Clark Bruce State Farm Insurance

Complaint: ***
I am rejecting this response because:i was contacted by pep boys four days after I had contacted them and the Revdex.comIn my conversation pep boys offered me an oil change in exchange for the problem I had with themThey never offered any tire match nor did they even mention anything that had to do with tires with meThus response they have sent to you is completely inaccurate, they are just trying to make themselves look good in the eyes of the Revdex.comI will never ever trust them again, they are coNing people with lies and advertising to get them on the hook.
Regards,
*** ***

Dear *** ***,We are in receipt of the complaint sent to your office by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facilityBelow is our response from the manager at this location.The car was already repaired at no additional charge
*** came in with his car overheating and a check engine light oneWe did a diagnostic to determine the problemThe car needed a water pumpThe check engine light was on due to system temp out of range(overheating) and malfunction on cooling fan circuitWe repaired the water pump and noticed somebody had tampered with all the wiring of the fan already The fan refused to come on under the systems control due to an open circuit in the system At his point I talked with the customer and he told me he had been having problems with the fan for over a year and many people looked at it and replaced many parts but they never worked I advised him we would look into the system. It was found that the wire from the computer to the fan relay was faulty and at this point I gave *** two options We would need many more hours of diagnosis to find the bad wire or I could wire in a new relay that would come on when he turned the key on to keep the fans running to protect his car from overheating and to protect the parts we just put in He said he had no more time to wait so told me to put in the relay and then asked me if that would turn of his check engine light I told him I am not sure, but most likely it would NOT since there was still a problem in the circuitIn order for the light to turn off more diagnosis would be needed After that *** put in a complaint that his light was still onI called him and told him it still needed more diagnostics done he agreed to come in first thing in the AM and didn't show up until five He came in the next week and was not charged for time spentbut it was recommended that he see the master tech at He put in another complaintHe went in an the master tech said he would need time with his car*** said he didn't have time and would bring it back*** didn't bring it back and put in another complaint saying we could not fix his car and that nobody contacted himI myself contacted and talked with him every time He agreed to give the master tech time to look at his car and bring it back, but once again was a no showAfter many attempts to help him he finally gave the master tech the time he needed to fix the car at no additional feeHe even used a different name and opened another complaint for the same reason His car is fixed as it should and was done so without being charged for the great expense it took to diagnose his car There is no reason he should get a refundThe job is complete.We apologize as well as thank *** *** for allowing us the opportunity to address his concernsRegards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear *** ***, We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility To further assist *** ***, we will need the Pep Boys location she visitedOnce we receive this information, we will begin
our resolution process Robin S*** Customer Experience Supervisor Robin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. Customer came in for an oil change, the GST noted the vehicle was running rough when pulled into the bay and the check engine light was
onWe suggested an engine diagnosticAlso noted that they vehicle was out of inspection, missing lights, plate bulb out and suggested brake check and four tiresCustomer advised that she had $in repairs recently done at another facilityWe asked where and when so we could determine the repairs she had done, but the customer did not know at that time and said she would call back with the information. After the technician did a visual inspection he found code *** camshaft position sensorThe oil change was performed and we started the vehicle, the lifter was making a noise and the vehicle jumped, timing is offCurrently the vehicle is not street legal. At this time, we are waiting for the customer to provide the location where the vehicle is located, so we can send an independent adjuster to inspect the vehicle. We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns. Regards, Robin S*Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the business responded by replacing a tireIt took them two months to do soI received an apology but no explanation to the horrible customer serviceThe manager of the place went as far as excusing the employees behavior and somewhat blaming me for their unprofessional behaviorI will never go back to such a horrible placeI'll
Regards,
*** ***

Dear *** ***, We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility To further assist *** ***, we will need the Pep Boys location she visitedOnce we receive this
information, we will begin our resolution process Robin S***
Customer Experience Supervisor

Dear *** ***, We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility *** *** was contacted and his concerns were addressed We again apologize as well as thank *** ***
for allowing us the opportunity to address his concerns Robin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. The service manager did reach out to *** *** to address his concerns and offered a refund for the oil change. We again
apologize as well as thank *** *** for allowing us the opportunity to address his concerns. Robin S*** Customer Experience Supervisor

