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I am a Costco member and since I trust them when they advertised Ameriprise I called. The gave me a good price on auto. On my 6 month anniversary they raised my rate 200 $ yes 200 from 430 every 6 months to 600 ++. They lied to me to get me to quit my current auto and move to them. Dirty dealings.

I have a home insurance policy with Ameriprise and they are making it very difficult to receive coverage on my claim. The issue was storm damage on my roof that also caused a leak in my roof and into the walls of my kitchen. Ameriprise wanted to patch a small area of wall but not investigate the full extent of the potential damage. They did provide me with a new roof but they have been a nightmare to work with concerning my kitchen.

I tore out my walls and discovered extensive water damage and mold from the leak--in my walls, in my cabinets, in my sub flooring and my sub sub flooring. Ameriprise didnt offer to come see the damage then they told me that they can't cover this, that, and the other because they didn't verify the damages. I have had to wait 7-10 days any time they send money. The amount they send never really covers the full cost of the repairs. Ameriprise says they offer more money but only AFTER I pay upfront for the necessary repairs. I have an annual income around $22k so I cant afford the repairs up front. They delay all decisions over a week at a time so that it costs me more money to be out of my house and kitchen. My contractor has had to go work on other jobs thus delaying my repair work purely because Ameriprise refuses to handle this situation in a timely manner.

Several weeks ago they approved a hotel--which I maxed out on my credit card to get. One week after I turned in the receipts and they still have not reimbursed me.

My kitchen cabinets sat on my carport for a week and a half or longer and they never came to see the cabinets but now they do not want to cover my cabinets. I have sent them countless images of the full extent of the damage to my kitchen and they dont think it is sufficient evidence to prove my cabinets were damaged. The pictures included moldy, broken cabinets. I had a contractor come see my kitchen who also verified the extent of the damage and confirmed this in an estimate I sent to Ameriprise. Ameriprise does not want to honor this estimate.

I'm very upset with the delay of decisions. I am completely discouraged by the insufficient funds they provide for repairs. I'm completely strapped financially having to pay for repairs upfront and wait weeks for them to send a check that will take weeks to get here. Not once have they offered electronic deposits or overnight mail to send me money.

It is a disappointment that Costco supports business with this company.

I submitted an insurance claim for my vehicle on July 27. The insurance company said they wanted to use used parts to fix my vehicle and the shop that I took the car to would not agree to put used parts in my car. The shop wanted to use new parts. I agreed to take my car to a shop that would put used parts in the car. The insurance company was responsible for ordering the parts. The parts arrived on SEPTEMBER 5 to the second shop. They were the WRONG parts. No one is calling me back, and when I have reached someone they told me that the shop was the one that ordered the parts (the shop was not the one that ordered the parts, the insurance company did). Additionally, the second shop had ordered new parts because they were $600 cheaper than the used parts, and has had them since August 10. But the insurance company insisted on using the more expensive, used parts. At this time, I have not had my car for over a month, and there is still body damage to address.

Got rear-ended by one of their insureds on Saturday, 8/25, called to report the claim - took 30 minutes of holding to get to a representative, gave them all the information they needed AND video footage of their client rear ending me while riding my motorcycle - this guy had some serious road rage. Following business day I get a call from someone at Ameriprise - not the adjuster - asking me a million questions about what happened and asking me to resend the footage. After about 15-20 minutes of talking, she says WE ARE NOT GOING TO COVER YOUR DAMAGES OR MEDICAL BILLS. The guy who hit me was excluded on the policy and rather than punish him for driving they punish me - makes sense! I asked to speak to a supervisor as I did not agree with the decision they made based off a few details and she put me on hold for 15-20 minutes while she got her manager. I ended the call and am going around everywhere possible to warn people about this below average, good for nothing company. I work in insurance and have high praise for good CUSTOMER SERVICE, these people are lacking in every way possible. What a terrible company!

Was cut off and driven off road. Repair shop said they were rejectected for front end alignment even though vehicle hit curb. Tires went bald in center due to toe out condition. Was not informed Front in alignment had not been performed. have been a customer for more than 30 years and they rejected a $90 front end alignment. I am extremely disappointed with the judgment of this company and will be changing to a new company unless they can be more reasonable and resolve this in a proper manner.

This insurance company has ruined Costco’s great reputation! By looking at the ratings here at Revdex.com site and else where, I am not surprised why so many people are so dissatisfied with Ameriprise’s unethical practices. If you are thinking about getting auto policies from this company, think hard!
My car was hit by an Ameriprise insured and their insured was at total fault, so the liability was not an issue. When the claim was filed a month ago, Ameriprise required me to get estimates for the repair cost. I have submitted three estimates. Each estimate I submitted, their in-house appraiser who is in Wisconsin and has never seen my damaged car always came back with his own ludicrous estimate by cutting the repair hours and parts that the body shops needed. This is their way to force body shops to cut corners to save Ameriprise money.
I have dealt with two Ameriprise claim representatives for a month, one is a supervisor. Both handled my claim poorly. Once settlement was discussed, the supervisor used coercive, deceptive and abusive tactics to settle my claim by giving me false information to low-ball me.
California laws and regulations require insurance companies to reach fair and reasonable settlements in good faith. I am so frustrated to deal with this insurance company and had to file a lawsuit against their insured. I feel sorry for their insured.
Ameriprise does not care about their insured, their claimants. It only cares about their profit. If you want to get auto insurance from Ameriprise, be careful that you might get sued regardless your policy or liability. I will never do business with this company!

