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Ameriprise was never cheapest, but we thought we were paying for good customers service and responsiveness when filing a claim. We were wrong. They are just higher-priced and their claims process is a complete nightmare. We were not at fault in our situation but Ameriprise was terrible to deal with anyway. We should have hired a lawyer to represent us against our own insurance company. That is not the way it should be. In a high-stress situation like a claim, your insurer should be on your side. Ameriprise is not! With another insurer now, and have had a great experience with them, including filing a claim.

Since late June I have been trying to get insurance with this company and they have lagged the quality service they stand for and or claim. It seems their underwriters are piece mailing request and proof of one thing then another. You would think that I am trying to get security clearance to the white house!! They ask for exclusion forms which I provide and other info and then they come back they need additional proof and info as well as pictures. They get that sent in and now they need exclusion for from parents that have not lived in my household for 9 years because they say their DMV report shows that they live there. Which is a bunch of crap because my dad no longer has a DL with his current address and mom has a current DL with their own address and insurance for the last 9 years and now they are making me get information to show that their wrong!. Now I have to drive an hr to go get the proof for incorrect information. Not to mention that I have to get my wife to sign a letter of exclusion AGAIN after sending it 3 times already along with my daughters name and signature on the exclusion! It is a shame how incompetent the underwriting dept is and how customer service lacks the possible training to be able to resolve the repetitive request for the same information and piece mailing it with a span of a month when all the request could have been handled on the first time they reviewed our information. There is nothing different that would have come up from the initial report hence the ability to send ALL the requested information on the first go around.

This is the worst company—in any category—that I have ever dealt with.
I’ve been an auto/home customer for 12+ years and made my first claim a month ago, when my car was stolen. The rep assigned to me repeatedly ignores my voicemails and emails. I have to call the toll-free number and ask to have my call escalated to a team lead any time I have a question or an update. There is zero communication, and a lot of attitude when I do manage to talk to a person. They do not care about their customers. Once I’m done with my claim I’m switching to a real insurance company and letting Costco know they should not be affiliated with a terrible company like this.

It should be illegal to take advantage of their customers the way this insurance agency does. To surcharge more that 200% on the original total of a policy premium because the insurance Co. actually had to do their job, it's not ok. Nobody should be subjected to that, and the sad part is I know of other customers who have been taken advantage of by this company in a similar way. Do not subject yourself to unexpected surcharges- Do not buy this insurance. Costco needs to do something about this.

The worse insurance company ive ever dealt with. My lawyers are dealing with this sorry company as we speak. They avoid trying to settle by not returning calls, wanting to keep asking for unnecessary paperwork , their just trying to get out of paying. I was in a car accident July 21, of last year and although they admitted guilt they refuse to settle out. Make sure you have good lawyers dealing with this sorry company. Their not lated in Ga but they will be getting sued and find out trying to get out of paying will get you know where in Ga.

I purchased an auto insurance policy through Costco/Ameriprise when I lived in CO. After moving to WV I changed my policy to *** on March 21, 2019 as Ameriprise did not offer coverage in my state. I cancelled my Ameriprise insurance immediately.

They still have been charging me (directly from my bank account) and I just now found out- when I contacted the company about it via email, they were very unhelpful and said they couldn't do anything without my account number. I can't get through to a human on the phone and don't have time to keep trying. Oddly enough, they didn't need my account number, or even an active account, to take money from me without my permission.

Any help you can provide towards resolving this matter would be greatly appreciated.

If I could rate bellw a 1 star I would. Ameriprise has poor customer service, poor communication and seem too loose or misplace information frequently.
I have been trying to get a new quote from Ameriprise for months now. In March I moved to another state and I requested to get my policy changed to my current residence. I have been emailing the information they need and a few weeks later I hear nothing back from them (mail, email or phone call). I was originally told they would reach out to me if more information was needed. When I called them I heard a different story everytime. They need more information, the information is not valid, they will contact me if more information is needed, they will not contact me if more information is needed. I have now learned to call them every 2 hours too get policy updates because they never reach out to their customers because they do not seem to care. It has been months and I am still waiting for a quote. I asked in March and it is now JUNE. Oh and here is the best part I had to pay them to keep my policy active, but the policy is for my previous residents and not my current. Ameriprise is a joke.

I left Ameriprise after being a customer for 19 year due to their terrible customer service and corporate greed. I had Ameriprise for my home, auto and umbrella insurance with no problems but last September I accidently scratched another car while parking. Ameriprise advertises that they had accident forgiveness but they lie. The only time I had to use my insurance in 19 years and they screwed me over the first chance they got. The Ameriprise representative was extremely rude and informed me that there was no accident forgiveness and they increased my rate to triple the original price. Save yourself heartache and DO NOT get Ameriprise Insurance.

Recently, I did a quote online for my auto coverage. A few days later my mother who had the same last name and lived in the same zip code did a quote too and had to call them by phone because of a technical issue on their website. The Ameriprise rep told her that they had MY quote in their system, but not hers. At that point she didn't know I'd also done a quote. I feel like Ameriprise violated my confidentiality by disclosing that I was also trying to get a quote from them.
Also, the amount quoted was much higher than my current carrier. Needless to say, I will never chose them.

