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I had a water problem in my basement and kitchen last year. It was very difficult making my claim accepted and processed by one of their agent. J.K. For a such disaster this agent suggested me to buy a fan and send him the bill. He refused to do anything before the mold developed behind the wall.

Worst ever, don't get it!
I've been stuck locked out of my car in San Francisco CA for over 3 hours and I still have to wait for 40 more minutes.. hanging out with my family in front of tweaker because theinsurance companyis so incompetent go *** instead

Spend an entire hour during the interview only to get rejected because we have dance lessons at house occasionally for which we have separate insurance for. I have been a long term Costco member and would strongly recommend going with someone else because of their nitpicking attitude and inability to give coverage for the most basic items

We have been with Ameriprise Costco for many years, both auto and home insurance. The premium of the auto has been up and down over the years but no big changes, which is why we kept it. Well, just received a bill for the next 6 month and the premium is going up 30%. No changes on our side happened recently and the customer service confirmed that too but could not give a more specific reason except saying their system decided the 30% increase. Not sure if this is a sustainable way to run business but a good way to lose business.

I am a retired Principal Design Engineer from CATERPILLAR. Twice a year we have to submit the California Mileage Verification report to Costco IDS Property Casualty Insurance Company. We estimate our mileage on both vehicles. They raise our rates even though our mileage is lower than submitted. We seniors go for local scenic drives just to get out of house. We never exceed our estimated mileage, yet our rates continue to rise.
We have been with Costco Ameriprise well over twenty years because their rates are a little lower the longer you are with them. They take advantage of this and use it to raise their rates while keeping you a little lower than the competitor's. We are trapped in their web!

I am a Costco member and wanted to use my executive membership to obtain a quote for car insurance from Ameriprise. I was declined for insurance by the company because they refuse to underwrite insurance in Pennsylvania if you have a speeding ticket. I am required to have insurance in Pennsylvania to operate a vehicle and this company wants to sell it's services in Pennsylvania but discriminates against anyone with a moving violation. Do they exclude others for bad credit, poor health, increased age?

I d like to file a compliant against Ameriprise Auto & Home Insurance. I have been a Costco member for many years. So I think the Ameriprise Insurance associated with the Costco offers better pricing on auto and home insurance. Then I typed the information online and got a quote for my two vehicles. I paid in full for six month insurance. Two weeks later, I got a letter saying that Ameriprise decided to cancel my insurance because of wrong dates of the accident. A few later later I got another letter saying they decided to double my insurance -- $4000 per year. Too much for two vehicle and we are not placed in risk category. Then I found another insurance. They gave me refund of $630. I called Ameriprise about $630 refund. I told them they "dumped" and forced me to cancel the insurance. So I should get around $800 refund instead of $630. They refused and stood by their decision on refund of $630.

We were driving to the airport and were going to be gone for 3 weeks out of thecountry due to family issues only to be pulled over by a cop bored and wanting to give out tickets. If we didnt have a plane to catch we would have gone to court to argue the speed she claimed we were going (speeding yes but not THAT much!). Unfortunately we couldnt and *** happens and when we got back we had found out our premiums were going to rise due to this. Ok.. we accepted. We asked if there were ANY ways to get this removed from our driving record, take classes or something, and we were told no. Ok.. we accepted. Since that happened, we went through alot with that insurance... changed 2 cars, dealt with a hit and drive in the parking lot OF ***, and must have paid our bi-annual cost at least once. Almost a whole year after that happened, ww get a letter in the mail stating that they cant continue to provide us as its against their company policy to serve with a major speeding violation on the account. NEARLY A YEAR OF PAYING A HIGHER PREMIUM AND ACCEPTING TO IT BUT NEVER ONCE BEING TOLD THIS. Never once was it mentioned that this was on our history and that we would be removed come a year. This whole time we were under the assumption that we went through and discussed this matter with an agent and paid the higher premiums and were never told we could even possibly lose our coverege due to this. NEVER TOLD OF THE POSSIBILITY EVEN THAT WE WOULD LOSE OUR COVEREGE DUE TO THIS. got nowhere with a manager on the phone and now we must sit down and try to find another company. If we had been told there was even a possibility of losing our insurance from the START, we would have considered other options long ago. This funny business of leading us on and having us pay more for MONTHD and then droppig us after nearly a year, is unnacceptable. Hurtful, shameful.

