Clark Bruce State Farm Insurance

Dear Ms ***, We are in receipt of the complaint sent to your office by Ms***We apologize for any inconvenience Ms*** may have experienced at our facility Ms*** was contacted and provided a discount We again apologize as well as thank Ms*** for
allowing us the opportunity to address her concerns Regards, Robin S*** Customer Care Specialist

Dear *** ***,
We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
*** *** account was given a credit yesterday March 9, for $
We apologize as well as thank *** for
allowing up the opportunity to address his concerns,
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
*** ** ***

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** **, dated April 18, We apologize for any inconvenience *** *** may have experienced at our facility
*** *** came in to our facility for a tire rotationHe was quoted $14.99,and advised that we
recently made some changes to the free services we providedUnfortunately *** *** did not state that he recently purchased his tires from Pep Boys .After *** *** filed his complaint the manager contacted him at that time the manger found that the tires in question were purchased at Pep BoysThe manager than apologized and advised *** *** that he was covered for free tire rotation under his warranty*** *** returned and received his free tire rotation
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and here is the information they need:the Pep Boys location is at *** *** *** **, Comstock Park MI ***
Regards,
*** ***

From: *** *** Date: Mon, Jul 27, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***" Thank you for your help Matter was closed today 7/27/ I have been out of sate and not able to respond to you.*** ***

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** *** returned to our facility, the manager addressed her concerns*** *** was provided a refund out of Customer
Satisfaction. We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns. Robin S*** Customer Experience Supervisor

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** .We apologize for any inconvenience *** *** may have experienced at our facility
*** *** was given a full refund for the tires purchased onlineHe than purchased the correct tires recommended by the
dealer
We apologize as well as thank *** *** for allowing up the opportunity to address his concerns,
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Regards,

Dear Ms ***,
We are in receipt of the complaint sent to your office by Mr*** dated August 6, We apologize for any inconvenience Mr*** may have experienced at our facility
The manager did reach out to Mr*** and agreed to refund Mr*** for the part and labor on one
side
We again apologize as well as thank Mr*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear Ms ***,
We are in receipt of the complaint sent to your office by *** ***Please see the below response from the manager at this location
Mrs *** came in to our facility on February 8,to have her van servicedWhen the her van was first inspected there were a number of
issues that need attentionThis vehicle had a considerable amount of rust on the undercarriageHere is the list of the service and parts that were replacedRear pads and rotors replaced, tune up package, step fuel service, PepBoys oil change, two tires replaced, inner and outer tie rods replaced, alignment, alternator replaced, Battery tested as good needing to be charged, battery charged, Evac and rechargeThere was no dye present in the system so in order for us to make sure the system works it needed to be filled and have dye put inAll these service were performedMr *** was told that in order for us to know what was going on that we would have to wait till the dye came out and then we could let them know where the leak was coming from on the ac system and then could make an accurate assessment of what was needed to make repairsTotal amount of ticket $
On February 9, Mr *** brought the van back in saying it would not crankCharging system test completed results bad batteryWe replaced the bad battery 34/78dt800ps customer was made aware that they had years free replacement and years of total warrantyTotal amount of ticket
On May 7, Mrs *** returned with her van and states the AC is not working never has and that she paid dollars for this to be fixed why is it not fixed! I explained to her that on her visit back in February that of the said dollars only was related to her AC and that her husband was told that when it stopped working to bring it in and we would look for the dye and let her know where the leak was coming fromShe said ok and we took it back to be looked atAfter looking the van over including looking at the rear unit near the lift gate the only leaks visible were coming from both the low and high side portsBoth were replaced and the system was recharged again at no cost to Mrs ***I checked the ac vent was very cold and working properlyAt this time Mrs *** was told that this was the only leaks we could see and that if it did it again it would have to be in the evaporator which outside of tearing her dash out (labor) we would not be able to tell her if that was the culprit(See work order *** not yet authorized)
About a week ago Mrs *** calls me and says her battery would not crankI told her no problem if she could get it to me we would test everything and fix it for herWe even offered tow to Pep Boys I told her the tow would be free if it was a warranty itemVan came in and it did have a defect alternatorIt was replaced; battery was charged and tested againSystem tested greatWe ask that Ms*** return to our facility for review of her concers ,and resolution
We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. The manager spoke with *** *** and advised her that he would provide her the requested refund, once the parts are returned*** ***
contacted the manager again and he assured her the refund would include the labor. We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns. Regards, Robin S***