I was involved in an accident, rear-ended, and the person that hit me was insured through Ameriprise Auto & Home Insurance. I had my vehicle repaired through my own insurance, a 2013 Toyota Tundra, and during the claim process I told the Amerprise rep that because I had a previous vehicle that had a reduction in the value while trading it in due to an accident reported on CarFax and that I would be looking to receive compensation for the diminished value of this vehicle. I also verified that my vehicle does have this accident showing on its Car Fax report. The Ameriprise rep referred me to another rep that said that I had to pay a third party to assess the reduced value and send them the report. They also told me that I would have to seek this out myself and would not be reimbursed for the cost of that assessment. When I finally located a company that specializes in evaluating this, Hansen Price, they quoted me a cost to do the assessment as $250. I agreed to proceed and it took about 10 days to get the assessment. The Diminished Value Assessment came back at $2,852.50 in reduced value. I then submitted this to the Amerprise rep and after about a week they sent me an email saying that they were sending me a check for $614.13. I told them that this was unacceptable and that I did exactly what they asked. They sent it internally for review and called me several days later saying that they could add $500 to that but would not pay the $2,852.50 that was assessed, nor the $250 it cost me to get the report. My experience, and Hansen Prices assessment, tells me that the $2,852.50 is an accurate assessment and I feel that I am due this amount.

I have been with Ameriprise for more than 6 years.I have received my renewal premium stating that they can only offer liabilities on my 3 vehicles.
I got it contact with the customer care representative and she said the reason for providing only liability on all my vehicles was a new 2018 ford mustang GT which I have added during my last term.
They asked me to register my mustang with some one else so that they can provide comprehensive on my other 2 vehicles.Did not make sense as it was already having comprehensive insurance on the existing policy.
They said they could not even provide me a reason why they can not offer me comprehensive insurance on my new mustang gt.there was no other option, I had to cancel my insurance with ameriprise.

Property Insurance Complaint
Denial of Claim by Ameriprise Auto Insurance Claim: ***on Policy ***

On Thursday January 17th, 2019, I received in the mail the attached letter dated January 10, 2019, denying my claim for damages incurred on my 2014 Toyota Camry during calendar 2018.
This case is somewhat unusual as the facts of the matter are that the vehicle was damaged through water intrusion, for which no person could have foreseen or mitigated. As evidence of this, neither Ameriprise nor the Toyota dealership can state the date when damage occurred.
The fact is that the damage was discovered on Friday November the 9th, 2018, and the vehicle was taken to the dealership on November the 11th, 2018. A claim was filed with Ameriprise on Monday December 10th 2018. Ameriprise assigned an adjuster according to the email attached, but no report was ever provided by the adjuster on the cause and extent of the damages.
What is also factually obvious, is that all damage to the vehicle was incurred over a period of time; whether weeks or months, prior to November the 9th 2018, and due to the unusual nature of the water intrusion; no maintenance nor mitigation could possibly have prevented the damage; the basis that is being used by Ameriprise to deny the claim.
The Toyota Camry was not used from October 15th, 2018 through November the 8th, 2018 as my wife was out of the country during this time period. During this time period the vehicle was parked in our driveway as it always is. I used the car on November the 9th to go and get her from the airport, which is why this is the date the problem with the vehicle was discovered. The vehicle had been serviced by the Toyota dealership since its purchase.
The denial of claim is ludicrous and absurd based on the facts surrounding the circumstances of the loss incurred.
Ameriprise don’t know the exact date damage started or was incurred, they don’t know the cause, they should know the cost, but haven’t disclosed this, have done nothing to validate or explain their claim denial and the facts are that no-one, not them, not me, not Toyota could have mitigated the damage. In addition, if they “feel” that somehow, I could have prevented or mitigated the damage, they should explain how.

Overpriced premiums ,horrible rude customer service

They force you to add your spouse regardless of whether or not they use your vehicle then cancel your insurance via a letter when said spouse has license suspended after YEARS of paying the premium on time and a clean driving record. DO NOT RECOMMEND!!

This company after insuring several vehicles with them began asking about the whereabouts of my family members required personal information about them to not insure them. They started requiring that I submit pictures (more than the normal) of all my vehicles they asked for a mechanic statement, which I provided) several times and when I began to take vehicles of from their insurance every time I called they transferred me to someone different. Then I proceeded to insure one car and they still asked me for information on all other vehicles and proof that they were insured by someone else. That’s none of their business and they required way too much personal information. As for the telephone assistants they were rude and unwilling to help over the phone and if they couldn’t figure out what I needed or what I had done they transferred me without even letting me know.

I've been in several claims since I've been with Ameriprise and they handled it perfectly so far with all of them. Of course none of the claims were my fault but they resolved the cases with professionalism and courtesy.
Claims Representative Eric R especially was very friendly and gave me great advice to keep my mind at ease. I am currently in dispute with Enterprise for damage I did not cause and Eric made sure he is on my side to resolve the dispute.
I initially chose Ameriprise for their low premiums. But so far have received better service than any other insurance companies I've been with which includes ***, *** and ***.