This insurance company is quick to take your money but not helpful when it comes to compensating you for damages. In the years I've had them as my insurance, I've never filed a claim with them before, I also had a clean record. Awhile ago, wife's car was moderetly damaged from a hit and run in a parking lot while she was inside at Dr's appt. Ameriprise wiped their hands clean and refused to repair the damage saying the incident happened "outside their coverage range". Now that I received a minor ticket for a moving violation, Ameriprise was quick to raise my premium almost double. Seems like this is how they get rid of "liabilities" off their books. Only positive is that the 6th month is free, but that's probably something other insurances also do. Never again with this company.

My wife's car was rear-ended on the freeway in July of 2015 and it was subsequently considered totaled by the Ameriprise estimator. We were able to settle on the value of the car but the real problem was the rental car coverage, which was supposed to be up to 30 days or $900.00. Once the car was considered totaled, Ameriprise informed us that the rental car coverage was then only good for 3 days. That's right, 3 days! I reviewed the insurance policy and found nothing mentioning that scenario. In fact, the rental car coverage was the shortest and easiest clause of the policy to read. I argued with several different Ameriprise claims people over a number of days, including supervisors, and one of them actually put me on hold while she read that portion of the policy, came back on the line and told me I was correct. However, she then stated that industry standard and their company "policy" was 3 days when a vehicle was totaled but offered to "extend" the coverage a little bit longer, which ended up being about 10 days of coverage. A horrible experience with our own insurance company!! By the way, the California State Insurance Commission was of no help either!

This business SUCKS! How can it gets an A+ rating given the 108 NEGATIVE reviews (out of 115 total review)??? I should check Revdex.com before I decided to go with this business, but I trusted Costco so much that I gave it a try. Now I am here to express my great dissatisfaction with it! This business SUCKS, because it said to contact me within 24 hours but I waited for 4 days without hearing from it! And it is not operating in a reasonable fashion. My husband had an accident (he was hit by a DUI driver) during the transition of our insurance from *** to Ameriprise. So they kept on asking us to provide a "letter of experience". Neither of the agencies (our *** agency and the other party's ***) knew about the "letter of experience". But *** did send them an email stating Traveller accepts 100% liability. Ameriprise doesn't take the written email as enough, and asked to talk to the agencies directly. We arranged the phone call, and Ameriprise got the details from the agency. Then a few days later, Ameriprise told me again THIS IS NOT ENOUGH, and now asked us to get a copy of police report! This became so unreasonable. You already have both oral and written proof from Traveller's to show the accident was not our fault. And you are still not satisfying???!!! If you don't trust people, then people will not trust you too! I will not do any business with this company any more!

On May 17, 2018 I got rear-ended by a young gal whose car insurance is Ameriprise. I chose to go through them and have them take care of everything, since they were to pay for repairs, rental car, etc. The adjuster (J.A.) is located in a Nevada office. Over the last couple of months I've had nothing but problems with this individual. He barely ever returns calls. It took almost two months to finally get my truck into the shop to be repaired. Then I had to call several times and leave messages to figure out the rental car situation.

My truck has been in the shop now for over two weeks, and has been finished for several days, and the auto shop is waiting on paperwork and a call back from Mr. Aquino. The shop called him every day for the last two weeks, including twice yesterday and today, and I also called again, left a message, and wrote him an e-mail, to no avail. He is not getting back to anyone.

I'm beyond frustrated! I know I'm not their client, but I'm also not the one who caused the collision. I don't deserve getting treated in such a manner.

In addition, when he mentioned that they would not pay for additional car insurance on the rental car, he omitted to mention that I wouldn't really need it because if something were to happen, they'd be paying for the damage minus my deductible. This has caused me to purchase extra insurance - which I couldn't really afford - since I was under the impression that I wouldn't have any coverage at all, and would be liable for thousands of dollars in repairs if something were to happen. This extra insurance has racked up to $508.00 now and was completely avoidable. I'm already under water financially with student loans, mortgage and car payments, I didn't need this to happen. The collision was not my fault, and I shouldn't have any out-of-pocket expenses, especially not hundreds of dollars that was avoidable.

AMERIPRISE changed my homeowners insurance policy coverage reducing the coverage without my permission. Increased my deductible from $1000 to 2% $6000 without any request by me. In addition, changed my roof coverage from replacement to cash value. Long time customer of almost 20 years. Never filed a claim. Now when I need to use may insurance, policy is changed 6 month before I need it resulting in $8000 out of pocket expenses.

