Cobblestone Auto Spa & Market

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are not taking responsibility for the pre-existing condition of the vinyl top. The top is years old and completely in horrible condition. See attachment *** ***

***,
You have already spoken with Shelby at our main office and she has notified you that the refund is being processed; a check is being sent to your home addressI'm sorry for any delay, please call *** EXT if there are any further
concerns.
Thanks,
Shawn

I have had my car washed at this car wash beforeThe scratch is on the driver doorIt was not there last time I had my car washed nor was it there the morning of the incidentI check my car each morning for damageIt had about miles on it at the time of the incident just because no one walked up and scratched it on camera doesn't mean there was not a piece of debris in a towel or in the tunnel brushesThe fact that cobblestone refuses to do vehicle inspections means that they have no idea as to the condition of the vehicles they service and therefore can't say they did not cause the damage

MrB***, Thank you for the opportunity to address this issue, both managers looked into this matter with you and determined our staff did
not cause the damage to the phone cord Several events lead us up to this decision. MrB*** showing are management staff how it occurred and taking attempts to break the cord. Coaching our managers about Cobblestone policy on issue like this and just replace itInforming our management staff this phone cord was well over $and now on your Revdex.com complaint it’s $100.00. After checking, we are not able to find a phone cord around those prices. What is the true cost of this phone cord? Perhaps our only mistake was to go above and beyond to pay for half of the cord without even getting the true cost of the cord and not even damaging the cord. We always take our customer service very seriously and attempt to create satisfied customers. However, we cannot agree to pay for costly repairs that are not our fault. The offer was made my ** and that offer still stands with a paid receipt Jason D*** Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your equipment caused this damageMy brother and I saw it happen and brought it to your companies attention immediatelyHours of review? I have proof that your manager denied this claim ON THE SPOT! I still have the paper Do you really think I have nothing better to do than fight this battle with you? I don't want a checkI want my fender fixed$15,in damage? It sounds like this isn't so far-fetched after allYou guys must be screwing up a lot of cars over thereIt's good to know that I am not the only one.
Regards,*** ***

***,You have already spoken with Shelby at our main office and she has notified you that the refund is being processed; a check is being sent to your home addressI'm sorry for any delay, please call *** EXT if there are any further concerns. Thanks, Shawn

Mr***,I am sorry to hear about your experience with our *** location. We typically take $out of any refunds we submit because we did wash your car and that still needs to be paid forWe were not trying to be difficult, that's just what our policy is. A check was already sent
for the remainder of the refund when you called our office a few days agoYou should be receiving it soonRegards,*** ***Cobblestone Auto Spa

Mr***, I'm sorry to hear of the unfortunate incident at our facilityLifted trucks are typically safe to wash in our tunnels, but our disclaimers do state that aftermarket light bars are a risk, and that we do not accept liability for their damageYou were also verbally warned by our
service advisorsI'm glad to hear that Jordan offered you services as a gesture of good willOur records also indicate that your service was refunded in full on 4/27/(please see attached documents) Thank you, Shawn - Car Wash Operations

Cobblestone was never given the opportunity to fix your car. We had few other customers that we need to have extra care to their vehicle and they
came out just fine. Cobblestone was never informed that Debbie was not happy or the fluid was not completely removed. Debbie just presented an invoice for $without our knowledge. Cobblestone will not be paying for Debbie’s unexpected invoice. Cobblestone offers and does all the service that was needed to completely remove the fluid Best regards, Jason D*** Operations Manager *** *** *** ***

*** was shown the video and it clearly shows the vehicles did not have the antenna when entering our facility. I have also view the video and it clearly shows there was not an antenna. Cobblestone will not be taking responsibility for this issue
Thanks,
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*** ***
Operations Manager
***

Cobblestone will be not taking responsibility for preexisting damage. Clearly their vehicle is in poor condition
*** ***
Operations Manager

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached two pictures of the landeau top BEFORE going into the carwash They are IMGand IMG I have also attached a copy of the top AFTER the carwash It is IMG Yes the car is years old but as you can see from the BEFORE picture it was somewhat sun-damaged but the top was acceptable Now the top has been shredded and not even attached to the car As I explained to the manage - if my car was years old with two dents in it (this is not the case but just an example) and someone rear-ended me they would still be responsible for the damage and could not use as an excuse that the car was years old with two dents in it The body of the car is in absolute perfect condition The engine of the car is new and in excellent condition They have made the car completely unacceptable and looks ridiculous.The manage pawned me off to *** and *** was completely rude, should definitely be in another line of work besides customer service I asked him if I could send him a picture of the previous condition and he said it didn't matter because the car was old and he wasn't doing anything Before the top from a distance looked fine and even up close was ok Now it is absolutely ruined.Regards,*** ***