COSTCO AMERIPRISE = MOST DECEITFUL INSURANCE
When the time came to claim a loss, they played all sorts of games to stonewall us not to pay for our damages. The adjuster had no clue about how the water was leaking into our upstairs bedroom. He sends a "great" company (Belfor) they work with to estimate the damage and propose a fix. Did not hear back for weeks. Come to find out they had a $47,788 proposal that Ameriprise tried to keep us from knowing and blocking us access to. So the adjuster said he needed to recheck the damage, and told me it will be around $16,500 to fix. I said OK. He goes out to his car and comes back, apparently must have talked to his boss, who then said $8200! I complained that it was a long shot from what Belfor had recommended. He again promised an answer by the end of the week which never arrived, instead sent us a check for $7771! After multiple complaints his boss took over the case. He sent a "Forensic Engineering" company *** after us being sick with mold for nearly 2 months coughing like crazy going on steroids! I was happy for them to come and evaluate. Now the deceit of this criminal entity got even better. That company on the insurance company's behalf concocted a twisted report to create a report to fall in line with all kinds of exclusions and after two months of up and down stressful waiting, Ameriprise CANCELLED the $7771 check they had sent us! It took them two months of making us sick with mold postponing and playing all sorts of tricks to totally deny our claim!
I HAVE ONLY ONE THING TO SAY: STAY AWAY FROM THIS CROOKED COSTCO AMERIPRISE!!!!!

I have been with AAA for more than 15 years. I recently switched to Ameriprise as they have a partnership with Costco. I was presented a quote and based on that I switched. Within a week of policy being effective, they sent me a mail that my semi-annual policy has gone up by $102. When I spoke with their customer service, although the representative was nice, but when I asked her to send me a copy of what she said was the reason for my premium going up. She said she can not send me a copy of the policy because of which my premium went up. I will be switching back by auto insurance and would warn anyone against switching to Ameriprise.

On Feb 5, 2019, Ameriprise cancelled my auto insurance policy without notifying me.
I received a letter on March 8, 2019 (dated February 12, 2019) that my policy was cancelled.
On March 8, 2019 at 9:38 AM, I called Ameriprise to investigate the letter and check my policy status.
Ameriprise informed me that my policy was cancelled due to "non-payment".
I have had auto-pay setup with Ameriprise since 2013 without incident.
I received no phone call, no email, no letter from Ameriprise that I was late with payment or that my policy was set to cancel.
When I called to check my status on March 8, 2019, the customer support person informed me that I must first pay an outstanding balance of $68 before I could proceed. I agreed and the customer support person used my autopay to process the $68 payment - thus proving that there was no issue on my end with payment, they used the same VISA ending on 3041 that I had on file and has been used for payment for years. No further information was asked from me, nor provided. Therefore if there was a payment issue with the policy, it was clearly on their end.
I logged in to the Ameriprise website to check my autopay status on March 8, 2019 and
I had to pay the state of *** a fine of $50 for the lapsed coverage.
discovered that autopay was in fact still functional and free of any issues, warnings, or errors.
My Home insurance policy with Ameriprise under the same account and autopay setup was still active on March 8, 2019.

I was the victim of a hit and run car accident on February 6, 2019. Amerprise is my auto insurance carrier. My vehicle was purchased brand new on January 15, 2019. It was declared a total loss as a result of the accident. My issue is with the poor customer service and lack of communication received by Ameriprise representatives as a result of the accident. No one reached out to communicate the claim process once a vehicle is deemed a total loss. My husband and I called our initial representative, Vanessa, numerous times with no response. My husband finally got through to someone from a different department, Dylan Dombrowski, who advised him to stop calling. This was the first of many red flags. We were in shock that this was the level of customer service we would receive in this claim process-- complete silence from the representative assigned to our claim, and then the assertion to stop attempting to make contact with anyone. This could have easily been avoided if someone had initially explained the process to us.
My husband finally received a call back from a new representative who said she would now be handling our claim, Alana ***. Alana sent us an email with the initial appraisal amount of our vehicle, compared to four comps of what she claimed to be similar vehicles. My husband and I quickly noticed several red flags in that initial appraisal report. The car was described as "average" which we believe should have been marked as "excellent" given it was only three weeks old. The four comps were for vehicles with more than 5,000 miles on them. Our car had 900 miles. We asked Ms. to broaden the search of vehicles to compare, as we easily found some on our own online search. Ms. ignored all phone calls and emails. My husband and I truly felt abandoned and unclear as to what our options were. After leaving a message with her supervisor, ***, Ms. sent my husband an email with a screenshot of our insurance policy. Again, we are disgusted with this level of customer service. We believe, as paying customers, we deserve more communication than a screenshot of our insurance police sent via email. Since the receipt of that email my husband and I have both left messages with Ms.' supervisor, ***, asking for clarification and more information. Again, we are being ignored and have not received a call back.
My husband and I simply want communication. We feel abandoned and left in the dark regarding our claim. We were presented a "take it or leave it" offer with no discussion about what our options are as paying customers. We believe this is unfair business practice.