After years with Ameriprise homeowners I found out they had me on a $5,000 deductible, then after I filed a homeowners claim for Hail 2 years ago they sent me a letter dropping me from their insurance and Banned Me from getting insurance with other companies saying my credit rating was bad with over 830 credit score for the last 20 years and never late on a payment !

Shame on Costco for being associated with this company !

On 11/29/2017 my home had a fire and I have been living in a hotel for four months. The investigation of the fire had been cleared 11/29/2017 the date of the fire. The adjuster working this case Adam Benjamin *** has not been cooperative. The construction company (Providence Construction *** and CEO ***) has been calling and emailing him to get clearance to begin repairing my home. Moreover, I 12/19/2017 Mr. emailed me he was sending me a check for $ 2500. to help me until my case is cleared, as of today's date I have not received any money. When I spoke to the adjuster he said something happened to the check and now my case was under investigation and he could not do anything at that time. Please note I have submitted receipts of my expenses from 11/29/17 - 3/2017, one month ago and when I asked about them he said he could not read them asked if I could total them and send the total to him. My complaint is I have been a loyal customer for (10) ten years. I have never been late with my house insurance or missed a payment. I am an African American woman that is been mistreated by Ameriprise home insurance. 3/10/2017 Mr. approved ALE solution to place me into a 6-month lease at Seasons@Poplar tent. I had the electricity turned on and was prepared to move. *** of ALE solutions *** told me I could move into the apartment and I had three months of housing assistance, therefore I need to ask family and friends for a place to live. Please note I do not have family or friends I can ask. I have not received any monetary assistance, and my house is not been repaired due to this company not fulfilling their obligations.

This company has negligent and questionable business practices with regard to non verbal and unwritten policies on bill collection. I was a loyal customer of their Auto insurance for over a decade. I had no problems or complaints till recently. I changed banks and forgot to communicate that with the company for their automatic withdrawal. They called me to let me know. On the same day, I called back and gave them the updated information, and they were able to take out the total immediately. Everything seemed fine. Nothing was communicated. All was well. Then I changed banks for the second time, as the one I had switched to didn't have the features I require, as they're a small town credit union. I take full accountability for this, I forgot to communicate that with the company. They called me, and hours later, I returned their call with the new information to pay them that day. When they told me the amount due, and it was the full amount due for the rest of that policy date. I asked why and they said I no longer qualified for monthly payments as I had not made my payment. I spoke to a supervisor regarding this 'company policy' and whether this was in writing anywhere, as it had not been verbally communicated to me. They said no, it was just a policy. I asked if my loyalty as a longtime client meant anything to them, and they said no, they treat all clients the same. This statement seems inaccurate, as I received a discount for being with the company for so long. I asked to speak to the Complaints Department and only got as far as a representative. I accept my responsibility in not communicating in a timely manner my change in banking information. However, I would have been more cognizant had I been informed of this company policy. As I'm a middle class citizen and this company is associated with Costco, I would hope they would be better in addressing their customer's concerns, especially in regard to demanding full amount of monies that would not be available. However, it seems the average customer takes a back seat to their more prominent clients. I would advise caution and encourage looking into their 'policies' before committing to them as a client.