I've had this insurance for 3 years, every 6 months they raise my rate WITHOUT NOTIFICATION. They always give me the *** response "according to state rate trend" we want to stay competitive with other insurance so were raising your rate, I had *** with a friend and they never ever raised my rate this is why I say ameriprise are crooks. I call request a manager they hang up on me. It is illegal what they are doing. I'm sick and tired of this happening I will file a complaint next and I will also find a way to complain to the state since it's their fault they are raising my rate.

I have only been using Ameriprise Auto Insurance for one term (six months), but my short experience with this company has been very telling as to their business practices. I was given a quote which was considerably les than my previous insurance company, enough to warrant a change. Now, after just one term, my rates are set to increase to more than what I was paying previously. There have been no claims, no infractions or citations of any kind for my wife or myself. Not one blemish on our driving records for more than 15 years. Ameriprise claims that the rate hike is necessary for them due to the cost of doing business in this state. I feel that I have been scammed by Ameriprise, in my opinion, they are an unethical company that uses bait and switch practices to lure new clients and then raises their rates after the first term to maintain an astronomical profit margin. How does this company receive an A+ rating when 95% of the reviews are negative. I would not recommend doing business with Ameriprise, unless you only need insurance for six months.

Worst company ever! Offered me great coverage made me pay for my 1st month. Changed it with info that was wrong then charged me thousands of dollars for a 6month premium. They refused to give my money back for the month when I cancelled after 10 days. Constantly changed their stories and told different info. Could not believe these people and how much they put people through. They lie, steal, and cheat and supposably hide behind these rules they make up as they go. Never have I worked with a company that did not refund me my money for coverage not given! They even had the audacity to say they wanted 15 more dollars. They stole 100 dollars of mine for 10 days of auto coverage and wanted me to still pay 15 more dollars for that 10 days of coverage! Could not believe these people! Biggest rip off and scammers I have ever worked with. They do not know their own laws or rules, supervisors contradict eachother, and representatives lie on top of it! Never use this business

Lenghty application denied based on previous insurance company (not record, since I've never submitted a claim in my life, but company). Unable to answer any questions. Costco should get out of this business. Bizarre!!!

WORST experience EVER!!!!!!
Spent an hour on the phone yesterday giving then all my information on our custom home and cars. Was given a quote of $824,000 replacement value with a premium of $4400 a year. They said the program set the value at the $824,000 and we could increase value but not lower it. More info was given including Social Security numbers while they checked us out. We were told everything looked really good but it would have to go to the underwriters for approval.
Today received a call that they could not insure the house due to the high replacement value.
VERY disappointed with Costco and the FAULTY insurance program!!!!!

Overall, Ameriprise Auto insurance charges a ridiculous amount of money for their insurance policy, for drivers that have been accident free for over 10 years. This past April 2018, someone hit my car in a college parking lot, I’ve sent in my das cam footage proving I was not at fault. The representative Jordan J of my case gave me the impression he was trying to help me with my incident at first. Until, they “reviewed” the footage 1 month later, and then called me about my incident, to tell me over voicemail. J stated in the voicemail my incident I had, I was “at fault”. The police statement had no one at fault for the incident, and my car had minimal damage after being hit, and the other driver’s car had no visible damage according to the police report. Ameriprise Auto Insurance not only did not renew their coverage with me, they also left me the impression, like in my opinion I honestly felt they treated me like the enemy, after being a loyal customer for over 4 years. I am extremely disappointed with their auto insurance services and especially in the representative who was supposed to be helping me in my incident case. I had 10 years of having a clean driving record and because of J, my record is now tarnished. I am very dissatisfied with the representative Jordan J. I would definitely not recommend Ameriprise Costco Auto for any car related insurance coverage.

Would not recommend Costco Ameriprise to anyone I care about. They have been super frustrating and aggravating to deal with. They make everything so much harder than necessary.

They are increasing home insurance premiums like hell for the past few years...though we do not have a single claim on home so far for past 14 years since we bought home. It has increased over $700 for a small home of mine in last couple of years. When called, there is no reasonable answer other than it's revised in your area. Looks like we are trapped. Took it only because it was advised by Costco.

I am a costco member and was excited to be able to take advantage of the insurance program through costco. My first time calling and receiving quotes was a great experience. The man I spoke with was kind and helpful. I was happy with the quote and service so we made the switch for auto and home. I had to call the second day because I forgot about the family camping trailer my parents own that we borrow 2-4 times a year for short camping trips. I was told since the trailer was not registered to me they were unable to insure the trailer. They told me that anything my vehicle was towing would be covered by my auto insurance. My father also has the trailer insured. Today I received a letter from Ameriprise telling me if they trailer is not put into my name and they receive proof by June 20th, they will cancel my policy for my suv. I called and spoke with a supervisor. She informed me there was nothing that could be done. Clearly underwriting was misinformed on us borrowing the trailer and not owning it. There is no way to get in touch with underwriting so the rep I spoke with is sending another request. How is this possible? So if I go rent a trailer to move some items my car is automatically not insured anymore...the rep told me that this is different. It's no different than me borrowing a camping trailer from my family to use for a long weekend. So now I'm stuck having to search for another insurance company after spending hours setting up three policies with Ameriprise. Horrible service...Not impressed and very disappointed that Costco would do business with a company like this.