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** dated April 28, We apologize for any inconvenience *** *** may have experienced at our facility
*** *** came in on April 17, 10:am as he had lost control of his vehicle and hit a curb
causing damage to vehicle suspensionAfter inspecting the vehicle, our technician replaced lower control arm as it was damaged as a result of impact After the repair *** *** called and stated we had damaged the splashboard and front lip
Written on his M.P.I (Multi-Point Inspection) that we record any damage was a note for bumper damage, but the technician only wrote bumper, after asking him what he meant by bumper, he stated it had bumper damage as well and the front lower splash shield was damaged as well, but in his opinion it was still being held on by the bolts so he did not require replacement for shield as it was not excessively damaged
Before reviewing video I spoke to Javier and asked him what he had to remove in order to replace control armJavier did state he removed a shield, but it was the smaller rear shield , I did ask *** *** to bring vehicle in order to see what damage there was to vehicle and I also advised him I would look at video, once I inspected the vehicle in order to know what exactly I would be looking for in video*** *** returned, we brought the vehicle in to shop in order to lift and inspect
After inspecting vehicle we noticed that one bolt was missing on passenger side for the rear part of shield, but all other bolts that held item in place would have been there as they were all ripped off except for that were still on vehicle with a part of shield attached to them( bolts ripped off were about - 12), which would indicate to us they were all tight, the ones that were still on the vehicle did not appear to have been tampered with and did not show any sign of removal by socket
After reviewing we noticed the rear shield being removed, but the front shield went untouched as we could not see any indication of the front shield hanging as result of removing bolts in order to access any other component
We are denying the replacement of any parts that *** *** is stating we had damagedThe video showed at no time did we remove the parts *** *** is accusing Pep Boys of damaging
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was finally contacted by MrJames S***, on behalf of Pep Boys. I have provided MrS*** with requested documentation and await his response. I hope Pep Boys will finally make a good faith effort to resolve this issue
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are in receipt of the complaint sent to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** ***’s complaint is being handled by our claims departmentClaim number #*** and is being handled by claims adjuster
###-###-####. We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns. Robin S***

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** dated April 28, We apologize for any inconvenience *** *** may have experienced at our facility
We performed an oil change and a courtesy vehicle inspection in December*** *** called last
month stating that the failure to properly check the transmission fluid was the cause of the eventual transmission failureOur checking of the transmission fluid level did not cause the transmission failure
We find no wrong doing on behalf of Pep Boys and no repairs or refunds are due
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I did speak to the area director of that area, and as we spoke he even brought to my attention greater concerns in which makes me doubt the role that Juan has in the storeIn my original complain I asked to speak to someone that wasn't involved in my complaintIn my complaint I mention that one of the decisions by the area director and then the company has the area director call meHow can I speak to the same individual in which I am complaining aboutI did receive most of the receipts in which I made at Pep Boys however; unless further inquiry is done, and as stated by Angel M*** "the service mgr" a clear violation of section of the Sarvanes-Oxley act and through providing other alternative controls in which would result in a violation by the CEO and CFO into signing the proper certifications as required by the act, when Angel stated that there was no records of the transactions on your store that closed down on *** *** and *** ***Such inquiry must be done by your internal auditorsBy you providing such records, could mean that it was done through the rewards program which in itself does not provide alternative controls and record keeping for those individuals without the “Rewards “ program.Secondly, it is unfortunate that I lost all the money in which I paid in warranties and services at Pep BoysEven though the area director tried to make things reasonable, the conversation did not delegate into the warranties in which are provided to the customer. As I sent in my complaint, I wish to speak to someone in which I have not complaint on so we can further the negotiations so I can get proper service and what I paid for in my tires as I still need other tires for my cars in which are in warranty.Regards,
*** ***

***@***.comMay (days ago)to me My name is *** ***I currently have a case open against pep boysI have settled this matter with pep boys and would like to close this case with the Revdex.com IF you have any questions feel free to contact me at ###-###-####Sent from my ***

We are in receipt of the complaint sent to your office by Ms***We apologize for any inconvenience Ms*** may have experienced at our facility.Ms***’s vehicle was taken to the dealer and fixed at no charge to Ms***. We again apologize as well as thank Ms*** for
allowing us the opportunity to address her concerns. Robin S*** Customer Experience Supervisor

*** *** *** *** **Sanford, FL ***