I live in an area with frequent heavy rain, snow, etc. In 1993 we suffered the first of our 500-y floods and another came about 15 years later. During all of this our house suffered some water in the basement but no other water in the house. About two years ago we had an 8" rainfall in only a few hours. About a day afterwards we found that the carpet in our family room was soaked. For the first time water had entered our living space. After the water was detected we examined the corner of the house closest to the water infiltration and found that a downspout from the roof, hidden by a bush, had been damaged and that water from the roof was being deposited into the soil at the corner of the house. We contacted Ameriprise and filed a request for payment to remediate the damage. An adjuster came to visit, looked at the slope of our lawn, and determined that the water intrusion was due to groundwater and not water from the damaged downspout. He couldn't explain why there had never been water in the house from previous floods, which would also have created groundwater issues. The person we dealt with on the phone at Ameriprise was unwilling to consider any other explanation and denied our claim. As is the case with many, I signed up with Ameriprise due to its connection with Costco. I'm disappointed that the legendary Costco service and concern for customer satisfaction does not appear to apply to the businesses that it endorses.

Awful Company. I read the reviews and it seems I am not alone. I had given them my auto and home business for 10 years. Never filed a claim until I moved. I had hail damage and they replaced the roof. Then of course, they cancelled me. It was actually, a good thing because it forced me to find a better company with better rates. They also raised my auto rate 50% due to a claim by someone with no damage to either car (no police reports) where they paid out zero dollars. I even went as far as to file a claim with the Insurance Board in Missouri. My experience with this company has left me very skeptical. I thought there were laws in place to protect clients about bad business practices.

Ameriprise appears to use unethical profiling for cancelation and non-renewal decisions. They use misleading advertisement by saying “We rewarding customer loyalty”, they make assumptions about drivers risk based on statistics of all drivers not by proven evidence driver behavior on an individual basis and they wrongfully mislead customers about the effects of “not-at-fault” accidents on their assessments of insurability. I now question their integrity and so should you if you consider doing business with them.
I have been with this insurance company for over 9 years now. It started out a great company with good rates. However, something changed and I fail to see how the Revdex.com can rate this company A+ given that 92% of the 210 customer reviews appear negative. This looks very bad, no matter how many customers they have. These reviews come from people who care about others enough to report bad behavior. If the company claims of great customer service had any real merit to it they would show up as a top company on Consumers Advocates, in one of the top 25 on Nerd Wallet, not a 1.25 out of 5 with Consumer Affairs, and Clark Howard would rate them in one of the top 10 in the nation. Instead, they can only claim A.M Best rating of “Excellent” which only rates on financial strength, stability and soundness of operating performance. They do not have anything to do with customer support, fairness, integrity and ethical practices. With an A+ rating, the positive reviews should look like the negative, 92% positive.
My complaint: As of this date, we have experienced one “at-fault” accident, one uninsured motorist claim (“not-at-fault”) and three additional “not-at-fault” accidents over a three-year period. We did the right thing on each one of these accidents and reported all of them to Ameriprise. I called them to add a car and found out that they will not renew my policy because of the five accidents (one at-fault and 4 “not-at-fault”). Then someone from their office called me a day or so later to tell me the same thing. At least I received notice in time to look for another company. This means they only paid for two damage claims totaling about $2000, one “at-fault” and one uninsured “not-at-fault” for which they have already file suit to recover funds from the hitting party. My premiums over the last three years has more than paid for the two claims they paid.
Their ads claim they reward loyal customers. Even their own CEO says, “We're obsessed with customer service!” and “Our exceptional service also comes with the peace of mind of knowing that you're working with a quality insurer.” After 9+ years with them, they will not renew my policy for accidents I had no control over. This does not even come close to resembling a reward to loyal customers. They actually punish them for making claims even if it does not involve them paying for the claim (“not-at-fault” accident covered by the hitters insurance). This looks to me like false advertisement and draws into question their integrity.
When I reported the first “not-at-fault” accident, I asked the person (Cathy) if this would affect my insurance in any way and she said something like no not at all. Apparently, that statement does not rings true. I again asked the same question when an uninsured driver hit our car and again I had the person on the phone say something like not at all. Now they say the nonrenewal comes because of the number of accidents in a three-year period. Therefore, the accidents do effect my insurance again calling into question their integrity. With Ameriprise honesty and loyalty on the part of customers generates the reward of nonrenewal.
When I asked the customer representative who called me to tell me about the nonrenewal why they counted “not-at-fault” accidents she said, it means that you pose a risk of committing insurance fraud. Excuse me! Therefore, they will not renew us. She told me they could not do anything about it. So much for supporting loyal customers. This amounts to unethical profiling and slanderous accusations on their part. They did not look at the facts of the accidents and treated us like numbers not customers and living breathing humans. So much for the CEO’s statement, “Our exceptional service also comes with the peace of mind of knowing that you're working with a quality insurer.” Sorry Tom Ealy, it appears you believe this but the rest of the company does not. I went out of my way to provided them all the details of the accidents and even provided, in the two cases when we made police calls, the report numbers that the hitting party received tickets. I had to get this for them, as they would not take the initiative to contact the police themselves. In addition, we have not had any citations for over 5 years.
Note that I had to provide all the information for these accidents to include getting police reports (twice because claims apparently did not enter any of the information when we initially call it in to Ameriprise the first time). I believe we proved our integrity as honest responsible drives and not committing any form of “insurance fraud” as accused.
No doubt, the company will respond with the same rhetoric as they have with all the other complaints “I'm so sorry your recent experience with us was not a positive one. I'd like to look into this for you. Could you send your contact information and claim number to [email protected]?” They keep the A+ rating by making it look like they check into the issue and intend to work on the complaint to fix it. I have not seen one of these complaints show a positive resolution posted by the original complainant. I will put in my complaint any actions or inactions they take.
On this company, I can only say “caveat emptor” “Let the buyer beware”. So sad, it use to be a good company who cared about their customers, but not anymore.

