't submit more pictures of my vehicle. I went to my dealer and had them fill out a certified report that my vehicle was able to be driven. I assured them that I was a victim of fraud in Colorado ( learning about a new thing called "storm chasers" after a hail storm), and I had proof. Luckily, I found an honest and diligent repair company that worked with me on a solution. My car looks new, but the owner said that Ameriprise is the most difficult company with whom he has ever worked. I move on to *** in December, and I am so glad.

We've had Ameriprise for 5 years. We purchased auto insurance through the Costco program. The rate was great until my daughter had a minor accident ($3,500 payout for a fender). Our premium doubled to $5,000/year. And they say that will stay that way for 3 years. So a $7,500 premium increase for a $3,500 payout!!!! Beware!

Don’t ever use this company. I will never suggest using them to anyone. Been using them for the past 5 years with out auto, never a problem and we just purchased a house and used them for our home insurance. Well today I’m told I need a new roof in 45 days or my policy will be canceled. They sent their surveyor whom didn’t even have a ladder or go on the roof and tell me I need a new roof. How does that work. What did she see standing on the ground looking at a two story house?

We switched to Ameriprise insurance from *** as a cost savings. We paid about 10000 a year for 6 cars and the house. My daughter had a minor accident and they instantly raised our premium by 1500 a year. Horrible company, switching back to ***. I would recommend everyone stay away from this company unless you plan on not having any claims.

My BMW 750LI was recently totaled in an accident that the other party is 100% responsible for. After the accident, I contacted my own insurance to file a claim because I know they will contact Famers and file a claim on my behalf. The initial call and filing the claim was easy. They send an estimator to check my car he reported damages over 6K. My car had some customization and I had spent $1400 doing clear bra to protect the front hood, doors and rear bumper. At the time the estimator noticed the clear bra and told me he will include this in the actual repair cost.
Insurance authorized the repair and we moved the auto to a desired shop once the shop disassembled the front hood which was seriously damaged, they discovered lot more damages and the bill came to over 12K instead of 6K.
Once the shop declared it salvage I received tons of call from the adjuster asking me to release the auto to Amerprice so it can be stored somewhere cheaper. It followed with a call from salvage department offering an immediate check for the lost. All sounded good till I asked for the breakdown of the settlement they are offering. Also at the time the insurance called me with settlement offer the adjuster told me she will pay for the clear bra and any other customization I spent money. I had my invoice for all new ties on the car, new break, and clear bra.
It turned out they found the lowest value on the market and compared my car to those, removed the premium options that included with my car, such as premium sound, and BMW Sport option. I reject the settlement and researched the value myself. They refuse to pay for the invoices I provided.
After sending them more information about the optional and sport premium she adjusted the offer but it still lower than the actual value. It took me a couple weeks but they refuse to pay for rental car, they refuse to pay for total recovery of my car, they even lowered the settlement again. I live in California and when you buy a car the value of your car determines which area and zip code you live with that in mind it makes sense to have someone evaluate your car who has knowledge of your local market but unfortunately the appraiser from Ameriprice is not even a resident of CA and they are telling me they have to go by her recommendation. I this moment I lost my car, it is more than 30 day I don’t have auto replacement, I don’t have rental, they have not paid me off and I am going to refuse to release the title to them. I will cancel my insurance, file another complain with the State of California, and Costco. I would advise anyone against buying insurance from Ameriprise or Costco. Ameriprice will lie to you and mislead you so be careful. Just to let you know I paid 50K for my car and the pity settlement 9K is just covers the cost of maintenance I have paid.