Dear *** ***,
We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
To further assist *** ***,we will need the location of the Pep Boys he visitedOnce we have this information we can begin our resolution process
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear Ms***, We are in receipt of the complaint sent to your office by *** ***To further assist Ms***, we will need the Pep Boys location she visited.Once we receive this information, we will start the resolution process. Robin S*** Customer
Experience Supervisor

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. A check for $was sent to *** ***. We again apologize as well as thank *** *** for allowing us the opportunity to
address her concerns. Robin S*** Customer Experience Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are in receipt of the complaint sent to your office by Ms*** .We apologize for any inconvenience Ms*** may have experienced at our facility. Ms*** was refunded by our claims department. We apologize as well as thank Ms.*** for allowing up the
opportunity to address her concerns Regards, Robin S*** Customer Care Specialist Pep Boys *** *** *** *** Philadelphia, Pa

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. The manager has contacted and left a message for *** ***Once contact is made with *** *** will be able to assist with a
resolution. Robin S*** Customer Experience Supervisor

Dear Ms***, We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience this experience may have caused Ms*** After reviewing your concerns, we found this to be very frustrating and unacceptableThe Area Director of the
said locations will be addressing this with all the associates involvedWe apologize and want you to know that we will be handling this internally We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns Robin S*** Customer Experience Supervisor

[ The Vice President of Pep Boys for this location has noticed and understood how easily the check of the transmission oil could have easily overlooked by the staff members!Pep Boys doesn't require a certificate from their mechanics and if they say they do not all their locations obey itThis was a simple mistake by their mechanic or a communication failed among the service desk and the mechanic Could it be that this young mechanic didn't know how to check the transmission fluid on a **? I had clearly asked them to check everything and yet they told me that they did! I told them to check the trans oil and I was told it was fine!My car was running very smooth and all these years never gave any problemsPep Boys failed and overlooked my requestI will take this car to the dealer and will get a report from them then will turn the papers over to my attorney! I am rejecting this response because:
Regards,
*** ***

Dear Ms***,
We are in receipt of the complaint sent to your office by Ms***We apologize for any inconvenience Ms*** may have experienced at our facility
Ms*** was contacted, the Area Director addressed her concerns and offered Ms*** $as a Customer
Satisfaction, but Ms*** declined
Ms*** did approve the repairs, her request for a refund is declined
We apologize as well as thank Ms*** for allowing up the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear ** *** We are in receipt of the complaint sent to your office by *** *** We apologize for any inconvenient *** *** may have experience at our facility The service manager has the key and is waiting for *** *** to return for the key and the refundWe ask that ***
*** contact the service managerWe again apologize as well as thank *** *** for allowing us the opportunity to address his concernsRobin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced. We will be requesting a check be sent out to *** *** ImmediatelyThe check will go out to *** *** **, Westwego, LA ***, for $***
*** can expect to receive the check with in the next days. We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns. Robin S*** Customer Experience Supervisor

We are in receipt of the complaint sent to your office by Ms***we apologize for any inconvenience Ms*** may have experienced at our facilityBelow is the response from the manager at this location. Ms*** advised me that her car was towed to a shop off of *** ***I went to gather information as to her claimsWhen I showed up to the shop, the owner told me that Ms*** authorized him to remove the engine in the vehicle to expedite doing the repairsThe vehicle had thrown a rod and punched a hole in the engine blockWhile taking pictures, I noticed sludge in the valve train due to lack of maintenance on the carThe oil filter was dry with no signs of leakage, and the blue tamper seal was evident, but broken on the oil drain plugVideo of the service confirmed that oil was put in the vehicleThe customer drove over miles in weeks from the date of serviceWhen I explained to her the condition of her car was due to improper oil change intervals. We found no evidence that the oil change performed by Pepboys caused the engine damage to Ms*** vehicle. We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns. Robin S*Customer Experience Supervisor