Very bad experience with the auto insurance claims customer service. The person on the other end of the line is extremely rude and impatient.

Very bad customer service and slow response as a company. They be may cheap compared to geico or all state. The trouble that you will have to go through is not worth a try at all.

HORRIBLE HORRIBLE HORRIBLE. Wish there was option for 0 stars. Have home insurance with Ameriprise. House came with a pellet stove insert that was just sitting in the fireplace. Since the pellet stove was inside they charged me extra money. Over the weekend I decided to remove the pellet stove and once I removed it I realized it was never even plugged in and was sitting there as decoration. All I had to do was just move it to garage for storage. So I called Ameriprise to inform them that I no longer have pellet stove inside the house and they want me to get a contractor who will check if I removed the pellet stove correctly. Once again keep in mind that pellet stove was never connected and was just sitting there for decoration. I even spoke to a supervisor who told me the same information that I must get contractor. Do I need a contractor to remove a picture frame from the wall too? This company is a joke. On the phone with other company so I can drop them ASAP. Horrible.

This insurance is by far the worst! extremely poor customer service. There is another driver in my house, he is with another insurance. So Ameriprise sent me a letter saying that there was another driver in the house and that their dated systems could not find him insured, they were going to add him to my policy without my consent. This action is pathetic, I should not be accountable to others beside me and my family. I called gave and they were as rude. This is not the first time I get extremely poor customer service. I cancelled my policy with them right away and moved with

Hmmmm so glad I'm reading these reviews. I just got off the phone with a very rude Representative. Her tone was condescending! I'm not signing up!

WARNING! Stay away from this SCAM auto insurance company. My premium goes up 100% from $1300/year to $2600/year after I put in a request to change address. Called customer service and all I get is "SORRY" it's the new location. The new address location is in a better area and gated community not far from previous location. After this ridiculous excuse that does not add up they come up with another that their previous partner FORD (similar to their COSTCO partner now) is no longer with them so I cannot get the same discount. Suddenly the 12 years I was with them with no claims, no accidents and no traffic tickets just disappears and means nothing to them. STAY AWAY FROM AMERIPRISE and find a different auto insurance company that values their loyal customers and your business. You never know one day they might decide that COSTCO is not their partner anymore and all your years with them suddenly disappears and you start from beginning again with a high premium plan.