To whom it may concern, The location GM has denied this claim, there is nothing I am going to do to undermine his decisionI was under the impression that once the site GM contacted the customer the complaint had been finalizedWe do not measure the height of every car that comes through
our storesWe have disclaimers all around stating we are not responsible for aftermarket itemsIf this were a factory item there would have been no problemWe expect that customers know their own vehicle and vehicle limitations, as we deal with thousands of cars a monthIf you are willing to meet half way, I am willing to pay for half of your disputed amount ($200). Regards, Ryan C***Cobblestone Auto Spa

Thank you for your feedback regarding your recent visit to our Gilbert facilityWe regret to hear of the unfortunate condition of your vehicle, but please rest assured that this is a common contaminant found on many vehiclesFortunately, this type of sap is usually remedied with a simple car wash,
provided too much time has not passed allowing the sap to hardenPlease view this link, a quick Google search explains how commonly cars are contaminated with this sort of saphttp://www.***.org/***/***/***-***/As a professional car wash and detail service provider, we use only high end, Meguiar’s detailing productsThe spray wax (quick detailer) that you purchased has a viscosity similar to water and dries completely flat on paint surfacesThis product is also not applied to windows.Please understand that Cobblestone stands by the quality of all services provided, and we are always sure to fix any work that we have performed if not to our guests’ satisfactionIn this case, the contaminant found on your vehicle was unrelated to any services performed by our staff, therefor not warranting a free car wash.If you have any further questions or concerns, please contact our Gilbert Site Manager, *** *** at ###-###-####. Thank you

Did I say *** spent hours reviewing your damage? NoI spent hours, so I’m not so sure what proof you have regarding that I didn’tYes we damage cars, yes we take care of those we damage, and no I do not cut checks for cars/trucks we did not damage because again, that’s not a responsible thing to do Revdex.com,I’ve offered to help out of a good will gesture then I was accused of admitting some kind of guilt because of itIf there is a quote, a deductable, something I can help with we will be more than happy to review and do what seems fair for both parties Regards,*** ***Operations ManagerCobblestone Auto Spa

I have already shown *** the knife and damage to my carHe claims it
is wear and tear but that is ridiculousThen *** told me the employees were not allowed to carry such items on their person but, the fact remains the employee did have this knife on the left side hanging from a belt clipWhen he exited my Corvette, the knife cut the leather and fell off and is still in my possession*** was useless so there is not much more I can do with himLike I said, he has seen the damage and the knifeWhat else would you suggest that I do? Does a customer have to take before and after photos when going to Cobblestone for a car wash???

At first he only asked for the headliner to be cleaned, (soda was everywhere
inside the vehicle, customer did not want to pay for a complete inter clean)Service advisor spoke to the customer about cleaning seats after the car was sent to detail shop, which is why detail had to be taken backOur fault on that oneHe had leather seats which was real easy to clean, it was much longer than min turnaround timeJeremy spoke with customer after detail had finished cleaning seats, Jeremy looked at vehicle and we did miss a few spots on headliner (took secs too get out) rest of detail looked goodThere was soda still on dash and screen though, again customer declined full inter detailJeremy informed him that the dash and doors was not part of the service he paid for, the services he did paid for was completed and looked greatI did clean most of the dash down as I was talking with him out of customer service aspect, because we messed up and forgot the seatsAs Jeremy was cleaning the dash Jeremy was informing him about headliners and why we normally don’t clean them ( I thought service advisor had already covered this with customer) Customer seemed to leave very happy. Jason D***

MrL***, I have attempted to contact you many times via e-mail: ***When was I verbally warned? When I arrived, I ensured with the attendant it would be okay with the clearanceHe assured me it wouldThe manager, Jordan, in front of me also went and questioned the attendant to verify he stated to me and the attendant told him he said it would be “absolutely fine, we run thru larger trucks”This is why Jordan issued the $detailSo, when was I verbally warned by a service advisor exactly? In addition, I contacted the corporate office and spoke to a Kayla at ext 2*** who advise an “innocent report” should have been completedI understand we all make mistakesJordan did not follon the situation and cancel the membership when he was initially supposed toWhen brought to his attention he stated he couldn’t cancel it for me and I would need to call corporateHowever, the manager of N Val Vista Dr Gilbert AZ 85234, Gloria, immediately took ownership of the issue, even though it was not hers, and called, cancelled and follwith me after

Tell Spoke to *** and she refused to bring the vehicle back so we can look at it and redo the services Now *** is claiming we damaged some of her items after a few weeks after the service completed Cobblestone will not be refunding her service we have never
been given a change to look at the vehicle or redo it Provide pictures and receipts of the “damaged” items *** is now claiming *** *** Operations Manager